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182,151 posts
  • New
    Newcomer - Level 2

    Hi. I'm doing a practice effects/drums/looper pedalboard and want a single pedal to cover chorus/flanger/tremolo/vibrato/etc modulation effects.

    I happen to have two TCE Quintessence pedals that have three (3) toneprint slots.

    Can I load other toneprints from other TCE pedals (chorus, flanger, tremolo, etc) into the toneprint slots on the Quintessence pedal (using the toneprint app/editor)?

    And if yes, then would this also work on other 3-toneprint-slot pedals (Flashback 2 Delay, HoF 2, Infinite Sample)?




    0 12
  • New
    Newcomer - Level 1

    Was looking how to update or check for updates for my BH550 Bass head and everythings allot different, Anyone guide or educate me on this?  Thank you


    Nashville TN

    0 11
    • RickyBRogers
      PedroRodrigues Hi RickyBRogers, thank you for your post, updating your TC amp’s firmware requires a computer running Microsoft Windows or OS X with a standard USB interface and a USB cable.

      Preparing the firmware update Download the newest firmware from the link below:

      If a firmware update is available, you will find the following updaters:

      -For Microsoft Windows (these are ZIP archives containing the firmware installer)
      -For OS X (these are disk image files containing the firmware installer).

      Connect your TC amp to your computer using a USB cable.
      Power up the amplifier while pressing and holding the UTIL button on the rear panel.
      After a few seconds, you should see the LED next to the UTIL button turn red

      Launch the firmware updater you have downloaded and follow the on-screen instructions to apply the firmware update.

      When the update is concluded, and you have power cycled you Bass Amp we can them proceed and load a TonePrint to one of the two slots available.
      By default, TonePrint slot 1 contains the TubeDrive TonePrint, and slot 2 contains the famous TC Classic Chorus TonePrint.
      Please follow the link below and download the TonePrint App version 4.5.5 to your computer.

      Once the TonePrint app version 4.5.5 is installed on your computer please connect your computer with your Bass Amp BH550 to allow loading the TonePrint on the Bass Amp.
      Please do not use any type of USB adaptors or USB HUBS, your computer must connect with the BH550 directly.
      I hope this helps

      Thank you
      • Jul 13
  • New
    Newcomer - Level 1

    I have a brand new (right out of the box) Falshback 2 Mini that randomly turns itself off. I'm a jazz guitar player. I use some light delay as an "always on" effect. Since I first plugged it in, I'll look down at my pedal board after a while (maybe 10-15 minutes) of playing and notice that it's off. I thought at first that perhaps it wasn't getting enough power, so I gave it its own 500ma tap on my Strymon power supply.

    As soon as I took it out of the box the other day, I plugged it into my computer and did a firmware update. Its running ver 4.5.08, which the TonePrint App says is the latest version. Any ideas?

    Thanks much.


    Skip B.

    0 6
    • SkipBurz64
      NicJonesMT Hi Skipburz64.
      Can you please click support at the top of the page and submit a tech support ticket.
      • Jul 11
    • SkipBurz64
      PedroRodrigues Hi SkipBurz64, I would suggest to first remove your pedal from your pedalboard and confirm that your Flashback 2 Mini operates when connected directly to a Standard Positive Centre Negative PSU that offers 9 V DC >100 mA.
      If your Flashback 2 Mini powers up correctly the issue may be on your Strymon power supply.
      If your Flashback 2 Mini keep powering off even when using the correct PSU, the issue may be on your pedal and in that case, I would recommend request assistance for your pedal by following the link below:

      I hope this helps

      Thank you
      • Jul 22
  • New
    Newcomer - Level 1

    I recently purchased a new TC ditto looper (original model) to replace my old one, which I used so much over the years that the switch wore out. I ordered the new one on Amazaon about a month ago and I'm having a problem. I do two 4-hour solo instrumental guitar gigs every week and use the looper on almost every song every night so it is an essential part of my rig to say the least. At least once during each gig, I go to delete a previous loop before starting a new song, and I do the double tap and hold it down for a few seconds, and rather than delete the loop it goes into a quickly flashing red light that won't stop. I unplug the power and instrument cables, sometimes over and over and sometimes it goes back to the flashing green light to tell me it has my previous loop stored again but as soon as I try to delete or even play back that loop it goes back to what I now call the "flashing red light of death" lol. Do I have a defective pedal or is there a fix?? I've used a lot of loopers, but I otherwise like the Ditto best and as previously mentioned I rely on it a LOT for my weekly solo gigs so I need a solution before I'm force to use something different, or have to order another replacement after less than two months. Thanks!

    0 38
    • jnapoli
      Dale_M We would suggest you open a Technical ticket from the above Support tab so we can assist.
      • Jul 11
  • New
    Newcomer - Level 1

    I was having trouble with the pedal It would not connect to PC and the user toneprint slots were erased. Only 2 slots working. I disassembled the pedal. The  bottom half had a connection piece in the top left. Some crud had accumulated. I scraped it of. Now pedal works perfectly.

    0 6
  • New
    Newcomer - Level 1



    I am just setting my toneprints for my Fashback x4 2. I was wondering if it was possible for a mash effect to immediately turn off as soon as my foot is taken off of the switch. (i.e. pressing and holding the mash function goes into loud feedback, and as soon as the foot is taken off the pedal, returns to the standard delay setting with no more feedback/oscillation from the mash setting). 


    So far my work around has been to have the effects dip to 0 at the 100% mash press, but would love to know if there was an easier way that wasn't relient on perfect foot pressure. 


