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  • New
    Baeed900
    Newcomer - Level 1
    2020-11-04
    Lab Gruppen PLM-10000Q Amp | Power Amplifiers

    Hi,

    We are experiencing an issue with Amp which is stopped working. The Amp is in standby mode and not going out to standby mode. Please advise how to fix it. 

    Looking forward to see your kind response,

     

    Kind Regards,

    Baeed 

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    • Baeed900
      leah Hello,
      I'm Leah from Music Tribe. Please submit a Care Ticket to contact us about your amp directly.
      While logged in, sellect the Support link at the top then scroll to the bottom of the page to start a Care Ticket.
      Thanks!
      • November 4, 2020
      • Lab Gruppen PLM-10000Q Amp
        Baeed900 Ticket no, 0018300003153. Please advise how to proceed because we are your dealer in Pakistan and unable to understand getting parts from you and its procedure.
        • November 9, 2020
      • Lab Gruppen PLM-10000Q Amp
        Baeed900 Please expedite and we need to update our client.
        • November 9, 2020
      • Lab Gruppen PLM-10000Q Amp
        leah Hello Baeed Khan,

        It looks like Pedro has already sent an email in response to your inquiry. Please check your inbox for his response. If you have follow up questions, please reply directly to his email. If you do not see his response, please check your junk/spam folder.

        Thanks!
        • 1
        • ·
        • November 11, 2020
  • Gdlpro
    Newcomer - Level 1
    2020-08-17
    Lab Gruppen Made in ? | Power Amplifiers

    Hello,

    I'm a federal contractor that requires equipment from a TAA country.  So the items cannot be made in China and certain other countries.   Where is the E 8:2 made? or country of origin

    TAA - Trade Agreement Act 

     

    Thanks

    GK

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    • Gdlpro
      DavidKnighton Hi Gdlpro,
      If you look at the image of the rear panel on the far right side, you'll see the unit is manufactured in Thailand.
      https://www.labgruppen.com/labgruppen/product?modelCode=P0CPL
      • August 17, 2020
    • Gdlpro
      Gdlpro Thank you, ok since Thailand is not a TAA country this equipment cannot be used in Federal installations
      • August 17, 2020
    • Gdlpro
      AlexLane Hi there,

      Correct that E series is made in Thailand, however there are other Lab.gruppen models which are made in Sweden that might suit your requirements. I believe Sweden is on the TAA compliant list :)

      D Series (2U version not slimline)
      PLM+ series
      FP+ Series
      C Series

      Hope that helps!
      • August 21, 2020
  • gtcore
    Newcomer - Level 1
    2020-07-11
    Lab.level4 to use with lab gruppen C20:8X | Power Amplifiers
    Greetings! Is IT possible to use Lab.level4 volume Control with C20:8X Amplifiers? Thanks for the reply! Miha
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  • Dyslexia
    Newcomer - Level 1
    2020-07-03
    cannot find user manual for LAB 2000c | Power Amplifiers
    i have no ide where to find the usermanual for model lab 2000c. i have found all other old models like my lab 1200c quatro but the 2000c seems to be inposible to find eny sort of information
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    • Dyslexia
      Dyslexia Reference photos
      • July 3, 2020
    • Dyslexia
      ChrisEdwards1 Hi, i hope you are doing well. I have included a copy of the user manual for you in the following link https://we.tl/t-om796zvhHr I hope this helps.
      • July 5, 2020
      • cannot find user manual for LAB 2000c
        Dyslexia thanks, it realy did!
        • 1
        • ·
        • July 6, 2020
  • DUKE52
    Contributor - Level 1
    2020-04-30
    Lab Gruppen FP 6000Q | Power Amplifiers

    Hi,I am in need of 2- Lab Gruppen  FP-6000q fan filter covers  

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    • DUKE52
      AlexLane

      Hi @DUKE52 


       


      Can you please contact our parts team using the "support" button at the top of the page, they should be able to help with this. Thanks!
      • April 30, 2020
  • siai205
    Contributor - Level 1
    2020-04-14
    IPD 2400 Firmware Update | Power Amplifiers

    Hello, we have a problem with an IPD2400 and the firmware update. With one of our IPD 2400, the update collapsed in the middle of the erase. now the IPD no longer starts. What can you do? Thanks! Harald

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    • siai205
      ChrisEdwards1

      Dear Harald,


      Hope you are well.


      Are you able to confirm if the device is still receiving power fine, however, is just stuck in Standby? Or will the device not power to Standby?


      Thanks in advance.


      Christopher Edwards


      Customer Solution Lifestyle Specialist
      • April 14, 2020
  • 1AVdude
    Contributor - Level 1
    2020-03-25
    Shut down of Lab Gruppen Amplifier with Contact Closure | Power Amplifiers

    Do any of the Lab Gruppen amplifiers support shut down of the amplifier upon receiving a contact closure?

    Application is to prevent conflict with life safety systems, directly at the amplifier.

    Please also advise if there is a different way to seek this information more effectively.

    Kind Regards

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    • 1AVdude
      AlexLane

      Hi and good morning,


      Yes, the following Lab.gruppen amplifiers have this feature.


