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182,568 posts
  • New
    MichaelWells
    Contributor - Level 2
    2022-05-11

    I have had a perform-vk for several months now, and lately - it simply will not connect to voice support, even though it is plugged into the usb port. I have never really understood app-wise that there is no app that will let you configure the unit.  The phone app does not give separate access to the features, it simply names a thousand popular artists and you are to choose one and upposedly it handles the configuration.  My problem is that even that feature doesn't work.  My untit seems to work perfectly until i try to connect to voice support or my phone, then nothing seems to work right.  For now, what I want is to use the three setups like 

    1. one voice pitch corrected slightly with reverb

    2. Two High - original voice and one or 2 higher harmonies (preferably one) with reverb.

    3. doubling with some reverb.

    I was able to program a pedal for the above.

    But #3 somehow got changed and lost the doubling. 

    1. Is there a way to program doubling on the unit itself?

    2.  why does the unit always say it is in use by another app even after a fresh reboot?

    3.  Is there no phone app that actually works?  Even the beaming doesn't seem to work right. I Would like to be able to easily choose doubling, and even hard tune on occasion

     

     

    read more...
    0 21
  • New
    MrBear65
    Newcomer - Level 1
    2022-05-11

    Good afternoon.

    I am THE newest newbie with not just this product but in singing period. A very long-story short, on June 16th I will be joining a band onstage for an outdoor fundraiser concert in front of about 700-1,000 people (and I am scared to death because this will be the very FIRST TIME I will sing in front of people).  I am practicing daily with backing tracks but NOT with the VoiceLive Play and I have no other voice effects in place currently.

    So I recently took a leap of faith and purchased a VoiceLive Play.

    I was hoping at least some of the songs we are performing, would be included as a Preset but sadly none of them are.  Here are the (10) songs I will be singing with the band:

    01 - Thank You **

    02 - Can’t You See

    03 - The Weight

    04 - Peaceful Easy Feeling **

    05 - Cover Of The Rolling Stone

    06 - Turn The Page **

    07 - Simple Man

    08 - Mary Janes Last Dance

    09 - Rocky Mountain Way

    10 - Comfortably Numb

    The (3) songs with ** are the ones I am going to sing Lead on, the other songs are just minor singing parts and/or backing singing.

    I have looked at the settings (once) when I first received the VoiceLive Play however I simply do not have enough time to learn the VoiceLive Play device so that I can set it up for those ten songs myself.  Can somebody please help me get these ten songs setup now, so that I can continue practicing but practicing with the VoiceLive Play.

    read more...
    0 9
  • New
    Livemusic
    Newcomer - Level 1
    2022-05-10

    It's been a while since I used my play acoustic . No when I use the hit button the harmonies occasionally break up . I use a Shure sm58 mic . Any ideas anyone . I'm on the most updated firm/software . I've ordered a new mic cabile in case is that breaking down . 
    thank in advance 

    read more...
    0 14
    • Livemusic
      PedroRodrigues Hi Livemusic, thank you for your post I would suggest following the guidance present on the link below to perform an update on your unit even if your are already running the lasts Firmware version. https://wsi.li/dl/tNC4Xj8ZnjLHZusuH/ When the Firmware update is concluded please tested your Play Acoustic with the new XLR cable. Thank you
      • May 11
  • New
    SteveSchow
    Super Contributor - Level 2
    2022-05-09

    It has been a while since i used my VLP GTX and getting back into gigging now..  I think there were some firmware updates since the last time I used it (2013).  I would like to know if there are any documents that explain the new features or changers that were added in these firmware updates, that adds to whatever is in the normal user manual?

    Also I would like to know what differences, if any, exist between the GTX and the the regular PLAY...since the PLAY is still in production and probably has received even more updates...while the GTX is out of of product and probably stopped getting updates.  

    The main reason I like my GTX was because of the midi input capability.  But I recall from years ago some feedback problems occasionally with it and its possible they updated PLAY's firmware to eliminate the feedback maybe?  Anything else different?

    I saw questions on here a while ago asking what features I'd like to see in a future product....

    I really liked my GTX a lot back when I was using it, I don't need fancy features like looping, harmonies...just basic pitch correction, sometimes some tone mods..  I'm back up singer that needs to be in tune and sometimes pitch my voice up an ocative...and sometimes add some doubling and stuff like that.  If there is ever a more up to date version of VLP, that still has midi..and maybe also adds some of the newer vocal FX that TCHelicon has been coming out with in the smaller pedals...perhaps improved DSP, etc..I would definitely buy one.  The beauty of this pedal was smaller size and simplicity.

