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289,992 members
172,576 posts
  • New
    CharlieL
    Newcomer - Level 1
    2022-07-05

    HI,
    I am planning to buy a TC-Helicon GO XLR MINI.
    I read it has a USB2 connection, but my new laptop will only have USB3 contacts.

    As an example my webcam doesn't work in USB3 ports (only USB2), therefore
    I wonder if there are any safe ways to get USB2 stuff to work on USB3?
    And mainly that GO XLR MINI will work on modern laptops?

    read more...
    0 2
    • CharlieL
      djtetei USB 3 should be backward compatible with older USB 2 and USB 1 protocols, so if you encounter issues, like with your webcam, these are due to port configuration or driver related. XLRMini specifications states support up to Windows 11, but no support for Linux or Mac.
      • Tue at 6:29 AM
  • New
    cbeattyjr
    Newcomer - Level 1
    2022-07-04

    I just got a used VL3X, hoping to replace my Headrush Looperboard.

    So far I like the vocal and guitar effects.

    But my other requirement is to play over pre-made drum loops or backing tracks.  In other words, I don't really live loop. 

    I follow the procedure to put the loops on a USB drive and the VL3X recognizes and I am able to import.  But it seems that each loop must be associated with an individual preset.  That's not really what I want to do.  I want to be able, on a whim, scroll the drum loops, choose one, and then play over it.  I know the Headrush and Roland products can do this.  Is it possible on the VL3X?

    Also, are the loops and backing tracks stored on the unit when I remove the USB drive?

    Thanks in advance.

    read more...
    0 0
  • New
    WaylonPierce
    Newcomer - Level 1
    2022-07-02

    Started out powering up and sometimes not.  So I purchased replacement adapter.  It no longer powers up ever.

    0 12
    • WaylonPierce
      ChrisEdwards1 Hi WaylonPierce, If you have not yet done so could you please open a technical support ticket via the Support tab at the top of the page.
      • Jul 1
  • New
    HenningBerthold
    Contributor - Level 1
    2022-06-29

    Hi. I have a question - I have a Voicelive Touch (not Touch 2) and a Switch 3 - there are some options which functions can be controlled with the switch - but - can I assign them differently? I would like to switch harmony, delay and another effect with it. many thanks for the help. LG

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    0 9
    • HenningBerthold
      WilliamR There are 8 preset configurations you can use that are assigned in the settings. They are preconfigured to the scenarios on the list
      • Jun 29
      • Voicelive Touch ans Switch 3
        WilliamR 1 Harmony/Favorite/Loop
        2 Loop/Stop/Undo+Redo
        3 Loop/Left button/Right button
        4.Talk/Banks/Favorite
        5 Harmony/Banks/Fav
        6 Harmony/10s/1s
        7 Talk/10s/1s
        8 Harmony/Stop/Loop
        • 1
        • ·
        • Jun 29
    • HenningBerthold
      HenningBerthold

      I thank you. I am aware of this function. that means you can't freely adjust right ?

      • Jun 30
  • New
    OlivierPirrotte
    Newcomer - Level 1
    2022-06-29

    Hi, I purchased the guitar pro and received it yesterday. Using it on my Android phone with Tonebridge gives me incredibel lag, impossible to play. I tried to connect it to my Mac for Tonbridge or Garageband. The Helicon device powers up but mac doesn't recognize it as an input device. Don't know what to do. changed cables, usb adapters, nothing helped. Thx for any advice

    read more...
    0 5
    • OlivierPirrotte
      PedroRodrigues Hi OlivierPirrotte, thank you for your post, please consider that Go Guitar on Android supports the following Apps stated below, I would also advise you to connected you Go Guitar directly to a device via USB 2.0 as stated on the manual below, for last I would suggest to test your unit following the guidance below. I hope this helps
      • Jun 29
    • OlivierPirrotte
      NicJonesMT Hi OlivierPirotte.
      Can you please click support at the top of the page and submit a technical support ticket.
      • Jun 29
  • New
    xtoxicxcarnage
    Newcomer - Level 1
    2022-06-29

    Mute to stream isn't working for me on my GOXLR. I've tried updating software and such. Nothing happens, now if I mute to all then i can't hear anyone and as well as the stream

