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306,233 members
190,602 posts
  • New
    marcoronca
    Newcomer - Level 1
    2022-11-01

    Hi,

     

    hooking up this device is quite confusing and not clear to me. Is it possible to just use the USB cable to make this device work?

     

    Thank you.

    0 4
    • marcoronca
      PedroRodrigues Hi marcoronca, thank you for your post, effectively it is possible to operate your Clarity M via USB where the unit will be exclusively controller by the Clarity M plug-in on your DAW. Nevertheless 5.1 operations are not exclusively to the BNC (AES3id) via the DB15 Cable and will depend on your DAW set up I hope this clarifies this matter. Thank you
      • Nov 2
    • marcoronca
      marcoronca

      I don't quite get it... so, if i connect the Clarity M via USB I can just control it via plugin but I can't use the hardware itself via its buttons and screen? And if I use it via USB I can justo perate it in stereo and not 5.1 surround? How about the TOSLINK oprical connection then?

      • Nov 2
      • Clarity M 5.1 Surround - Connections
        PedroRodrigues When the Clarity M is set to Plug-in, the input will automatically be changed to Plug-in, please have in to consideration that changing the input causes the meters to reset.
        When you switch to Plug-in Mode, did a prompt will appear to be advising you to eject the Clarity M from your PC on the first time after Clarity M was switched on
        Please open your DAW and insert the plug-in on the track or bus of your choice. Keep in mind where it falls in relation to other plug-ins that might affect the metering. The exact process varies depending on your software
        Once the plug-in is inserted in the signal chain in the desired location, you can begin metering on the Clarity M hardware unit.
        The connection status is indicated on the right side of the plug-in window, a successful connection is indicated with a green circle and “Connected to Clarity M” text.
        The “Not connected” status might happened if another instance of the plug-in already exists on another track, this will be identified by a yellow circle and a text box will notify you where the plug-in is currently active, if you click on the “Take Over” button this will allow a connection between the hardware unit and the new plug-in location and it will state “Connecting...”
        Any connection problems are indicated by a red circle. This could be caused if the USB cable is not connected, the Clarity M unit is powered off or USB Mode is set to Disk Drive, to name a few.
        Please have in to consideration that most DAWs offer the capability to move or drag plug-ins from one track/bus to another, and the Clarity M will be no different.
        Also consider that most DAWs automatically offer an ON/OFF switch for plug-ins, accessible inside the plug-in window and/or the track itself.
        Muting the plug-in will stop the data stream but will not shut down the connection.
        If you select the “Follow Transport” option, this will automatically start the measurement when the DAW is in Play mode and stops it when the DAW stops.
        When selecting “Reset on Play” this automatically resets the meters when the Play icon is pressed, or when the DAW starts to play in “Follow Transport” mode. Have in consideration that the Reset parameter can also be automated using the DAW's automation feature.
        This process will vary depending on your software.
        When it comes to track information, this section displays the track number, name, and channel configuration.
        Some DAW programs can automatically supply this information to the plug-in.
        In cases where this is not supported, you can enter the track name and number manually.
        The number and name are stored within the project, allowing them to be recalled when you open the project again.
        The track configuration mode will also be listed in this section (mono, stereo, 5.1).
        When “Take over on focus” is selected, a newly-created instance of the plug-in within a DAW project will automatically be connected to the hardware unit.
        Otherwise, an instance of the plug-in that was already active will take priority and remain connected.
        When it comes to “Take over on insert” – When it is selected, this allows any instance of the plug-in that is currently in focus to be automatically connected to the hardware unit. Please activate this feature.
        • Nov 3
  • New
    D78P
    Newcomer - Level 1
    2022-10-28

    Does anyone have any idea when the TC Electronic Sentry noise gate pedal will be available again in the UK? Every store in the UK says 3 months or more can anybody be more specific? As I really want one as from what I can find out they are one of the best noise gates available ?

    read more...
    0 5
    • D78P
      PedroRodrigues Hi D78P, thank you for your post, as we do not sell units directly to end users, that falls on our partners that order units directly from our factory and manage the shipping process, I would suggest to follow the link below and request that information directly to our partners. To access our network of partners, please follow the link below: https://www.tcelectronic.com/buy.html?isoCode=GB&type=STORE I hope this helps. Thank you
      • Oct 31
  • New
    Sw1234
    Newcomer - Level 1
    2022-10-28

    I have A g-force in the left input is blown. Can I set the inputs to summed and use the right input only?

     

    0 3
    • Sw1234
      PedroRodrigues Hi Sw1234, thank you for your post, before anything else I would suggest to request an inspection on your unit to access what happen to your input. For this please follow the link below to access our network of Certified Service Centres to request assistance on your unit. https://www.tcelectronic.com/buy.html?type=POS Thank you
      • Oct 31
      • Help with G Force
        Sw1234 Thanks but I have already done that and I can't get service until next year. That is there wait time over two months . I already no what happened ; a hot signal spiked the input and it popped. I am pretty sure the preamp popped. Because now it does not register Signal but the right input does .
        • Oct 31
  • New
    Honigdachs
    Newcomer - Level 1
    2022-10-26

    I've been eyeing the Line 6 Pod GO, but became aware of the well-documented impedance issue that occurs on some units. Apparently those affected could solve it by placing a buffer pedal in front of it.

