• KarmenKung
    Newcomer - Level 1
    2020-10-01

    My pair of Tannoy SGM10 is more then 30 yrs old, like to recap the crossover with new capacitors, looking for the crossover wiring schematic to purchase proper capacitors. I can only find the schematic for SGM 12 - SGM 15. Where can I find schematic for SGM 10.

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    • KarmenKung
      Nigel67 Hi Karmen. I am sorry, but unfortunately we are not permitted to send out schematics for any products.
      • October 1, 2020
      • Recap crossover of Tannoy SGM 10
        KarmenKung Understand that, its just easier for me to order without taking the crossover out and check for the cap value. however is it allowed to show me the parts list of capacitors for the SGM 10 so that I can go order the caps? Or do you be able to supply new capacitors? Just like to find an easy way to recap my speakers. they are too old and need to be replaced.
        • October 2, 2020
      • Recap crossover of Tannoy SGM 10
        Nigel67 I have checked with a colleague and we do not have the BOM for this crossover. He has suggested this website. They may be able to help you. https://www.hilberink.nl/speaker.htm
        • October 5, 2020
  • Westfield48
    Newcomer - Level 1
    2020-10-01
    I have a Tannoy TS2.8 Subwoofer connected to a home theatre system via a Marantz NR1506 AV Receiver. 
     
    The subwoofer is part of a set of Tannoy speakers HTS101 XP and all work perfectly except the subwoofer.
    It has worked in the past but there’s no audio now. The standby LED is red when switched off and flashes red when the unit is turned-on ..it doesn’t turn green.
     
    Please let me know if there's a speaker fault or a fault with the set-up

    Thanks

     

    T

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    0 206
    • Westfield48
      john0121 Hi Thomas, unfortunately this sounds like a fault with the amp board in the 2.8 and it will need to be serviced. Please fill out the the Service Request from via the Support button (top of the page) and a member of the team will arrange this with you.
      • October 1, 2020
    • Westfield48
      Westfield48 Hi John, many thanks for your prompt response ...I'll complete the service request : )
      • October 1, 2020
    • Westfield48
      Nigel67 Hi Thomas. This sounds like the subwoofer is going into protect mode. There is a hardware fault on the amp module. Please go to the support tab at the top of the page and submit a service request ticket and a colleague will get back to you shortly. I spoke to one of the repair guys and he said that if the unit is no longer under warranty, then you could take the amp module out of the subwoofer (with power disconnected) and send just this to us thus avoiding any possible damage to the cabinet and speaker during transit. If it is still under warranty, then we would require the whole unit back as removing anything would void the warranty.
      • October 1, 2020
    • Westfield48
      Westfield48 OK, thanks Nigel ..! I've completed the service request and I'll wait for their response
      • October 1, 2020
  • Blancmange
    Newcomer - Level 1
    2020-09-29

    How do I go about purchasing a tweeter for a Tannoy Precision 8D? I live in Toronto Canada

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    • Blancmange
      KyleJohnson Hello, Kyle here with Music Tribe. Please contact us directly by clicking the Support link at the top of this page.
      • September 29, 2020
  • riches
    Newcomer - Level 1
    2020-09-28

    Hi, Just retrieved my old and muched loved R3's from storage and a moues had climed in one on them and gnawed the wires and 2 speakers. I need the tweeter and middle driver. All I can see on the units is N39Y and U39X. Can anyone help me replace these parts. And if I'm replacing them on 1 speaker should I do the came on the one that works too?

    Many thanks,

    Peter

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    0 84
    • riches
      john0121 Try the spare parts request form via the support button at the top of the page. The team will be able to let you know the pricing and availability.
      • September 28, 2020
    • riches
      riches Thx John
      • September 28, 2020
  • fossil73
    Newcomer - Level 1
    2020-09-26

    This speaker cabinet is very similar to sharkk.

    https://youtu.be/8Skxve7OzQo

    Isn't it?

