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289,872 members
172,438 posts
  • New
    B4ssguitarguy
    Contributor - Level 1
    2022-04-30

    It’s been 12 days since I raised a ticket and to date, I have not received any communications or replies to my eamails. I have been regularly checking the spam folder and there is nothing in place to block correspondence. This is not a good system.

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    0 11
    • B4ssguitarguy
      NicJonesMT Hi B4ssguitarguy.
      Can you send me your ticket number and I'll look into this.
      • May 1
    • B4ssguitarguy
      B4ssguitarguy

      Rotary knob not working Case No: CAS-596341-G5M2Q5 CRM:0120000283861

      • May 1
    • B4ssguitarguy
      B4ssguitarguy

      Hello. Do you have any updates to the case?

      • May 4
    • B4ssguitarguy
      B4ssguitarguy

      Hi. Still waiting on an update to the case. Please respond.

      • May 5
      • No update to ticket item and no response to emails
        PedroRodrigues Hi B4ssguitarguy, case number CAS-596341-G5M2Q5 has been managed and from this case,the Service Department have provided you with all the information required to inform you how this process will move forward.
        • May 14
  • New
    Scotts6767
    Contributor - Level 1
    2022-04-28

    I have a TC Helico9n G Xt and when I plug it in the only thing i get on the screen is the number 8. None of the buttons work and I tried a factory rest, but nothing happens. i really like the unit, but it seems to be dead. Anyone else experience this and if yes, did they find a fix for it?

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    0 12
    • Scotts6767
      PedroRodrigues Hi Scotts6767, thank you for your post, In this case I would suggest to update your unit via Sysex followed by a full calibration. To access all the tools and resources for both operations, please follow the link below: https://wsi.li/dl/A9pAXD2yHBT2EFZBT/ Thank you
      • Apr 29
    • Scotts6767
      kiskadar69 This issue is common with a failed power supply. Try another power supply (12 VDC with a negative tip, minimum 300mA).
      • Apr 30
  • New
    alejandroisais99
    Newcomer - Level 1
    2022-04-26

    Quisiera saber donde puedo mandar a reparar el diaplay de mi VoiceLive 3, soy de México 

    0 19
  • New
    pwr2
    Newcomer - Level 1
    2022-04-26

    i have a VT T1 it has a 24 v phantome. Can I use the 48v phantome form my mixer thruh the VT T1?

    0 10
    • pwr2
      kiskadar69 No, the phantom power cannot pass through the T1. What do you want to use the 48V phantom power for?

      24V phantom (P24) was added to the DIN standard (now DIN EN 61938) in 1979 - joining the earlier P12 and P48. It was added because it allows better power transfer which was thought to be an advantage with more-complex mics. It was actually recommended for new designs in 1996. Really only true condenser mics need 48V for polarization. Many mics that use pre-polarized electret capsules will work cheerfully down to 9V. I imagine the designers of these pedals had not thought it likely that they would be used with studio-grade condenser mics.
      • Apr 26
  • New
    brynnerhead1
    Newcomer - Level 1
    2022-04-25

    I just want to be sure I'm interpreting the manual correctly. I have preset 491 set to GLOBAL ON for an acoustic guitar tone I use for MOST of my tunes. However there are 1 or 2 presets that I would like to tweak for a different guitar tone. Can I still create alternate guitar tones and guitar effect automation in different presets if I switch the preset I'm adjusting(NOT 491)to GLOBAL OFF without said changes affecting GLOBAL PRESET 491? Just don't want to change preset 491 at all. I know that if GLOBAL is switched to ON withinin any preset, tweaks to guitar tone will also adjust 491. But if I switch GLOBAL to OFF within an individual preset, I should then be able to change the guitar tone and effect automation for just that one preset,am I correct. Thanks everyone!