    I also definitely used the onboard ambient mics to feed my IEM's with stage sound...that has been very useful for me.  A pedal which combines VLP functionality with also a personal IEM mixer would be very useful for a lot of people.  An IEM mixer needs to combine my own mic, with my own instrument (without using built in guitar or keyboard sounds), the FOH monitor feed, as well as the ambient mics....ideally with ability to pan each of those things into a stereo IEM mix to help distinguish them a bit (ambients are already stereo).  Also, if this was provided with a mic splitter..to send pure mic to FOH...even better.  

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    0 24
    • SteveSchow
      NicJonesMT Hi SteveSchow.
      You can view the firmware release documents through the VoiceSupport application.
      Can you please submit a ticket if you are having issues seeing these.
      The main difference between the Play and the GTX is that the GTX has been specifically designed to function with an electric guitar. An Example would be the amp simulators that are provided on the GTX model. Please feel free to submit a ticket and we can advise you further on this.
      • May 10
    • SteveSchow
      kiskadar69 1. "there are any documents that explain the new features or changers that were added in these firmware updates?"
      v1.2.03 Build 50: Mic Boost parameter, Switch-3 programming
      v1.2.11 Build 61 (March 9, 2015, latest): fixes an issue where looper recordings could contain random pops and clicks
      Which version is your Play GTX currently running?

      2. "what differences, if any, exist between the GTX and the the regular Play?"
      The TC-Helicon VoiceLive Play GTX..
      2.1. ..cannot handle the three small buttons of the TC-Helicon MP-76 microphone
      2.2. ..has MIDI In and MIDI settings, can be controlled by MIDI
      2.3. ..has a "Notes" style in the Harmony block. In Notes mode, the notes for harmonies are not guessed by Play GTX, but follow the Note On and Note Off commands received via MIDI pretty much exactly
      2.4. ..has INST IN input
      2.5. ..has INST THRU output
      2.6. ..has GND switch for XLR outputs
      2.7. ..has electric/acoustic guitar effects block
      2.8. ..Switch-3 switches can also be programmed with Gtr Delay, Gtr Reverb, Gtr uMod, Gtr Boost
      2.9. ..is white, the display is blue

      3. "possible they updated PLAY's firmware to eliminate the feedback maybe?"
      I don't know about that, but I think feedback can be overcome by setting up and using the device correctly.

      4. "there is ever a more up to date version of VLP, that still has MIDI"
      Unfortunately, no. Check out TC-Helicon Perform-VK.
      • May 10
    • SteveSchow
      SteveSchow Thanks for getting back to me.

      I am aware of the basic differences between these two models according to standard marketing materials. I'm more interested to find out what has been updated to either of these units through firmware updates sincd 2013.

      Ironically, I don't use guitar in the GTX. I bought it specifically because it has midi input port. Also because the onboard condensor microphone can be used as an ambient mic for my IEM's. This makes the GTX much more useful generally, unless PLAY has been updated, but I see that it has not..so this may be moot point.

      Back in the 2013 days, the GTX (and maybe PLAY?) had a strong tendency to get feedback unless you changed the tone to settings that might prevent feedback by lowering treble but also didn't sound as good. At some point my understanding is that TC updated the firmware in PLAY with a specific feedback suppression capability that can be switched on, but it was not added to the GTX at the time, I guess because the GTX had been discontinued I'm not sure.

      But then later in 2015 there was a firmware update to the GTX again anyway, which I'm not sure right now whether I have that yet, I have to get my GTX out of storage and connect it to my computer to find out. But anyway, I am wondering if they added that feedback suppression to the GTX also at that time? That would be EXTREMELY good if they did, it would make me very happy.

      I don't know if I can switch to PLAY from the GTX in order to get better feedback suppression. Mainly because I am definitely using the GTX's built in condensor mics as IEM ambient mics.

      The other larger and more sophisticated VL's are not an option for me as I am just a backup singer and I don't want a box that is that big and complicated for what I do. The GTX is/was nearly perfect, except feedback was sometimes a problem with it.
      • May 10
  • New
    Takelmeifter
    Newcomer - Level 1
    2022-05-09

    Is there any documentation available on the voicelive play's sysex implementation?
    I have one but find it a little tedious to make changes with just the built-in encoder. i was hoping that voicesupport 2 supported preset editing for this but sadly not.

    i know there are third-party programs available for other products (i.e. the GTX) but was unable to find any for the standard play, so i thought i would try and do that myself - but this will be a tedious process without any documentation.

