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149,584 posts
  • New
    Marksross77
    Newcomer - Level 1
    2021-12-26

    I’m trying to reach tech support for tc electronic and was directed here. Basically tone print doesn’t work except once in a while. As far as I can tell I’m doing everything correctly. Phone speaker is on, tone print setting switch is selected etc. but it just doesn’t work. Very frustrated. Any ideas? Thanks Mark

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    0 7
    • Marksross77
      PedroRodrigues Hi Marksross77, thank you for your post. In this case I would first suggest performing a firmware update on your unit.
      To update firmware:

      -connect Hg pedal to computer via USB
      - hold down the footswitch and insert the power connector
      - release footswitch (pedal LED will turn green to indicate boot mode and your pedal is now ready to receive the update)
      - Start the updater and select your HG pedal in the drop-down menu
      - Click on "update"

      To access the firmware please see the links below:

      Hyper Gravity PC installer R706
      https://www.dropbox.com/s/yzsw2bfbxotlj3k/HypergravityFirmwareUpdater-1.0.05.706.exe?dl=0


      Hyper Gravity Mac installer R706
      https://www.dropbox.com/s/ouhxpj74uxxnvts/HypergravityFirmwareUpdater-1.0.05.706.dmg?dl=0

      To use TonePrint-based compressor configurations, set the Compression type selector to
      “TonePrint” To Transfer the Toneprint to your Pedal

      Launch the TonePrint app on your smartphone.
      Find the TonePrint you want to use. You can browse TonePrints by Artist or Product (i.e., pedal type). You will also find Featured TonePrints.
      Plug your guitar or bass into your TonePrint pedal.
      Turn your TonePrint pedal on.
      Turn up the volume on your instrument and set the pickup selector to one pickup.
      Hold the speaker of your smartphone next to the chosen pickup and touch “Beam to pedal
      • Jan 18
  • New
    MilanRadjen
    Newcomer - Level 1
    2021-11-26

    How can i get further from trying to connect to Pay Pal?? Is it TC problem or what?

    1 11
    • MilanRadjen
      ChrisEdwards1 Hi MilanRadjen, Is it possible to expand further on the issue you have encountered as it is currently not fully clear? If you can provide any screenshots that may be of great help.
      • November 26, 2021
    • MilanRadjen
      PedroRodrigues Hi MilanRadjen, please check you case as I have replied to your assistance request as well as on your original post above. Thank you
      • November 28, 2021
  • New
    albucristian83
    Newcomer - Level 1
    2021-11-25

    Hello,

    Reading the product manual for the KT-2A leveling amplifier, found this written:

    "The controls on the 2A-KT consist of a Pre-Emphasis trimmer which adjusts the compressor / sidechain interaction. When set fully clockwise, the sidechain responds to the full frequency bandwidth of the incoming audio. As the trimmer is turned counterclockwise, the compressor responds less to the signal's high frequency transients."

    Shoudnt be the opposite for counterclockwise rotation? Meaning the compressor reacts more to high frequency acting like sort of a de-esser?

    Why to react more on the lows and ignore highs?

    I ask this because this is the functionality I know the older LA2A units have...

    Many thanks for reply and clarification.

    BR,
    Cristian

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    0 9
  • New
    Davpis
    Newcomer - Level 1
    2021-11-23

    When will these be available again? I've been waiting over a year with Sweetwater it's backordered

     

    thanks

    0 5
  • New
    vanwinsum
    Newcomer - Level 2
    2021-08-16

    I have a KT-2A which I use for recording and compression of bass guitar or electric guitar, and for singing ofcourse. The way I do this is:

    - for the bass and guitar via a mic in front of the cabinet, and singing via a voice mic

    - input that into a voice preamp, in this case a Tascam TA-1VP

    - output that to the KT-2A

    and in that case the KT-2A works fine, the meter responds as an indication that the signal is processed.

    HOWEVER, what I also want is to add the KT-2A to the effects loop of my guitar amp, and this is what does not work:

    - send the preamp signal of my guitar amp (Marshall JVM or Fender tube amp) to a DI box input

    - connect the XLR output of the passive DI box to the microphone input of the TACAM TA-1VP

    - output that to the KT-2A and connect the KT-2A output to the return of the effects loop of the guitar amp

    In that case the meter of the KT-2A does not respond no matter how I set the peak reduction knob: the meter stays on zero.

