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186,490 members
56,238 posts
  • 2020-10-05

    Hey there,

    after months i was on tour with my ipd1200 & 2400 (build in case with router), open my iPad with the new iPadOS 14 to change settings of the DSP, but IntelliDrive Controller doesn't work. I didn't find the App now at Apples App Store to make a new install??

    For me as a mobile DJ i use the IntelliDrive with the iPad to listen and setup, was a big point for the ipd Series.

    Did you plan an upgrade for the mobile solution in near time or is there another solution?

    Kind Regards, Andreas

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    0 15
    • Andreas F.
      Pedro Rodrigues Hi Andreas, unfortunately at this moment we cannot provide any update on this matter, I;m surer we will soon but I cannot provide a time window. The latest version available is IntelliDrive Controller Software Version 1.2.8. please follow the link below to access it :https://www.labgruppen.com/labgruppen/product?modelCode=P0CNR
      • Oct 5
    • Andreas F.
      Andreas F. Hi Pedro,
      Thx for your fast reply! Do i right understand, at this moment i have to go around with a Laptop or a Mac to setup the DSP?
      The latest Software is for Windows & MacOS?!!
      • Oct 5
      • IntelliDrive Controller on iPad with iPadOS 14
        Pedro Rodrigues Hi Andreas please bare with us we will have some news about this matter I just can't provide a time frame. Thank you
        • 1
        • ·
        • Oct 5
      • IntelliDrive Controller on iPad with iPadOS 14
        Andreas F. Ah Ok, thank you for this information. I'll waiting for
        • 1
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        • Oct 5
  • 2020-09-30

    One of my PLM5K44's is not found in the network. The leds flashes correctly but the amp does'nt appears in my Lake Controler

    0 9
    • Dominique MAUREL
      David Knighton Hello Dominique MAUREL,
      Can you connect your computer directly to the 'Primary' port and launch Lake Controller? If you have a newer version of Lake Controller and the amp in question is on an older firmware, then you may need to update it before Lake Controller will see it. Use the 'Lake Update' software with the computer connected directly to the unit. When it asks to choose your model, make sure you select PLM+ and not the original PLM. The Lake Update software is bundled with every version of Lake Controller. Navigate to C:/Drive/Program Files (x86)/Lake, Lake Controller version XXX/Lake Update.
      • Sep 30
    • Dominique MAUREL
      David Knighton
      • Sep 30
    • Dominique MAUREL
      Dominique MAUREL Thank you.I know how to do updates. I have updated all my amplifier with Lake Controller 7.0.0 version and the problem arrives on one amplifier... Sometimes i see it in the network, sometimes I don't see... I've done a factory reset but the problem is the same... sometimes I see, sometimes i don't see it in the network.
      So, now I have downgraded it in Lake 6.8 version and I'll try new... the problem is random
      • Oct 1
    • Dominique MAUREL
      David Knighton Hello Dominique MAUREL,
      Sounds like the amplifier could be having an issue with the network card. I would suggest submitting a service request to have the item evaluated/serviced. Click the SUPPORT tab at the top of the page and follow the SERVICE REQUEST path to create a ticket. Someone should be able to get you started with an RMA.
      • Oct 1
    • Dominique MAUREL
      Dominique MAUREL Hello David. Ok I will do that. Thanks
      • Oct 1
  • 2020-09-16

    Hello, I am not getting any response from the aes inputs on my ipd's? When I try to connect to them with intellidrive  in order to update the firmware it gets stuck on a synchronisation process at 72%. This seems to affect my ability to save and recall presets. I don't want to attempt fm update unless I'm sure I can reload the presets. Please help!!

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    0 11
    • daniel thomason
      Alexander Lane Hi Daniel,

      Are you running the update through a network switch or direct to the amplifier? Also make sure there are exceptions in your firewall for the software.

