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  • New
    sabretoothfly
    Newcomer - Level 1
    2021-08-02

    Hi there,

    I recently purchased a Harmony GXT and it seems that the FX and Harmony volumes are stuck on max, the knobs used to dial in each don't appear to have any effect. It also seems like the note I sing is taken out of the mix when the harmonies are activated, so you only hear the harmonies and not the original note, but this may be a cause of the harmonies being stuck at max volume drowning out the original. Its hard to tell when I'm singing the note I'm trying to hear! Is this a common problem with an easy fix or should I look to return the pedal? 

    The pedal is secondhand but reportedly unused and looks to be in mint condition.

    Thanks! 

    read more...
    0 3
    • sabretoothfly
      Nigel67 Hi sabretoothfly. I would advise performing a factory reset on the unit and then upgrade it to the latest software version using Voicesupport. To restore the factory settings of the TC Helicon VoiceTone Harmony-G XT, you must power on while simultaneously holding the MANUAL and VOICE 2 buttons. The Factory Reset procedure is then complete. Then download Voicesupport and upgrade the unit. If this doesn't work, then you may have to return the unit.
      • Mon at 9:32 AM
      • TC Helicon Voicelive Harmony G XT
        sabretoothfly Thanks Nigel, I tried the factory reset with no luck. I have just noticed that the CD that is meant to come with the unit (which I believe is used for downloading software updates, via voicesupport?) is missing. Is there a way of downloading without that CD do you know?
        • Mon at 9:53 AM
      • TC Helicon Voicelive Harmony G XT
        kiskadar69 A firmware update is not the answer to your problem.
        To update the firmware, you need to download VoiceSupport 2:

        https://www.tc-helicon.com/Categories/Tchelicon/Vocal/Apps/VOICESUPPORT-2/p/P0CMP

        After a firmware update, it is always recommended to calibrate the Harmony-G XT potentiometers (as described).
        • Mon at 12:57 PM
    • sabretoothfly
      kiskadar69 Try recalibrating the Harmony-G XT knobs:
      1. Hold down Manual button and the right footswitch labeled "On" during power up. The FX button will be lit indicating the start of calibrating Guitar knob. Turn the Guitar knob all the way to its minimum position and press the FX button once. FX button should start to flash. Next, turn the Guitar knob all the way to its maximum position and press the FX button once. The FX button LED will now become solid indicating that Guitar knob has been calibrated correctly.
      2. The "Voice 1" button will be lit indicating the start of calibrating FX knob. Turn the FX knob all the way to its minimum position and press the "Voice 1" button once. "Voice 1" button should start to flash. Next, turn the FX knob all the way to its maximum position and press the "Voice 1" button once. The "Voice 1" button LED will now become solid indicating that FX knob has been calibrated correctly.
      3. The "Voice 2" button will be lit indicating the start of calibrating Harmony knob. Turn the Harmony knob all the way to its minimum position and press the "Voice 2" button once. "Voice 2" button should start to flash. Next, turn the Harmony knob all the way to its maximum position and press the "Voice 2" button once. The "Voice 2" button LED will now become solid indicating that Harmony knob has been calibrated correctly. The unit will now reboot into normal mode. Done.
      • Mon at 12:42 PM
      • TC Helicon Voicelive Harmony G XT
        sabretoothfly Amazing, I'll give this a go with my fingers crossed. Thanks very much!
        • Mon at 1:43 PM
      • TC Helicon Voicelive Harmony G XT
        sabretoothfly This solved the issue I was having. You're a star! Thanks again
        • Mon at 3:08 PM
      • TC Helicon Voicelive Harmony G XT
        kiskadar69 I'm glad I could help.
        • 6 hours ago
  • New
    Scootierabbit63
    Newcomer - Level 2
    2021-08-02

    Hello everyone,

    I have a question about the Voicelive3 Extreme sd storage. Is it possible to replace the sd card that came with the unit with one that has more storage space? I've had my Voicelive3 Extreme since it came out in 2016 and I mainly use it for harmonies and it's backing tracks feature. I'm to the point now that I've run out of space on the unit because I'm always adding new songs for my live performances. I don't do any looping at all on it. Just vocal harmony and backing tracks.

