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  • New
    RolandFantom
    Contributor - Level 2
    2022-11-30
    Voicelive Play firmware | Vocal Effects

    Hi. What's the latest firmware and how can I update if necessary?

     

    Is the switch 6 compatible with the Voicelive Play?

     

    Thanks 

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    • RolandFantom
      kiskadar69 I do not know the latest firmware version of VoiceLive Play (blue). You can upgrade with VoiceSupport 2:
      https://www.tc-helicon.com/product.html?modelCode=P0CMP

      1. VoiceLive Play (=blue): not compatible with Switch-6.
      2. VoiceLive Play GTX (=white): not compatible with Switch-6.
      3. Play Acoustic (=black): compatible with Switch-6 (if you cannot select Switch-6 in the menu, a firmware update is required).
      4. Play Electric (=grey): compatible with Switch-6 (if you cannot select Switch-6 in the menu, a firmware update is required).
      • Nov 30
  • New
    Samack123
    Newcomer - Level 1
    2022-11-28
    TC Helicon Voicelive Touch 2 Blue Screen | Merchandise

    I found a similar thread on your website, but when I went to the link of the solution it said the information was no longer available.  I have a voicelive touch 2 and have the blue screen of death.  When I connect it to VoiceSupport 2, it says it's already connected to another device.  I'm somewhat computer savy, but not enough to know how to execute files from internet onto the VoiceSupport 2 software.  Can you provide a step by step solution for this blue screen of death?

    read more...
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  • New
    lacope45
    Newcomer - Level 1
    2022-11-28
    audio via usb cutting in and out from goxlr mini | Digital Mixers

    need help trouble shooting this and permlity fixing it my system specs i9 9900kf 32gb 3600mhz ram 6700xt asrock 370z pro4 motherboard 750w psu wins 11 oprating system

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  • New
    Ehoard
    Newcomer - Level 1
    2022-11-26
    Harmony GXT | Vocal Effects

    I turn it on and the guitar works but no vocal sound. Tried to see if a firmware update would work but I can download the update but i wont open to install.... frustrating. 

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    • Ehoard
      ChrisEdwards1 Hi Ehoard, firmware updates for the Harmony-G XT are done via the Voicesupport 2 application. Is this the software you are using and are you using it on a MAC?

      If so and you are recieving a message regarding the app being from an unidentified developer please run through the below instructions:

      1. Open System Preferences.
      2. Go to the Security & Privacy tab.
      3. Click on the lock and enter your password so you can make changes.
      4. Change the setting for ‘Allow apps downloaded from’ to ‘App Store and identified developers’ from just App Store.
      • Nov 27
  • New
    DennisMilsom
    Contributor - Level 2
    2022-11-26
    TC Helicon Mic Mechanic 2 - discontinued, or??? | Vocal Effects

    I cannot find one of these anywhere - and I have a need for a battery operated vocal pedal.

    Does anyone know if they have been discontinued or a victim of parts supply?

    Thanks

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    • DennisMilsom
      ChrisEdwards1 Hi DennisMilsom, the Mic Mechanic 2 has not been discontinued and is still available from any of our Super Partners. Please contact your local Super Partner directly for further advise on when they are next expecting stock.

      The link below will redirect you to a list of our global Super Partners, please use the drop down menu to select your region:

      https://www.tc-helicon.com/buy.html
      • Nov 27
  • New
    Gingertom
    Newcomer - Level 1
    2022-11-25
    GoXLR | ADAT Audio Interfaces

    So I’m thinking about buying a goXLR just wondering if the presets have character voices n stuff

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      Oldest
    • Gingertom
      ChrisEdwards1 Hi Gingertom, the default presets within the GO XLR App are as follows:

      Big Echo
      Big Verb
      Comms Radio
      HardTune Music
      Kid Robot
      PitchDN Echo
      Tank

      There are currently no specific presets created by TC Helicon for Voice characters, however, other users may be able to help you achieve this or share their presets with you.
      I would recommend checking out our Discord server if you wish to look into this further:

      https://discord.gg/tchelicongaming
      • Nov 27
  • New
    Rocky42
    Newcomer - Level 1
    2022-11-24
    Voicelive Play PC software on Linux | Vocal Effects

    Hi guys! Could anyone tell me if the PC software for the TC-Helicon Voicelive Play would also run on Linux?

    I'm about to update my laptop's OS and would like to try Linux, but I'm afraid that the software may not run or work properly; does anyone know? 

    Thanks in advance for your help.

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  • New
    thedrewster1
    Newcomer - Level 1
    2022-11-23
    VoiceTone C1 not receiving signal | Vocal Effects

    Hi

    I have a C1, but it doesn't appear to be working. Got the mic going to Mic and the out to a PA. Whilst my voice is going through, the led in the top right isn't coming on to indicate a received signal. None of the dials are having an effect on my voice, and there is a lot of noise in the signal. Have updated to the latest firmware and have tried various XLRs. What am I missing?

     

    Thanks

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      Oldest
    • thedrewster1
      ChrisEdwards1 Hi thedrewster, if you are powering the C1 with a third-party power supply could you please just check the specifications match correctly? The required power supply for the C1 should be 12V DC 400mA with a centre negative polarity.
      Even if one of these do not match it could cause the C1 to operate/function incorrectly.

      You not you have also tried a different XLR Cable but if you have not yet done so could you please try a different microphone or test this directly with the PA to ensure the mic is not faulty?

      If upon doing the above the issue remains could you please go to the "Support" tab at the top of the page and submit a Customer Support ticket for further assistance.
      • Nov 23
  • New
    Doorslams
    Newcomer - Level 2
    2022-11-21
    Voice play ground button makes loud pop! Like real loud. | Vocal Effects

    What could it be?  

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    • Doorslams
      NicJonesMT Hi Doorslams.
      Can you please click support at the top of the page submit a technical support ticket.
      • Nov 25
  • New
    georgetownjim1951
    Newcomer - Level 1
    2022-11-19
    Go Guitar Pro not unlocking amps in Garage Rack | Computer Apps

    For some reason when I plug in my Go Guitar Pro into my IPhone XR and open Guitar Rack software, all of the amps show a lock symbol across them. Apparently the software is not recognizing that the Go Guitar Pro is plugged in. How can I fix this?

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