Statistics

249,701 members
126,754 posts
  • New
    VirtualDavid
    Newcomer - Level 1
    2020-12-02

    My happiness with my new RD-8 has been somewhat tarnished by my inability to perform the (absolutely essential) firmware update..

    On downloading the update app a stern warning appears and my Mac refuses to open it..

    Does anyone have an idea about how long I'll have to wait to get the machine into a usable state..?

    read more...
    0 80
    • VirtualDavid
      ChrisEdwards1 Hi David, could you please provide some extra details on the warning that is popping up? Is it similar to the attached picture?
      • December 2, 2020
    • VirtualDavid
      ChrisEdwards1
      • December 2, 2020
    • VirtualDavid
      VirtualDavid Thanks for your response Chris...
      • December 3, 2020
    • VirtualDavid
      VirtualDavid Yes, the warning pop up looks very similar..
      • December 3, 2020
      • Behringer RD-8 - Big Sur issue -firmware app  issue
        ChrisEdwards1 Thanks for confirming David, I will go ahead and report this to our development team. In the meantime there is a workaround for this, if you go into your MAC's system preferences then to Security & Privacy towards the bottom of the page it should say the App was blocked, you can override this by clicking open anyway.

        This will resolve the issue as long as the App is kept on your MAC as soon as it is downloaded again you will find the same error message will appear.
        • December 3, 2020
      • Behringer RD-8 - Big Sur issue -firmware app  issue
        VirtualDavid That did the trick..!
        • December 3, 2020
    • VirtualDavid
      VirtualDavid Thanks for your help, Chris..
      • December 3, 2020
      • Behringer RD-8 - Big Sur issue -firmware app  issue
        ChrisEdwards1 Hi David, no problem at all. I am glad this resolved it for you.
        • December 3, 2020
      • Behringer RD-8 - Big Sur issue -firmware app  issue
        VirtualDavid RD-8 now playing happily with TT78 & Moog Mother 32...!
        • December 3, 2020
      • Behringer RD-8 - Big Sur issue -firmware app  issue
        VirtualDavid Is it ok to do an IG post explaining this work round..?
        • December 3, 2020
  • New
    Drummer1973
    Newcomer - Level 1
    2020-11-21

    My RD 6 is stuck in DFU mode after update, please help 

    0 373
    • Drummer1973
      PedroRodrigues Hi John Langford, in this case I would suggest performing a Firmware update on your unit that will help you on this matter.
      While the RD-8 is class-compliant on Windows, a unique Bootloader driver first needs to be installed for the device to be recognized by the firmware updater while in Boot mode. You will need to install a driver tool that allows the RD-8 to be recognized by your PC while in Boot mode. This procedure is only necessary the first time you perform a firmware update on Windows. Follow these steps to install the Bootloader driver. Mac users can skip this section and go straight to Perform a firmware update.
      Make sure that the RD-8 is in Boot mode before installing the Bootloader drive. If it’s powered on normally, the STM32 Bootloader will not appear in the device list.
      With the RD-8 turned off, connect it to your computer.
      Go to the Zadig driver installer page, and download the latest version.
      Press and hold the recessed Boot button located next to the USB port on the RD-8 using a paper clip (or something of a similar size) and power the unit on.
      The RD-8 does not light up while in Boot mode.
      Launch the Zadig software, click Options, and select List All Devices.
      In the dropdown box, select STM32 BOOTLOADER and click Replace Driver. The driver installation process may take a minute or two, so make sure not to disconnect the device or power it off.
      Once you’ve confirmed that your RD-8 requires updating, you can begin the update process. You’ll need to connect your device to the computer, download the firmware file on the RD-8 download page, and then perform the update.
      Disconnect all MIDI cables before performing a firmware update. Having MIDI cables connected, specifically to the MIDI IN port, may cause the update to fail.
      Go to the RD-8 download page and download the Firmware Updater for your OS.
      With it powered OFF, connect the RD-8 to your computer and then launch the updater.
      Press and hold the recessed Boot button located next to the USB port on the RD-8 using a paper clip (or something of a similar size) and power the unit on.
      The RD-8 does not light up while in Boot mode.
      Click the Update button within the Firmware Updater software.
      Once the update is complete, power cycle the unit.
      • November 24, 2020
      • My Behringer RD 6 is stuck in DFU mode, please help
        Drummer1973 Hi there, thanks for the reply but I have an Behringer RD 6 not an RD 8, anyway I tried the above and it does not work.. my RD 6 is stuck with the red lights on and cannons be found by the synth tribe it just says loading when looking for the firmware
        • 1
        • ·
        • November 24, 2020
      • My Behringer RD 6 is stuck in DFU mode, please help
        PedroRodrigues Hi John you are absolutely correct I'm sorry for my mistake, have you tried to perform a Firmware update via Behringer SYNTHTRIBE for Windows V2.4.3, please follow the link below to download this version and please update your unit to the latest firmware available. https://www.behringer.com/behringer/product?modelCode=P0EE0. Thank you
        • November 25, 2020
      • My Behringer RD 6 is stuck in DFU mode, please help
        Drummer1973 Hi Pedro, it was the Behringer SYNTHTRIBE for Windows V2.4.3, that has caused the RD 6 to be stuck in DFU mode, all the red lights on and the yellow, Green, red light flashing... is there a way to reset the unit and try the update again.. I feel like the unit is broken... so sad
        • 1
        • ·
        • November 25, 2020
      • My Behringer RD 6 is stuck in DFU mode, please help
        PedroRodrigues Hi John in that case please follow the link below to submit a assistance request for your unit https://community.musictribe.com/pages/create-new-ticket?type=service%20request
        • November 25, 2020
  • New
    RossDav
    Newcomer - Level 1
    2020-11-20

    My mute button doesnt seem to work. However my solo button does what the mute button is supposed to do. 