    0 189
    • fossil73
      PedroRodrigues Hi SUNGHYUN PARK Thank you for your contact, visually they seem similar, bu I can make any commecnts as I do not know the sharkk cabinet.Thank you
      • September 27, 2020
  • Kiddi
    Newcomer - Level 1
    2020-09-21

    Is there a way to change a fuse or is there none? I can't find it. 

    0 80
    • Kiddi
      KyleJohnson Hello Kristinn, Kyle here with Music Tribe. No, there is no accessible fuse on the GOLD 5. Unfortunately if your speaker is not powering on, it will require service. If you are still within your retailers exchange period, I recommend you contact them for an exchange. If you are outside of your retailers exchange period and require warranty support, please submit a Support ticket by clicking on Support at the top of this page.
      • September 21, 2020
  • Maciek
    Newcomer - Level 1
    2020-09-21

    HI

    Please provide a description of how to get inside the speaker enclosure without making any damage. I especially mean the removal of the decorative rings on the speakers and the speakers themselves. The goal is to remove, diagnose and repair the defective speaker.

     

    [email protected]

    Best regards

    Maciek 

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  • Avsmooth
    Newcomer - Level 1
    2020-09-11

    I am in need of (2) 601 grills.. please help

    0 124
    • Avsmooth
      Avsmooth Cvs 601 PI
      • September 11, 2020
    • Avsmooth
      Avsmooth White please. Thanks in advance
      • September 11, 2020
    • Avsmooth
      john0121 Hi AVsmooth, if you click the support button at the top of the screen you can fill out the spare parts request form. A member of the team will then be in touch regarding price and availability.
      • September 13, 2020
      • 601 grills?
        Avsmooth Thank you John, I did exactly that. Appreciate the quick reply.
        • 1
        • ·
        • September 14, 2020
      • 601 grills?
        Avsmooth Please any help pushing this along would be greatly appreciated. Cas-138039-p2p9q3
        • September 29, 2020
    • Avsmooth
      Avsmooth Please help follow up with case number CAS-138039-P2P9Q3
      • September 18, 2020
    • Avsmooth
      Avsmooth Hello. Still waiting for a reply for case number CAS- 138039-P2P9Q3
      • September 29, 2020
  • KrisPWales
    Newcomer - Level 1
    2020-09-10

    My Tannoy 2.8 sub has suddenly stopped outputting any sound. The light at the back now flashes red whereas it used to be a solid green. What does this indicate? I raised a care ticket but this has gone ignored. Attrocious customer service from what used to be a reputable brand.

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    0 94
    • KrisPWales
      Nigel67 Hi, I am sorry that the care ticket that you have sent in has not been answered. This is highly unusual as by the end of our days the queues are clear. You should have been sent an automated e-mail (check your spam folder as well) that contained a case number. Please can you send me that case number and I will investigate further. Again, many apologies for this.
      • September 10, 2020
      • Tannoy 2.8 Subwoofer - No Sound
        KrisPWales Hi Nigel. Unfortunately this is still no closer to getting solved. I sent over proof of purchase and other details last week to no response. Could you please take another look?
        • 1
        • ·
        • September 22, 2020
      • Tannoy 2.8 Subwoofer - No Sound
        Nigel67 Hi Kris, my colleague replied to you on the 15/9 after you replied to him the day previous to say that there was an e-mail issue and the previous replies were not received. Can you check your spam just in case the e-mail went in there. The case number is CAS-134651-S3J7X3. Can you confirm your e-mail address please or do you have another e-mail address that I can try. Many thanks
        • September 25, 2020
  • nvisionsource
    Newcomer - Level 1
    2020-08-18

    Case Number CAS-128738-N0Z5M9

    Is there any way possible that I can order 2 replacement horns for the Tannoy VX12 Speakers?

                       
    0 79
    • nvisionsource
      KyleJohnson Hello, My name is Kyle with Music Tribe support in the US. I located your case in our system. I will let our parts team know to follow up with you asap.
      • August 18, 2020
    • nvisionsource
      nvisionsource Thank you Kyle!
      • August 18, 2020
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