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  • New
    palbin
    Newcomer - Level 1
    2021-01-06
    Bypassing DSP in "digital" amps? | Power Amplifiers with DSP

    Hello!

     

    I wonder if it is possible to totally bypass DSP in amps IPD 2400 and FP10000Q (and possibly some others similar)?

     

    I suppose it must be but best to check anyways ... .

     

    Best regards

     

    PS. At present I use analogue signal processing of various D/A-processed digital source signals so I don't want to A/D 

    and D/A these signals one more time ... . 

    read more...
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    • palbin
      DavidKnighton Hello Patrick,
      With Lab Gruppen amplifiers, the DSP is what makes them unique and desirable. There's no way to bypass the internal DSP for those select amps, such as IPD, PLM, LUCIA, and D series. The FP series, C series, and E series amps do not feature built in DSP, so if you want the power of Lab Gruppen without the DSP, then you would choose one of these models.
      • Jan 6
  • New
    audioconcept
    Newcomer - Level 1
    2020-12-22
    PLM5K44 DICO COMM FAULT | Power Amplifiers with DSP

    Hello
    One of my PLM5K44 has a problem .. DICO COMM FAULt and all inputs light red flashing
    What is it ?
    how can I solve ?
    Thanks

     

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    • audioconcept
      Dale_M Hi Dominique, given the above information there is definitely a fault with your unit and it will require repair, can I advise you to go to the above support tab and submit a Service ticket so that we can advise you on a repair?
      • December 22, 2020
      • PLM5K44 DICO COMM FAULT
        audioconcept Hello. i have submitted a service ticket, but this amp already comes from your service , he had a PSU problem... this problem has been resolved but now there is another problem.. Maybe it needs a warranty exchange ???
        • December 22, 2020
  • New
    eightoheight
    Newcomer - Level 1
    2020-12-10
    Dante Firmware Upgrade LM44 & PLM10000Q | Power Amplifiers with DSP

    I have an LM44 and some PLM10000Q's that are on Dante 3.0.1.48 firmware even when running Lake Controller 7 and doing the Lake Update. Is there a way to update this to version 4 firmware for Dante?

    read more...
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    • eightoheight
      PedroRodrigues Hi eightoheight, unfortunately there is not, as they use the older version Brooklyn one module from Audinate. Thank you
      • Feb 10
  • New
    thxrd
    Newcomer - Level 2
    2020-12-09
    Labgruppen | Power Amplifiers with DSP


    hello, it is impossible for professional products such as PLM + / D series amplifiers etc. to have an after-sales service on a forum by email, by "ticket" and to send the devices to England from France !!
    this is not serious !! your two French Labgruppen distributors have no spare parts and the deadlines are unknown
    ditto to buy amps
    this is a completely crazy policy

    I am a company that installs in cinema and I stop the Labgruppen brand.
    at Powesoft delivery 24/48 h / after-sales service maximum one week and in the majority of cases 3/4 days and so big concert: loan of replacement.

    read more...
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    • thxrd
      PedroRodrigues Hi thxrd, we are sorry that you feel that way and we are here to assist you in any matter, never the less please consider that all the support is provided submitting the assistance request for support or Spare Parts as you mentioned by following the link below: https://www.labgruppen.com/service.html
      • Feb 9
  • New
    Pelle67
    Newcomer - Level 1
    2020-12-01
    Wall panel, level control and source selector for Lucia amps | Commercial Amplifiers with DSP

    Hi!

    Would like some pictures and facts about:

    ► 990692004 (Wall Panel Level Control EU)
    ► 990692005 (Level Control with white knob DIY)
    ► 990692006 (Source Selector with white knob DIY)
    ► 990692007 (Level Control with white knob DIY conn. straight)
    ► 990692008 (Source Selector with white knob DIY conn. straight)

    read more...
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    • Pelle67
      ChrisEdwards1 Hi Per, additional media/images for the mentioned products can be found via the specific product page. Please follow the link below which will redirect you to the area of the site in which they are listed:

      https://www.labgruppen.com/catalog.html?brandName=labgruppen&catalog=Application&category=P-LABGRUPPEN-INSTALLEDSOUND&itemsPerPage=15&pageNumber=2&sort=salesRevenue