      Best to backup all the presets before doing the update too to be sure they are not lost. Try doing this through File -> Backup presets rather than during the update process

      For AES, can you let me know what you are using to drive the inputs? And the settings in the input mixer also?.
      • Sep 16
    • daniel thomason
      daniel thomason fixed! i managed to finally save the presets and update FW, intellidrive being very tempremental though. udated amps now recieve AES! Thanks
      • Sep 16
      • No AES and sync issues in Intellidrive
        Alexander Lane Excellent! The updater has been improved on the newer versions of Software so this issue should now be eliminated

        Let me know if you have any more questions
        • Sep 16
  • 2020-08-17

    Hello,

    I'm a federal contractor that requires equipment from a TAA country.  So the items cannot be made in China and certain other countries.   Where is the E 8:2 made? or country of origin

    TAA - Trade Agreement Act 

     

    Thanks

    GK

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    0 15
    • Eugene Kim
      David Knighton Hi Gdlpro,
      If you look at the image of the rear panel on the far right side, you'll see the unit is manufactured in Thailand.
      https://www.labgruppen.com/labgruppen/product?modelCode=P0CPL
      • Aug 17
    • Eugene Kim
      Eugene Kim Thank you, ok since Thailand is not a TAA country this equipment cannot be used in Federal installations
      • Aug 17
    • Eugene Kim
      Alexander Lane Hi there,

      Correct that E series is made in Thailand, however there are other Lab.gruppen models which are made in Sweden that might suit your requirements. I believe Sweden is on the TAA compliant list :)

      D Series (2U version not slimline)
      PLM+ series
      FP+ Series
      C Series

      Hope that helps!
      • Aug 21
  • 2020-08-02

    I have a E 4:2 and somehow lost the speaker output connectors does anyone know where to get these or have a part #?

    0 8
    • Jason Demille
      Chris Edwards Hi jdemille, I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare parts. Make sure that you enter all required (*) data before clicking Submit.
      • Aug 2
  • 2020-07-17
    Can not fill out support ticket on line completely so I can send in a repair wont let me pick model # or insert copy of invoice for warranty purpose Can you help Thanks Joe
    0 10
    • Joe Reale
      Chris Edwards Hi joereale, I hope you are well. Can you please confirm for me if you managed to create a support ticket since posting?
      • Jul 20
  • 2020-07-15
    Can you repair this piece or does the customer need to purchase a new device?
    0 12
    • Kenneth Coulter
      Alexander Lane hi there, could you please submit this as a support ticket using the portal at the top of the page? Thanks
      • Jul 16
  • 2020-07-11
    Greetings! Is IT possible to use Lab.level4 volume Control with C20:8X Amplifiers? Thanks for the reply! Miha
    0 16
  • 2020-07-03
    i have no ide where to find the usermanual for model lab 2000c. i have found all other old models like my lab 1200c quatro but the 2000c seems to be inposible to find eny sort of information
    0 11
    • Denniz Nyholm
      Denniz Nyholm Reference photos
      • Jul 3
    • Denniz Nyholm
      Chris Edwards Hi, i hope you are doing well. I have included a copy of the user manual for you in the following link https://we.tl/t-om796zvhHr I hope this helps.
      • Jul 5
      • cannot find user manual for LAB 2000c
        Denniz Nyholm thanks, it realy did!
        • 1
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        • Jul 6
  • 2020-07-01
    i just bought D80:4 Ta from ebay.Just now i can't connect with tesira software. Does anyone know how can i do factory reset or give me some tips.
    0 34
    • wisut artjanawat
      Alexander Lane Frame reset


      A factory reset and soft reset can be performed from the front panel. A factory reset will restore all settings to
      original defaults, including network settings, frame presets and current settings. A soft reset reverts only the current
      settings to default. Network settings and frame presets are not changed with a soft reset.


      1. Place the frame in standby mode.

      2. Press and hold elect and channel 3 mute button. Then press the power button.

      3. Choose from one of the below operations:

      a. Press channel 1 mute button (red LED) to initiate the factory reset sequence.

      b. Press channel 2 mute button (amber LED) to initiate the soft reset sequence.

      c. To cancel, press channel 4 mute button (green LED).

      4. Wait state indication is present while either reset is performed.

      5. To complete the factory reset process, cycle the mains power by completely removing the power plug and
      reinserting it.
      • Jul 7
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