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    attackaudio
    Newcomer - Level 1
    2021-07-26
    Contact problem - No reply! | Delays / Reverbs

    Hello!
    We have been trying contact with Coolaudio by e-mail, and have received no response.

    Could you please check incoming e-mails from "[email protected]" ? 

    E-mails have been sent to address "[email protected] " 

    Eagerly awaiting for a reply,

    Renan

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    • 3 Replies
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    • attackaudio
      Nigel67 Hi attackaudio. Let me check the e-mail addresses and get back to you. I can only apologise for the lack of reply so far.
      • Jul 26
      • Contact problem - No reply!
        Nigel67 Hi attackaudio. A colleague has seen your e-mail and has just replied to it. if it is not in your inbox, then please also check your Spam / Junk folders. Many thanks
        • Jul 27
    • attackaudio
      attackaudio

      Dear Nigel, thanks for your response. We have received the e-mail now. Best regards.
      • Jul 27
    • attackaudio
      Darkglass2021 Hello, this is Tuan from Darkglass Electronics. I have the same issue. I tried email and phone calls (+1 702 866 9127 - number is invalidated). Please help!
      • Jul 30
      • Contact problem - No reply!
        Coolaudio Hello Darkglass2021, I've been advised by the Coolaudio team that there are currently no stocks on hand for subject chips and we are unable to provide an estimate available date due to a shortage of raw materials.

        Also, due to our company's ERP system being under transfer, we are unable to accept new orders. Please check with us again in September. Thank you for your patience.
        • Aug 12
  • RichardHrubes
    Newcomer - Level 1
    2020-09-03
    WE have same trouble as above mentioned Mark - is coolaudio working ?? | Products

    WE have not received any reply from Music tribe for any of our e-mails , no order confirmation , no reply for anything . Is coolaudio still running ? If yes who should be contacted ??

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    • RichardHrubes
      Nigel67 Hi Richard, let me reach out to my colleagues from Cool Audio and I will get back to you. I am sorry about you receiving no replies to your e-mails.
      • September 4, 2020
      • WE have same trouble as above mentioned Mark - is coolaudio working ??
        Nigel67 Hi Richard, we have checked your e-mail address and there does not appear to be any correspondence with Cool Audio under that address. Please could you advise which e-mail address you have been sending e-mails to, and on which dates so that we can look further into it. The e-mail address that you need to use is [email protected] Can you please try resending the e-mails to this address and let me know when you have sent them so that we can check that they have arrived here. many thanks
        • September 4, 2020
      • WE have same trouble as above mentioned Mark - is coolaudio working ??
        RichardHrubes as is written below or above ( depnds where this e-mail will go ) my e-mail adress used for sending the orders is : [email protected] . I have been waiting for 1 moth for any reply for several e-mails
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        • September 4, 2020
      • WE have same trouble as above mentioned Mark - is coolaudio working ??
        Nigel67 I will check with the relevant people and get back to you.
        • September 7, 2020
      • WE have same trouble as above mentioned Mark - is coolaudio working ??
        Nigel67 Hi Richard. They have checked and have no e-mails from you. Please resend the original e-mails to
        [email protected] Please let me know when you have done so so that we can check they have arrived. Please also let me know whether this is the address you previously used. Many thanks
        • September 7, 2020
  • cabintech
    Newcomer - Level 1
    2020-07-20
    Is Coolaudio out of business?? | Products

    Has Coolaudio closed down? We have received no response to emails or requests to place orders. Our customers tell us they also cannot get any response from anyone at Coolaudio - some of them have orders pending. Some have been trying to get a response since early July. 

    Is anyone there?

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    • cabintech
      AlexLane Hi Mark, I will get this resolved ASAP for you. My apologies! Coolaudio is not out of business.

      I will forward your email address to the relevant people and ask that this is dealt with as a matter of urgency.

      Thank you.
      • July 22, 2020
    • cabintech
      RichardHrubes I haven´t got any reply for any of my e-mails sent since 5.8.2020 to you . Is anyone there ?? Who should be contacted ??
      • September 3, 2020