Hi!

Recently got our HD96-24 and brought it out for a musical this week.
88 inputs with wireless mics, orchestra and band.
Show file with 70+ scenes
All of this connected through a DL251 and two DL153 on stage.

It's a wonderful and powerful mixer, and we do really love working on it. But several problems have made the production difficult. Surface randomly crashing and rebooting, but still putting sound out.
Show file that randomly cannot be loaded unless you reboot the whole thing.

Have been in contact with Midas and our "local" distributor, but haven't been able to figure a solution out yet.
We are running the newest console firmware, 1.16.0 and the newest surface update 0.9.11. Plus our stageboxes are updated aswell.

We have even brought a new basically unused HD96-24, form a concert hall 4 hours away. And the problems seem to carry over. Starting to wonder if it can't handle a show of this size, but that wouldn't make any sense..

In the middle of producing a musical with premiere a few days away, this isn't what we had hoped for.

Still trying to get a stock check on a M32.........................5 email have gone unanswered, several "cases closed" without any documentation to support closing it or even speaking with me............

I know the audio world is a mess for you folks as well. Set an example and start following up.............

Hello all.

At first I thought this problem was a product of deploying V4.3 onto a new Win10 box.  I have now upgraded M32-Edit from 4.2 to 4.3 on an established PC and this new problem has been repeated.

Specifically.  In v4.2, when clicking Save or Load the Windows explorer window would open to the last folder accessed by this application.  Now in v4.3 clicking Save or Load causes the Windows explorer window to open to the root User default folder location - very time.  This forces the user to click-dive to find the appropriate folder to load or save.  When you come back to load or save again, you need to repeat the exercise.  VERY FRUSTRATING!

Now that I've proven this is an M32-Edit problem, and not a Windows problem, I need to drop this directly on MG and ask that when you offer new features (sarcasm intended), don't make others inoperable.  AND - PLEASE RESTORE WINDOWS EXPLORER FOLDER MEMORY.

Thank you.  Dwayne A.

Hey,

One of the channels on my Midas Venice F24 makes some ruffling noises sometimes when there is nothing connected to the input on that channel. Would appreciate it if anyone could help me with this!

Thanks :)

Hey! im new to posting here but i just need a quick anwser to a question. Ive submitted 2 care tickets now in relation to aquiring Parts to repair a M32R i have. I cant seem to get anyone on the care team to email me back and when i check my ticket status it just says "Problem Solved" but no real anwsers have been given. Working with tech support trying to accomplish repairs is turning out to be very frustrating and im just reaching out to see if anyone might have any suggestions. I literally just need to order a new PSU haha thats it. 

I have 6 DP48s and they've been rock solid until last Sunday when we used them. I had some completely drop all signal coming into them. It seemed like 1 worked and the rest dropped out. They eventually reconnected but that's a no-go when you're using a click track. Suggestions?

My signal chain: Midas M32>AES50B>DP48>DP48>DP48>DP48>DP48>DP48

We have an M32 (full size, original non-live, still running v3.11) installed in a venue for over a year now.  One of the uses of the space is a classroom, in which case the system operates unattended.  In the past few weeks there have been a handful of times I have discovered the console not passing audio.  Visually, everything looks fine and the screen, buttons, and LEDs are responsive.  But no audio.  Notably, when I recalled a snapshot to make sure settings were correct, the console rebooted.  After that audio was working as intended.

This behavior began recently and is relatively frequent - every couple of days or more often.  Of course it is possible that the console has failed in some way, but I'm not yet convinced of that.  I'm not aware of any power problems in that location either, although this particular system is not on a UPS.

A significant change that coincides fairly well with the beginning of this behavior is related to some automation I have implemented using OSC commands over the network.  A recent feature change had the automation system continually setting some scribble strip colors and channel mutes twice a second.  Probably about 14 OSC commands per second altogether.  In some ways this feels like a lot of traffic, but it really doesn't seem excessive compared to something like real time meter updates or fader moves on an iPad app.  All the same, I am wondering if it is  somehow too much data to send and is crashing something in the console.

I've read all the release notes I've found in case there was a known issue my automation could be triggering, and nothing seemed to stick out.  But updating to the latest firmware might still be a good idea, I suppose.

In the mean time I've retooled my automation to reduce the frequency of the parameter updates.  I will see if that seems to make a difference.