      With regards to the information you require can you please provide some additional information on this?
      • December 1, 2020
      • Wall panel, level control and source selector for Lucia amps
        Pelle67 Thank´s for Your answer!
        • December 1, 2020
      • Wall panel, level control and source selector for Lucia amps
        Pelle67 ... but, the x04 Wall Panel is just documented with a "drawing", would be nice with pictures, as the CRC-series are documented?! Could You deliver a version of the Wall Panel x04, with Source Selector? The x07 and x08 is not documented! What do conn. straight means? Pictures and explanations?!
        • December 2, 2020
      • Wall panel, level control and source selector for Lucia amps
        ChrisEdwards1 Hi Per, Unfortunately, the only further pictures of the Wall Panel we have can be seen in the below link. There are none available like the ones seen for the CRC-series. I have also included in the link the Lucia accessories PDF which you may find provides some additional information you require.

        https://we.tl/t-9S5CKgCygM

        With regards to conn. straight this is just an abbreviation of Connection Straight.
        • December 2, 2020
  • New
    ebstrickland
    Newcomer - Level 1
    2020-11-17
    USA technical support | Power Amplifiers with DSP

    We have an installation using 5 Lab Gruppen D series amplifiers. Two have intermitant issues.

    Who is the US technical support contact for Lab Gruppen?

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    • ebstrickland
      KyleJohnson Hi Edward, Kyle here with Music Tribe. Please submit a technical support ticket through the Support button at the top of the page.
      • November 17, 2020
    • ebstrickland
      ebstrickland kyle thank you for getting back with me. here's the challange. the job site is 2 hours away. there's a possibility that there's an issue with one or more amplifiers. the online support ticket insists on a serial number. what do i do when there's more than one? a phone call from a technical support individual would be most helpful until we determine what the real issue may be. i do look forward to hearing from someone soon.
      • November 17, 2020
      • USA technical support
        KyleJohnson You can just enter 1 serial number, it's not required for technical support. Please submit a ticket asap so that someone can get back to you.
        • November 17, 2020
  • New
    Baeed900
    Newcomer - Level 1
    2020-11-04
    Lab Gruppen PLM-10000Q Amp | Power Amplifiers

    Hi,

    We are experiencing an issue with Amp which is stopped working. The Amp is in standby mode and not going out to standby mode. Please advise how to fix it. 

    Looking forward to see your kind response,

     

    Kind Regards,

    Baeed 

    read more...
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    • Baeed900
      leah Hello,
      I'm Leah from Music Tribe. Please submit a Care Ticket to contact us about your amp directly.
      While logged in, sellect the Support link at the top then scroll to the bottom of the page to start a Care Ticket.
      Thanks!
      • November 4, 2020
      • Lab Gruppen PLM-10000Q Amp
        Baeed900 Ticket no, 0018300003153. Please advise how to proceed because we are your dealer in Pakistan and unable to understand getting parts from you and its procedure.
        • November 9, 2020
      • Lab Gruppen PLM-10000Q Amp
        Baeed900 Please expedite and we need to update our client.
        • November 9, 2020
      • Lab Gruppen PLM-10000Q Amp
        leah Hello Baeed Khan,

        It looks like Pedro has already sent an email in response to your inquiry. Please check your inbox for his response. If you have follow up questions, please reply directly to his email. If you do not see his response, please check your junk/spam folder.

        Thanks!
        • 1
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        • November 11, 2020
  • Avaco
    Newcomer - Level 1
    2020-10-05
    IntelliDrive Controller on iPad with iPadOS 14 | Power Amplifiers with DSP

    Hey there,

    after months i was on tour with my ipd1200 & 2400 (build in case with router), open my iPad with the new iPadOS 14 to change settings of the DSP, but IntelliDrive Controller doesn't work. I didn't find the App now at Apples App Store to make a new install??

    For me as a mobile DJ i use the IntelliDrive with the iPad to listen and setup, was a big point for the ipd Series.

    Did you plan an upgrade for the mobile solution in near time or is there another solution?