    0 18
    • xtoxicxcarnage
      NicJonesMT Hi xtoxicxcarnage.
      Can you please click support at the top of the page and submit a technical support ticket.
      Please clearly show all of your settings in your Go XLR and a description of your setup.
      • Jun 29
    • xtoxicxcarnage
      PedroRodrigues Hi xtoxicxcarnage just to clarify, if you select "Mute All" for your Chat channel, pressing mute will mute the incoming chat, which would mute on stream, and will mute your outgoing mic to the chat, but not to your stream.
      On the other hand, this might get masked a bit and you wouldn't see if you had Mute All set, since the fader drop still mutes the channel, but it does show up when you load with a mute mode other than all.
      I hope this helps
      Thank you
      • Jun 29
  • New
    Frankd117
    Contributor - Level 1
    2022-06-22

    I have noticed that while using the vocal harmony function on my VL3 extreme that the harmony cuts in and out or varys in volume while I am singing. Is there a setting that will prevent this?

    0 10
    • Frankd117
      NicJonesMT Hi Frankd117
      Can you please click support at the top of the page and submit a technical support ticket.
      Please provide as much information on how you have parameters set, and your full setup as possible.
      • Jun 23
    • Frankd117
      H1r4m Prueba modificar los ajustes de voz
      • Jun 23
      • Voicelive 3 Extreme Harmony Cutting Out
        H1r4m Setup - Tone - y ahí modificas las opciones de voz
        • Jun 23
  • New
    Anker73
    Newcomer - Level 1
    2022-06-21

    I regretted giving up on the Play Acoustic after I returned it. I actually bought it a 2nd time. I learned how to navigate it & really tweak my sound. But I decided that it needs a few improvements before I am willing to accept it. It was returned for a 2nd & final time. Maybe I'll get PLAY ACOUSTIC 2 when I see things fixed.

    The choice of having "universal" guitar settings on/off is flawed. There needs to be a BASELINE UNIVERSAL SETTING for a guitar.

    You will need to commit to using 1 guitar because the EQ settings are far too specific. Once you get the guitar set, you will love your sound but forget about another guitar sounding the same when you switch instruments. Applying them universally is great but then you can't use the other amazing guitar effects.

    For preset 1 - I want slap on my guitar. Then on preset 2 I want chorus on guitar. Then Preset 3 I want some basic spring reverb. In order to create each preset for my guitar I need to enter the menu & tweak things manually over & over & over as I customize each preset's guitar section. I did this for my presets but had to take notes on paper for EQ & BodyRez advance settings.

    The effective thing would be to have the basic guitar sound remain UNIVERSAL once you find what you like. Then a user can make small changes from what they identify as a usable "universal" baseline sound.

    I wanted to use my Martin (with on-board Fishman aura preamp/ piezo) with this PLAY ACOUSTIC. To make it sound good I had to get down into the parametric EQ settings & BodyRez advance settings & really tweak things. It took a while becuase this onboard preamp is not very good. I had a small page of written notes to manually carry over to another preset.

    I did a gig with it but my guitar sounded the same for the entire show because I just accepted the universal setting with no other guitar effects. 

     **Looper function = 2 button looper function is perfect & a major plus for this unit. The entire unit just needs better guitar EQ carry over preset to preset.

    read more...
    0 9
    • Anker73
      PedroRodrigues Hi Anker73, thank you for your post, I will forward your feature requests to our Development Team. Thank you
      • Jun 21
    • Anker73
      kiskadar69 "You will need to commit to using 1 guitar because the EQ settings are far too specific. Once you get the guitar set, you will love your sound but forget about another guitar sounding the same when you switch instruments.":
      -----------------
      1. First solution:
      Step 1.1: Buy a TC-Helicon VoiceLive 3.
      Step 1.2: Set the SETUP / SYSTEM tab / All Guitar FX Global parameter so that the guitar effects are not global. See TC-Helicon VoiceLive 3 Reference Manual page 162.
      Step 1.3: Perform the steps described on pages 68, 69 and 70 of the TC-Helicon VoiceLive 3 Reference Manual ("How do Global Effects work?", "Keep your Global Preset safe", "Defining the Global Preset", "Using an effect from the Global Preset", "The link between the Global Preset and other Presets goes both ways", "Using the Global Preset to copy effect settings into a Preset"). I think you should define a Global Preset for each guitar and when you change guitars, select the corresponding Global Preset.
      -----------------
      2. Second solution:
      Use a cheaper TC-Helicon processor (e.g. VoiceLive Play, VoiceLive Play GTX, Play Acoustic, Play Electric) for vocals only, and separate effects pedals for guitars. If you also want to control vocal harmonies with your guitar and the TC-Helicon processor does not have a Guitar Thru (Inst Thru) output, you will need to split the dry guitar signal in two using an active splitter, send the second output of the splitter to the TC-Helicon's Guitar In (Inst In, Aux) input and set the TC-Helicon processor so that the guitar signal does not appear on the XLR output.
      • Jun 23
    • Anker73
      Anker73

