• New
    davedarilek53
    Newcomer - Level 1
    2021-09-17

    I'm checking to see if anyone can help me. I feel like Turbosound does not support their products at sll. I have a Milan m18b sub blowing fuses. But Turbosound doesn't share schematics and doesn't have any authorized repair centers in Dallas TX. THAT S UN IMAGINABLE!!  I am forced to wait in line for any answer from music tribe. Who knows how long that will take!!!! Does anyone know how I can get it repaired. We have lots of gigs snd no sub. At this point. If I could get this fixed I was going to purchase a second sub. But I've run into a revolving door. No one knows. Even the dealers I've been buying from for years. I would be very Grateful if you could shed some light on my problem.  Dave D

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    0 34
    • davedarilek53
      WilliamR Hello Dave, WIlliam from musictribe here. Could you let me know what your case number is so that I can look into this for you?
      • September 17, 2021
    • davedarilek53
      davedarilek53

      It’s been 6 days since I last contacted you. Is there someone at music tribe that can help. I’m in a bind. We have gigs coming up snd our Turbosound Milan m18 b Sub is in need of repair.
      You are not responding to my messages.
      Can you recommend someone to contact. I’m getting no support from you. HELP!!!

      • September 22, 2021
  • New
    MarcelNYC
    Contributor - Level 2
    2021-08-22

    This might be a stupid iQ series question but I can’t seem to find the answer. Regarding the feedback eliminator feature, do I just enable it before the gig by setting it to Auto and just leaving it on Auto or is it supppsed to be enabled during sound check only to “capture” all the problem frequencies then turned off?

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    1 27
    • MarcelNYC
      GaryHiggins Pretty sure sound check only...though I've never used it with mine ever...manual is not full of details. :-)
      • August 23, 2021
    • MarcelNYC
      DavidKnighton Hello MarcelNYC,
      If you turn the Feedback Eliminator off after soundcheck, then it is no longer functioning as it's intended purpose. The idea is to leave it running so that if a problem frequency arises mid-show, then it gets squashed. It will end up resetting some filters the longer it's in battle, so keep this in mind as you "turn up" during your show. Remember, it's just one tool in your bag of tricks. Don't rely on it too heavily. Best practice is to use a front end GEQ right off your mixer before the signal hits the iQ.
      • August 23, 2021
    • MarcelNYC
      MarcelNYC Thanks for all the replies. Since I posted this question I've been able to leverage the Feedback Eliminator for our past two gigs in Auto mode (resetting it before the start of each gig). The first gig we only enabled it on the tops (iQ15s) and got some minor feedback on the subs (iQ15Bs) that had to be dealt with manually and for the second gig we used it for both the tops and the subs (iQ15s and iQ15Bs). They did a fantastic job and the frequency cuts were narrow and subtle enough as to not affect the sound quality. We didn't even hear any indication of feedback all night because the DSPs process faster than what can be perceived. I checked the settings between the sets to confirm the system was actively adjusting the notch filters and confirmed it was. We're extremely pleased with this technology and highly recommend it. Quite honestly, I think it did a better job than a FOH sound engineer due to how fast it was able to react and eliminate the feedback. This frees up time for the sound engineers to focus on other things. A win-win in my opinion.
      • September 27, 2021
  • New
    Woody123
    Newcomer - Level 1
    2021-08-16

    Hello,

    Just wondering if I can link 2x iQ12s & 2x iQ15B all together with PowerCon cables so I gave just one mains plug? The manual says the following: The maximum number of linked systems depends on the AC supply voltage as well as the maximum current draw of the individual systems in the power chain. When linking a power chain, make sure that the integrated connectors as well as the supplied AC mains cable are never overloaded. If you are uncertain how to calculate the total current draw, please contact your dealer.

    Thanks in advance 

    Richard

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    0 40
    • Woody123
      GaryHiggins I would say yes, but it could depend on where it’s being done. The electrical systems of different venues could be a factor. I would think most could handle it ok, my 2 cents
      • August 16, 2021
  • New
    Jeremydanieljohnston
    Newcomer - Level 1
    2021-08-13

    Is there a way to purchase spare parts for Turbosound Speakers? I've looked everywhere online. My IQ15B Sub stopped working last night- It has super low volume and sounds very distorted. I believe the onboard amplifier has failed. Any way to order a new amp so I can repair it?

