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215,165 members
88,253 posts
  • Gdlpro
    Newcomer - Level 1
    2020-08-17

    Hello,

    I'm a federal contractor that requires equipment from a TAA country.  So the items cannot be made in China and certain other countries.   Where is the E 8:2 made? or country of origin

    TAA - Trade Agreement Act 

     

    Thanks

    GK

    read more...
    0 30
    • Gdlpro
      DavidKnighton Hi Gdlpro,
      If you look at the image of the rear panel on the far right side, you'll see the unit is manufactured in Thailand.
      https://www.labgruppen.com/labgruppen/product?modelCode=P0CPL
      • August 17, 2020
    • Gdlpro
      Gdlpro Thank you, ok since Thailand is not a TAA country this equipment cannot be used in Federal installations
      • August 17, 2020
    • Gdlpro
      AlexLane Hi there,

      Correct that E series is made in Thailand, however there are other Lab.gruppen models which are made in Sweden that might suit your requirements. I believe Sweden is on the TAA compliant list :)

      D Series (2U version not slimline)
      PLM+ series
      FP+ Series
      C Series

      Hope that helps!
      • August 21, 2020
  • jdemille
    Newcomer - Level 1
    2020-08-02

    I have a E 4:2 and somehow lost the speaker output connectors does anyone know where to get these or have a part #?

    0 12
    • jdemille
      ChrisEdwards1 Hi jdemille, I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare parts. Make sure that you enter all required (*) data before clicking Submit.
      • August 2, 2020
  • joereale
    Newcomer - Level 1
    2020-07-17
    Can not fill out support ticket on line completely so I can send in a repair wont let me pick model # or insert copy of invoice for warranty purpose Can you help Thanks Joe
    0 18
    • joereale
      ChrisEdwards1 Hi joereale, I hope you are well. Can you please confirm for me if you managed to create a support ticket since posting?
      • July 20, 2020
      • Repair of C10:4x
        joereale Yes created support Been awhile Joe
        • Jan 7
      • Repair of C10:4x
        ChrisEdwards1 Hi Joe, thanks for the update. Upon checking our system I have found the following case number - CAS-408170-D4Q2Q3, it looks like everything has now been arranged for you, however, if you have not received the most recent response sent 08/01/2020 please let me know.
        • Jan 9
  • Kennyc
    Newcomer - Level 2
    2020-07-15
    Can you repair this piece or does the customer need to purchase a new device?
    0 24
    • Kennyc
      AlexLane hi there, could you please submit this as a support ticket using the portal at the top of the page? Thanks
      • July 16, 2020
  • gtcore
    Newcomer - Level 1
    2020-07-11
    Greetings! Is IT possible to use Lab.level4 volume Control with C20:8X Amplifiers? Thanks for the reply! Miha
    0 31
  • Dyslexia
    Newcomer - Level 1
    2020-07-03
    i have no ide where to find the usermanual for model lab 2000c. i have found all other old models like my lab 1200c quatro but the 2000c seems to be inposible to find eny sort of information
    0 27
    • Dyslexia
      Dyslexia Reference photos
      • July 3, 2020
    • Dyslexia
      ChrisEdwards1 Hi, i hope you are doing well. I have included a copy of the user manual for you in the following link https://we.tl/t-om796zvhHr I hope this helps.
      • July 5, 2020
      • cannot find user manual for LAB 2000c
        Dyslexia thanks, it realy did!
        • 1
        • ·
        • July 6, 2020
  • wisut5988
    Newcomer - Level 1
    2020-07-01
    i just bought D80:4 Ta from ebay.Just now i can't connect with tesira software. Does anyone know how can i do factory reset or give me some tips.
    0 49
    • wisut5988
      AlexLane Frame reset


      A factory reset and soft reset can be performed from the front panel. A factory reset will restore all settings to
      original defaults, including network settings, frame presets and current settings. A soft reset reverts only the current
      settings to default. Network settings and frame presets are not changed with a soft reset.


      1. Place the frame in standby mode.

      2. Press and hold elect and channel 3 mute button. Then press the power button.

      3. Choose from one of the below operations:

      a. Press channel 1 mute button (red LED) to initiate the factory reset sequence.

      b. Press channel 2 mute button (amber LED) to initiate the soft reset sequence.

      c. To cancel, press channel 4 mute button (green LED).

      4. Wait state indication is present while either reset is performed.

      5. To complete the factory reset process, cycle the mains power by completely removing the power plug and
      reinserting it.
      • July 7, 2020
  • DUKE52
    Contributor - Level 1
    2020-04-30

    Hi,I am in need of 2- Lab Gruppen  FP-6000q fan filter covers  

    0 53
    • DUKE52
      AlexLane

      Hi @DUKE52 


       


      Can you please contact our parts team using the "support" button at the top of the page, they should be able to help with this. Thanks!

      • April 30, 2020
  • siai205
    Contributor - Level 1
    2020-04-14

    Hello, we have a problem with an IPD2400 and the firmware update. With one of our IPD 2400, the update collapsed in the middle of the erase. now the IPD no longer starts. What can you do? Thanks! Harald

    0 99
    • siai205
      ChrisEdwards1

      Dear Harald,


      Hope you are well.


      Are you able to confirm if the device is still receiving power fine, however, is just stuck in Standby? Or will the device not power to Standby?


      Thanks in advance.


      Christopher Edwards


      Customer Solution Lifestyle Specialist

      • April 14, 2020
  • 1AVdude
    Contributor - Level 1
    2020-03-25

    Do any of the Lab Gruppen amplifiers support shut down of the amplifier upon receiving a contact closure?

    Application is to prevent conflict with life safety systems, directly at the amplifier.

    Please also advise if there is a different way to seek this information more effectively.

    Kind Regards

    read more...
    0 108
    • 1AVdude
      AlexLane

      Hi and good morning,


      Yes, the following Lab.gruppen amplifiers have this feature.


      Lucia
      E series
      C series / FP series (only with Nomad link NLB 60E)

      • April 6, 2020
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