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  • New
    lasi24k
    Newcomer - Level 1
    2022-06-28
    Flashback Delay - Mono sends dry signal only | Effects and Pedals

    Hi, I have a flashback delay pedal. I used to use the mono output into my amp, and all went good. I think I started to play with the TonePrint app, and installed some toneprints and now regardless of the type of delay, or regardless of the any knob setting, the mono output sends a dry signal (even if the pedal is engaged). I realized that connecting the "stereo output" actually sends a wet signal so I can still use the pedal, but I'm not sure if I'm getting the full signal. 

    How can I fix this? thanks

     

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    • lasi24k
      PedroRodrigues Hi lasi24k, thank you for your post, I would first suggest confirming how you have set up your DIP SWITCH on your pedal considering that it will allows you to activate or disactivate the Kill-dry function.
      It is also vital that you check how you have set up your pedal on the TONEPRINT App as there is TonePrints that do not comport stereo operation and some parameters are linked to L + R outputs.
      The audio inputs on the right side of this pedal are standard ¼” jacks (mono/TS).
      If your signal source is mono, connect it to the MONO in jack of the pedal.
      If your signal source is stereo, connect the cable carrying the left signal component to the MONO IN jack and the cable carrying the right signal component to the STEREO IN jack.
      When it comes to the Audio outputs in stereo the audio outputs on the left side of this pedal are standard ¼” jacks (mono/TS).
      If the next device in the signal chain has a mono input (e.g. your amp), connect the MONO OUT jack of TC Electronic effect pedal to the other device’s input.
      If the next device in the signal chain has stereo inputs (e.g. another stereo effect pedal), connect the MONO OUT jack of your TC Electronic effect pedal to the left input and the STEREO OUT jack to the right input of the other device.
      I hope this helps.
      Thank you
      • Jun 28
  • New
    afterburner1277
    Newcomer - Level 1
    2022-06-27
    Ditto X2 and Line 6 Helix | Effects and Pedals

    Hi all,

    I am very new to this and would like to know if anyone has used the Ditto X2 hooked up to a Helix. What is the best place to place it, and hookup details would be so much appreciated? 

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  • New
    edemmiller
    Newcomer - Level 1
    2022-06-27
    Polytune 3 | Tuners

    Hi guys!
    Recently (never before) I have the problem that the tuner stops my signal even if it's off.
    (sidenote: tuning works fine, no problem with it)
    All my gear (amp, guitar, cables, power supply) seem OK.
    When I remove the tuner from the signal chain everything works fine.
    What do you think? 

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    • edemmiller
      PedroRodrigues Hi edemmiller, thank you for your post, in this case I would suggest confirming that your Polytune 3 is connected directly to a PSU that offers a 9 V DC, positive centre negative,>100 mA.
      It is also vital that you confirm that you are using a 1x ¼ " TS, unbalanced, mono cable on the input
      It may also be advisable to attempt to update you pedal by following the guidance below.

      Download the newest firmware from the link below.

      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0CM0

      There are updaters for:

      -Microsoft Windows (these are ZIP archives containing the firmware installer)

      -OS X (these are disk image files containing the firmware installer).

      • Unplug all cables (including the power supply) from your TC pedal.
      • Connect the pedal to your computer using a USB cable.
      • Press and hold the footswitch on your TC pedal. If your TC pedal has more than one footswitch, press and hold the leftmost footswitch.
      • Insert the DC power supply plug.
      • The LED on your pedal should turn green. If your TC pedal has more than one LED, the left most LED should turn green. This indicates that the pedal is ready to receive the software update.
      • Release the footswitch. Applying the firmware update
      • Quit all MIDI-related applications (e.g., your DAW) on your computer and launch the firmware updater you have downloaded from the link above
      • In the firmware updater app, select your TC pedal from the drop-down list under the “STEP1” heading
      . • When the “Update” button under the “STEP2” heading turns green, click it.
      • The updated firmware will now be transferred to your TC pedal.
      Wait for the progress bar to reach 100%.
      When the update procedure is complete, the pedal will automatically restart.

      Thank you
      • Jun 26
    • edemmiller
      edemmiller Hi Pedro!
      Ok, I will have a try with the firmware update.
      But I'm sure that the power supply is fine.
      As I mentioned I have never had this problem before while I have been using this power supply
      (mooer macro power s8) with the polytune 3 for a couple of months.
      Also I'm using the same cables as I have used before (when there was no problem with the tuner).
      • Jun 27
      • Polytune 3
        PedroRodrigues Hi edemmiller, please ponder that in some cases when using a PSU that does not offers the exact features the pedal requires, 9 V DC, positive centre negative,>100 mA, the pedal may deteriorate over time, therefore what you are describing may happen. I hope this helps
        • Jun 27
  • New
    simi1947
    Newcomer - Level 1
    2022-06-25
    Ditto+ | Effects and Pedals

    Hi, my Ditto+ is approaching full... how can I back-up my loops to Mac and also update software, please?

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    • simi1947
      ChrisEdwards1 Hi simi1947, backing up your loops is a simple procedure. All you will need to do is connect the DITTO+ to your Mac with the included USB cable and then power it on, once done it will be seen as a external hard drive by your Mac similar to a USB Stick. Once this is done it is just a case of dragging and dropping the folders from the DITTO+ Drive to an alternative folder on your Mac.

      Once you have backed them up to your Mac you can eject and disconnect the DITTO+, you may also want to carry out a factory reset to ensure all files backed up are fully removed and you have full memory again. You can do this by pressing and holding in the 'left' + 'right' buttons along with the footswitch, connect the power whilst holding these three switches in and maintain for 13 seconds. After 13 seconds you will see the pedal factory reset and reboot.