    Only documentation i've found so far is for the voicelive 3 but i'm assuming that this wouldn't translate to the play

    Any help would be greatly appreciated!

    read more...
    0 19
    • Takelmeifter
      NicJonesMT Hi Takelmeifter
      Can you please click support at the top of the page and submit a technical support ticket.
      We can then look into this for you.
      • May 10
  • New
    jshangst
    Newcomer - Level 1
    2022-05-07

    The Voicelive Play does not react at all to the MCA 100.  I have set up the VP for the correct mic type and have verified with a multimeter that the XLR cable is fine and the 48 V phantom power is present (the button lights up.).  I have also downloaded and installed the latest firmware for the VP.  I have tried with all of the modes: Hit; Hit/Talk and preset up; nothing works.  Is there something else to try, or is the MCA 100 just defective? 

    read more...
    0 36
    • jshangst
      NicJonesMT Hi JshangSt. Please click support at the top of the page and submit a technical support ticket.
      We need you to provide a detailed description of your full setup and exactly what is happening.
      • May 8
    • jshangst
      kiskadar69 Tip 1: set SETUP / "Mic Type" to "MP-75 MIC".
      Tip 2: set the SETUP / "Mic Control" parameter.
      Tip 3: the MCA100 is not compatible with condenser microphones but can be used with any dynamic microphone.
      Tip 4: you need to connect the MCA100 and VoiceLive Play with a standard 3-wire microphone cable (2 wires is not enough and you can't put a wireless microphone system between them).
      Tip 5: restart the VoiceLive Play AFTER you connect the MCA100 +microphone.
      Tip 6: if you are not using an original power supply for VoceLive Play, try an original power supply. The processors can happily deal with a less than optimal power supply. However, the external switching is based on precise voltage sensing across what would normally be the phantom power circuit. The problem being that sub-optimal power supplies have different voltage drop characteristics during high current draw.
      • May 9
    • jshangst
      jshangst

      Thanks; I have checked all of these things. The mics I have tried are SM57 and SM58; cables are all tested. Is it possible to diagnose what is going on by removing the mic and measuring the signals on the exposed pins? (I am an experimental physicist and have access to any kind of test equipment you can imagine.)

      • May 9
      • MCA100 not working with Voicelive Play
        kiskadar69 "Is it possible to diagnose what is going on by removing the mic and measuring the signals on the exposed pins?": even if this is possible, TC-Helicon will never tell us the procedure
        Tip 7: do not connect the MCA100 directly to the microphone. Use a short microphone cable.
        • May 9
    • jshangst
      vampirexx

      Hi all i got the same problem with my tc helicon Perform-V and the mca100 adapter, the button is blue all seems to be connected but the switch doesnt work, how can i solve? Thanx

      • May 22
    • jshangst
      Shizzdigg81

      Same here, have the voicelive play, and the mp75, preferred the sound on my Sennheiser e935 so I though I would try this route. Following the directions above, no dice. I need to know has anyone had any luck with this or if I need to send it back because it just doesn't work?

      • Jun 6
  • New
    Paol
    Newcomer - Level 1
    2022-05-07

    Where do/how do I connect acoustic guitar to VoiceLive Play?

    0 15
    • Paol
      ChrisEdwards1 Hi Paol, The Voicelive Play is not designed for use with an electric or acoustic guitar and only has a Microphone input. If you wish to use a guitar within your setup the Play Acoustic or Play Electric are the best options as they both have dedicated guitar inputs.
      • May 6
    • Paol
      kiskadar69 The blue VoiceLive Play has no guitar input. If you want to control the harmony processor with guitar, there is a workaround:
      Step 1: Split the guitar's dry signal with an active splitter.
      Step 2: Connect the first output of the splitter to the "AUX" input of the VoiceLive Play.
      Step 3: In order to prevent the guitar sound from appearing on the XLR output of the VoiceLive Play, set the "Setup" / "Input" / "Aux In Type" parameter of the VoiceLive Play to "LIVE".
      Step 4: Use the second output of the splitter as you used to use the guitar output.
      • May 7
    • Paol
      Paol

      Thanks guys! Really appreciate the response. I wasn't aware that TC Helicon offered a VoiceLive Play Acoustic until after I got the VoiceLive Play. Still like the unit. That said, I'll give the connection a try. Thanks again! Paol

      • May 7
    • Paol
      Isaac42 My VoiceLive Play has INST IN/THRU jacks. An instrument plugged into the IN jack will have its signal processed by the internal effect selected and will appear at the microphone output. If a cord is plugged into the THRU jack, the instrument signal will appear there, but without any effects, and not in the mic output.

