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242,823 members
119,214 posts
  • New
    josianmedina
    Newcomer - Level 1
    2021-07-29

    Hello guys, I have a GO XLR MINI that intermittently disconnects. I have changed the cord twice, I have attempted different computers and the issue remains. It appears to be a hardware issue internally since the port is steady and firm when plugged into. 

     

    I have set up a service request but it says completed with no further data. I am not sure if they are dismissing my ticket or what is going on since its impossible to speak to someone via phone support. My product was registered and is under warranty but IO am not sure how to proceed here. 

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    0 15
    • josianmedina
      WilliamR Hello, William from musictribe here. Can you let me know your case number so that I can look into this for you?
      • Jul 29
  • New
    LordVarus
    Newcomer - Level 1
    2021-07-12

    Is it possible to use the GOXLR and the Mini on one PC? I'll tried but i only can use one with the Software.

    0 12
    • LordVarus
      Dale_M No sorry , the app will only work with 1 at a time.
      • Jul 13
    • LordVarus
      LordVarus That should be writen in the manual or the Web Page.
      • Jul 13
  • New
    Googester
    Newcomer - Level 1
    2021-06-27

    Good afternoon.

    Just FYI, I am new to all this so I am a beginner.  I have a Shure mic, laptop, GoXLR, Sony camera and external speakers.  Even after watching the videos I am still trying to understand how some of the devices fit into the ecosystem.  End goal is to record videos for Youtube.

    I was wandering if anyone knows the best way to connect the external speakers to the GoXLR so that I can control the volume of the external speakers from the GoXLR.  At the moment the speaker volume is controled from my laptop volume buttons.  

    Also, what is the best way to fit the Sony camera into all this?  

    Any help will be greatly appreciated.

    Thank you in advance!

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    0 31
    • Googester
      WilliamR Hello, You can do what I do. I create two profiles. One profile with just headphones that I use solely for streaming and chatting. That way, you won't have any issues with feedback or echos. And the other profile for speaker playback for just surfing the internet and listening to music without using the mic. You want to turn the mic off if your speakers are on because the problem is, your microphone will pick up whatever is coming out of the speakers.
      • Jun 27
    • Googester
      Googester

      Thank you very much for the suggestions! A huge help!

      • Jun 27
    • Googester
      Googester

      One other question if you don't mind. I know the GOXLR only works on Windows. But will it work with ECAMM Live? Because it only operates on Mac. So I wasn't sure if they could work together.

      • Jun 28
    • Googester
      gauravdhaka Thanks for the clarification.
      • Jun 28
  • New
    xqLOgu
    Newcomer - Level 1
    2021-06-08

    Hello,

    I have a Problem with the GoXLR and Apps like Microsoft Teams and PowerPoint...

     

    Product: GoXLR Mini App/Firmware/Dice: 1.3.3.130

    Summary of Issue: Sharing Screen in Microsoft Teams or Recording Screen - Audio laggy and cuts out

    How long have you had this issue: Since the purchase of the GoXLR

    Steps you have taken to fix your issue: Reinstall GoXLR, Microsoft Teams, other Programs and also reinstallation of the whole Windows.

    Full explanation of your issue: When I join a Teams meeting and have to share my screen I cant hear any of the guys within the meeting. Their voice is just laggy and always cut out. I just noticed, that when I´m going to Record a PowerPoint Presentation, the Audio effects got the same issue, I also played the sounds via Windows App, also the same problem.

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    0 37
    • xqLOgu
      NicJonesMT hi XqLOgu.
      Could you please click support at the top of the page and submit a Technical support ticket.
      I need you to provide screen shots of your Windows Advanced Sound menu and how you have the app configured. From there I can try to advise you further.
      • Jun 8
  • New
    AndrewBroughton
    Contributor - Level 1
    2021-06-08

    Is there a MacOS app for this device?

    0 34
    • AndrewBroughton
      ChrisEdwards1 Hi AndrewBroughton

      Unfortunately not, Mac OS has some limitations with how GoXLR works, rather than supporting mac OS with only half the features, we have decided that we won’t support mac OS on GoXLR and GoXLR Mini. Any products that can be fully utilized in Mac we are committed to supporting the best we can.
      • Jun 7
    • AndrewBroughton
      AndrewBroughton

      Thank you for your reply. Can you suggest a product like this with MacOS/iOS support?

