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269,296 members
148,984 posts
  • New
    Electronic77
    Newcomer - Level 1
    2021-12-02

    I am waiting for my License! VSS3 Native! The Bill is paid but I haven't receive Serial! PLEASE HELP NOW!

    This is the 3rd time writing to you! I need answer!

     

    Bill Number:

    1522711

    Sie haben an MUSIC Tribe Commercial NV Inc. gezahlt

    Danke, dass Sie PayPal nutzen.

    Details Ihres Einkaufs

    Ihr Transaktionscode:

    46104716N9590031T

    Kaufdatum:

    30. November 2021

    Zahlung an:

    MUSIC Tribe Commercial NV Inc.

    [email protected]

    read more...
    1 11
    • Electronic77
      Josicx Der Support ist echt ne reinste Vollkatastrophe. Warte seit 4 Tagen auf meine Lizenz. Wahrscheinlich sind deren Server irgendwie überlastet? Frechheit dann nichtmal ein Statement oder irgendwas zu schreiben. ??
      • December 2, 2021
    • Electronic77
      PedroRodrigues Hi Electronic77 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • December 2, 2021
  • New
    JSRec
    Newcomer - Level 1
    2021-12-02
     
    I bought the VSS3 NATIVE plugin 30/11 and have not received an activation code. I started a case Case Number CAS-506667-Z6Z8Q8 yesterday "pre-sales" it was all I could because I had no serial number but did not hear anything from it either. 
    Regards
    Jörgen
    read more...
    2 16
    • JSRec
      ChrisEdwards1 Hi JSRec, I am sorry to see you have not yet received your activation code. I will ensure your case is followed up on today.
      • December 1, 2021
  • New
    DavidMakesMusic
    Newcomer - Level 1
    2021-12-01

    Hello does anyone know how it is possible that my Plethora X5 doesn't show more than 20 board slots? Also it doesn't allow me to put more than 2 reverbs and one or 2 delays in an empty board .. I thought I could have any number of effects in a row, especially reverbs and delays... Can anyone help? Thanks!! 

    read more...
    0 25
    • DavidMakesMusic
      DavidMakesMusic One more thing... When I press on the switch of different delays and reverbs to trigger Mash effects nothing happens.. no difference in the sounds..
      • December 1, 2021
    • DavidMakesMusic
      TouringBubble I think there are only 20 default boards defined. To make a new board, go to edit mode and toggle the board switch up or down. Then you can make board 21 and so on.

      There is only so much memory available for effects, and high-memory effects like reverb and delay will use it up. If you have 4 reverbs or delays, you can't add a 5th due to memory usage. You can add another pedal that doesn't use as much processing.

      This may improve with improved code for the effects, but it's been a known topic since the pedal was released.
      • Dec 31
  • New
    aqui
    Newcomer - Level 1
    2021-12-01

    Hi guys! Has the entire customer service team died? I need urgent help with my TC 6000 since 9 days ago, a no one is answering my emails, nor the case CAS-505082-L4B3Z4 I wrote 6 days ago.

    I need my TC System back to finish an album, and master it.

    Please, where I need to send my request to receive my Tc System 6000 licenses back? Thanks!

     

    IT'S URGENT!!

    read more...
    0 58
    • aqui
      ChrisEdwards1 Hi aqui, upon checking your case I can see a response was sent out on 01/12/2021. Could you please just confirm this was recieved? Please check your spam/junk folder as on occasion we have seen responses route to these locations. If you cannot find the response please let me know and I will request it be resent.
      • December 1, 2021
    • aqui
      aqui

      Hi there, the only thing I can see is that my case has been defined as solved. But, no, there is no answer in my inbox, nor in my junk or spam folders. Please, could you resend me that code urgently. Actually, could you paste it here?

      • December 2, 2021
    • aqui
      aqui

      Apart from that... and I'm talking now as the computer engineer I am, What's is Message and Tickets area for? What's the meaning of these areas? Supposedly, you should be writing there the answer to our cases, so that us, the users, can get online the answer to our cases, instead of be waiting for an email getting our inbox that even can get the spam folder instead. It's crazy! Well, I accept that your system can send a message to my email letting me know that you have an answer waiting for me in your ticket's service... But the message/answer itself sent by email and the Message and Tickets area being completely empty? That's insane man, and please, give your engineer my congratulations! I'm kidding, of course! LOL

      • December 2, 2021
    • aqui
      aqui

      Please, resend me that email, and PLEASE, explain your programmer that the concept of this new musictribe platform is a complete fail. Please, re think this or you are going to lose lots of potential clients.

      • December 2, 2021
    • aqui
      aqui Just to show you, this is what I see in my Tickets area and message area. NOTHING!
      • December 2, 2021
  • New
    Chappellj
    Newcomer - Level 1
    2021-12-01

    Good morning,

    I just purchased a Plethora X5 and it is fantastic.  The sounds and effects are beyond anything I have had before.  I have watched a lot of the videos and I have no complaints, everything operates just like it should.  Firmware updates are easy and the TonePrint app is amazing.  It is a great edition to my TC Helicon Harmony V100.

    I was wondering if there would be plans to add external Midi sync, so that an external drum machine can sync with the Looper like the Ditto X4 and Flashback X4 can.  It would be an awesome feature as that is the only thing I am not currently able to do with this pedal.

    I appreciate all of the support for this and other TC projects, especially with all of the worldwide supply chain issues and the effects of Covid on the workplace.  Keep up the good work.  Joel

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    0 22
    • Chappellj
      TC-Mike Hi Joel, sorry for the late reply and thank you for the kind words . Midi Sync for al time-based Fx and for the Looper are high on the feature request list for the Plethora X5 but there is unfortunately no timeframe avalable.at this point.
      . Best regards and stay safe, Mike
      • December 10, 2021
  • New
    tucks
    Contributor - Level 1
    2021-12-01

    Hello,

    I'm really getting angry now. Why is my ticket markes as "Problem Solved" three out of four times, when in fact I still have not received any licenses.

