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249,986 members
127,084 posts
  • JohnnyG
    Contributor - Level 3
    2020-06-19
    Hi all. Need help with this unit . I know it's a legacy item but can't find any documentation or Youtube clips to assist me. It's like it never existed :-) The user manual is useless so any help would be appreciated greatly. Thanks
    0 66
    • JohnnyG
      TC-Mike Hi Johnny, what do you need to know? Please give us a description of your issue and possible the steps to reproduce. Currently the G-natural and all its documentation vanished from the website after the update.
      • June 24, 2020
    • JohnnyG
      JohnnyG Thanks for replying Tc Mike. I ended up just jumping in & pulling it to bits. Found a few dry solder joints which was making the compressor drop a leg at the beginning of the chain. With that sorted I came to realise that it just wouldn't reproduce using the stereo line level ins (one of which is instrument level but can be adjusted by level only to match) but there's still an impedance mismatch. The only way it comes to life is running the guitar at instrument level in mono. Not what I had in mind for my set up but have made it work for me. The balanced outs are pin3 Tip so when you combine it with anything there's a potential phase issue. I've persevered as a gigging set up with an expression pedal & my A3 preamp & it is well worth the money I paid. Always been a tc fan which was why I couldn't believe it sounded so bad. Was likewise surprised to not see any youtube reviews, they can't have been a great seller but with a little patience it's a good road worthy tank. Cheers J♫
      • September 3, 2020
    • JohnnyG
      TC-Mike HI Johnny, good to hear you sorted the issue! best regards, Mike
      • September 7, 2020
  • rbndr
    Newcomer - Level 1
    2020-06-16
    Hi, I would like to try out the latest ditto x4 firmware build. Could I get a link to it, along with a link to the original versions (should I need to revert it) thanks
    0 182
    • rbndr
      WilliamR Hello, There are currently no links to previous Ditto X4 firmware. If you need the previous versions, please create a care ticket and someone can track it down for you if you need it. Here is a link to the latest firmware.
      https://www.tcelectronic.com/Categories/Tcelectronic/Guitar/Stompboxes/DITTO-X4-LOOPER/p/P0DE9/Downloads#googtrans(en|en)
      • June 16, 2020
      • latest Ditto X4 firmware
        rbndr thanks, I was hoping to get the newer beta build 91
        • June 17, 2020
  • Drbob666
    Newcomer - Level 1
    2020-06-13
    Hi I can’t get TonePrint to work through my wireless guitar system. It works fine though a cable. I suspect I know the answer but is there a fix?
    0 67
    • Drbob666
      TC-Mike You can use USB transfer via app instead. In order for beaming to work you either need a magnetic speaker on the TP beaming device directly into your guitar pickup or you use a cbale froom the output into the input of the toneprint pedal
      • June 13, 2020
      • TonePrint through Shure GLXD16?
        Drbob666 Thanks for the reply. I thought as much! ????
        • June 13, 2020
  • WorriedBarry
    Contributor - Level 1
    2020-06-10

    Hi folks, 

    I've recently picked up an original edition Flashback x4 second hand on the 'Bay. My current delay is a good old Boss DD-3, and I was wondering if the Flashback can get close to the glitchy short delay sounds (Radiohead/Klinghoffer) that the Boss is famous for?

    I know that the hold function is unique to the Boss DD series, but I reckon that I'd get a similar result from tap dancing with the looper. 

    Apologies if this has been asked before. Pedal hasn't arrived yet so I haven't had a chance to experiment. 

     

     

    read more...
    0 36
  • Vkpiii
    Contributor - Level 1
    2020-06-06

    Hi, 

     I'm having trouble uploading the new firmware upgrade into my plethora x5. Any help on the matter would be appreciated. 

    1 215
    • Vkpiii
      NolaBass I need help with this as well!
      • June 13, 2020
    • Vkpiii
      Nigel67 Hi, have you both managed to upgrade your Plethora X5 firmware or are you still having issues. If you could tell me where you get to using the upgrade instructions and I will be able to help you further. It may also be easier if you submitted support tickets using the tab at the top of the page, but I will leave this option to yourselves.
      • June 23, 2020
      • Plethora x5 firmware update trouble shooting
        NolaBass I have downloaded the latest firmware for my Plethora but it will not open on my Mac. I have the Macbook Air with the 10.15.5 Catalina OS. I click on the zip file and it just makes a copy. I was really hoping to have the updated version that includes a tuner and several others. Further later this year, I'm hoping to have the next update to include the looper. I'm enjoying the pedal but very discouraged about the firmware not unzipping and install. I hope I don't have to return it and look elsewhere. I followed the instructions exactlly but it did not update when I dragged the zip file to the Plethora. Very frustrated.
        • July 6, 2020
      • Plethora x5 firmware update trouble shooting
        Nigel67 Hi NolaBass, I am not sure where in the instructions you are reading about unzipping a file? You should have downloaded a .bin file (version 1.1.52) which you drag and drop. If you go to this link https://mediadl.musictribe.com/download/software/tcelectronic/Plethora%20X5%201.1.52%20firmware%20release%20notes.docx then the upgrade instructions will be downloaded for you. They are also on the TC Electronic website.
        • July 6, 2020
      • Plethora x5 firmware update trouble shooting
        NolaBass Whenever I download it a warning comes up saying"It cannot expand Plethora It is an unsupported format"
        • July 9, 2020
      • Plethora x5 firmware update trouble shooting
        Nigel67 When you download the word document in my link? Is that when you get the warning? Can you write down the exact process that you are using to upgrade your Plethora, or probably the easiest way would be for you to submit a ticket using the support tab above and then attach a short video or pictures of what you are doing when trying to upgrade the unit which I can then look at. Let me know the case number and I will pick it up.
        • July 9, 2020
      • Plethora x5 firmware update trouble shooting
        Nigel67 This is what is in the link. Sorry, should have thought about copying and pasting before
        Plethora X5 1.1.52 firmware update release notes