      • Jun 8
  • New
    walkerteragawa
    Newcomer - Level 1
    2021-06-01

    I just bought a goxlr mini along with a rode podmic. I got everything hooked up and no matter what I do to the eq in the software for the goxlr my audio comes back sounding like I am talking through a tin can. I have done everything from shutting off all other mic inputs as well as creating noise supression in my studio and nothing has worked. Any help would be amzing!

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    0 45
    • walkerteragawa
      WilliamR Hello Walter, William from musictribe here. I have picked up your case from the queue so I will be corresponding with you from there.
      • Jun 1
  • New
    TimeyLives
    Newcomer - Level 1
    2021-05-23

    I Tried using an audio transmitter like a dongle & it didn't work well compared to the steel series 7 that I had before.  I wasn't comfortable in those headphones though & am now looking for new ones to replace the 9's I did get because despoite them being comfy I have them connected through my  jambox which is connecfted to the goxlr.  its got a slight delay that interferes when i'm singing .  Other than the 7's what are the known wireless  headphones that work well & have a 3.5 mm dongle to attach to the goxlr 

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    0 57
    • TimeyLives
      PedroRodrigues

      Hi TimeyLives please consider that the GOXLR will support a huge variety of Headphones, nevertheless I would suggest to following the link below and access Discord where you can collect information on this matter https://discord.com/brand-new or you can submit an assistance request directly with our Tech support Team via the link below https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCHelicon Thank you
      • May 26
      • Best Wireless Headphones for glasses wearers with GOXLR
        TimeyLives I'm sorry but this is an inappropriate use of my page Self promotion is definitely not the intent here for myself & def not for anyone else i have a serious question. If y9ou can't provide the answer dont respond & def dont try to garner support for your discord its rude to say the least
        • May 28
  • New
    TimeyLives
    Newcomer - Level 1
    2021-05-15

    Hey All!  I am a F/T Charity Variety streamer on Twitch with a GoXLR & an issue regarding wireless headphones.  I am also a glasses wearer & if you wear glasses you know that not every headset is comfortable to say the least.  I did a ton of research to find the right pair of wireless headphones that would work with the goxlr & some creative ways to get them to work. The problem is that I am also a singer & need to be able to hear myself.  Prior to this newest pair of headphones I had the Artis 7 with the dongle & it worked great but was not comfy ....then they broke so I got a wireless transmitter low latency 3.5 & tried them with the steel series 9.  There is a latency that is not conducive to hearing myself ....almost like an echo making it difficult to use to say the least . Apparently the only adapter they have is the Usb one that (from my knowledge) wont work with the goxlr.  Does anyone know another way to make this one work or do I have to find another? I shouldn't wait too long before returning these if I have to. Please Help! 

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    0 53
    • TimeyLives
      WilliamR Hello, William from musictribe here. If you are using a USB dongle, there is a little hack you could try.
      • May 16
    • TimeyLives
      TimeyLives Thank you I will try that I also am trying a ground loop isolator acting as a line in ...should arrive today to try it I really dont want to return these but I al;so need to be able to use them fully especially when i'm singing the rest of the time zi can just shut off the sound of my voice to me but turns out i SPEAK alot louder then too lol
      • May 17
  • New
    edwardge17
    Newcomer - Level 1
    2021-05-14

    Is it possible to change the default window size of the  GoXLR App when opened? Every time the applicatino opens, the window opens too small and I always have to drag the edges to enlarge it. Having a place where I could set that would be great.

     

    Also, is it possible to re-route the optical port on the GoXLR Mini to be used as an output instead of an input?

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    0 58
  • New
    voltzzz
    Newcomer - Level 1
    2021-05-12

    hello i am new to the whole professional grade mic thing and i just got a shure sm7b and a goxlr and had i love it so far but i have noticed that my four dials (echo,reverb,pitch,gender) are not working i can turn all of them different ways but doesnt change anything actually then have no effect and was wondering why this might be.

    read more...
    0 55
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