      With regards to the firmware update, instructions on how to do this can be found within the firmware release notes, both the firmware release notes and update are can be found under the "Software" tab on the product page linked below:

      https://www.tcelectronic.com/product.html?modelCode=P0DLQ
      • Jun 25
    • simi1947
      simi1947 Thanks Chris - will do...
      • Jun 25
  • New
    grok
    Newcomer - Level 1
    2022-06-25
    TC Electronic BG250 115 Bass Combo | Bass Amplifiers

    I recently purchased a used BG250 and at the time it was working correctly. However, yesterday i tried to use it and the power comes on but there is no sound at all and the buttons (mute, etc) and tuner do not register or work. I tried to connect via USB to no avail - I thought it may need a firmware update. I downloaded the Update package but it does not find the amp. Please help, what should i do?

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  • New
    progrockbrit
    Contributor - Level 1
    2022-06-16
    G-System | Computer Apps

    Where can I get the Vyzor app/software for my my MacBook, so that I can use it to program my G-system?

    Thanks.

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  • New
    stufras32
    Newcomer - Level 1
    2022-06-16
    Plethora x3 midi clock sync | Effects and Pedals

    Is there any discussion about adding midi clock sync in a future update? I need this badly. I cannot get it to sync and only having tap tempo and not being able to dial in the bpm is a huge letdown now that I have purchased it. Thanks in advance. 

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    • stufras32
      NicJonesMT Hi Stufras32.
      MIDI Sync has been logged as a feature request, however at this time we cannot confirm if or when it will be implemented.
      • Jun 16
    • stufras32
      stufras32

      Fools. Your snobby, elitist or just plain lazy team has cost you another sale. It's on its way back as we speak. Try listening to your customers and take your views/ opinions out of it. Yes, it's marketed at guitar players but there's a whole other community of musicians that would buy so many of these that you couldn't keep them in stock if you would implement a few of the features that they have been asking for. I see people asking about midi clock sync and bpm input going back for YEARS now. The ports are there and the ability to update the firmware is there but you just cannot fathom anyone besides guitar players using this. Ok, have it back. Btw, many of us play multiple instruments and these features would be a godsend. And having half of your toneprint locked (including Alter Ego) is frustrating as all get out. You even make it seem like it's a privilege to be able to edit it in the description when you find one. Thanks for the non-answer, you seem really honored that I'm an owner of your product. Wake up.

      • Jun 16
  • New
    Rikstar23
    Newcomer - Level 1
    2022-06-12
    Flashback 2 - Wet only in Stereo | Effects and Pedals

    Hi, 

    I have been trying to use my Flashback 2 in Stereo for the first time, into two amps. It seems that the left channel is low in wet volume and on the right channel there is only the wet signal. 

    Recently I have been using an external Tap. Is this causing the problem? Do I have to disable the external footswitch on the app first? 


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      Oldest
    • Rikstar23
      PedroRodrigues Hi Rikstar23, thank you for your post, I would suggest to try one of the "dual delay 1-3 " templates, they have dedicated delay time control for Left and Right channel delay pre-mapped, or any Tape delay template to confirm stereo operation by settings different delay times via app interface for left and right channel
      _
      If this is not working, please confirm that the setting on the subdivision for current selected toggle position make a difference whether he cannot hear different delays on L+R channel?

      Please confirm using dual subdivisions on the positions that you are trying it with.

      Subdivision for all 3 toggle switch positions can be customized in app for each TonePrint, so it is possible to set all 3 to "single delay sub divisions" (4,8,16) " - Check if you have the latest 1.2 firmware installed! too.

      For a Deep Dive on the FLASHBACK 2 DELAY, please follow the link below
      https://www.youtube.com/watch?v=oTvgdHGA4V0

      I hope this helps
      • Jun 13
    • Rikstar23
      TC-Mike when using an external tap tempo switch via the stereo input the FX is mono. To keep both Stereo and Tap tempo functionality, you can set pedal to internal Tap tempo mode via the TonePrint app (product settings). this requires your flashback2 to be updated to latest 1.2 firmware (available on the TC electronic website) . Using internal tap tempo , disables the MASH functionality. though
      • Jun 14
  • New
    jas1
    Newcomer - Level 1
    2022-06-11
    Ditto Plus full manual? | Effects and Pedals

    I have just bought a Ditto+ and the tiny guide inside says "Visit tcelectronic.com to download the full manual". Where is this manual? I could only find a PDF version of the postage-stamp-sized guide. I am beginning to think there is no manual, which is absurd for a relatively complex device. Please prove me wrong!

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    • jas1
      WilliamR Hello, William from music tribe here. The quickstart guide on the TC electronic product page is the only manual we have at the moment. Please check out this video from our superpartners at sweetwater, it should tell you a lot about some of the deeper features of the ditto plus looper.
      • Jun 11
    • jas1
      PedroRodrigues Hi jas1, as my colleague mentioned, the quickstart guide on the TC electronic product page is the only manual we have at the moment, nevertheless when you connect your pedal to a computer there is a txt file on the unit that offers extra guidance and information on your DITTO +LOOPER, I would suggest check it out. Thank you
      • Jun 13
  • New
    hoddo
    Newcomer - Level 1
    2022-06-10
    TC electronics Hall of Fame 2 mono input | Effects and Pedals

    When usung the mono input and output through the FX loop, turning the pedal on seems to cut the guitar signal and reduce the overall volume. When off the guitar signal in not affected as expected. Any help with this would be great. Ive only just bought the pedal so could it be faulty? 

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    • hoddo
      NicJonesMT Hi Hoddo.
      Can you please click support at the top of the page and submit a tech support ticket.
      We would need to know your full setup, and how parameters on the HOF2 are set (Including the Bypass and Killdry Mode).
      • Jun 11
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