    I suspect the output of the SEND of the guitar amp is too different from the microphone output, even it I have a DI box in between. So how can I get the KT-2A to work in an effects loop of a guitar amp?

     

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    0 52
    • vanwinsum
      DaveMorrison Does it work when you directly connect the amp's preamp out to the KT-2A's input? This would be the normal connection method. The pre amp level may be to low to drive the KT-2A since there is no input level control. Maybe a -10 to +4 level box will be needed to bring the instrument level up to the "pro" level that the compressor expects. Or use a compressor that has input gain. The original LA-2A was designed for radio stations which have consistent broadcast levels.
      • August 16, 2021
  • New
    samaron
    Newcomer - Level 1
    2021-05-18

    Last year I bought a Shark FBQ100 from my local vendor. Estimated delivery time were January this year. When January came, the delivery date got moved to April. The month came and went without and update.

    I contacted the vendor this month, and the response was that it isn't on stock in China. Other vendors abroad have either removed it from their sites or has delivery dates many months into the future. No specifics were available regarding production status.

    So, I try to seek an answer, hopefully from a more direct source.

    Has this become a discontinued product? Any status regarding production?

    Some clarification would be appreciated.

    I apologize, had trouble finding an e-mail to contact, or an appropriate channel to direct this question.

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    0 72
    • samaron
      Paul_Vannatto Good chance that they have been held up due to the chip shortage, like many other electronic devices and automotive vehicles.
      • May 18, 2021
  • New
    albucristian83
    Newcomer - Level 1
    2021-05-13

    Hello,

    I have seen recently that the LA-2A type compressor initially called KT-2A is now named 2A-KT?


    0 90
    • albucristian83
      Dale_M Hi this is correct, it's the exact same product they just changed the name around.
      • May 13, 2021
    • albucristian83
      Danopiano Any idea when there will be more available?
      • May 30, 2021
    • albucristian83
      Dale_M

      The team in question do not have a presence on Community, can I ask you send your inquiry via the above support tab/pre-sales many thanks

      • June 3, 2021
  • New
    gugabrandao
    Newcomer - Level 1
    2021-04-27

    Hi friends, I'm trying to find the Behringer/EUROCOM SPL3220 but I think this is no longer available... Anyone, please, could explain what happened??

    0 59
  • New
    mikehende
    Contributor - Level 1
    2021-04-12

    hello guys, can anyone give me the phone number for tc electronics Support department please? Thanks.

    0 43
    • mikehende
      KyleJohnson Hello Mike, Kyle here with Music Tribe. For technical support/service please click on the Support link at the top of the page and then submit a Support ticket so that we can assist you. There is not a phone number for support.
      • April 12, 2021
      • Support phone number for tc electronics?
        mikehende Oh I see, thanks.
        • 1
        • ·
        • April 12, 2021
  • New
    bgbdarby
    Newcomer - Level 1
    2021-03-24

    Hi everyone,

    I recently purchased the 76-kt compressor and im absolutely loving it. I am aware of the rear vu meter adjustment pot as stated in the start up guide but there is also a small hidden screw directly underneath the vu meter that i have messed around with (which i regret doing) i dont know why i messed with it, i was just curious what it did. 

    Im worried ive somehow messed up the calibration now as i presume this screw is factory set and shouldnt be altered. I can see that you can turn it clockwise and anticlockwise one turn and then it becomes stiff, you then screw further past that stiffness and it sort of resets to the loose, clockwise/anticlockwise setting as before.

    Am i ruining the screw by turning it over and over to see what it does? is it some sort of spring that i am unwinding?

    Id really appreciate any technical information to settle my mind on how this screw works and what you should do with, if i have perhaps ruined it by over turning it, or if i am just worrying too much?

    Thanks ever so much in advance.

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    0 90
    • bgbdarby
      ChrisEdwards1 Hi bgbdarby, I can see you have also submitted a case for this inquiry which I have just responded to. Please keep an eye on your spam and junk folder for my response and if you can't find it please let me know.
      • March 24, 2021
      • 76-KT VU Meter screw directly underneath meter function? help needed.
        bgbdarby Hi Chris, I replied to that email earlier. Did you see my reply? thanks
        • 1
        • ·
        • March 24, 2021
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