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    0 45
    • Jeremydanieljohnston
      Nigel67 Hi Jeremydanieljohnston. Please contact our spares team and they will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. Have you confirmed that your speakers are not under warranty still? If you are the first owner then you may have a 10 year warranty if purchased on or after 1st September 2014. If so, please fill out a Technical Support ticket instead of a Spares ticket and include your proof of purchase and your warranty will be checked for you.
      • August 13, 2021
  • New
    JonathanRobinson
    Newcomer - Level 1
    2021-08-13

    I've had an ip2000 v2 for a while and just picked up another one second hand but I didn't realize it was the first version. I'm having trouble connecting the two via Bluetooth. Does anyone know if v1 and v2 should be compatible and maybe it's just user error on my part? 

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    0 42
    • JonathanRobinson
      Nigel67 Hi JonathanRobinson. Unfortunately it is not possible to bluetooth them together. While the form factor is identical between these two models, the voicing and available features are slightly different. For example, the iP2000V2 has built-in reverb and independent EQ for every channel, where the iP2000 does not. In order to maintain balance and fidelity between systems, the unlike models will not allow pairing with each other.
      • August 13, 2021
  • New
    Mackdamusic
    Newcomer - Level 1
    2021-08-13

    I purchased the speaker about 1 yr ago. About 2 months ago I notices when plugged in to the XLR the sound would slightly fade out for for about half a second about every 10-15 min. It never did that with bluetooth.  Note im not a proffessional so i may use it for a few hours on the weekend, never turning the volume higher than 60%. As of about 2 weeks ago ,at about 10% as soon as the first bass hit the sound goes in and out even with bluetooth. The speak is not blown it seems like a connection issue withthe sub and the tower. Note: I have the latest firmware  V1.2.2 

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    0 25
    • Mackdamusic
      NicJonesMT Hi Mackdamusic.
      Could you please click support at the top of the page, and submit a technical support ticket.
      One of the team will then be able to advise you.
      • August 14, 2021
  • New
    GregoryKeith
    Newcomer - Level 1
    2021-08-12

    When and where will I be able to purchase turbo sound speakers

    0 41
  • New
    ZeleniyDrug
    Newcomer - Level 1
    2021-08-11
    Acquired 2 Turbosound iQ15 speakers for sound events. At the very first event, people complained that high frequencies are very hard to hear, and there is practically no low frequencies. How can this problem be corrected?
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    0 41
    • ZeleniyDrug
      NicJonesMT Hi ZeleniyDrug.
      Your best option would be to submit a tech support ticket and a member of the team will assist you.
      Can you please confirm all other devices that are connected and how they are configured (For example crossovers, Mixers, Outboard effects ETC). We need to ideally know your full setup.

      It may also be worth doing a smaller simplified setup (so running your Mixer/Audio source direct to the speaker). Can you confirm if you still get the issue when using a simplified setup?
      • August 11, 2021
      • Turbosound iQ15
        ZeleniyDrug Mixers yamaha mg12xuk and laptop and nothing else. High frequencies had to be removed -15.
        • August 11, 2021
  • New
    Tele68
    Newcomer - Level 1
    2021-08-11

    Everytime we hook up and power up our subs I go into the presets and load the preset I saved that has the crossover   Menu set as user, 100.25 hz. The subs don't seem very loud but if I go into crossover menu and reselect the user setting and push the encoder to select it the subs get noticably louder. Any answers as to why?

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    0 29
    • Tele68
      Tele68 I also noticed the menus on the dsp on the subs is different than the user manual with the manual showing menus for the subs that are not in the dsp on the subs?
      • August 10, 2021
      • Turbosound tbv118L-AN subwoofer question
        DavidKnighton Hello Tele68,
        Firstly, the manual is likely outdated and new firmware has changed the layout of the user interface. The preset you saved likely has some sort of setting that boosts input gain or output volume or something in that regard. I would take two subs side by side and the the preset in just one of them and then go through every menu side by side and compare each and every setting until you find the culprit.
        • August 11, 2021
    • Tele68
      Tele68

      By the way what is the program or RMS wattage of this sub? All literature says 3000 watts but that is peak not RMS.

      • August 11, 2021
  • New
    GregorySwagger
    Newcomer - Level 1
    2021-08-11

    i need to replace a tower array on a Ip1000.   i have emailed and got no answer. please help

    0 40
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