      Lucia
      E series
      C series / FP series (only with Nomad link NLB 60E)
      • April 6, 2020
  • Gasper
    Contributor - Level 1
    2020-02-02
    PDX3000 | Power Amplifiers

    Hi,

     

    I am new here. I would like to ask some technical question about new Lab Gruppen PDX3000 amp. It seems to be a perfect solution for my JBL4645Cs. First of all I would like to know what is the DAMPING FACTOR (aprox. up to 300Hz)?. For the input on XLRs I would like to connect it directly from the integrated amplifier from speaker terminal (high level to low level); I made some measurements and normally high level does not exceed 0,5V - how much volts can take XLR input on PDX3000?

     

    Thank you very much in advance.

     

    Kind regards,

     

    Gasper Jancigaj

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    • Gasper
      AlexLane

      Hi Gasper,


       


      The following is a white paper published by Lab.gruppen detailing why we do not use Damping Factor in our specifications.


       


      Damping factor


      The damping factor is determined by the quotient of the speaker impedance and the output impedanceof the amplifier. To state the damping factor figure of an amplifier is meaningless, as the speakerimpedance’s varies with the frequency and the various types and brands of loudspeakers existing.The figures of the true damping factor are only valid for a specific amplifier/ loudspeakercombination. This fact gives one of the reasons why Lab.gruppen don’t publishes the damping factorfigures.The only figures that are relevant for amplifiers are the output Impedance figures. Most amplifiers onthe market only show low output impedance (or high damping factor) at low frequencies and high(er)at high frequencies. This is due to the improper design of the output network and/or frequencydependent feedback. Lab.gruppen design has the feature to have nearly constant impedance over theaudio frequency band with a value of 0.05 to 0.07 ohms (50-70 mohms) . This causes less coloration.Another feature of the power supply in the fP 2200 - fP 6400 (thanks to the stabilised power supply),is that the output impedance doesn't rise during clip situations. In most conventional amplifiers theimpedance rise 10 or l00 times during clip. That causes uncontrolled movements of the speaker-cone.The conclusion must be that the Lab.gruppen switch mode power supplies sound better or have betterdefinition, especially in the bass region, compared to conventional designs.


       


      Damping factor influences on active and passive frequency divided loudspeakers


      Another reason not to publish the damping factor is that it’s not relevant to the audio quality of the power amplifier. For example; a professional loudspeaker driver has a DC-resistance between 2 and 5ohms, which is connected in series with the driver in the equivalent circuit diagram of the driver. Inthis case, the damping factor has more to do with the speaker itself than the amplifier, as the speakerdriver is connected directly to the power amplifier just as in an actively divided system (see example below).In a passively divided speaker system the filter network circuit are placed between the power amplifierand the speaker driver. In this case, however, the filter impedance determines the damping factor ofthe speaker driver. The output impedance of the power amplifier can influence the characteristics ofthe filter response, but it’s not sure that a lower impedance (higher damping factor of the poweramplifier) will give a better response. A classical example is the tube amplifier, which has relativelyhigh output impedance and which gives a very good sonic result in most cases.


       


       


       


       


      I am not entirely sure I understand your question,  "For the input on XLRs I would like to connect it directly from the integrated amplifier from speaker terminal". Could you explain what you wish to do in a bit more detail please?


       


      The PDX inputs are Line Level, if you are using an appropriate audio source then it will be a line level output also. What are you planning on using to drive the input on the amplifier?


       
      • April 6, 2020
  • sowatt
    Contributor - Level 1
    2020-01-31
    where to get spare parts for PLM Series | Power Amplifiers

    is there any other way to get spare parts of the PLM series 
    bequase every time we if send it to repair and they have this Absurd high repair costs
     we can also do it ourselfs   its not that hard   its more hard to find the problem  
    but with 7 plm's in total  we rather want to do it ourselfs 

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    • sowatt
      AlexLane

      Hi Sowatt,


      You can contact our CARE team and ask but I would warn you that performing these repairs yourself will void your warranty. Also, our service centers have specialised repair and testing equipment which is quite essential to perform a quality and most importantly, safe, repair.


      Not trying to downplay your skills as a repair engineer, just a bit of insight into what goes into the process of service.


      Honestly I would very strongly reccomend you send your amps for repair in a certified service center, if you are getting repeat failures then its worth doing some analysis as to the cause also. It may be that you can avoid having to send it in to start with.


       


      I am more than happy to advise and assist further...


       
      • April 6, 2020
  • BlackBarnBar
    Contributor - Level 1
    2020-01-30
    Lab 2000 | Power Amplifiers

    Warenty lab 2000? I want send my lab 2000 in for repair. How and wher do I send it? 

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    • BlackBarnBar
      RexBeckett

      @BlackBarnBar 


      Hello Rickard, welcome to the community.


       


      I suggest that you raise a Care ticket (Service Request) explaining your problem. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed the required fields in your profile. The Care ticket is currently the only way to request technical support, service and spare parts from any of the Music Tribe companies.
      • January 29, 2020
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