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284,726 members
166,561 posts
  • New
    Spear
    Newcomer - Level 1
    2022-04-07

    Why is it that I can only find the low power bass heads in US dealers such as Sweetwater and Guitaar Center? Is TC going out of business?

    0 3
    • Spear
      WilliamR Hello, I can assure you TC Electronic is not going out of business. There are just some delays happening at the moment with component availability. Thank you for your Patience.
      • Apr 7
    • Spear
      Spear Look forward to it. Thanks
      • Apr 7
  • New
    Fucko
    Newcomer - Level 1
    2022-04-06

    Last week I asked the following question to the spare parts departement:

    Buttons and knobs of my RH750 are cracked.

    All the preset buttons of my TC Electronic RH750 are cracked. Same with gain and volume knobs. I know it's a defect that appears on the majority of these models. Is it possible to send me replacement buttons and knobs free of charge? And the instructions of how to fix them by myself. 

    I received an email with a ticked number (Ticket Number: CAS-583910-F8T8N2) But I have never had any other news since that time. May I know if someone is taking care of my request?

    Thank You for your help!

    read more...
    0 14
    • Fucko
      WilliamR Hello, William from musictribe here. I've reached out to the service team to address your case. They will get in touch with you ASAP.
      • Apr 6
      • Ticket Number: CAS-583910-F8T8N2
        Fucko Thank You!
        • Apr 7
  • New
    ranchdip
    Newcomer - Level 1
    2022-04-06

    Hello,

    I am running Rosetta 2 on my new MacBook Pro and for some reason the trial bundle for the TC electronics Finalizer will not install. Is this a known problem or am I doing something wrong?

    0 4
    • ranchdip
      WilliamR Hello, William from Musictribe here. Please click on the support link above and open a tech support case. Someone will get this sorted out for you ASAP.
      • Apr 6
    • ranchdip
      ranchdip

      I had put in a ticket back on March 11th and the ticket was cancelled without any responses. I’ve been a long time TC Elec user from back to the original Finalizer and this experience with the software has been horrible. This support site is so slow and it’s tough getting any help.

      • Apr 11
  • New
    Bigbrian
    Newcomer - Level 1
    2022-04-05

    Hi I have an RH450 and require a power/amp board P18401 (7F82512001), can one be supplied and what would the price be. Thank you Brian

    0 4
    • Bigbrian
      SethMusicTribe Hello BigBrian! Please head to the Support tab and select a Parts ticket so out team can advise you on pricing!
      • Apr 5
  • New
    karlitofingers
    Contributor - Level 1
    2022-04-05

    I have the Hypergravity pedal, I know a long time ago I edited a patch and uploaded it to the pedal, but now I don't know which one it was or what the perameters are when I connect to my Mac on the Toneprint software.

    Is there anyway to view this?

    Thanks!

    Karl.

    read more...
    0 3
    • karlitofingers
      ChrisEdwards1 Hi Karlitofingers, unfortunately, there is no way to view the currently installed TonePrint on your pedal via the editor.
      • Apr 5
  • New
    botta72
    Newcomer - Level 1
    2022-04-05

    I'd like if Plethora X5 could replace my whole guitar pedalboard, that is: TC Electronic PolyTune3, Sentry noise gate, Helix phaser, Dunlop CryBaby wah, Rotovibe and a MIDI+BLE pedalboard, that controls my Marshall JVM amp and Eventide H9.

    Sometimes I throw in a Viscous Vibe and MXR ZW44 overdrive, too.

    So, my new firmware wishlist for the Plethora X5 would be:

    1) When tapping the footswitches, I'd like to have MIDI-OUT program change messages, eventually merged into the THRU port. This way the Plethora would be able to control external devices, like my JVM amp and H9 effect;

    2) Add a polyphonic tuner like PolyTune, possibly accessible with a single tap on a footswitch;

    3) Add a Wah-like variable band-pass filter, controllable by external expression pedal, so I could replace my Dunlop Wah;

    4) Add an overdrive effect (like the SpectraDrive ?), so I could do rehersals with just the Plethora, without an amp;

    5) Possibly add Midi-out program changes over Bluetooth, so I could wirelessly control my H9 effect.

    Thanks,

    Mauro

    read more...
    0 10
  • billyray66
    Newcomer - Level 1
    2022-04-05

    I have a G System that no longer powers up.

    Where can I get it repaired?