    Kind Regards, Andreas

    read more...
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    • Avaco
      PedroRodrigues Hi Andreas, unfortunately at this moment we cannot provide any update on this matter, I;m surer we will soon but I cannot provide a time window. The latest version available is IntelliDrive Controller Software Version 1.2.8. please follow the link below to access it :https://www.labgruppen.com/labgruppen/product?modelCode=P0CNR
      • October 5, 2020
    • Avaco
      Avaco Hi Pedro,
      Thx for your fast reply! Do i right understand, at this moment i have to go around with a Laptop or a Mac to setup the DSP?
      The latest Software is for Windows & MacOS?!!
      • October 5, 2020
      • IntelliDrive Controller on iPad with iPadOS 14
        PedroRodrigues Hi Andreas please bare with us we will have some news about this matter I just can't provide a time frame. Thank you
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        • October 5, 2020
      • IntelliDrive Controller on iPad with iPadOS 14
        Avaco Ah Ok, thank you for this information. I'll waiting for
        • 1
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        • October 5, 2020
  • audioconcept
    Newcomer - Level 1
    2020-09-30
    PLM5K44 Network fault | Power Amplifiers with DSP

    One of my PLM5K44's is not found in the network. The leds flashes correctly but the amp does'nt appears in my Lake Controler

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    • audioconcept
      DavidKnighton Hello Dominique MAUREL,
      Can you connect your computer directly to the 'Primary' port and launch Lake Controller? If you have a newer version of Lake Controller and the amp in question is on an older firmware, then you may need to update it before Lake Controller will see it. Use the 'Lake Update' software with the computer connected directly to the unit. When it asks to choose your model, make sure you select PLM+ and not the original PLM. The Lake Update software is bundled with every version of Lake Controller. Navigate to C:/Drive/Program Files (x86)/Lake, Lake Controller version XXX/Lake Update.
      • September 30, 2020
    • audioconcept
      DavidKnighton
      • September 30, 2020
    • audioconcept
      audioconcept Thank you.I know how to do updates. I have updated all my amplifier with Lake Controller 7.0.0 version and the problem arrives on one amplifier... Sometimes i see it in the network, sometimes I don't see... I've done a factory reset but the problem is the same... sometimes I see, sometimes i don't see it in the network.
      So, now I have downgraded it in Lake 6.8 version and I'll try new... the problem is random
      • October 1, 2020
    • audioconcept
      DavidKnighton Hello Dominique MAUREL,
      Sounds like the amplifier could be having an issue with the network card. I would suggest submitting a service request to have the item evaluated/serviced. Click the SUPPORT tab at the top of the page and follow the SERVICE REQUEST path to create a ticket. Someone should be able to get you started with an RMA.
      • October 1, 2020
    • audioconcept
      audioconcept Hello David. Ok I will do that. Thanks
      • October 1, 2020
    • View later comments
  • danthomason
    Newcomer - Level 1
    2020-09-16
    No AES and sync issues in Intellidrive | Power Amplifiers with DSP

    Hello, I am not getting any response from the aes inputs on my ipd's? When I try to connect to them with intellidrive  in order to update the firmware it gets stuck on a synchronisation process at 72%. This seems to affect my ability to save and recall presets. I don't want to attempt fm update unless I'm sure I can reload the presets. Please help!!

    read more...
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    • danthomason
      AlexLane Hi Daniel,

      Are you running the update through a network switch or direct to the amplifier? Also make sure there are exceptions in your firewall for the software.

      Best to backup all the presets before doing the update too to be sure they are not lost. Try doing this through File -> Backup presets rather than during the update process

      For AES, can you let me know what you are using to drive the inputs? And the settings in the input mixer also?.
      • September 16, 2020
    • danthomason
      danthomason fixed! i managed to finally save the presets and update FW, intellidrive being very tempremental though. udated amps now recieve AES! Thanks
      • September 16, 2020
      • No AES and sync issues in Intellidrive
        AlexLane Excellent! The updater has been improved on the newer versions of Software so this issue should now be eliminated

        Let me know if you have any more questions
        • September 16, 2020
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