    Hope this makes sense.



    0 4
    • Boyard
      PedroRodrigues Hi Boyard, thank you for your post, please consider that the MASH function on the FLASHBACK 2 X4 is a very innovative feature that allows continuous control of a desired parameter through pressure on one of the footswitches.

      The standard toggle function of the footswitches reacts to single, quick presses of the switch to engage a preset.

      If you press the switch slightly harder and hold it down, the MASH function will engage, causing the associated MASH LED to light up slightly.

      As you press down harder on the switch, the LED lights up brighter and the parameter that has been assigned to this function will change accordingly.

      Releasing the footswitch will exit the MASH function and the LED will turn off, but the pedal will still be engaged.

      This operation is the same for MASH parameters assigned to footswitches A, B and C.

      Please note that the pressure needed to reach the maximum MASH level is only 10 kg, around 20 pounds, which can be achieved just by squeezing with your fingers. You shouldn’t need to lean too much weight on the pedal.

      With some practice, this feature will become familiar and expressive much like a wah or volume pedal.

      Using the TonePrint app, you can assign your own parameters, up to 3, to this unique feature and save a custom preset that allows you to create sounds that very few delay units have been capable of before.
      I hope this helps. Thank you
      • Jul 13
  • New
    Newcomer - Level 1

    So i just got a Plethora, and i love it.  But have a question.  Many tc pedals have 4 knobs on them and i have no idea how to access these on the plethora.  For example the hyper gravity has the blend knob, but there is no way to adjust this on the plethora.  I dont really want to use tone prints to do this as its much easier just to turn a button.  Can these 4th knobs be accessed somehow or will the forth knob feature be added at some point.

    0 14
    • chrisbarham
      WilliamR Hello, At the moment you would have to access this from the tone print app which can be done via Bluetooth from your iOS or Android device.
      • Jul 7
  • New
    Newcomer - Level 1

    I am trying to import a wav file from GarageBand into my looper.

    I'm exporting the file to desktop.

    wav 24bit

    Then dragging into DittoIt appears to accept it

    then Ditto can't read the file 

    can anyone help




    error message reads backtrack to short

    0 24
    • Ally
      NicJonesMT Hi Ally
      I believe that I responded to your technical support ticket.
      Can you please check your Spam/Junk in your email incase it was routed to here?
      • Jul 5
    • Ally
      PedroRodrigues Hi Ally, thank you for your post, please ponder that the backing track should be the only thing in a folder when you transfer them to the pedal.
      Also note that the file you transfer into your Ditto+ should not be named b.wav or BT.wav
      Say you transfer a track called jam.wav into folder 01track and then remove the USB cable.
      The pedal will show “processing” while it converts your backing track into the native format of the Ditto+ (PCM mono 24bit @44.1kHz).
      Once converted, your backing track is ready for use. This is indicated by this icon in the lower left corner of the display
      If you connect USB again and look into folder 01track, you will notice that jam.wav has been replaced with BT.wav (your backing track converted into native format) and LOOP.wav (The workfile which will contain your dubs).
      Please confirm that your file has the following supported format:
      • PCM mono 16bit @ 44.1kHz
      • PCM stereo 16bit @ 44.1kHz
      • PCM mono 24bit @ 44.1kHz
      • PCM stereo 24Bit @ 44.1kHz
      • PCM mono 32bit @ 44.1kHz
      • PCM stereo 32bit @ 44.1kHz
      • Float mono 32bit @ 44.1kHz
      • Float stereo 32bit @ 44.1kHz

      I hope this helps

      Thank you
      • Jul 13
  • New
    Newcomer - Level 1


    I recently bought a Reverb 4000 v 1.03 and would like to update it to 1.11. Could you please put the software up on your tc electronic download page? Everything else is there, except version 1.11


    Best regards from sweden!

    0 8
    • znus
      NicJonesMT Hi Znus.
      Can you please click support at the top of the page and submit a technical support ticket
      • Jul 3
    • znus
      PedroRodrigues Hi znus, thank you for your post, please follow the link below to access the

      Please be aware that to be able to upgrade your unit you will need to do the following:
      • Rename the file to “dumpfile.bin”
      • Place the file in the folder: “My Documents”
      • Then press the “Dump Binary File To Card” key

      To load the Software to a Reverb 4000 from the PCMCIA card:
      • Power off the Reverb 4000
      • Power on while holding the I/O key pressed.
      • Select “LOAD PCMCIA” and press ENTER
      • Select “START” and press ENTER
      Grab Binary File From Card This function is used to grab a binary file from an inserted PCMCIA card. The file will be placed in your My Documents folder.
      Be aware that in case the file you are grabbing has the same name as a .bin file already placed in the “My Documents” folder the previous file will be deleted.
      • Jul 14
  • New
    Contributor - Level 1

    Hi there, I just purchased a Flashback 2 mini and I'm trying to create a toneprint where the tap tempo is set to eighth notes. How do I do this?

    Thanks in advance!

    0 16
    • efb18
      NicJonesMT Hi EFB18.
      Can you please click support at the top of the page and submit a technical support ticket.
      From there we will be able to look into this and advise you further.
      • Jul 3
    • efb18
      TC-Mike you set the "Sub-division up" parameter for to "8th" notes in the TonePrint app and then store the TP to pedal. Now your Tap tempo values (quarter notes) are quantized to 8th note delay times. Alternativly, you can also map the Sub-div up parameter to one of the potentiometers, so you can select which Sub divisions are active
      • Jul 4
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