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306,100 members
190,449 posts
  • MikeMicMNR
    Newcomer - Level 1
    2020-09-28

    I purchased the 76-kt a few months ago. It's completely unusable due to the loud audio hiss. I was going to literally throw it away but then I thought of contacting you guys for help. I did create a ticket for technical support about a week ago but have yet to receive any reply whatsoever. The unit I have is completely useless. I mean just turning it on creates the most awful audio hiss. The higher the output, the worse the noise gets. I've tried everything from feeding it a hot input to avoid turning up the output level, to going through a gate to supress the noise but nothing seems to help at all because the hiss is very loud and can be heard behind the vocals or whatever I'm trying to compress. Any help?

     

    Thanks in advance. 

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    0 434
    • MikeMicMNR
      Nigel67 Hi Miguel. This is definitely not right and we need to get your unit in for repair. What was the ticket number for the case you submitted and I will check where it is in the queue. I am surprised that nobody answered it as we do normally clear the queues within 24 hours. Let me know the case number and we can go from there.
      • September 27, 2020
      • 76-KT (audio hiss)
        MikeMicMNR Thank you in advance Mr. Turner. This was the ticket number I was given: Ticket Number: CAS-141048-L2V5F9
        • 1
        • ·
        • September 27, 2020
      • 76-KT (audio hiss)
        Nigel67 Hi Miguel. I have found your case. I have asked the guys in Vegas to take a look at it when they get in and reply to you.
        • September 28, 2020
    • MikeMicMNR
      kherje Yes i have almost the same problem, but when i run a hot signal in, i get really good results, but the output has to be all the way down, if i go past 48 on the output, the hiss gets louder and louder, rediciously loud if you push it, no matter what the input level is, Even with no input connected so basically: you cant touch the output knob without it hetting really noisy, I guess i should return it? Other than that: tried it on bass, and the sound i Get with hot input is just midblowing, if it wasnt for the output problem this would be one of my favorite studio devices
      • November 13, 2021
    • MikeMicMNR
      whestworld

      Hi. I have read on the web that there is a modification/ change to R49 on the main audio board for the KT76/ KT1176. I have 4 all of which are noise at 18. Can support/ service please tell us the resistor value update for R49? Thank you.

      • Mar 18
    • MikeMicMNR
      Telemadness1

      • Jun 15
    • MikeMicMNR
      Telemadness1

      I have the same MASSIVE hiss from several brand new 76KT right out of the box. Totally unusable. Music Tribe have not answered any of my "Care Tickets" or questions about the defect, and there seems to be no info online about the cause or fix. There ARE lots of reports of Hiss laden 76KT's along with glowing reports about 76KT's that are working perfectly with NO hiss. The replacement units that I received from Sweetwater had exacatly the same massive HISS. Seems like there is no QC or final checkout whatsoever at the factory ! Really don't know how to resolve this and without changing to another (more exxpensive) brand. What a shame. Klark Teknik has been a reliable and prestigeous name for a long time.

      • Jun 15
  • watchmanso
    Newcomer - Level 1
    2020-09-22

    Hi, can I use the Klark Teknik DN9652 to convert a Dante signal into an AES50 signal? 

    Currently, I am hoping to replace our Behringer X32 board with a Yamaha TF5. Unfortunately, our X32 is connected to a Klark Teknik Dm8000 DSP which has an AES50 card, and the DSP is locked with a password. We wish that we could convert a Dante signal into an AES50 signal so that we won't have to mess with the DSP programming. Is this possible? 

    Thanks.

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  • kicksseita
    Newcomer - Level 1
    2020-09-08

    ログインできましたが、ホームページからの製品登録の方法がわかりません。

    0 71
    • kicksseita
      john0121 Please click the "Support" button at the top of the page here. Then click on "+ Create a care ticket " you can then select "product registration" for case type and fill out the information. Hope this helps.


