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    DanielKing
    Newcomer - Level 1
    2020-11-17
    Hey guys I have a TC Helicon voice live rack | Mic Stand Mounts

    TC haLICON voice live rack with no audio output how can I get it replaced or get output part to replace it?

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    • 2 Replies
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    • DanielKing
      RexBeckett Hi Daniel, I suggest that you open a Care ticket for this. At the top of this page, click Support and then select Service. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • November 17, 2020
    • DanielKing
      PedroRodrigues Hi, Daniel,please confirm that the Output mix control is turned up. Note that 0dB means “full” not “off”. Check that the Digital In parameter in the I/O tab of the Setup menu is set to either USB Stereo or S/PDIF Stereo.
      I would also advise you to to perform a global reset:
      1. Power up the unit.
      2. When the first text is displayed in the LCD window, hold the 4 buttons listed below and continue to hold until the reset prompt is displayed:
      • µMod
      • Delay
      • Reverb
      • Tone
      This procedure can take up to 2 minutes.
      • November 25, 2020