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186,490 members
56,238 posts
  • 2020-10-14

    Hi Folks,

    Would you please advise if we can insert the Klark Teknik DN 32 USB to Midas Pro 3 for multitrack recording?

    Which software you prefer in this case?

    Many thanks!

    0 9
    • Diem Tran
      John Matthews Hi Diem, the DN32USB is only compatible with M and X series consoles not Pro Series. You should take a look at the DN9630 if you want to record from Pro 3 to computer via USB.
      • Oct 14
      • Dn 32 USB & Midas pro 3
        Diem Tran Many thanks John
        • Oct 15
  • 2020-10-04

    Is it possible to purchase a new V2  processor/ bluetooth interface to install in older V1, We have a new V2 on order and what to use them as a pair. We have lost the app connectivity and have no way to update firmware, thouht this might  be our only fix.

    Cheers regards brad

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    0 10
    • Brad Auld
      David Knighton Hello Brad Auld,
      The components between the two versions are not cross compatible. This would technically void your warranty as well, because it's not a modification we offer.
      • Oct 7
    • Brad Auld
      Brad Auld Thanks David so under warranty how do I get the ip2000 v1 to work properly as it no longer connects to control app and needs firmware upgrade . Your help in this would be appreciated.
      • Oct 7
      • Ip2000v1 to v2 retroetrofit upgrade (turbosound)
        David Knighton Hi Brad,
        The V1 systems don't support firmware upgrades at all. Only the V2 systems support firmware upgrades. Can you tell me whether you're using Android or Apple device? First thing you need to do is establish whether the speaker connects via Bluetooth. The app 'should' connect as long as the bluetooth function is working. You may want to try a different device, maybe from a friend or colleague just for the sake of testing.
        • Oct 8
  • 2020-09-28

    I purchased the 76-kt a few months ago. It's completely unusable due to the loud audio hiss. I was going to literally throw it away but then I thought of contacting you guys for help. I did create a ticket for technical support about a week ago but have yet to receive any reply whatsoever. The unit I have is completely useless. I mean just turning it on creates the most awful audio hiss. The higher the output, the worse the noise gets. I've tried everything from feeding it a hot input to avoid turning up the output level, to going through a gate to supress the noise but nothing seems to help at all because the hiss is very loud and can be heard behind the vocals or whatever I'm trying to compress. Any help?

     

    Thanks in advance. 

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    0 6
    • Miguel Dejesus
      Nigel Turner Hi Miguel. This is definitely not right and we need to get your unit in for repair. What was the ticket number for the case you submitted and I will check where it is in the queue. I am surprised that nobody answered it as we do normally clear the queues within 24 hours. Let me know the case number and we can go from there.
      • Sep 27
      • 76-KT (audio hiss)
        Miguel Dejesus Thank you in advance Mr. Turner. This was the ticket number I was given: Ticket Number: CAS-141048-L2V5F9
        • 1
        • ·
        • Sep 27
      • 76-KT (audio hiss)
        Nigel Turner Hi Miguel. I have found your case. I have asked the guys in Vegas to take a look at it when they get in and reply to you.
        • Sep 28
  • 2020-09-22

    Hi, can I use the Klark Teknik DN9652 to convert a Dante signal into an AES50 signal? 

    Currently, I am hoping to replace our Behringer X32 board with a Yamaha TF5. Unfortunately, our X32 is connected to a Klark Teknik Dm8000 DSP which has an AES50 card, and the DSP is locked with a password. We wish that we could convert a Dante signal into an AES50 signal so that we won't have to mess with the DSP programming. Is this possible? 

    Thanks.

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    0 4
  • 2020-09-08

    ログインできましたが、ホームページからの製品登録の方法がわかりません。

    0 19
    • SEITA TOKUSHIMA
      John Matthews Please click the "Support" button at the top of the page here. Then click on "+ Create a care ticket " you can then select "product registration" for case type and fill out the information. Hope this helps.


      こちらのページ上部にある「サポート」ボタンをクリックしてください。次に、[+ケアチケットを作成]をクリックし、ケースタイプで[製品登録]を選択して、情報を入力します。お役に立てれば
      • Sep 7
    • SEITA TOKUSHIMA
      SEITA TOKUSHIMA おそらく、製品登録できたと思います。確認ができればいいのですが・・。すぐにメッセージを送って頂きありがとうございます。
      • Sep 8
    • SEITA TOKUSHIMA
      SEITA TOKUSHIMA 製品登録の確認メールがすぐに届いていました。これで何の不安もありません。安心して使用できます。本当にありがとうございます。
      • Sep 8
  • 2020-09-01

    Is there a diagram to confirm which tube goes where, as the 12AX7 and 12AU7 are different in function. Thank you for your assistance.