      こちらのページ上部にある「サポート」ボタンをクリックしてください。次に、[+ケアチケットを作成]をクリックし、ケースタイプで[製品登録]を選択して、情報を入力します。お役に立てれば
      • September 7, 2020
    • kicksseita
      kicksseita おそらく、製品登録できたと思います。確認ができればいいのですが・・。すぐにメッセージを送って頂きありがとうございます。
      • September 8, 2020
    • kicksseita
      kicksseita 製品登録の確認メールがすぐに届いていました。これで何の不安もありません。安心して使用できます。本当にありがとうございます。
      • September 8, 2020
  • JoseArana
    Newcomer - Level 1
    2020-09-01

    Is there a diagram to confirm which tube goes where, as the 12AX7 and 12AU7 are different in function. Thank you for your assistance.

    0 82
    • JoseArana
      DavidKnighton Hello JoseArana.
      12AX7A is V2
      12AU7 is V1
      You should be able to spot the silkscreen on the PCB. It'll say V1 or V2 next to the tube socket.
      • September 1, 2020
  • Nico12
    Newcomer - Level 1
    2020-08-27

    Can I get spare parts for the dn370 equalizer front panel and case + price.

    0 52
    • Nico12
      Nigel67 Hi. Please go to the support tab at the top of the page and submit a spares ticket. One of my colleagues will then reply to you regarding availability.
      • August 27, 2020
      • Dn370 equalizer replacement front panel
        Nico12 Hi, ask for the price for the dn370 equalizer front panel and case still waiting for price quote, is there a problem.
        • September 16, 2020
      • Dn370 equalizer replacement front panel
        Nigel67 Hi Nico12. Could you let me know the case number and I will investigate further for you. I can only apologise for the delay.
        • September 16, 2020
      • Dn370 equalizer replacement front panel
        Nico12 Hi Nigel, The case number is cas-133497-K8k0H6
        • September 18, 2020
      • Dn370 equalizer replacement front panel
        Nigel67 Hi, I have messaged the spares team leader and asked her to look into why you have not received a reply. I have asked her for someone to reply to you Monday morning.
        • September 18, 2020
  • MichaelDeming
    Newcomer - Level 2
    2020-08-07

    Hello-

    I just installed a DN32 Dante card in a Midas M32C.  The M32C recognizes the card but when I plug the primary ethernet port to my cisco switch or go directly from laptop to secondary port, there is no network activity leds' flashing so the Dnate Controller software v.4.2.3.1 isn't picking it up.

    Am I missing a step somewhere?

    Any advise would be greatly appreciated.  Thank you.

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    0 164
    • MichaelDeming
      GaryHiggins Do you have the latest firmware installed? Dante virtual soundcard installed? I have the X-Dante version but it is not presently in any machine (put in a X-Live) so I'm a bit foggy on it. What are you using for M32 clock? Needs to be EXp Card.
      • August 8, 2020
    • MichaelDeming
      MichaelDeming Thank you Gary.
      • August 8, 2020
    • MichaelDeming
      MichaelDeming I am using the card for the clock. The Midas is on firmware version 4.02. I must be missing a step as the M32C acknowledges the DN32 Dante card. I'm just not getting any activity lights on the primary or secondary ports. I using a Cisco unmanaged switch and can see my other Dante devices via Dante controller software with no problem.
      • August 8, 2020
    • MichaelDeming
      GaryHiggins OK, only other thought is the firmware for the card, I looked earlier and it was giving a "bad file" message of some sort. I have not used my XDante card in a while, the firmware is the same. I may have it or you could check the Behringer site, it's there v4.08
      • August 8, 2020
    • MichaelDeming
      MichaelDeming I can't access the card through the primary or secondary port via Dante Controller software to even see what version it is on. The card is brand new right out of the box. If the M32C didn't recognize the card is installed, I would think I had a dead card. I am not using a virtual IP card in this setup. Thank you for your suggestions.
      • August 8, 2020
      • KT DN32-Dante
        GaryHiggins Last thought, try lowering the m32 firmware to 3.11 or 12, could be you can then connect the card and upgrade firmware of the Dante card, then move back to 4.02 firmware on the m32. It is possible 4.02 won’t recognize the older firmware...probably not, but possible
        • August 8, 2020
      • KT DN32-Dante
        MichaelDeming Thank you. I will try that. I can't find any information on a factory reset on the M32C. I also own the actual M32 console and have factory before with no problem. Never have had any connectivity issues with that console. Thank you!
        • August 9, 2020
  • chipd95613
    Newcomer - Level 1
    2020-08-01

    I just got the new bluetooth receiver.   It specs "TRS unbalanced" outputs on 1/4" jacks.   What does this mean?  TRS jacks are not used for mono unbalanced signals.  Is this a misprint?  Or do i need to make special TRS to TS cables to run unbalanced properly?