    I am in Indiana 

    read more...
    0 3
  • New
    brunoniglo
    Newcomer - Level 1
    2022-04-04

    hello, greetings from France,

    i have bought a second hand hall of fame 4 a few days months. great pedal.

    everything went right as suddenly i was pressing one the switches to reach the mash function, i realized that the mash function did not disappear.

    my presets are all lost in a large reverb if i engage the mash...and it does the same thing on the four switches.

    apart that, it works well.

    did someone have the same problem? 

    thanks for your help

    take care

    Bruno

    read more...
    0 3
    • brunoniglo
      Dale_M We would advise raising a Technical ticket via the Support tab above.
      • Apr 5
    • brunoniglo
      PedroRodrigues Hi brunoniglo, thank you for your post,the MASH function on the HALL OF FAME 2 X4 is a feature that allows continuous control of a desired parameter through pressure on one of the footswitches.
      The standard toggle function of the footswitches reacts to single, quick presses of the switch engage a preset. If you press the switch slightly harder and hold it down, the MASH function will engage, causing the associated LED to light up slightly.
      As you press down harder on the switch, the LED lights up brighter and the parameter that has been assigned to this function will change accordingly. Releasing the footswitch will exit the MASH function and the LED will turn off, but the pedal will still be engaged. This operation is the same for MASH parameters assigned to any of the 4 footswitches.
      Please note that the pressure needed to reach the maximum MASH level is only 10 kg, around 20 pounds, which can be achieved just by squeezing with your fingers.
      You shouldn’t need to lean too much weight on the pedal. With some practice, this feature will become familiar and expressive much like a wah or volume pedal.
      Using the TonePrint app, you can assign your own parameters, up to 3, to this unique feature and save a custom preset that allows you to create sounds that very few reverb units have been capable of before. I hope this helps. Thank you
      • Apr 5
  • New
    MichalPorteleky
    Newcomer - Level 1
    2022-04-04

    Hello.

    I have a problem with my TC Electronic G-system. I want to control the device from G-Lab M4L via MIDI, but after connecting the MIDI cable and the settings do not work properly in banks 0, 2, 4, 6 ... Banks 1, 3, 5, 7 work correctly. The problem is that when switching presets in banks 0, 2, 4, 6 ... the loops on the G-Lab device are switched on, or the LED only flashes (the loop in M4L switches on for a short time and immediately switches off). This problem is only in presets that are in even banks. Odd ones work properly. Have you encountered such a problem? I tried to update the firmware, reset the G-System but nothing helped. The loops in the G-Lab M4L use control change numbers 80, 81, 82 and 83.

    Thank you for every answer. Please excuse my weak English.

    read more...
    0 3
  • New
    campos
    Newcomer - Level 1
    2022-04-03

    BOM! MINHA PEDALEIRA SÓ FICA COM A TELA AZUL , GOSTARIA DE SABER SE TEM ALGUM LINK PARA ATUALIZAÇÃO DELA E SE TEM COMO FAZER ALGO PARA ELA VOLTAR AO NORMAL 

    read more...
    0 10
    • campos
      PedroRodrigues Obrigado pelo seu post Campos, para resolver o problema que referiu por favor siga o link em baixo para aceder a todas as ferrametas e o respectivo guia para resolver esta situacao na sua TC HELICON VOICELIVE TOUCH2. https://wsi.li/dl/TQygzzaCZF2HcWT3X/
      • Apr 4
    • campos
      campos baxei esse arquivo mais, depois o que tenho que fazer ? nao conseguir resolver
      • Apr 4
      • tela azul TC HELICON VOICELIVE TOUCH2
        PedroRodrigues Obrigado pela sua resposta Campos, no link providenciado existem dois ficheios, um ficheiro MIDI e um ficheiro guia com o nome "How To Fix The VoiceLive Touch 2 Blue Screen On Power Up Issue.docx" por favor siga as instrucoes descritas. Obrigado
        • Apr 4
    • campos
      campos

      consigo algum atendimento onlline ou por whatzap que vc consiga me ajudar se poder meu contato e 31 993133152 ou se poder fazer pelo meu pc atraves do acesso remoto porque eu nao estou conseguindo fazer

      • Apr 4
    • campos
      campos

      consigo um contato atravez do zap 31993133152 se poder entrar em contato por favor

      • Apr 4
    • campos
      campos

      ou ate mesmo um acesso remoto pelo meu pc pra me ajudar porque nao consigo fazer esse procedimento

      • Apr 4
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