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190,592 posts
  • New
    Newcomer - Level 1

    Me gustaria saber si teneis un servicio tecnico autorizado en Barcelona? O en España?


    0 9
  • New
    Newcomer - Level 1

    Hello  all


    Nova delay:ND-1  and Nova reverb: NR-1  have  DynaMix control.  

     It is great function,I think.
    I want to know which pedals and multi function pedals have DynaMix control ?
    I mean it like NR-1 and ND-1.
    How about NOVA System  ?
    0 5
  • New
    Newcomer - Level 1

    Hi all. I'm new new to the forum. i have a new hall of fame 2 reverb and a flashback 2. They are in line with a keyboard, They are in true bypass mode. I have a nice clean signal through the pedals in bypass, but when I turn one on, my level jumps up a few db. enough to make an appreciable difference, so I cant turn it on to enhance a passage without changing the level. It's quite noticeable and is the way. If I have the reverb level set to min, the keyboard level is much hotter than with the pedal in bypass. Is there an internal trim to balance this out?

    The level change makes it impossible to do any smooth transitions.



    0 7
  • New
    Contributor - Level 2

    Please OK my VSS3 License to my new Ilok acount, i pay it allready for this

    Thank you

    0 12
    • RemyBeuchat
      PedroRodrigues Hi RemyBeuchat, thank you for your post, please send me via PM you ILOK USERNAME so I can look in to this matter. Thank you
      • Nov 14
      • Software license
        RemyBeuchat Hello Pedro, my License is allready Transfered Thanky you. Question? I 've got an DVR2 Vintage Reverb TDM, Is it possible to upgrade on Native ? Thank you for all
        • 1
        • ·
        • Nov 15
  • New
    Newcomer - Level 1

    about the insert (send/return) of g-system, is it stereo or mono? my preamp is the output of stereo...It would be really tragic if he was also a mono...

    0 2
    • AndySu0503
      PedroRodrigues Hi AndySu0503, thank you for your post, I believe what you are looking for is the 4 Cable Method (4CM).The 4 Cable Method (4CM) describes a way to connect your guitar to your effects pedals and amplifier.
      You connect using both your amplifier’s Input and its Effects Loop at the same time.
      The ability to run guitar effects either into the Input of the amplifier, or within its Effect Loop (SEND / RETURN) circuit, gives you different tonal results.
      This includes a big difference in how time-based effects (such as reverbs and delays) interact with your amplifier’s overdrive channel.
      To implement the 4 Cable Method correctly, you’ll need the following:

      A Multi-Effects processor such as your G-SYSTEM, to connect a Multi-Effects processor using 4CM, it will need to have EXTERNAL LOOP capability.
      That is, it needs its own SEND / RETURN jacks in addition to the usual INPUT and OUTPUT.

      TO SET IT UP
      (see picture below)

      • RED CABLE 1: Connects your guitar to the INPUT of the Multi-Effects processor.

      • GREEN CABLE 2: Connects from the Multi-Effects processor’s External Loop SEND, into the amplifier’s INPUT jack.

      • YELLOW CABLE 3: Connects from the amplifier’s Effects Loop SEND, to the Multi-Effects processor’s External Loop RETURN.

      • BLUE CABLE 4: Connects from the Multi-Effects Processor’s OUTPUT, to the amplifier’s RETURN jack – to be sent directly to the power amp and speaker.

      In order for this method to work correctly, you’ll need to ensure that the External Loop of your Multi-Effects Processor is activated. You may need to do this for each individual preset/patch of your Multi-Effects Processor.

      When connected in this manner, the G-SYSTEM will allow you to move each individual effect within a preset/patch to be placed before the amplifier’s INPUT, or within its Effects Loop.

      For more information on the 4CM with your unit please follow the links below:

      To access a full guidance on your unit with an extensive troubleshoot guide that will be extremely useful please follow the link below:

      To access all the resources available for your unit please follow the link below:

      Thank you
      • Nov 14
  • New
    Contributor - Level 2
    Hello I buy a upgrade license for my VSS3 ( TDM to Native) and i receive your confirmation (see the mail below). but i redem the license number on the vrong Ilok Acount , so i aks Ilok to transfert the license on my Axcess Ilok Acount, now you have to confirm the transfert ( see the mail below)
    So please can you make this.
    Thank you very much 
    0 4
    • RemyBeuchat
      PedroRodrigues Hi RemyBeuchat, thank you for your post, as I mentioned above please send me via PM you ILOK USERNAME so I can look in to this matter. Thank you
      • Nov 14
  • New
    Newcomer - Level 1

    Hi all, is there a way to program a MIDI switcher to access the tuner function on the x5 instead of tapping button 5 3 times? If not, this would be a great update on the firmware. I use a midi baby from one control and having a hold function on the pedal to activate the tuner that would be AWESOME!

