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284,719 members
166,554 posts
  • New
    Harris59
    Newcomer - Level 1
    2022-04-14

    Hi, l have been trying to order a replacement speaker for several days now for my customer( and friend) and his BG250 combo. I have followed all instructions  but a week has now past with no response whatsoever... can some one please respond .? The guy has a gig tomorrow and no amplifier.......

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    0 3
    • Harris59
      Nigel67 Hi Harris59. Do you have the ticket number please and I can check up for you. Sorry for the inconvenience this is causing
      • Apr 14
      • Speaker for bass combo
        Nigel67 I have found your ticket CAS-592371-Y4D1T0 and have asked the Spares Team to e-mail you as soon as possible with an answer.
        • Apr 14
  • New
    geedays61
    Newcomer - Level 1
    2022-04-14

    Hello i just get the Mac beach ball spinning when i drag the plugins to a channel in studio one, do i need to download other software? Thanks

    0 4
    • geedays61
      WilliamR Hello, Please click on the support link above and create a technical support ticket. One of our agents will contact you ASAP.
      • Apr 14
  • New
    drthud80
    Newcomer - Level 1
    2022-04-13

    I am looking for a replacement for the large data entry knob on a rack mount TC Helicon Voiceworks.

    0 15
  • New
    Arpeggio11
    Newcomer - Level 1
    2022-04-12

    Hello,

    I recently updated the Plethora X5 firmware to 1.3.11 and I no longer am getting any sound.

    Is it possible to reinstall the firmware or can I step down to a previous version? Would a factory reset also put the firmware back to its original state?

    Thanks,

    Tom

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    0 5
    • Arpeggio11
      PedroRodrigues Hi Arpeggio11, thank you for your post, in this case I would suggest following the guidance present on the FW update document for the PLETHORA X5 that you can access by following the link below:

      https://wsi.li/dl/c6KfQ5bqySuvKjWyd/
      If you follow the guidance to update your unit and you still identify the same behaviour as you reported, this may indicate that your PLETHORA X5 may be stuck in boot mode.
      In this case you must follow the guidance and the tools to unlock your unit:
      https://wsi.li/dl/7q3XEXAJzRmWGcari/

      Thank you
      • Apr 13
  • New
    MaximeG
    Newcomer - Level 1
    2022-04-11

    Hello,

    

I have been using a plethora x5 for a while and got this instead of other alternatives mostly for the "listening to customer / update" philosophy.


    I have been designing toneprints based on famous pedals and units and found that the stereo implementation on the MOD effects is rather limited by today's (and TC electronics) standards.
    I am convinced the Plethora X5 could and should both emulate and go beyond many effect unit if a few tweaks get implemented.


    Since you rely on user feedback (and since I have been beta tester and showcase artist for a few products), here is a non exhaustive list of ideas that could really get the Plethora X5's modulation section to the next level. 


    - In general : more wave shape for the modulation LFO.  Ramp up/down, square, stepped/slewed random would take the Vibrato, Chorus and Phasers to boutique level (Lofi junky,  EarthQuackerDevices Aqueduct, Moogerfooger)

    
- Corona/Vortex Chorus/Flangers :
    
As of now the only way to get a stereo chorus is to use the TriChorus which, while an interesting effect, can be a bit overwhelming compared to other traditional units. Having to use at least 2 modulated delay lines is certainly aiming for an intense chorus effect. The flanger options are mono.

    It would make sense to create a stereo output from modulating the delay time of each channel (left/right) with a different LFO phase. 
It is also possible to offset the phase of the wet audio to create a stereo image. 
180 degree appart would make the classic stereo chorus from many rack units and pedals, while 90 degree is what I believe to be the TC Electronic SCF. (on a side note, the toneprint doesn't do justice to the original unit (I happen to have a vintage one), the stereo on the original is so gorgeous, the mono-only toneprint feels cheap and doesn't cut it for me... Also, "stereo" is in the name of the legendary unit ;) )

    Since it is already possible to invert the phase of a channel on the Helix Phaser, I guess it should be conceivable to add this option for the Chorus and Flanger. 

    Not as effective or thrilling but still : one easy (and old) trick is to route the wet and dry signal to a different channel so to have for instance 100% wet on the right channel and 100% dry on the left channel. This is the classic analog chorus à la CE-1.


    - Helix Phaser
 :
    The phasers are really tasty, but the stereo options are somewhat limited and could also benefit from more dramatic settings. The audio phase inversion works great, but it would be useful to have more "balanced poles" options. By that, I mean that having a 6 poles and 10 poles on both channel makes for more balanced sounds (instead of having a sort of "dual mono/tilted stereo image" with two channels with different poles). A 12 poles option would pay hommage to the great TC Phaser XII (I happen to have a vintage one and it is indeed awesome)

    - Shaker Vibrato
    It would be nice, as with the chorus/flanger to create stereo from having to separate left/right channels with opposite phase of modulation. It could create great moving stereo textures for instance with synths.

    - Pipeline Tremolo

    an option to change the phase relation of the stereo channels would turn the tremolo into wider stereo (For instance, 90° or 180° shift)

    From a technical standpoint, those slight changes are not drastically more complexe than the current options available but would make for obvious and impressive improvements.

    Those improvements could also easily be implementend and greatly benefit the original Toneprint pedal (Corona, Vortex, Helix and Shaker), again, putting them on the same league as some fairly well regarded boutique pedals.