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    • chipd95613
      DanielPaine You are quite right! There seems to be a misprint. The jack outputs are unbalanced and should read TS. You would use a standard jack cable to run signal correctly. I believe TRS cable would work but it's my understanding that the signal would still be unbalanced in this instance
      • August 18, 2020
  • SCAD
    Newcomer - Level 1
    2020-07-30

    We have several clients begging us to get in touch with Klark Teknik. They're all waiting for another shipment of KT2A. When will this be expected?

    0 177
    • SCAD
      Nigel67 I am sorry, but we have no visibility of the products that the Fulfillment Centres order, or when they will be receiving them. The local reseller for your country will be able to find out all the details for you.
      • August 7, 2020
  • JimmyValenza
    Contributor - Level 2
    2020-07-27

    OK is there anyone from KT/Midas that can tell me what cat five cable to use running, two DL231 stage boxes through a Klark Teknic DN9520 to Midas M32 and on occasion using the Behringer wing, I have been using and unshielded CAT5e with my  Midas Pro2 to the DL231's and it works great 

     

     I have as of yet have not used the M32/WING on the 9620, Options are,  1. use Cat5e on the stage to 9620 FOH and CAT5(shielded) to 9620 connect both desks, 2. reg Cat5e un-shielded from 9620 FOH to stage and 9620 UTE to both consoles, 3 un-shielded to all............

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    0 138
    • JimmyValenza
      GaryHiggins I’m not FROM KT or Midas but you should use shielded cable for both the M32 and Wing along with ethercons. I know the Pro series mixers and stageboxes don’t require it but those 2 mixers do. Not sure where you jump off the stp bandwagon for your other gear when used together. I would play it safe and use STP with ethercons everywhere, ground/shield connected on both cable ends. It won’t hurt your Pro mixer or DL231’s to do that and be safe all around.
      • July 27, 2020
    • JimmyValenza
      JimmyValenza I already figured that the two 9620's to the Consoles/DL231's each end would be shielded (I have two 5 ft Cat5 shielded on each 9620 to to DL231's to consoles) does the 9620 to 9620 require Shielded or un shielded?
      • July 27, 2020
    • JimmyValenza
      JimmyValenza What is the DN9620 cable requirement from Box to Box(DN9620 to DN9620) or does this change with what consoles are being used?
      • July 27, 2020
      • DN9620
        GaryHiggins As I said I would use Shielded (Cat5/6) or Cat7/8 (all Cat7/8 is shielded) with ethercons for everything, if you have that then you don't need to worry. That said the 9620 says: Extends two AES50 connections by 500 m with optical fibre or 100 m with Cat5 cable. So I would say it CAN use UTP. Still too confusing to keep straight so I would use STP everywhere.
        • July 27, 2020
    • JimmyValenza
      JimmyValenza So CAT5e is un-shielded and CAT 5 is Shielded correct?
      • July 27, 2020
    • JimmyValenza
      GaryHiggins Cat5e has better specs but shielding is a seperate piece. You can have either STP or UTP for both types. You would want Cat5e STP at a minimum IMO.
      • July 27, 2020
  • Nowopenyoureyes
    Newcomer - Level 2
    2020-07-22

    DN32 - USB.

    Attempted an upgrade to KT-DN32-USB-Driversetup-v4.59.0. on MIDAS M32.

    When running the Dfu.exe file I got this Error code:

    Entering upgrade mode...

    Upgrading firmware...0 of 40794 bytes transferred.

    TUSBAUDIO_GetDfuStatus: Function Failed with Error code 0xEE000003.

    Samplitude could not find the ASIO driver. I reloaded the previous ASIO driver v4.11, which only works correctly in 32/32 mode. Anything I can do?

    Apologies for entering this into the wrong box below. I trust you can remove it.

    Graham.

     

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    • Nowopenyoureyes
      RexBeckett Reinstall the V4.59.0 driver and ignore the Dfu.exe file. It didn't work for many people and is unnecessary.
      • July 22, 2020
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