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223,713 members
97,935 posts
  • New
    Volta
    Newcomer - Level 1
    2021-04-06

    Hi,

    We are looking for recone kits for the Tannoy DC2546 speaker. There are four DC2546 speakers used as mid speakers in our Hill M4 PA system. All four of them have to be reconed. 

    0 10
    • Volta
      KyleJohnson Hello, Kyle with Music Tribe here. For parts ordering please click on Support at the top of the page and then submit a Spare Parts ticket.
      • Apr 6
  • New
    giobardo
    Newcomer - Level 1
    2021-03-28

    looking for a tweeter to replace my dual concentric 3833gg

    0 11
    • giobardo
      KyleJohnson Hello, Kyle with Music Tribe here. For spare parts ordering please click on the Support link at the top of the page and then click on Spare Parts to submit a ticket.
      • Mar 28
  • New
    DavidintheMusicTribe
    Newcomer - Level 1
    2021-03-28

    Dear Tannoy,

    I am interested in your Tannoy Gold 8 Active Studio Nearfield Monitors but I note that the lower frequnct response is capped at 50Hz, what solution do you provide for the 0 - 50Hz sub-bass?  

    0 12
  • New
    iamcustomer
    Newcomer - Level 1
    2021-03-24

    I have same issue with previous post. I bught the Tannoy Gold 7 monitors. There are pretty loud radio noise from both speakers even without any cable connected to the audio inputs. I tested my old BX5a in the same place There is no noise. Any ideas? Thanks!

    read more...
    0 21
    • iamcustomer
      ChrisEdwards1 Hi iamcustomer, it is common for the Coils of copper wires in the drivers to pick up radio waves and other interference which will, in turn, be amplified through your loudspeaker. However, radio interference can also be a sign of a bad ground signal. If you don't already ground your system I would recommend doing so and if you do I would check the connections.

      If after this you are still experiencing issues I would recommend submitting a technical support case for this issue to be investigated further.
      • Mar 24
    • iamcustomer
      iamcustomer Thanks. I already ground my system using grounded power strip. What connections should I check?
      • Mar 24
  • New
    NoamA
    Newcomer - Level 1
    2021-03-20

    Hi, I live in Irvine, CA. I would like to buy Revolution XT 8F-GW and take delivery before April 15, but I cannot find any reseller in the US which has it in stock.
    Can you help? Thanks,
    Noam  [email protected]

    0 13
    • NoamA
      Dale_M Hi Noam are you able to submit the above through on a Pre Sales Support ticket? I can then see if the team are able to advise you (as they are not on community)
      • Mar 21
  • New
    mikeandrade
    Newcomer - Level 1
    2021-03-16

    Hi, I just wanted to know what the typical wait time is to get a response, after creating a case number for a replacement part?

    0 16
  • New
    Vips
    Newcomer - Level 1
    2021-03-11

    Hi,

     

    I have a Tannoy Arena subwoofer which appears to have developed a problem. It plays very quietly and sometimes makes strange noises. I have tested the driver separately and it appears to work fine. 

    Is it possible to obtain a new amplifier for this model?

     

    Kind regards,

     

    Vips

    read more...
    0 14
    • Vips
      Dale_M Hi Vips as this is a Spares inquiry we don't have viability of inventory, can I ask that you submit a Spares ticket via the Support tab above and the team can advise price and availability for you please?
      • Mar 11
  • New
    nlbrown
    Newcomer - Level 1
    2021-03-06

    Hello. Can anybody help me source a LF driver for teh original (blue) reveal active.

    Now Tannoy is part of Music tribe, it seems impossible to contact anybody there.

     

    Its a far cry from when I used to be a Tannoy dealer & could pick up the phone andorder part on next day delivery!

    read more...
    0 19
    • nlbrown
      RexBeckett Hi, the best way forward is to open a Care ticket for this.

      At the top of this page, click Support then scroll down the new page and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Mar 6
  • New
    Paul53
    Newcomer - Level 1
    2021-02-20

    I'd like to know if bi-wiring is recommended for the Cheviot Legacy (I own).

    0 23
    • Paul53
      PedroRodrigues Hi, Paul53,please consider that most of our residential loudspeakers, and your Tannoy CHEVIOT are a good example have two sets of speaker terminals, one for the bass (LF) and one for the treble (HF).
      These are normally joined by links, and a single cable run is used to the amplifier.
      However, by removing these links, and using two sets of cable or a special bi-wire cable, the LF and HF are only connected together at the amplifier.
      Even the best cables suffer from losses due to their electrical resistance, inductance and capacitance, and so bi-wiring avoids interaction between the LF and delicate HF parts of the signal.
      This gives better clarity, detail and an improved soundstage. Your Instruction Manual will detail how to prepare your loudspeakers for bi-wiring, and your dealer will be able to advise on suitable cable choices for a given budget.
      For further information, please refer to our White Paper by following the link below:
      https://www.yumpu.com/en/document/read/22286929/tannoy-supertweeter-paper-in-pdf-format
      • Feb 22
      • Bi- wiring or not the Cheviot Legacy
        Paul53 Hi Mr.Rodrigues,
        • Feb 22
      • Bi- wiring or not the Cheviot Legacy
        Paul53 ... I was going to thank you, first. As a matter of fact, the theoretical benefits of bi-wiring are known. The question is if, in practice, such benefits are discernible. Moreover, there are those who believe the single-wiring sound is preferable...
        • 1
        • ·
        • Feb 22
      • Bi- wiring or not the Cheviot Legacy
        PedroRodrigues Hi Paul53 effectively I think they are specially considering that your Tannoy CHEVIOT has two terminals, one for the bass (LF) and one for the treble (HF). and in this case and I mentioned above by removing these links, and using two sets of cable or a special bi-wire cable, the LF and HF are only connected together at the amplifier.
        Even the best cables suffer from losses due to their electrical resistance, inductance and capacitance, and so bi-wiring avoids interaction between the LF and delicate HF parts of the signal.
        This gives better clarity, detail and an improved soundstage.
        • Feb 22
  • New
    laer
    Newcomer - Level 1
    2021-02-13

    Hey,

    Does anyone know og the spare parts facility is open now, or if it is closed because of covid?  

    0 26
    • laer
      RexBeckett Hi laer, I believe that the parts team are still working. You can request parts by opening a Care ticket.

      At the top of this page, click Support then scroll down the new page and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Feb 13
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