    0 16
    • Macg666
      PedroRodrigues Hi Macg666, thank you for your post, by holding down the TonePrint selector button in the only path to access the tuner on the PLETHORA X5. Thank you
      • Nov 4
  • New
    Newcomer - Level 1

    Ok so I ended up selling my IR Impulse pedal then saw the error of my ways and purchased another one.
    However I have a question sorry if it’s silly but not very technical. Trying out last night on A/B mode and noticed the clipping in and out flash on and off a few times. So how do I control this? Assume the output in the large knob on the top but how do I control the input? I’m taking a lead out from my BluGuitar speaker into the IR. If I reduce the master volume then I’m not going to get the output volume? Sorry I should have said it’s in a live situation going into a large PA.

    0 10
    • B5215
      PedroRodrigues Hi B5215, thank you for your post, you can rotate the LEVEL control knob to boost or attenuate the output volume level of IMPULSE.
      -Clockwise will boost the signal up to +12dB
      -Anti-Clockwise will attenuate the signal

      Please also bare in mind that the IMPULSE IR LOADER has a global EQ compensation tool on-board. This consists or two EQ filters which can be tweaked, LO and HI

      This can be used to compensate for the color of different outboard gear without reloading a different set of IR.
      It can also be used for fast tweaking when using IMPULSE in a studio or headphones setup without the need of reloading new IR.

      LO - Low shelving filter with a boost equal to +/- 12dB at 100Hz
      This filter will affect the low frequencies of your signal

      HI - High shelving filter with a boost equal to +/- 12dB at 10kHz
      This filter will affect the high frequencies of your signal

      1. Press both < and > buttons simultaneously to enter global EQ
      2. Press > navigation button to access the HI EQ filter control
      3. Press < navigation button to access the LO EQ filter control
      4. Use the LEVEL control knob to adjust the selected filter
      5. Press both < and > buttons simultaneously to exit global EQ
      6. If + or - values have been set on either of the global EQ filters an EQ symbol will be displayed on-screen during operation

      To reset the filters to neutral (0), repeat steps 1 - 3 and set the LEVEL control at 12 O'Clock
      We've included a deadzone around 12 O'Clock to make it easy to set your GLOBAL EQ at neutral
      If both LO and HI filters are set to 0 the EQ symbol will not be displayed during operation

      It is important to bare in mind that when the GLOBAL EQ filters are both set to 0 they are completely transparent and have no effect on your loaded IR . I hope this helps
      • Nov 4
  • New
    Newcomer - Level 1

    Hey there,

    just bought a Perform-VK and my VoiceSupport 2 can't find it. I tried all the obvious stuff (Reconnecting, Restarting, no USB Hub...).


    My VoiceLive Play gets recognized with no issues at all.

    My Mac also sees the Perform-VK (System Info under USB-Devices, Audio/Midi-Tool under Midi-Devices, even Ableton Live shows it).


    Please help. Jann

    0 8
    • geesus
      PedroRodrigues Hi geesus, thank you for your post, please confirm that your unitis being conencted to your computer via USB cable as any adaptive cable such as USB TO Thunderbolt will not work. On the other hand the VoiceSupport application can run into trouble connecting to your TC-H device, usually due to system settings on the computer itself. While we can't account for every system configuration, there are some steps that can help VoiceSupport to properly interact with your device. If you've connected your device and started VoiceSupport, but can't communicate with the unit, click on the H logo in the bottom left of your screen. Click Manage and then Show Devices. If you can see your device in the list, but it says something like "not a TC-H device" or "not connected", your computer is able to "see" the unit, but VoiceSupport can't communicate with it.
      If your device status is "In Use" refer to this FAQ.
      There are several steps you can take if your product is not recognized by VoiceSupport.
      1. Make sure that you are running the latest VoiceSupport
      2. Confirm you have an internet connection. You can confirm this by clicking on one of the posts and confirming that it loads into the Content Window. An internet connection is required to have the latest updates that may be necessary to connect to your device.
      3. Try re-scanning by pressing the Control Button, then select manage, then click Scan for Devices.
      4. If your device still isn't recognized press the Control Button, then select manage, then click Show MIDI Devices. If the product is in the list, try restarting VoiceSupport.
      5. Try running VoiceSupport as an Administrator (Windows only). Close VoiceSupport. Right Click on the VoiceSupport Icon. Click "Run as Administrator" from the menu. You may have to accept a UAC (User Account Control) prompt.
      6. If #5 solves your issue, you can permanently force VoiceSupport to run with Administrator privileges. Right Click the VoiceSupport Icon. Click Properties. Click the Compatibility tab. Select "Run Program as an Administrator". Click Apply.
      7. If your device is not in the list, navigate into your Operating System to find what devices are connected. If your device is not connected, try disconnecting power and USB to the device, and then reconnecting.
      8. It's also a good idea to have the latest OS updates.
      9. Remove as many USB devices from your system as possible and connect the device directly to a USB port, not a hub.
      10. If you are using USB ports on the front of your computer, try the ones on the back (desktop systems), since they are on a different internal USB hub.
      11. Try uninstalling the device via your Device Manager (System Properties --> Device Manager). It should be listed under "Sound, Video and Game Controllers". Reboot your system and re-attach the device.
      12. Ensure that "USB Control" is turned ON (VoiceLive 2, VoiceLive Touch, VoiceLive Rack). See your manual for details.
      13. Ensure that SYSEXID is set to "0". (VoiceLive 2, VoiceLive Touch, VoiceLive Rack). See your manual for details.
      14. Ensure that USB MIDI is enabled on your device. Some devices have options like USB/MIDI/MERGE in their setup menus (check your manual). MERGE and USB should both work, but in some cases USB will function while MERGE will not.
      15. Shut down any DAW software or other devices/components using MIDI. Some systems "grab" the TC-H device and take exclusive control over it's I/O before VoiceSupport has a chance to connect.
      16. Restart your computer. Yes, we know "have you tried turning it off and then on again" seems silly, but it often works!
      17. Change the connection/startup order. After rebooting your computer, try opening VoiceSupport then connect your device. If that doesn't work, reboot and connect your device, then open VoiceSupport.
      PC Specific issues
      1. Enable the device in Windows . New audio devices, for some mysterious Microsoft reason, are disabled when first connected to the computer. To enable your device go to: Control Panel --> Hardware and Sound--> Manage Audio Devices. Click the Playback tab. If you see your TC-H device, but it's translucent, click on the device and then choose Enable from the drop down menu at the bottom of the box. Do the same for the Record tab.
      2. If you've tried the step above, but your device isn't shown in the Playback or Recording tab, right click in the window and make sure that "Show Disabled Devices" is checked.
      MAC Specific issues
      1. Macs seem more sensitive to #15 above than PC's. Ensure you've tried that step.
      2. Try repairing both file and disk permissions (video guide) I hope this helps
      • Nov 2
  • New
    Newcomer - Level 1