        Dear customer,
        the new 1.1.52 firmware version adds Midi CC control options for PLETHORA’s 5 footswitches
        What’s new?
        The foot switches of your Plethora can now be remote controlled via Midi using CCs 102 (slot1) to 106 (slot 5)

        Midi CCs 102- 106 toggle the foot switches: <64 OFF >64 ON [Bypass ON = dry signal/ FX OFF - Bypass OFF = FX ON]



        Improvements/bug fixes :
        • Tuner not working on empty board in true bypass mode - fixed
        • Protect board load if a Toneprint is corrupt
        • Toneprint audition data gets cleaned on startup
        • Ensure correct formatting on USB disk
        • Ensure BT operation after reset/restart
        • Ensure mobile app connection is possible after reset/restart




        How to update your Plethora firmware to version 1.1.52?

        To update your Plethora to the latest firmware, just download the “plethoraX5_1_1_52.bin” firmware file and drag and drop it your explorer/finder’s PLETHORAX5 icon that will appear once you connected your pedal via USB to your computer.

        Now disconnect the USB cable and power cycle your device for the firmware to be uploaded.
        Wait until the procedure has finished and the pedal has rebooted.

        Congratulations your Plethora is now updated to the latest firmware.

        You can check the firmware version in your PX5 under SETTINGS/GLOBAL/SERVICE/FIRMWARE
        • July 9, 2020
    • Vkpiii
      NolaBass Whenever I download it a warning comes up saying"It cannot expand Plethora It is an unsupported format"
      • July 9, 2020
  • dubbeljoe
    Newcomer - Level 2
    2020-05-27

    Hi all,

    I just got a TCE M350 dual effect processor and it is lovely.

    Only problem I have is the software.

    How do I get a serial number for this free downloadable software?

    And why can I download it from the TCE website and there is no instruction how to get it working?

    Any ideas?

    thanks,

    William

    read more...
    1 74
  • Maximilain
    Contributor - Level 1
    2020-05-19

    Hi! I need to get a new battery for my M2000.

    Can tc send me one?

    0 33
    • Maximilain
      TC-Claus

      Hi Maximilain,


      We can't send You one but this is the battery You need: Renata CR2032RV


      All the best and stay safe from


      Claus

      • May 19, 2020
  • jonhollis
    Contributor - Level 3
    2020-05-10

    Hi - so it looks like the user on the mac osx app is different to the one on my iphone and indeed the one on my ipad. isnt there a way to log in and have one user on all devices. there doesnt seem to be a way to log in. just a tab called user.....

    read more...
    1 80
  • Sonichousepost
    Contributor - Level 1
    2020-04-12

    So I've been using my remote CPU and hardware Icon Version I with my upgraded Frame MKII for a while. I wanted the latest software before it was gone so updated fram to 8.5, net same etc no issue. When I sent the Icon to the update folder it loaded the software not compatible with MKI. Now I have a Remote Icon that can't get to load Software. Is there a way to reset the remote CPU back to birth, or was this a lethal mistake? The MKII Remote CPU has a reset button on front, the original does not. I'm not A big fan of the Software remote, compared to the hardware version.

    read more...
    0 109
    • Sonichousepost
      TC-Claus

      Hi Gary,


      It's a bit complicated process - You need to take out the PMCIA Card out and reload software with a card reader and USB Image Tool.


      I would suggest to find a Service Center near You


      All the best and stay safe from


      Claus

      • April 21, 2020
  • Doubleneck1
    Contributor - Level 1
    2020-04-10

    I’ve read about all of the Freezing issues on this faulty pedal but not until I bought one. Mine, like many others Freezes, but it does it when I turn the effects knob. A constant red light is on for the Effects LED and for Looper 1. Anyone else suffered this fate? This pedal is apparently a big mess. 

    read more...
    0 133
    • Doubleneck1
      Wolf53

      I had the same issue with my Ditto X4. Returned the device to manufacturer. They reseated the SD card internally and restored the firmware. If this were to happen again to my unit again, I believe I could have done this myself.


      Hope this helps!

      • April 10, 2020
    • Doubleneck1
      TC-Mike

      Hi Doubleneck,


      Please get in touch with our tech support regarding this. they will advice you on how to get your unit fixed.


      Please let them know the serialnumber, so they can check wether your pedal still had the 1st generation SD card that we no longer use..


      Cheers,


      Mike

      • May 6, 2020
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