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234,330 members
109,996 posts
  • sgordoxyz123
    Newcomer - Level 1
    2020-10-25

    I have the Turnberry GR speakers with a Primalina EVO 400 preamp and two EVO 400 power amps plus two REL S/5 SHO subs. I don't have a good place to compare the Kensington to my current speakers. I am very pleased to the Turnberry sound but I would like to evolve up the Tannoy ladder of performance. What is the main upgrade for the Kensington vs the Turnberry?

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    • sgordoxyz123
      ChrisEdwards1 Hi Skip, I hope you are well. The main noticeable difference between these models can be found within their power handling and frequency response, the following link will provide downloads for both of the manuals for each model. The specifications for both models can be found on page 46 https://we.tl/t-T0ZXtLWW2d. It is also highly recommended that you consult with your local dealer about a possible demo, a list of our international resellers can be found by the following link -https://www.tannoy.com/buy.html.
      • October 26, 2020
  • percy777
    Newcomer - Level 1
    2020-10-23

    two years ago i bought a turbosound ip2000 speaker. then recently i heard that i could link turbosound speakers with each other. so i bought anoher turbosound ip2000 speaker. i had no idea there were two versions. the first one i boght was ip2000 version 1 then the 2nd one was version 2. my problem is i was trying to link the both of them but it wouldnt work. is it because these two have different versions? if so, how do i upgrde my ip2000 vrsion 1? your response would be a big help, stay safe and thank you!

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    • percy777
      ChrisEdwards1 Hi Miquel, I hope you are well. Unfortunately, it is not possible to link a V1 unit to a V2 unit via Bluetooth. This can still be achieved via an analog connection, however, due to hardware changes, the V1 is not compatible with the V2. There is no official way to upgrade your V1 unit and please note any modifications carried out would void your warranty (If applicable)
      • October 26, 2020
  • londonsuedehead
    Newcomer - Level 1
    2020-10-18

    Hi!

    I have run into issues with my Tannoy TFX subwoofer. Problem is I can't get any sound out of it. Plugged in it shows the red power light when it is set to "OFF", when I switch to "AUTO" it's still red but only until the subwoofer receives a signal and then it switches off. When I choose "ON" it's switched off. I assume the light should be green when working correctly?

    Any ideas what the issue is?

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    0 46
    • londonsuedehead
      ChrisEdwards1 Hi Tomas, it sounds like your unit may be going into protection mode. If you have not yet done so I would recommend submitting a service request ticket, this can be done by going to support at the type of the page and scrolling down to service. Please fill out the form and one of my colleagues will be in touch to assist further.
      • October 18, 2020
    • londonsuedehead
      londonsuedehead Cheers Chris. I have sent them a message.
      • October 18, 2020
  • ricksihra
    Newcomer - Level 1
    2020-10-18

    Happy sunday.. I have the Tannoy system 12'S, they are amazing studio monitors. I unfortunaetly blew one of the tweeters.. I have been searching high and low for replacement with no luck ! Can anyone please help ? apparently these are the same fit as the 15". I am in canada. 

     

    Thank you,

     

    Rick

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    0 64
    • ricksihra
      RexBeckett Hi Rick, the best way forward is to open a Care ticket: At the top of this page, click Support -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 18, 2020
  • DanLibeert
    Newcomer - Level 1
    2020-10-07

    I have 3 IQ connected in cascade via XLR and fed bij Behringer SD8 and X32. Since some time i have the middle speaker stopping to produce sound and by consequense, the last speaker stops also.

    This happens 'intermittant' and it is not possible to reproduce the fault.

    Looking at the display everything looks ok, sometimes it helps to pull and reset the XLR-plugs.

    Since IQ12 has two amps i have allready switched to the other amp but the problem stays.

    The only thing that helps is rebooting the speaker via the power switch after wich it comes to live again.

    I have the same configuration just working fine on the left side off the church (stereo)

    This is very anoying since one can never predict the fault happening.

    Anyone having the same trouble?

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    • DanLibeert
      GaryHiggins If you can determine for sure it's that particularlar speaker? Switch its position in the chain and try it as well as switch out the xlr cable(s)-maybe easier to do that first. Are these IQ speakers using the latest firmware? If the problem persists with that particular speaker I would suggest sending it off for repair. Have you tried connecting them using just the ultranet?
      • October 7, 2020
      • Turbosound IQ12 stops producing sound all of a sudden
        DanLibeert Hallo Gary, thank you for the quick responce. First i will update the firmware and change de position of the speaker, making it last in the row. This way i can rule out cable issues.
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        • ·
        • October 7, 2020
  • clive1101
    Newcomer - Level 1
    2020-10-02

    I have a tannoy definition subwoofer and the amplifier has gone for the third time, any recommendations for a replacement and are the speakers in phase ie both push at the same time or push pull so that one cone moves out of the cabinet while the other moves in on the same note.

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    • clive1101
      ChrisEdwards1 Hi Clive, I hope you are well. I can see you have also submitted a case for this inquiry, I will be in touch with you shortly via the case to provide some additional information on this.
      • October 4, 2020
  • Maciek
    Newcomer - Level 1
    2020-09-21

    HI

    Please provide a description of how to get inside the speaker enclosure without making any damage. I especially mean the removal of the decorative rings on the speakers and the speakers themselves. The goal is to remove, diagnose and repair the defective speaker.

     

    [email protected]

    Best regards

    Maciek 

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  • MHPParis
    Newcomer - Level 1
    2020-07-22

    Hi,

    We are selling and repairing speakers and loudspeakers for 40 years in Paris.

    I have a customer that would want to order a woofer for his tannoy reveal 802.

     

    Would it be possible to provide such parts?

     

    Thank you in advance.

     

    Kind regards,

     

    MHP Paris

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    0 40
    • MHPParis
      ChrisEdwards1 I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare parts. Make sure that you enter all required (*) data before clicking Submit.
      • July 22, 2020
  • audioemotion
    Newcomer - Level 1
    2020-07-08
    Tannoy Legacy Arden Loudspeakers delivered recently have just been opened and found to have what appear to be water marks on the cabinet surfaces - I have photographs that show this. The serial number on both speakers is: Z190200029DEN. Advice please on how to proceed. Many thanks. Marion Lamont at Audio Emotion, Leven - 01333 425999
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    0 99
    • audioemotion
      WilliamR At the top of this page, click Support -> Care -> Create a Care Ticket Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • July 8, 2020
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