    So, go for it, take this to the top and get a new boost for a good bunch of your products !

    I'd be happy to provide help if you have any question regarding implementation or user interface.

    Cheers,

    Maxime

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    1 5
    • MaximeG
      PedroRodrigues Hi MaximeG, thank you for your post, I will forward your suggestions to the Dev. Team for analysis. Thank you
      • Apr 12
  • New
    Elodie87
    Newcomer - Level 1
    2022-04-11

    Hi guys,

    i've bought the TC electronic desktop konnekt 6 (Firewire Audio Interface and Monitor Control) but i can't upload the software because the version in the site is too old for my computer.

    Could you send me a version compatible with my computer please ?

    My computer : MacBook Air 7.2 / macOS Big Sur version 11.6.4 / Intel Core i5 double coeur (heartdouble) 

    Thank you very much for your answer.

    Elodie87

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    1 11
    • Elodie87
      PedroRodrigues Hi Elodie87, thank you for your post, unfortunately the TC ELECTRONIC KONNEKT 6 has been discontinued for some time and we have stopped releasing any resources for this unit. If you wish to keep using your KONNEKT 6 you must do it exclusively on legacy operating systems. Thank you
      • Apr 12
    • Elodie87
      khongkhiem22 I have a Konnekt 6 its firmware ver 1.02
      i need the firmware ver 2 or last firmware.Thank
      • May 10
    • Elodie87
      PedroRodrigues

      Hi khongkhiem22, thank you for your question, please follow the link below to access all the resources available for TC ELECTRONIC KONNEKT 6 : https://www.tcelectronic.com/tcelectronic/product?modelCode=HE043 Thank you

      • May 10
  • New
    Daniel1975
    Newcomer - Level 1
    2022-04-10

    Dear all,

    I have a huge issue with my Plethora X5. I am using a Marshall JVM Amp and would like to use my Plethora with the Amp via MIDI.

    All the connections are correct. Even though I have the latest firmware the changing times between patches is like 2 seconds. That is way to long. The amp seems to be changing channels right away, but the Plethora needs more than a second longer.
    I use the MIDI MOOSE from TECH21NYC.

    Can this be normal? If yes, this unit is not ready for giging, because going from a clean sound to distoration takes too long.

    Please advise.

    Thank you!

    Brgds,

    Daniel

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    0 3
    • Daniel1975
      PedroRodrigues Hi Daniel1975, thank you for your post, I would suggest to follow the link below to access a full MIDI set up for your PLETHORA X5, please set up your unit reflecting the guidance present on the doc. https://wsi.li/dl/aSWkuPjT9cofAvG5T/ If your unit is still behaving as it should please press the Support link on the top of the page to request support for this matter directly to our Tech Support Team. Thank you
      • Apr 11
  • New
    FMGO1
    Newcomer - Level 1
    2022-04-09

    Hello - 

    I powered up my new/out of the box Plethora X5 and it appeared to be on. Thereafter, I unplugged it. I then plugged in the power supply again in an effort to download the new firmware update but it's now not showing signs of life?!

    Did I do somethinng wrong and/or is there something I can do at this point to power it back up?

     

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    0 6
  • New
    TheSoulsRemain
    Contributor - Level 1
    2022-04-09

    Hello, I have back up the preset of my M3000 and my M2000 via sysex and Midi Monitor.

     

    I have a SRAM 1mB PCMCIA card to back up and load on different M3000.

    My PCMCIA has been detroyed. I can upload the preset via sysex on my M2000.... but it's impossible to do it on the M3000 ?????

     

    Thanks

     

     

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    0 3
    • TheSoulsRemain
      PedroRodrigues Hi TheSoulsRemain, thank you for your post, please confirm that you have configured the MIDI set up on the M300 as you see on page 22 and forward of the manual that I will leave you a link to download on this post. It is also important to confirm that you have configured your M3000 following the MIDI Sysex specifications that I will also leave you a link to download on this post. https://wsi.li/dl/EuesZsghYRFFd7m6G/ I hope this helps. Thank you
      • Apr 10
    • TheSoulsRemain
      TheSoulsRemain

      Thanks a lot, it works nicely with MIDI-OX !

      • Apr 12
  • New
    Harris59
    Newcomer - Level 1
    2022-04-08

    Hi, I need a replacement speaker for a customers BG250 115 Toneprint Combo ,please can you let me know price ,availability and lead time for me to get one. I am based in Sheffield , UK .

    Best regard

    Nick Harrison  (Harris Nixon Guitarist)

    07866337460

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    0 10
    • Harris59
      ChrisEdwards1 Hi Harris, if not yet done so could you please submit a parts ticket. This can be done by going to the support tab at the top of the page and scrolling down to "PARTS", once submitted a member of the spares team will be able to advise further.
      • Apr 8
    • Harris59
      Dale_M Can you please go to the Support tab above and submit a Parts ticket so we can assist you please?
      • Apr 8
    • Harris59
      Harris59

      Did all this last week and still no word(other than a "ticket number"???) Why do i have to go through all this? Why can't I ring ,pay by card and get it sent by 48hr carrier - like i do with MARSHALL Amplification ,i have had the part next morning ,some times less than 18 hrs after order placed. My customer has a gig tomorrow night and I am going to have to let him down purely down to not getting a response from TC...not impressed

      • Apr 14
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