    I have provided all information, iLok User Id (oxytu), Proof of Pruchased (attached to ticket) and still nobody cares about those tickets.

     

    What escalations options are there for me?

    BR

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    0 30
    • tucks
      SvyatoslavMelik2020 HI! I am here with a same problem! i Make a ticket - what can i do now??? no email...
      CAS-506594-M9S7F7
      CAS-506592-F1G7J4
      • December 1, 2021
      • Still not received my licenses
        ChrisEdwards1 Hi SvyatoslavMelik2020, I am sorry to hear you have not yet received a response on your tickets. I will ensure they are followed up on today.
        • December 1, 2021
      • Still not received my licenses
        SvyatoslavMelik2020 ok! Thnks - i m waiting!
        • December 2, 2021
      • Still not received my licenses
        SvyatoslavMelik2020 !!!!! its here!!! in my email box!!!
        • December 2, 2021
      • Still not received my licenses
        SvyatoslavMelik2020 thank you very much!!!
        • December 2, 2021
    • tucks
      ChrisEdwards1 Hi tucks, upon investigation, I can see a response was sent out on ticket CAS-505336-L3C3S2 on 30/11/2021. It is highly possible this response may have routed to your spam/junk folder if it is not seen in your main inbox. If it is not in these locations either could you please provide an alternative email address we may forward it to?
      With regards to your other cases, these were closed out after the response was sent on the above case to avoid any duplicate responses.
      • December 1, 2021
      • Still not received my licenses
        tucks Hi, how can I give you some more email addresses to try out without publishing them here?
        • December 1, 2021
      • Still not received my licenses
        tucks Actually, there is nothing in any Spam filter, and no emails from your domain were rejected by my mailserver. Don't you see Email bounces? Why is there no customer portal? Why do I get Emails from your ticket system, but never a license key? This is all unlogical and seems to me like a whitewash action.
        • December 1, 2021
  • New
    Cinetracks
    Newcomer - Level 1
    2021-12-01

    Hello,

    Same problem as when I bought the 6000 bundle, no license code received for my TC2290 Native purchase.

    I already made a ticket : CAS-506234-J4F5S6

    Peter

    0 17
    • Cinetracks
      PedroRodrigues Hi Cinetracks, I have replied on case number CAS-506234-J4F5S6 nevertheless if you log in on your ILOK ACCOUNT you will be able to activate your license
      • December 1, 2021
      • No license code for TC2290 Native
        Cinetracks Thanks Pedro, I can see the license in my iLok account now.
        • 1
        • ·
        • December 1, 2021
  • New
    Markdvc
    Contributor - Level 2
    2021-11-30

    I ordered the studio elite bundle yesterday. While I immediately received an email from paypal acknowledging payment approval. I did not get anything from TC. I opened a support ticket, which has been acknowledged: "

    Thank you for contacting us. Your inquiry  TC Studio Elite Collection purchase no acknowledgement is now assigned to Case Number CAS-505945-T1C1M5 .

    Our Team will endeavor to respond to you as soon as possible"

     

    But I have not heard anything since then. Should I continue to wait (if so how long) or ask Paypal to refund the order and forget the whole thing?

     

    thanks and regards Mark 

    read more...
    0 22
    • Markdvc
      KyleJohnson Hello, Kyle here with Music Tribe. If you have not received your activation please submit a case through the Support link at the top of the page. Cases are answered in the order in which they are received. If you have received a case number, your ticket is in our system and will be answered.
      • November 30, 2021
      • No order acknowledgement on ordering Studio Elite Bundle
        Markdvc Thanks for replying Kyle. If you have actually read my post you will see that I do have a case number. Not sure if it went to the right department - can you check up on this and get back to me? When may I expect this to be dealt with? Clearly quite a number of customers have paid but not received anything - what happened?
        • 2
        • ·
        • November 30, 2021
      • No order acknowledgement on ordering Studio Elite Bundle
        PatReel I dont know why we get no information...open a case with paypal if nothing will happen
        • December 1, 2021
  • New
    arnoldorodeo
    Newcomer - Level 1
    2021-11-30

    Hi, 

    still received nothing. No iLok code for my purchase of TC VSS4.

    0 15
    • arnoldorodeo
      KyleJohnson Hello, Kyle here with Music Tribe. If you have not received your activation please submit a case through the Support link at the top of the page. Cases are answered in the order in which they are received. If you have received a case number, your ticket is in our system and will be answered.
      • November 30, 2021
  • New
    thunderstudios
    Newcomer - Level 1
    2021-11-30

    Bought MD4 HD Native Plugin, but only got an Email from Paypal with the confirmation, that i payed th Money.
    When do I get a receipt from TC an when do i get the activation code / instructions?

    0 19
    • thunderstudios
      KyleJohnson Hello, Kyle here with Music Tribe. If you have not received your activation please submit a case through the Support link at the top of the page. Cases are answered in the order in which they are received. If you have received a case number, your ticket is in our system and will be answered.
      • November 30, 2021
    • thunderstudios
      thunderstudios

      Hi Kyle - Thank you. I have an Ticket since 30.11. - how long can it take to give your customers a n invoice and an activation code? Other companies do that within seconds! 2 Days for such a simple thing, which could be automated within your shopsystem is just rediculus. TC has by far the worst service I ever had.

      • December 2, 2021
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