    Is there a way that I might have remapped the buttons without knowing?

    The solo button seems to change tempo instead of solo

     

    read more...
    0 256
    • RossDav
      PedroRodrigues Hi, I would suggest performing a factory reset on your unit to try to resolve this matter.
      Before performing a factory reset you should back up your data.
      The RD-8 uses SysEx messages to send and receive data to and from your computer. It requires the use of third-party software such as SysEx Librarian on Mac or MIDI-OX on PC. To back up your patterns, songs, and settings, you need to send a manual dump of the data. It works similarly to the Save operation on the RD-8, but instead, it will send the selected data as a SysEx message.
      For this please connect your RD-8 to your computer and launch the MIDI utility app for your OS. (SysEx Librarian on Mac, MIDI-OX on PC).
      Press the DUMP button and then press the TAP/HOLD button to switch to USB.
      If your device is connected to a MIDI interface, leave it set to MIDI.
      Select the data you wish to back up (song, pattern, settings) and press the DUMP button to send the SysEx message. Repeat the same procedure for each piece of data.
      Use your MIDI utility software to save the data as a .syx file.
      Resetting your Behringer RD-8 will permanently delete all user presets and restore the factory default settings. The procedure takes approximately 30 seconds. Be sure not to turn the unit off during the reset, as this may result in corrupting internal data. Follow these steps to perform a factory reset.
      Press the Settings button.
      Hold Tap/Hold and press step key 16. The display will read Wait.
      When the display reads Done, power cycle the RD-8 to complete the procedure.
      After this process is concludes you should perform a FIRMWARE update on your unit.
      Please follow the link below form one of our partners that will guide you on this process
      https://www.sweetwater.com/sweetcare/articles/behringer-rd-8-firmware-update/

      I hope this helps resolving this matter.
      Thank you
      • November 20, 2020
    • RossDav
      RossDav perfect thank you that fixed the problem
      • November 20, 2020
  • New
    BubaB
    Newcomer - Level 1
    2020-11-18

    I cannot get SYnthTool V2.4.2 to install update on my rd8, it say " no device detected" in the bottom right in green text

    0 81
    • BubaB
      KyleJohnson Hi Brandon, Kyle here with Music Tribe. Please submit a technical support ticket for assistance. You can contact us directly by clicking on Support at the top of the page, then select Technical Support ticket.
      • November 18, 2020
  • New
    Davethejedi
    Newcomer - Level 2
    2020-11-15

    Hi All,

    I have tried (+6 hours) all the steps to update the RD-8 firmware with no luck. I've tried to factory reset and remain on V 1.3.5. I followed the instruction given to replace/reinstall the driver with Zadig. I have reinstalled 1.3.5 and still my PC does not recognise the unit in the Synthtribe app. It is recognised on my Ipad but instructs me to update via a PC/Mac first. Please can someone help?

    Many thanks

    Dave

    read more...
    0 126
    • Davethejedi
      graesserph 1. Try a different USB port on your PC
      2. If 1. didn't work, try another PC

      Also, I noticed that often you won't get a connection, when you connect the RD-8 to an USB Port or power it on while already connected, and the SynthTribe app was started already.
      What always works in my case is to 1) connect the RD-8 and 2) then start the SynthTribe app.
      • November 18, 2020
  • New
    graesserph
    Newcomer - Level 1
    2020-11-12

    My RD-8 is on the latest firmware 2.0.4. Thanks a lot for that update.

    Applying "flam" works on all instruments with exception of closed hh.
    When applying flams on closed hh, it simply does not have any effect.

    Yes, firmware version is 2.0.4.
    Yes, I did a factory reset already.

    Please let me know if creating a technical support ticket is required for that case.

    Thanks

    read more...
    0 63
  • New
    inductor
    Newcomer - Level 1
    2020-11-10

    Hi there,

    I noted that the sequencer of the RD-6 is sending out midi notes for each instrument, except for the claps (should be note 39)

    Will there be a firmware update to solve this?