    Since I always use the Sentry and the Spark (the "big" one, not the mini) anyway, I wondered if that might have me covered even if I get a Pod GO and end up being one of the unfortunate ones with a faulty unit? I'm of course aware that TC has a dedicated buffer pedal too.

    read more...
    0 6
    • Honigdachs
      PedroRodrigues Hi Honigdachs, thank you for your post, considering your requirements I would suggest to use a TC Electronic BonaFide Analog Buffer. I hope this helps. Thank you
      • Oct 26
  • New
    Rock420
    Newcomer - Level 1
    2022-10-23

    Who can repair this faulty piece of equipment ? 
    ive heard this company is horrible for customer service ?


    Is there anybody to speak to verbally? 

    i am not impressed by this way of doing business. 

    who do i call ? 

    read more...
    0 5
    • Rock420
      TC-Lars Hi.
      I'm sorry that your product is not working correctly.
      Have you tried creating a support ticket? Under 'Support', I would assume.

      I don't know if there's a phone number you can call, but you should be able to get in touch with someone who will try to help you.
      • Oct 24
    • Rock420
      Rock420

      This is very frustrating

      • Oct 24
      • Voice Live 2 problems edit encoder just spins ?
        TC-Lars I'm sure it is.
        I can't diagnose your product from your description, so you need to get in contact with support, and possibly a service center.
        Also, the Voice Live 2 is a TC Helicon product, not TC Electronic, so I've no experience with it.
        You need to create a 'ticket' under the Support section in order to get in direct contact with the support-team.
        • 1
        • ·
        • Oct 25
  • New
    RandRoll411
    Newcomer - Level 1
    2022-10-23

    Hi there,

    can't see a difference in modes by pressing the button. Have to press für several seconds?

    Regards

    0 7
    • RandRoll411
      TC-Lars Hi
      Which tuner are you talking about? Clip tuner, pedal tuner?
      • Oct 24
    • RandRoll411
      RandRoll411

      Unitune clip

      • Oct 24
    • RandRoll411
      TC-Lars Press the button closest to the clip-part of the tuner. Press it again to toggle between the two modes (strobe and 'normal' tuner). When toggling between the two modes the 'normal' mode has a vertical line in the middle, strobe modes does not.

      No press-and-hold involved here :-)
      • Oct 24
  • New
    danielderojas
    Newcomer - Level 1
    2022-10-21

    My subnup octaver stoped working. When I press the bypass, light turns on, but there is no signal. Nevertheless when the pedal is off, signal does appear, so it does work as a bridge, the problem is the effect. 

    0 4
  • New
    rogerb
    Newcomer - Level 1
    2022-10-21

    Can someone tell me how you identify which toneprints are installed onto an amp. I've experimented with several compressor ones and can't remember which one I have installed! Can't find any documentation that tells me how to do it and I've gone through all the app (iphone) settings so am I missing something?

    read more...
    0 6
    • rogerb
      WilliamR The toneprint app will load and store user toneprints on your phone. It will not read what toneprint is currently stored on the amp.
      • Oct 24
  • New
    m4rc0tc
    Newcomer - Level 1
    2022-10-19

    hi, newbie here. Is there any way to load (or "import") a toneprint made for hall of fame 1 in hall of fame 2? I'm interested in having Soren Andersen's "Reverb" in my Hall of Fame 2.
    Many thanks

    0 12
    • m4rc0tc
      TC-Marcus Howdy
      The team normally ports these (if you check the toneprint app there's a lot of the same TPs available for the 2 as for the 1) but they must have missed this one
      • Oct 19
    • m4rc0tc
      jeschuller1 Hi all. I'm new new to the forum. i have a new hall of fame 2 reverb and a flashback 2. They are in line with a keyboard, They are in true bypass mode. I have a nice clean signal through the pedals in bypass, but when I turn one on, my level jumps up a few db. enough to make an appreciable difference, so I cant turn it on to enhance a passage without changing the level. It's quite noticeable and is the way. If I have the reverb level set to min, the keyboard level is much hotter than with the pedal in bypass. Is there an internal trim to balance this out?
      • Nov 10
  • New
    finky99
    Newcomer - Level 1
    2022-10-17

    Hi,

     

    After many years of having the mk1 BH250, i recently got the mk2 (not sure if these designations are correct, but there are some differences)

    On the newer models i see it says to use the tc electronics 3 button switch to switch between toneprints and mute. on my old one, it only used a one button foot switch to turn on and off the toneprint.

    my question is, can i still use a one button switch in my new bh250 to turn on and off the toneprint (knowing i won't have the functionality to switch between tone prints without the 3 button switch)

    the getting started guide seems to indicate this is the case, but everywhere else references the 3 button switch only.

    I suppose i can test it, but i am worried about damaging the new head if i use a footswitch other than the 3 button tc electronics. On my previous bh250 i used a generic on/off switch to turn toneprint on and off.

    the getting started guide in the manual specifically says:

    Deactivating TonePrint

    To switch off TonePrint, either...

    • Turn the knob of the currently active Toneprint slot fully counterclockwise or
    • use a footswitch connected to the PEDAL jack.

    Thanks in advance for your response! Love the product.

     

    read more...
    0 0
    • finky99
      finky99 also, one other quick question, i assume if i just bought this i don't have to update firmware, correct? Bought last week from Thomann who had just got this batch in. Looks like latest firmware update on the site is from 2017
      • Oct 17
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