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216,326 members
89,539 posts
  • New
    GaryCMarston
    Newcomer - Level 1
    2020-12-29

    Please help or provide a help number for klark technik.

    0 21
  • New
    peterashley
    Newcomer - Level 1
    2020-12-14

    Hi has anyone tested a dm8000 with a barco clickshare cx50?

     

    0 21
    • peterashley
      PedroRodrigues Hi Peter, please be aware that we advise the implementation of the DM8000 must be done via the physical connections available on the unit. Effectively we have never tested the unit with that wireless solution but we do not advise any other implementation other than the one present on the manual for this unit. Thank you
      • Jan 13
  • New
    jbsounds
    Newcomer - Level 2
    2020-12-01

    Hey All,

    We have a Pro2 at FOH with a DL251 on stage, I'm looking at two paths right now that I'd like to take:

    1. Dante. I'm looking to add a DN9650 with a KTDante64 card so that we can start our way down that road.
    2. Personal Monitor Mixer System. I'm a Midas fanboy for a long time now, so when I saw the DP48s I got really excited until I saw that they were 48k. The Pro series consoles are 96k, so there has to be some sort of sample rate conversion to make it work.

    I know that I could go with an Aviom personal monitor mixing system, especially with the introduction of Dante, but I do like everything about the DP48 so much more than the Aviom systems. We could go Aviom, but I think I would have to go with a D800+Dante input module because the D400 (to my understanding) is 48k...same problem as the DP48s.

    But with the addition of the DN9650, would I be able to run two AES50 lines between this and the Pro2 and then use the AES50 3 port to send a 48k AES50 signal to the HUB4 for the DP48s?

    I'll take any feedback on any of the matters mentioned? What would you do for personal monitor mixing system to integrate with a Midas Pro2? We will be using it for orchestra pits during musicals and big band jazz performances mostly.

    Thanks.

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    0 102
    • jbsounds
      Nigel67 Hi Joe, unfortunately there is a little more to this than you have mentioned above. The DN9650 with Dante, is literally just that, AES50 to Dante conversion. There is no separate AES50 port running at 48K to plug your DP48 or HUB into, which means that you will need to add another DN9650 with a KT-AES50 (converts to 48K) card in it, but to get 48 channels of audio for your DP48, you will need 2 additional AES50 ports (24 channels a port at 96K) on the PRO2. Along with your 3 x DL251 AES50 ports, this means you will require 7 x AES50 ports on the PRO2, or 6 if you can get away with only using 24 channels of audio on your DP48. I cannot think of any other way of doing what you require. Are you recording at 48 or 96K through the Dante? If 48K, the secondary port on the Dante acts as a redundant. What if you then had an M32C with Dante card connected to this and then with direct patching you could come out of the AES50 at 48K to your HUB/DP48. I do not think that the delay would be to bad, but obviously you have the extra cost of the M32C added in. I will ask one of our Solutions Team if he agrees with my theory here or has any further suggestions.
      • December 2, 2020
  • New
    brettech
    Newcomer - Level 1
    2020-11-29

    Can I use a single mode Tactical Fiber to connect 2x Midas M32 together using this Klark Teknik product?

    0 60
    • brettech
      Paul_Vannatto Hi Bretton, if you intend on using the fiber interface, you will need 2 DN9620 - one at each end.
      • November 29, 2020
    • brettech
      DavidKnighton Hello Bretton Boyd,
      The specification for the DN9620 is multimode fiber, so using a single mode fiber will likely yield problems or simply no connection at all. In theory though, the 9620 will transmit AES50 audio and clock to another console just fine if using the recommend fiber cable.
      • December 1, 2020
  • New
    MichaelHolmlund
    Contributor - Level 1
    2020-11-12

    I bought a new Mac and installed Logic X. Now I can't record music from my m32R. My old solution (logic 9 and m32r) was working perfect. Where have I gone wrong? 

    0 27
  • New
    trentperkins
    Newcomer - Level 2
    2020-11-06

    There are several projects I am planning to use the DM8000 or DM8500 for, but trying to find pragramming information is extremely challenging.  Before I spend that much money, I would like to have an idea that it will work and do what I want it to do.  I found the DM8000 manual which was helpful, and the Designer software has some limited help built in, but I have no idea how KONTROL interfaces with designer or how to program/use the touch screen on the DM TCE

    Thanks in advance for your help!