    0 6
    • Jose Arana
      David Knighton Hello JoseArana.
      12AX7A is V2
      12AU7 is V1
      You should be able to spot the silkscreen on the PCB. It'll say V1 or V2 next to the tube socket.
      • Sep 1
  • 2020-08-27

    Can I get spare parts for the dn370 equalizer front panel and case + price.

    0 10
    • Nicholas  Pinnock
      Nigel Turner Hi. Please go to the support tab at the top of the page and submit a spares ticket. One of my colleagues will then reply to you regarding availability.
      • Aug 27
      • Dn370 equalizer replacement front panel
        Nicholas Pinnock Hi, ask for the price for the dn370 equalizer front panel and case still waiting for price quote, is there a problem.
        • Sep 16
      • Dn370 equalizer replacement front panel
        Nigel Turner Hi Nico12. Could you let me know the case number and I will investigate further for you. I can only apologise for the delay.
        • Sep 16
      • Dn370 equalizer replacement front panel
        Nicholas Pinnock Hi Nigel, The case number is cas-133497-K8k0H6
        • Sep 18
      • Dn370 equalizer replacement front panel
        Nigel Turner Hi, I have messaged the spares team leader and asked her to look into why you have not received a reply. I have asked her for someone to reply to you Monday morning.
        • Sep 18
  • 2020-08-07

    Hello-

    I just installed a DN32 Dante card in a Midas M32C.  The M32C recognizes the card but when I plug the primary ethernet port to my cisco switch or go directly from laptop to secondary port, there is no network activity leds' flashing so the Dnate Controller software v.4.2.3.1 isn't picking it up.

    Am I missing a step somewhere?

    Any advise would be greatly appreciated.  Thank you.

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    0 26
    • Michael Deming
      Gary Higgins Do you have the latest firmware installed? Dante virtual soundcard installed? I have the X-Dante version but it is not presently in any machine (put in a X-Live) so I'm a bit foggy on it. What are you using for M32 clock? Needs to be EXp Card.
      • Aug 8
    • Michael Deming
      Michael Deming Thank you Gary.
      • Aug 8
    • Michael Deming
      Michael Deming I am using the card for the clock. The Midas is on firmware version 4.02. I must be missing a step as the M32C acknowledges the DN32 Dante card. I'm just not getting any activity lights on the primary or secondary ports. I using a Cisco unmanaged switch and can see my other Dante devices via Dante controller software with no problem.
      • Aug 8
    • Michael Deming
      Gary Higgins OK, only other thought is the firmware for the card, I looked earlier and it was giving a "bad file" message of some sort. I have not used my XDante card in a while, the firmware is the same. I may have it or you could check the Behringer site, it's there v4.08
      • Aug 8
    • Michael Deming
      Michael Deming I can't access the card through the primary or secondary port via Dante Controller software to even see what version it is on. The card is brand new right out of the box. If the M32C didn't recognize the card is installed, I would think I had a dead card. I am not using a virtual IP card in this setup. Thank you for your suggestions.
      • Aug 8
      • KT DN32-Dante
        Gary Higgins Last thought, try lowering the m32 firmware to 3.11 or 12, could be you can then connect the card and upgrade firmware of the Dante card, then move back to 4.02 firmware on the m32. It is possible 4.02 won’t recognize the older firmware...probably not, but possible
        • Aug 8
      • KT DN32-Dante
        Michael Deming Thank you. I will try that. I can't find any information on a factory reset on the M32C. I also own the actual M32 console and have factory before with no problem. Never have had any connectivity issues with that console. Thank you!
        • Aug 9
  • 2020-08-01

    I just got the new bluetooth receiver.   It specs "TRS unbalanced" outputs on 1/4" jacks.   What does this mean?  TRS jacks are not used for mono unbalanced signals.  Is this a misprint?  Or do i need to make special TRS to TS cables to run unbalanced properly?

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    0 8
    • Charles Dixon
      Dr Paine You are quite right! There seems to be a misprint. The jack outputs are unbalanced and should read TS. You would use a standard jack cable to run signal correctly. I believe TRS cable would work but it's my understanding that the signal would still be unbalanced in this instance
      • Aug 18
  • 2020-07-30

    We have several clients begging us to get in touch with Klark Teknik. They're all waiting for another shipment of KT2A. When will this be expected?

    0 123
    • Steve Clark
      Nigel Turner I am sorry, but we have no visibility of the products that the Fulfillment Centres order, or when they will be receiving them. The local reseller for your country will be able to find out all the details for you.
      • Aug 7
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