    Thanks!

     

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    0 6
    • Scootierabbit63
      PedroRodrigues Hi Scootierabbit63 please consider that unfortunately that will not be possible and the 16 GB size is fixed for this unit.
      Any other type of intervention will automatically disqualify this unit of any supported. Thank you
      • 5 hours ago
  • New
    giuliamutti1
    Newcomer - Level 1
    2021-08-02

    Usando il mio tc helicon mi sono accorta che improvvisamente fa emettere alla tastiera collegata via midi uni strano e fastidioso suono. Ho sostituito più volte il cavo midi ma il problema lo risolvo solo spegnendo e riaccendendo il dispositivo. 

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    0 3
    • giuliamutti1
      PedroRodrigues Ciao giuliamutti1 Grazie per il tuo contatto, considera che in questo caso suggerirei di collegare la tua unità a un computer con installato VOICESUPPORT 2 e provare ad aggiornare la tua unità.
      Tieni presente che Perform-VE risponde alle informazioni di Control Change (CC), Program Change (PC) e MIDI Tempo ma non MIDI Clock.
      Potrebbe essere utile eseguire il ripristino dell'unità alle impostazioni di fabbrica, tenendo premuti i pulsanti DOUBLE e HARDTUNE durante l'accensione.
      • 5 hours ago
  • New
    Jlennon1940
    Newcomer - Level 1
    2021-08-02

    What Tc Helicon Voicelive factory preset is close to TC Helicon Duplicator Vocal Effects Stompbox please?

    I get confused with all the strange pre set names. I am wanting to create John Lennon style of double tracking sound.

    thanks John

     

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    0 4
    • Jlennon1940
      PedroRodrigues Hi Jlennon1940 I would suggest to check the following Tc Helicon Voicelive factory preset:
      Hit doubling
      Double down
      Double up
      Lower double
      Pop duo
      I hope this helps
      Thank you
      • Mon at 1:34 AM
  • New
    josianmedina
    Newcomer - Level 1
    2021-07-29

    Hello guys, I have a GO XLR MINI that intermittently disconnects. I have changed the cord twice, I have attempted different computers and the issue remains. It appears to be a hardware issue internally since the port is steady and firm when plugged into. 

     

    I have set up a service request but it says completed with no further data. I am not sure if they are dismissing my ticket or what is going on since its impossible to speak to someone via phone support. My product was registered and is under warranty but IO am not sure how to proceed here. 

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    0 15
    • josianmedina
      WilliamR Hello, William from musictribe here. Can you let me know your case number so that I can look into this for you?
      • Jul 29
  • New
    jeaves726
    Newcomer - Level 1
    2021-07-27

    I just bought a Perform V about a week ago.  After hooking it up, there is a ground hum (about 80 hertz) coming out of it that I can't get rid of.   Here are a few notes about the setup:

     

    Shure ULXD24/KSM9 > Perform V > Mixer (input>onboard compressor>onboard EQ).

     

    1.  The input is all the way down and distorts if I turn up the gain at all.  I've trimmed down the gain coming out of the wireless receiver and it is working ok as far as input/distortion.

    2.  I've swapped out the mic cables and checked wiring to make sure it isn't a problem with the cables.  Same result with all cables.

    3.  It seems to be slightly less prevalent after a reset of the unit.  As soon any presets are loaded, it gets worse.  This is the case even without the preset being selected or HIT being on.  

    4.  In order to get the mic up to an acceptable level on our sound system, we have to turn up the gain/fader which in turn amplifies the hum.  