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    0 9
    • brynnerhead1
      PedroRodrigues Hi brynnerhead1, thank you for your post, you are correct, the Global system is “opt in”. This means each Preset carries its own individual settings until you change an effect to Global. Once that happens, the current Preset and Global Preset settings become shared.
      • Apr 28
  • New
    Johnosnead
    Newcomer - Level 1
    2022-04-24

    Something happened to my VL3 about 3 years ago.  When I turn it on the screen is white.  In System Maintenance mode, there is a "System Maintenance" bar at the top of the screen, but there are no menu items, so I cannot Factory Reset it that way.  It does register via USB or midi through any method.  Basically, it turns on, but its as good as a paper weight.  Any ideas on how I can bring her back to life?

    I believe I purchased the unit in 2017.

    Thanks!

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    0 5
  • New
    Billbrinkmusic2022
    Newcomer - Level 1
    2022-04-24

    I just picked up a TC Helicon Play acoustic pedal. It works great and I wanted to add the guitar since it had that option, I wanted to try it out. So when I use the pedal with the mic and guitar, whenever I click the food switches, the clicking of the switch comes through my speakers, this only happens when my guitar is plugged in. I tried an amp and a PA and they both do the same thing with the clicking sound. I even reset my pedal back to factory settings and made sure I was updated to the newest firmware. We tried turning down "roomsense" and tried turning down the guitar volume on the pedal, still getting the clicking sound. Is there a way to fix this issue? Thanks

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    0 10
    • Billbrinkmusic2022
      PedroRodrigues Hi Billbrinkmusic2022, thank you for your post, I would first suggest to confirm that Roomsense parameter is off, for that please go to the MIX section.
      This may be cause by the fact that RoomSense uses the onboard microphones on the unit to “listen” to musical information from the surrounding environment, a single chord-based instrument or even your whole band will work, to determine the key/scale for Harmony and HardTune effects.
      When you have a guitar plugged in, the Guitar acts as the primary source for chord detection. If you stop playing guitar, RoomSense will try to determine key/scale from “what it hears” in the room and it may be picking up any sound on the unit’s surface.
      • Apr 28
  • New
    damar12
    Newcomer - Level 1
    2022-04-23

    Hello, I just updated Firmware 1.5.0 for VLPlay, is there anything amazing about this update? what the diferent with the last version before? cause i don't get much information about this new firmware detail . please respond 

    0 23
  • New
    brynnerhead1
    Newcomer - Level 1
    2022-04-22

    First glitch with my unit as I went to import 2 new backtracks and the top portion of the screen displayed half of the IMPORTING BACKTRACKS message while the rest of the screen was still displaying the backtrack listing menu. I waited to see if it would clear and start importing but no. I then powered down and restarted and tried again but got the same thing. Lastly I thought maybe I exceeded the track limit and deleted some extras that were old and unused, tried again and got the same thing. Anyone else experience this? any suggested fixes. In researching the only suggestion I found for freezes was a factory reset. Is this my only option,and if I do that can I reload my saved presets from voicesupport 2? Finally, could this be firmware? The last time I connected my unit 2 days ago I got no message stating update was required. Does an update message pop up automatically once my unit is recognized? I realize that's kind of three seperate questions so hopefully this message makes sense. I just want to know why my LED screen is displaying weird when attempting to load backtracks and why the backtracks are not loading. Thanks everyone.

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    0 4
  • New
    sadieh
    Newcomer - Level 1
    2022-04-21

    I have the TC Helicon Ditto Mic Looper and the TC Helicon Duplicator pedal for vocals. Is there a way I can connect them and use both of them at the same time? 

    Thanks!

    0 8
    • sadieh
      PedroRodrigues Hi sadieh, thank you for your post, you can set up multiple TC HELICON pedals to allow the signal to flow through all the pedals on that chain, and the the TC Helicon Ditto Mic Looper and the TC Helicon Duplicator are not an exception. Please check the image below where you see a set up using the TC Helicon Ditto Mic Looper with a TC Helicon Harmony Singer, use the image below as a template and replace the TC Helicon Harmony Singer for the TC Helicon Duplicator and you will be good to go. Thank you
      • Apr 23
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