      There may be ways to change this. I'm still new at this.
      • Jul 31
  • New
    pmulldoon
    Newcomer - Level 1
    2022-05-07

    Hi,

    My Voiceplay3 just powers up to a white screen, factory restet thru the headphone jack changes nothing. I've spent the afternoon trying to load voicesupport to my Mac but can't connect to a real TC Helicon download site and don't trust non genuine download sites.

    I suspect my firmware has become corrupted. 

    If i cannot get the maintaince screen, is it still possible to reload the firmware thru the usb port?

    Any other solutions or suggestions would be welcome

    Thanks

    read more...
    0 14
    • pmulldoon
      ChrisEdwards1 Hi pmulldoon, If you have not yet done so I would recommend opening a technical support ticket for further assistance on this matter.
      This can be done via the support tab at the top of the page.
      • May 6
    • pmulldoon
      PedroRodrigues Hi pmulldoon, I'm sorry to barge in on this conversation, but in these cases you must perform the full Firmware update process after factory reset via the headphone jack is concluded. Please follow the link below to access the all the tools and guidance for this process. https://wsi.li/dl/p4xc7vG3xW3MWivQo/ I hope this helps, Thank you
      • May 14
  • New
    Makoprowski
    Newcomer - Level 1
    2022-05-06

    Hi :) I'm an owner of a voicelive 3 and I have a problem with reverb. No matter what I do with settings of any reverb i can't hear any difference, like it just doestn work. I tried to change settings, decay etc but there is no difference. Maybe someone could help me with this, thank you

    read more...
    0 11
    • Makoprowski
      PedroRodrigues Hi Makoprowski, thank you for your post, first you must confirm that you have edit the Reverb on the Global Preset, by default is Preset no.491. Then go to each Preset where you would like to use the same Reverb, go to Reverb settings and change the Global parameter to On, allowing you to use the Reverb settings from the Global Preset on the chosen Preset.

      Please Tap the Reverb footswitch to turns the Reverb effect ON or OFF to confirm that the configuration was successful.

      This effect can be configured and used separately for the Vocal and Guitar layer.

      It is vital to check the Vocal and the Guitar Reverb effect block/tab.
      Each of the Vocal and Guitar Reverb effect blocks offers a big number of parameters that allow you to adjust this effect.

      It is also important to confirm how have you set up the Reverb on the Effects Mix to adjust the overall sound of your presets. The Voc Reverb will control the overall level of the Vocal Reverb effect across your presets while the Guitar Reverb will perform the same function as Voc Reverb for the Guitar Reverb in all your Presets.

      Please follow the link below to access a video guide that will help you on this matter:

      https://www.youtube.com/watch?v=ZE1syW6mx3Q

      For more information please check the product page for your unit:

      https://www.tc-helicon.com/tchelicon/product?modelCode=P0CDY


      Thank you
      • May 7
    • Makoprowski
      Makoprowski

      Reverb works on guitar section only.

      • May 7
    • Makoprowski
      Makoprowski Hi Pedro I did all steps you wrote, but reverb doesnt work on global settings also, reverb se tion works only with guitar. On vocal nothings change, no sound of reverb at all, any advices? Thanks
      • May 9
    • Makoprowski
      PedroRodrigues

      Hi Makoprowski, thank you for your reply, in that case I would suggest to follow the link below to submit an assistance request directly to our Tech support Team so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCHelicon Thank you

      • May 11
  • New
    TheoWhitley
    Contributor - Level 2
    2022-05-05

    Hello Music Tribe,

    I am the proud owner of a play acoustic and a VL3X both of which have been awesome.  I can say with certainty that they have shifted the way I approach live music. I have put thousands of hours and hundreds of gigs on each unit.  Now after roughly 5 years I am having issues with both of them.  

    Play Acoustic-Scroll knob is broken, AC adapter port is wiggley, occasionally glitches out

    VL3X-Large Scrool Wheel broken, Machine glithes out especially when I use the looper function (I have replaced the AC adapter per advice given to me from a rep and it definitely helped for a while but the problems came back)

    I have already spoken to PanurgyOEM in New York, my closest service center, just wanted to make sure im doing the right thing before I shell out $65 per unit to diagnose.  My goal is to get them both back to perfect working order so I can continue to use them.  Hoping the repairs dont cost more than a brand new unit.

     

    -T

    read more...
    0 8
    • TheoWhitley
      WilliamR Unfortunately, We are unable to diagnose or give a quote on what it would cost to fix hardware issues. Panurgy would have to give you a diagnosis and a quote for this.
      • May 5
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