    5.  The firmware is updated to the most current version.  

     

    Can anyone help?  Could this be a line/mic level signal problem?  It's a pretty neat little unit and I want to use it, but the hum makes it useless.

    read more...
    0 12
    • jeaves726
      PedroRodrigues Hi jeaves726 thank you for your contact, I would suggest to confirm that you have the 48V (Phantom Power) activated and also confirming the type Mic control is set up on this unit . On another point it may be useful to test a wired microphone with this unit to confirm that the input is operating correctly and the wireless signal is not causing any issues on any signal stage specially on the Roomsense onboard microphone. For last as a general check please confirm that all your cables are in good conditions and that you are using the supplied PSU.
      • Jul 28
    • jeaves726
      jeaves726 It's amazing how little info is out there on this unit. I was able to figure it out though. If you are an end user, I would be careful about the trouble shooting given here. Phantom power was absolutely wrong for the setup I detailed in the original comment. Most of the rest didn't apply.

      Ultimately, I was able to figure it out. The unit is not equipped to accept a line level signal (as I suspected). I switched the ULXD receiver to mic level and started adjusting the gain on the unit. There is no option to pad or switch the Perform V so if you don't have a mic level signal, you are out of options.
      • Jul 30
  • New
    cmichaelg
    Newcomer - Level 1
    2021-07-27

    I've had this Harmony Singer 2 for about 3 years on my pedal board. Has worked perfectly until last night when I thought I blew a voice coil in the PA speaker. Found out it was coming from the H.S.2 Very load disgusting distorted vocal while singing through it. Any ideas?

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    0 8
    • cmichaelg
      WilliamR Hello, William from musictribe here. Please click on the support link above and create a support ticket. One of our technical support agents will get in contact with you to help troubleshoot this with you.
      • Jul 27
  • New
    pstoneman
    Newcomer - Level 1
    2021-07-27

    I bought a used  VoiceSolo300xt because all my other TCHelicon products have been great. Problem is the mic stand mounting insert is missing.  Could I buy one of those or is there something else I could use?  Thank you

    0 8
    • pstoneman
      WilliamR Hello, William from musictribe here. Please click on the support link above and create a service ticket, someone will contact you asap.
      • Jul 27
  • New
    PatGuitar
    Newcomer - Level 1
    2021-07-27

    I have lost the PSU for my Harmony G-XT and I am trying to find out what voltage it takes. Unfortunately the pedal itself only shows the required polarity, but not the voltage, and the manual gives no relevant information. I am guessing 12V DC, but I want to make sure before I buy a new PSU. Can anyone enlighten me? Thanks.

    read more...
    0 3
    • PatGuitar
      Dale_M Please contact our Spares department via the support tab above ans select spare parts, they can advise you.
      • Jul 27
  • New
    eefi
    Newcomer - Level 1
    2021-07-27

    I'm interested in learning more technical details of how the Ditto Mic Looper automatic gain functionality works.

    We're exploring this product for looping an acoustic grand piano. Because of the piano's wide dynamic range, I'm afraid of the automatic mic gain in the looper changing its settings between playing soft and loud parts of the music.

    Relatedly, what is the expected audio level on the output of the looper? Should we be expecting mic-level or live-level output?

    read more...
    1 14
    • eefi
      PedroRodrigues Hi eefi please consider that the Automatic Gain tool present on the Ditto Looper is exclusively active on the signal inputting the looper and it will be triggered by any clipping detected on the signal decreasing the gain to ensure that the signal on the loop has the correct gain value. This signal will output typically between −60 dBu and −40 dBu as a standard Mic Level
      • Jul 28
    • eefi
      Dale_M

      The autogain functionality is only applied to signal going into be looped. The dry mic signal is passed through to the output with no automatic gain applied. The autogain will use a high gain path until it sees that the input will be clipping, and then it will change to a low gain path. This is to ensure that the recorded loop has a good healthy amplitude for playback with no clipping. The output of the pedal is mic level. The loop volume knob attenuates only, it will not apply any more gain.

      • Jul 28
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