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285,533 members
167,513 posts
  • New
    SageTech14
    Newcomer - Level 2
    2022-05-05

    I created a ticket awhile to request RMA to send in for repair but haven't seen an RMA yet.

    Can i get an RMA for Ticket Number: CAS-591519-B4L1S3 please?

     

    0 5
    • SageTech14
      WilliamR Hello, William from musictribe here. I apologise for the delayed response. I have escalated your case. Someone should be contacting you shortly.
      • May 5
  • New
    DanDare21
    Newcomer - Level 1
    2022-04-07

    Hi Lab Gruppen,

    I have a C48:4 power amplifier that wont pass a signal and investigation showed both cooling fans are faulty with locked rotor. I would like to order new fans but should I make other checks first to ensure it does not have other issues?

    How can i order 2 new cooling fans from your company?

    Regards,

    Dan Dare

    read more...
    0 9
    • DanDare21
      Dale_M Does the unit have any error codes on the front panel? It may be best to go to the support tab above and submit a technical ticket with an image of the front panel so we can advise.
      • Apr 6
  • New
    panpro
    Newcomer - Level 2
    2022-03-22

    How can i make a read only file with LAKE Controler to save my Preset in 20K44 or is there another possibility to protect OUT EQ and Limiters?

    0 5
  • New
    GeorgeFafa
    Newcomer - Level 1
    2022-03-18

    Does anyone know if the ACN 2B crossover offers the possibility to alter the slope from 24db/oct to 12 or 18db/oct?

    0 5
    • GeorgeFafa
      Nigel67 Looking at the web page, it does seem as though this is possible.
      • Mar 21
    • GeorgeFafa
      GeorgeFafa

      Thanks Nigel!! Dont know why I could not find that myself, I was looking at their page and found only specs for the 2c...

      • Mar 21
  • New
    ji915288
    Newcomer - Level 1
    2022-02-25
    Hello, I have an IPD2400 amplifier and need an L-ACOUSTICS X8  speaker preset program
    0 12
    • ji915288
      NicJonesMT Hi there.
      Please click support at the top of the page and submit a technical support ticket. A member of the team will then be able to advise you further.
      • Feb 25
  • New
    thxrd
    Newcomer - Level 2
    2022-02-24

    CAFE is not compatible with last firmware lab gruppen 7.07

    café indicate : "firmware amps not compatible"

    0 9
  • New
    DoubleA
    Newcomer - Level 2
    2022-02-16

    I can not find Intellidrive for iPad anymore! Where can I find it?

    0 14
  • New
    ashsmartcomm01
    Newcomer - Level 1
    2022-02-14

    Hi, 

     

    I'm looking for a distributor for the Lucia and E series amplifiers in the UK. Can Music Tribe assist? 

    I need: 

     

    Lucia 120/1-70

    Lucia 240/1-70

    Lucia 120/2 

    E10:4

    Thanks 

     

    Ash

     

    read more...
    1 21
  • New
    florentinzuest
    Newcomer - Level 2
    2022-02-09

    Does anyone happen to know, how to factory reset an IPD-2400 frame, after beeing locked out by password? I want to initiate a hard reset, so far to no avail.

     

    Best regards!

    0 122
  • New
    thunderbpsounds
    Newcomer - Level 2
    2022-01-09

    I bought a spare input board for my 14000 amp direct from their parts dept. However I never used it because it was not the board that was giving trouble at the time. The amp started to give trouble again so I decided to put in the board. It never worked so they replaced it. The replaced one never work also so I ordered another through one of their repair agent. It never worked also. They advised me to ship the amp to one of their repair shops, saying it maybe another issue with it. The repairers told them that the input board is not compatible with the older model amps and it is for the newer models. They refused to take back the two boards and closed my case leaving me with two useless boards. Spending $4000 US for a amp and having these problems does not worth it. Better to buy chinese knockoffs because they help you with parts that can repair their amp.

    read more...
    0 9
    • thunderbpsounds
      Dale_M In hindsight it may have been better to have organise a non warranty repair with an official Lab Gruppen approved repair centre, if you still require assistance please go to the Support tab above and select Service so our team can advise you of your options.
      • Jan 12
    • thunderbpsounds
      thunderbpsounds

      The amp is at an approved centere in the USA and they are the ones that determine the input boards are not compatible with the older model 14000 amps and the parts department refused to take back the boards. I have two useless boards and a huge bill to repair the amp. That could have been resolved where the amp is used in the Caribbean had they sold me a compatible board in the first instance. If you update the board you suppose to know if it will work on older model amps.

      • Jan 12
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