Hi there,

I recently purchased a Harmony GXT and it seems that the FX and Harmony volumes are stuck on max, the knobs used to dial in each don't appear to have any effect. It also seems like the note I sing is taken out of the mix when the harmonies are activated, so you only hear the harmonies and not the original note, but this may be a cause of the harmonies being stuck at max volume drowning out the original. Its hard to tell when I'm singing the note I'm trying to hear! Is this a common problem with an easy fix or should I look to return the pedal? 

The pedal is secondhand but reportedly unused and looks to be in mint condition.

Thanks! 

Hello everyone,

I have a question about the Voicelive3 Extreme sd storage. Is it possible to replace the sd card that came with the unit with one that has more storage space? I've had my Voicelive3 Extreme since it came out in 2016 and I mainly use it for harmonies and it's backing tracks feature. I'm to the point now that I've run out of space on the unit because I'm always adding new songs for my live performances. I don't do any looping at all on it. Just vocal harmony and backing tracks.

Thanks!

Usando il mio tc helicon mi sono accorta che improvvisamente fa emettere alla tastiera collegata via midi uni strano e fastidioso suono. Ho sostituito più volte il cavo midi ma il problema lo risolvo solo spegnendo e riaccendendo il dispositivo. 

What Tc Helicon Voicelive factory preset is close to TC Helicon Duplicator Vocal Effects Stompbox please?

I get confused with all the strange pre set names. I am wanting to create John Lennon style of double tracking sound.

thanks John

Hello guys, I have a GO XLR MINI that intermittently disconnects. I have changed the cord twice, I have attempted different computers and the issue remains. It appears to be a hardware issue internally since the port is steady and firm when plugged into. 

I have set up a service request but it says completed with no further data. I am not sure if they are dismissing my ticket or what is going on since its impossible to speak to someone via phone support. My product was registered and is under warranty but IO am not sure how to proceed here. 

I just bought a Perform V about a week ago.  After hooking it up, there is a ground hum (about 80 hertz) coming out of it that I can't get rid of.   Here are a few notes about the setup:

Shure ULXD24/KSM9 > Perform V > Mixer (input>onboard compressor>onboard EQ).

1.  The input is all the way down and distorts if I turn up the gain at all.  I've trimmed down the gain coming out of the wireless receiver and it is working ok as far as input/distortion.

2.  I've swapped out the mic cables and checked wiring to make sure it isn't a problem with the cables.  Same result with all cables.

3.  It seems to be slightly less prevalent after a reset of the unit.  As soon any presets are loaded, it gets worse.  This is the case even without the preset being selected or HIT being on.  

4.  In order to get the mic up to an acceptable level on our sound system, we have to turn up the gain/fader which in turn amplifies the hum.  

5.  The firmware is updated to the most current version.  

Can anyone help?  Could this be a line/mic level signal problem?  It's a pretty neat little unit and I want to use it, but the hum makes it useless.

I've had this Harmony Singer 2 for about 3 years on my pedal board. Has worked perfectly until last night when I thought I blew a voice coil in the PA speaker. Found out it was coming from the H.S.2 Very load disgusting distorted vocal while singing through it. Any ideas?

I have lost the PSU for my Harmony G-XT and I am trying to find out what voltage it takes. Unfortunately the pedal itself only shows the required polarity, but not the voltage, and the manual gives no relevant information. I am guessing 12V DC, but I want to make sure before I buy a new PSU. Can anyone enlighten me? Thanks.

I'm interested in learning more technical details of how the Ditto Mic Looper automatic gain functionality works.

We're exploring this product for looping an acoustic grand piano. Because of the piano's wide dynamic range, I'm afraid of the automatic mic gain in the looper changing its settings between playing soft and loud parts of the music.

Relatedly, what is the expected audio level on the output of the looper? Should we be expecting mic-level or live-level output?