    Best regards

    Jens

    0 93
    • inductor
      JoeRivers96 Hi Jens, i'll look into this further for you. Have you monitored the output through a monitoring software or is this in a DAW?
      • November 11, 2020
    • inductor
      inductor Hi Joe,
      both: its in my DAW (Logic) but I tracked this also with the "midi monitor" tool on my MacBook Pro: The RD-6 sequencer sends for all instruments (except the claps) midi messages properly. No matter which switch position Clap/Cymbal is used on the RD-6. This is also reported on the gear slutz forum and the amazona.de website. Hopefully this can be fixed by a firmware update.
      Best regards
      Jens
      • November 11, 2020
    • inductor
      inductor Hi Joe, have you found any news on that? Is there a firmware update for the RD-6 in the pipeline?
      • November 17, 2020
  • New
    FrankdeGroodt
    Contributor - Level 3
    2020-11-01

    Hi all, is it me (did I miss a setting??) or has autofill behavior changed in firmware 2.0.2?

    In 1.3.5 a fill would play instead of the last bar of a pattern just like to original 808 did. After upgrading to 2.0.2 fills play after the original pattern. Can anyone confirm?

    read more...
    0 65
    • FrankdeGroodt
      graesserph I've noticed the same. This new behavior in 2.0.2 makes the the autofill pretty much unusable with patterns that are longer than one bar.
      • November 2, 2020
      • rd-8 autofill behavior change since 2.0.2
        FrankdeGroodt Exactly. I’ve tried going back to 1.3.5 but didn’t help, assuming it was actually possible to revert successfully.
        • November 2, 2020
  • New
    jcdirckx
    Newcomer - Level 1
    2020-11-01

    Dear Behringer Team,

    I have found a bug relating to pattern chaining and pattern groups. I show it in my video review of the RD-6 in the "Bugs" section: 

    https://youtu.be/mh1oDk6UN_w

    The bug always happens after the RD-6 has booted, but after that it sometimes works as it should. Haven't quite figured out when. It has since also happened with single patterns (not only pattern chains), so maybe it is just related to pattern groups, not chains in particular.

    Thanks for listening!

    read more...
    0 108
  • heyvirgil
    Newcomer - Level 1
    2020-10-28

    So... I downloaded the latest synth tool for mac, and attempted to update from firmware 1.3.5 to the latest 2.0.2. Opened synth tool, it recognized my directly USB connected RD-8 on my mac pro 5,1 (OS 10.13.4)- firmware update page opened, instructions said to put RD-8 into DFU mode, so I power cycled the unit whilst pressing in the pin in the holde next to the USB port. the synth tool lost connection and the unit never displayed the wait text on it's screen. Now it only flashs the sugnal LED briefly when power ycled. The thing is bricked. Is there anything to do to recover this thing?

    read more...
    0 219
    • heyvirgil
      PedroRodrigues Hi Virgil, thank you for your contact, with that issue description we will need to look in to that in more detail, please follow the link below to submit a assistance ticket for your unit so we can help you with more tools https://community.musictribe.com/pages/create-new-ticket?type=service%20request
      • November 6, 2020
      • RD-8 firmware update bricked my RD-8 help
        heyvirgil yeah just yesterday got my unit back from service- happened again, this thing wasn't fixed I was hoping the firmware would have been updated at the service depot, lol. I need a new RA, actually send a new unit, this shipping isn't cheap.
        • Jun 18
    • heyvirgil
      Rybeats I had the exact same thing happen to me last night. Followed the process and the new update seemed to have bricked my RD-8. Is there any help for this?
      • November 16, 2020
      • RD-8 firmware update bricked my RD-8 help
        PedroRodrigues Hi Ryan, We have detected an issue on the synth tool that is causing that issue,we worked non stop to resolve that issue and we have release a new synth tool that will resolve this matter. Thank you
        • December 8, 2020
    • heyvirgil
      djegozanini I had the exact same thing ?
      • December 7, 2020
      • RD-8 firmware update bricked my RD-8 help
        PedroRodrigues Hi Diego, We have detected an issue on the synth tool that is causing this issue we worked non stop to resolve that issue and we have release a new synth tool that will resolve this matter. Thank you
        • December 8, 2020
      • RD-8 firmware update bricked my RD-8 help
        djegozanini I'll be waiting, thanks!
        • December 8, 2020
    • heyvirgil
      Rybeats Hi Pedro, I sent my RD-8 back last month and a ticket was created. There's been no status change in 3 weeks and I don't know who to contact about it. I can't seem to find any kind of support. Can you please help me find someone to contact about my RD-8. Thank you
      • December 16, 2020
      • RD-8 firmware update bricked my RD-8 help
        PedroRodrigues Hi Ryan Can you please send the case number for this matter so I can help?
        • December 16, 2020
      • RD-8 firmware update bricked my RD-8 help
        PedroRodrigues Hi Ryan, please confirm on your inbox as my colleague managed this matter on the 19/11/2020 at 21:32 and has send you all the information required including the RMA number and to where you should return the unit and he did not received any reply on this matter.
        • 1
        • ·
        • December 17, 2020
      • RD-8 firmware update bricked my RD-8 help
        Rybeats Hi Pedro, I did get the email with all the RMA details and I shipped it accordingly to the proper address filled out with the RMA#. I saw the ticket was updated and figured I'd get a response back eventually. I will contact the customer quality service. Thank you.
        • December 18, 2020
      • RD-8 firmware update bricked my RD-8 help
        heyvirgil had the same experience they had my rd-8 for 3.5 months only to send it back and have the same thing happen.
        • Jun 18
Go to page