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177,808 posts
  • wavesequence
    Contributor - Level 1

    I'm wondering if any updates after OS 1.21 are avaliable and where can be retrieved.

    Thanks in advance,


    1 596
    • wavesequence

      Hey @wavesequence,
      Yes indeed that is the latest and last firmware update for the VoiceWorks Plus.  Hope you're still getting some use out of that thing

      • October 1, 2019
    • wavesequence

      I was also searching the internet for an update for my trusty old TC-Helicon Voiceworks Plus as my unit is still on Versions 1.01. I cannot find versions 1.2 or 1.21 and wondered if you could point me to a resource or possibly (out of the generosity of your heart) send the update to me. I have spent endless hours trying to find these updates and I just don't understand why the company does not have them posted somewhere.

      Please let me know. Thanks for your consideration.


      • February 17, 2020
    • wavesequence

      I also need the latest firmware (I think it is 1.21) for my Voiceworks plus - where can I download it, please advice
      Thanks & greetings,

      • March 18, 2020
  • JimMcLean
    Contributor - Level 2

    I have downloaded Voicesupport 2. 

    The menu items show only half a window, and anywhere there is text, the text is musddled and merged with other text, making commands and info unreadable. Anyone else found this and is there anything I can do?

    0 132
    Contributor - Level 1

    HI - totally new to this so please be patient.

    Could do with a couple of pointers for the functions within the device and are there any more presets to download?

    Thanks in advance



    0 209
    • FENDERMAN101

      Hey @FENDERMAN101,
      You can get our free desktop application, VoiceSupport 2, and its accompanying manual on our website here.  Connect your VoiceLive to your computer via USB and you'll get access to hundreds of new presets from VoiceSupport's Cloud.  Cheers!

      • September 10, 2019
  • PatrickJE
    Contributor - Level 1


    Hi folks,

    I was bored to manually prepare the .WAV loop files for transfer to my VoiceLive3. So I developed an app, running on Mac and PC .

    What it does:

    - create , check ,  clean or delete  the VL3_Loops folder on the USB flash stick used for transfer to the VoiceLive ( for Mac users: automatically remove the .DS_Store files )

    -automatically rename your .WAV loops whith the choosen pattern SLOT#_TRACK_VOC  or SLOT#_TRACK_GTR

    Attached is the main screen screenshot ( Mac version).

    So tell me  if you are interested in...









    VoiceLive VL_LOOPS.jpg
    0 268
    • PatrickJE

      Hi Patrick,

      thanks for sharing. i move your message to a releavant product forum, so more people can see it.

      Best regards,


      • October 28, 2019
  • Elden
    Contributor - Level 1

    Just checking to see if there's a tweak or hack to make the Perform VEs LEDS less intense. Currently their brightness could interfere with stage light design if the Perform VE is placed on a mic stand by a vocalist. Especially if the stage is meant to go dark, but the unit still keeps shining on a vocalist's face from below - pretty weird

    I saw some other model had a hardware update fix for this, is there something similar for the Perform VE?

    0 274
    • Elden

      Hi there - there was a firmware update for the Perform-V which I have, not sure about the VE.

      If you haven't already, download VoiceSupport 2 and see if there's a firmware update for your device.

      On the Perform-V, when the update is complete, a tap on the 'Set' button then allows you to change the brightness using the central dial.

      • September 6, 2019
    • Elden

      Hey @Elden,
      Unfortunately it isn't possible to adjust the brightness of the LEDs on Perform-VE.  The other pieces of the Perform series did receive an update to adjust their brightness (with the "Set" button), but Perform-VE's user interface is so overloaded with multifunctional buttons we've run out of places to assign new features and thus didn't add a brightness adjustment for the VE.  Sorry

      • September 6, 2019
  • Barkus
    Contributor - Level 3

    Hello. My 3 switch works on the VE and the VL3X but my 6 switch only works on the VE not the VL3X. What gives? Thanks Barkus

    0 205
    • Barkus

      (view in My Videos)

      • August 31, 2019
  • AllanRobins
    Contributor - Level 1

    Hello. I have had a VL3X for 6 months and find it both amazing and so versatile. 

    I didn’t buy it for and don’t use it for backing tracks ,looping or automation 

    I bought it for good sound ,vocals with harmony , guitar processing esp body Rez as I use a piezo pickup gtr( but can still get heavy electric gtr sounds),a  sound card fo my digital drums ,—and performance recording.  I have stopped using the USB recording as the machine locks up a couple of times per night if I do. Since  I stopped recording to USB I’ve had no trouble. I Kave a Korg MR 2000s so I  use it for recording instead. 

    I have attempted to match the adaptive eq with my manual attempt but can’t get close to the adaptive sound      HOWEVER I play harmonica as well and this alters the adaptive tone on my vocal and  for half a verse my vocals is muddy until it comes back to my vocal inspired setting. If Craig is reading this I wonder if it is possible to write into the firmware an adaptive eq lock where once you are happy with the adaptive eq , lock it so the harmonica does not alter this setting. 

    I have also put a small momentary switch on my guitar so I can operate the hit button from my guitar instead of having to reach for the unit on the table next to me ( as I have to use my feet for the live drums) 

    It is a inspiring device and the other day I recorded 50 songs in 2 days and then spent a couple of days mastering them and the result is so much more pleasant and professional ( not to mention time saving ) than I have done in the past through multitracking. It is so much fun experimenting with the harmonies 

    I have included a pic of my “hit” switch on my guitar ( with apologies to Rick Turner)—— this is a must if you can’t use you feet

    This is my first post and I’m not sure if this is the right place to post this 

    cheers. Allan    

    aka the Blackwood Mountain Man 



    0 159
    • AllanRobins

      Hello AllenRobbins.  Really enjoyed reading your post.  I think you're a @#$%-ing genius with the HIT switch on your guitar.  I'm thinking I'm gonna have to borrow your idea.  Sure beats my idea of duct taping my Switch-6 to my guitar (no picture, thank goodness).  But I'm wondering if I could take the guts out of the Switch-6 case and transplant them into the guitar like you did the single button.  I may have to sacrifice my old learner guitar and Frankenstein surgery it and experiment a bit.  I'll let you know how it goes.  I play harps through my Shure 57 on my VLT2 while playing my accoustic/electric through the guitar side.  Have had a lot of fun with the vocal  effects reacting to the different harmonicas.  Thanks again for the ideas.  Good luck on your journeys.

      • January 20, 2020
  • henrod
    Contributor - Level 2

    HI, all. New here. I've been using a Quintet on my solo gig for many years now. Bought a second one for a duplicate home setup. I have the manual, but it doesn't give any info on MIDI! I need to know how to set up the MIDI channel and troubleshoot why it won't receive messages from DP on my Mac the way the gig unit does.

    Any ideas??



    0 142
  • JilvirPaeste
    Contributor - Level 1

    Does any creative using VoiceLive 3/3x to setup that can mimic the backgroud or harmony or what it called like the chorus you will hear in the song of PLAY THAT FUNKY MUSIC by Wild Cherry? can any body creative there that can share an idea if you have in your mind or guess?

    thank you so much. 

    0 147
  • Boydsongs
    Contributor - Level 2

    I posted a question about audio delay from the HP out on my Perform V, and received an email with this case number (00992729). I can't find any referance to this case. Help?

    0 141
    • Boydsongs

      Hi @Boydsongs 

      I do see that one of my Care colleagues responded to case 00992729 on 8/16/19 requesting more information however I just asked if they could reach back out to you - let me know if you receive their new email. Be sure to check your spam folder! 

      • August 23, 2019
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