      There may be on thing missed here that doesn't seem to be mentioned about the PLAY ACOUSTIC. Am I reading this correctly that there is a way "USING THE GLOBAL PRESET TO COPY EFFECT SETTINGS INTO A PRESET". If I keep the GLOBAL setting off, is there a way to copy my settings to other presets? Can I then edit the individual presets by adding the chorus to preset 2, delay to preset 3, all while maintaining the individual character of each preset?

      • Jun 23
      • PLAY ACOUSTIC - done & returned 2X
        kiskadar69 "If I keep the GLOBAL setting off, is there a way to copy my settings to other presets?": according to the documentation, only VoiceLive 3 can do this. What exactly Play Acoustic's latest firmware can do is not clear from Play Acoustic's outdated documentation.
        I never had and still don't have Play Acoustic or VoiceLive 3.
        • Jun 23
  • New
    Jaitin123
    Newcomer - Level 1
    2022-06-20

    My Tc helicon voicelive play is creating a constant noise when plugged in to PA system in the live set up.I have checked it with multiple PA systems.The problem also persists while I listen to the monitoring through plugging in the headphones.

    Any suggestions on how to fix it ?

    read more...
    0 12
    • Jaitin123
      PedroRodrigues Hi Jaitin123, the VOICELIVE PLAY offers 3 settings for the OUTPUT

      1 . STEREO – XLR outputs receive a stereo mix of all voices and other inputs .

      2 . MONO – A MONO full-mix signal is on the LEFT and a DRY vocal is on the RIGHT .
      Any Tone and Pitch Cor Amt settings from the Setup menu are included on the RIGHT DRY channel .

      3 . DUAL MONO - A MONO effected voice signal (all voices) is on the LEFT and AUX is on the RIGHT.
      This is great for sending music to one channel of a PA and Vocals to another, especially in a Karaoke situation.
      Vocal Cancel – Attempts to remove the vocals from a piece of music .


      There are two settings:

      1 . OFF – No processing is performed on the aux input .

      2 . ON – Processing occurs to attempt to remove lead vocals from a piece of music .

      This process can create “Karaoke” style music for you to sing along to, including key information for harmony generation.

      The processing capability can vary quite a bit from song to song, depend- ing on the way the song was originally mixed .

      Lead Mute – Mutes the Lead vocal and only outputs processed signals .


      There are two settings:

      1 . OFF – Lead vocals are routed to the main mix .

      2 . ON – Lead vocals are removed from the main mix .


      Digital Out Level – Controls the USB output level .

      Headphone Lim – Controls the level at which the headphone output limiter engages.
      Levels closer to 0db allow for louder headphone output levels.

      Please confirm that you have set up you unit accordingly and that the cables used are in good conditions.
      Thank you
      • Jun 20
  • New
    Massy66
    Newcomer - Level 1
    2022-06-19

    Hi, all in a while my voice live 2 is'nt working. All the connections are properly made: mic cable in the Xrl input, 1/4" cable in guitar in input, xrl cable in xrl  left (mono) output which is connected to a mixer xrl fader. Well, yesterday I switched on the voice live 2 and it didn't world. I couldn't head no sounds From the PA connected to the mixer while other instruments were working good ad usual. I checked twice EVERY cable by connecting each of them directly to the mixer: mic and guitar worked. So it' s not the cables and It's not the mixer and the PA system. I even tried to solve by resetting to factory default both set up and presets but nothing. Actually it seems there's something wrong  in the input 'cause not just there's no level in the led mic but even the guitar tuner doesn' reveal any sound from guitar. Hope I explained it Well. Any suggestion?

    read more...
    0 14
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