    hooking up this device is quite confusing and not clear to me. Is it possible to just use the USB cable to make this device work?


    Thank you.

    0 4
    • marcoronca
      PedroRodrigues Hi marcoronca, thank you for your post, effectively it is possible to operate your Clarity M via USB where the unit will be exclusively controller by the Clarity M plug-in on your DAW. Nevertheless 5.1 operations are not exclusively to the BNC (AES3id) via the DB15 Cable and will depend on your DAW set up I hope this clarifies this matter. Thank you
      • Nov 2
    • marcoronca

      I don't quite get it... so, if i connect the Clarity M via USB I can just control it via plugin but I can't use the hardware itself via its buttons and screen? And if I use it via USB I can justo perate it in stereo and not 5.1 surround? How about the TOSLINK oprical connection then?

      • Nov 2
      • Clarity M 5.1 Surround - Connections
        PedroRodrigues When the Clarity M is set to Plug-in, the input will automatically be changed to Plug-in, please have in to consideration that changing the input causes the meters to reset.
        When you switch to Plug-in Mode, did a prompt will appear to be advising you to eject the Clarity M from your PC on the first time after Clarity M was switched on
        Please open your DAW and insert the plug-in on the track or bus of your choice. Keep in mind where it falls in relation to other plug-ins that might affect the metering. The exact process varies depending on your software
        Once the plug-in is inserted in the signal chain in the desired location, you can begin metering on the Clarity M hardware unit.
        The connection status is indicated on the right side of the plug-in window, a successful connection is indicated with a green circle and “Connected to Clarity M” text.
        The “Not connected” status might happened if another instance of the plug-in already exists on another track, this will be identified by a yellow circle and a text box will notify you where the plug-in is currently active, if you click on the “Take Over” button this will allow a connection between the hardware unit and the new plug-in location and it will state “Connecting...”
        Any connection problems are indicated by a red circle. This could be caused if the USB cable is not connected, the Clarity M unit is powered off or USB Mode is set to Disk Drive, to name a few.
        Please have in to consideration that most DAWs offer the capability to move or drag plug-ins from one track/bus to another, and the Clarity M will be no different.
        Also consider that most DAWs automatically offer an ON/OFF switch for plug-ins, accessible inside the plug-in window and/or the track itself.
        Muting the plug-in will stop the data stream but will not shut down the connection.
        If you select the “Follow Transport” option, this will automatically start the measurement when the DAW is in Play mode and stops it when the DAW stops.
        When selecting “Reset on Play” this automatically resets the meters when the Play icon is pressed, or when the DAW starts to play in “Follow Transport” mode. Have in consideration that the Reset parameter can also be automated using the DAW's automation feature.
        This process will vary depending on your software.
        When it comes to track information, this section displays the track number, name, and channel configuration.
        Some DAW programs can automatically supply this information to the plug-in.
        In cases where this is not supported, you can enter the track name and number manually.
        The number and name are stored within the project, allowing them to be recalled when you open the project again.
        The track configuration mode will also be listed in this section (mono, stereo, 5.1).
        When “Take over on focus” is selected, a newly-created instance of the plug-in within a DAW project will automatically be connected to the hardware unit.
        Otherwise, an instance of the plug-in that was already active will take priority and remain connected.
        When it comes to “Take over on insert” – When it is selected, this allows any instance of the plug-in that is currently in focus to be automatically connected to the hardware unit. Please activate this feature.
        • Nov 3
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