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    0 32
    • trentperkins
      DavidKnighton Hello Trent Perkins,
      We actually have several webinar recordings on the DM series. I'll see about getting you access to these videos. They will eventually be hosted here in the Community.
      • November 6, 2020
      • Are there any Tutorials on the DM8500 and how to use DM KONTROL to program DM TCE?
        trentperkins That would be wonderful! Thanks!
        • November 6, 2020
  • New
    willowsam1
    Newcomer - Level 1
    2020-11-01

    Hi folks.

    Is the KT-2A going to be available again? I'm keen to have one, but if not I will look at other options. Thanks.

    0 13
    • willowsam1
      john0121 Unfortunately as we do not directly sell products to end users we are unable to provide any information on pricing and availability of products. You will need to instead directly contact one of our resellers/partners and they will be able to advise you further. You can find the details of our international retailers/partners at the following link:

      https://klarkteknik.com/buy.html
      • November 1, 2020
  • hoangbaokhoa
    Contributor - Level 2
    2020-10-14

    Hi Folks,

    Would you please advise if we can insert the Klark Teknik DN 32 USB to Midas Pro 3 for multitrack recording?

    Which software you prefer in this case?

    Many thanks!

    0 31
    • hoangbaokhoa
      john0121 Hi Diem, the DN32USB is only compatible with M and X series consoles not Pro Series. You should take a look at the DN9630 if you want to record from Pro 3 to computer via USB.
      • October 14, 2020
      • Dn 32 USB & Midas pro 3
        hoangbaokhoa Many thanks John
        • October 15, 2020
    • hoangbaokhoa
      jbsounds Just got one of these and looking forward to putting it to use with our Pro2.
      • November 13, 2020
  • Bradadams
    Newcomer - Level 1
    2020-10-04

    Is it possible to purchase a new V2  processor/ bluetooth interface to install in older V1, We have a new V2 on order and what to use them as a pair. We have lost the app connectivity and have no way to update firmware, thouht this might  be our only fix.

    Cheers regards brad

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    0 36
    • Bradadams
      DavidKnighton Hello Brad Auld,
      The components between the two versions are not cross compatible. This would technically void your warranty as well, because it's not a modification we offer.
      • October 7, 2020
    • Bradadams
      Bradadams Thanks David so under warranty how do I get the ip2000 v1 to work properly as it no longer connects to control app and needs firmware upgrade . Your help in this would be appreciated.
      • October 7, 2020
      • Ip2000v1 to v2 retroetrofit upgrade (turbosound)
        DavidKnighton Hi Brad,
        The V1 systems don't support firmware upgrades at all. Only the V2 systems support firmware upgrades. Can you tell me whether you're using Android or Apple device? First thing you need to do is establish whether the speaker connects via Bluetooth. The app 'should' connect as long as the bluetooth function is working. You may want to try a different device, maybe from a friend or colleague just for the sake of testing.
        • October 8, 2020
  • MikeMicMNR
    Newcomer - Level 1
    2020-09-28

    I purchased the 76-kt a few months ago. It's completely unusable due to the loud audio hiss. I was going to literally throw it away but then I thought of contacting you guys for help. I did create a ticket for technical support about a week ago but have yet to receive any reply whatsoever. The unit I have is completely useless. I mean just turning it on creates the most awful audio hiss. The higher the output, the worse the noise gets. I've tried everything from feeding it a hot input to avoid turning up the output level, to going through a gate to supress the noise but nothing seems to help at all because the hiss is very loud and can be heard behind the vocals or whatever I'm trying to compress. Any help?

     

    Thanks in advance. 

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    0 40
    • MikeMicMNR
      Nigel67 Hi Miguel. This is definitely not right and we need to get your unit in for repair. What was the ticket number for the case you submitted and I will check where it is in the queue. I am surprised that nobody answered it as we do normally clear the queues within 24 hours. Let me know the case number and we can go from there.
      • September 27, 2020
      • 76-KT (audio hiss)
        MikeMicMNR Thank you in advance Mr. Turner. This was the ticket number I was given: Ticket Number: CAS-141048-L2V5F9
        • 1
        • ·
        • September 27, 2020
      • 76-KT (audio hiss)
        Nigel67 Hi Miguel. I have found your case. I have asked the guys in Vegas to take a look at it when they get in and reply to you.
        • September 28, 2020
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