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294,237 members
177,320 posts
  • New
    Amado
    Newcomer - Level 1
    2022-05-31

    My Voicelive Acoustic Play just hit a frozen blue screen the other day while setting up for a gig.  I havent been able to get it to do anything since then. I stumbled across a supposed update on a few different threads (i believe it was called Voice software 2) but when i clicked on link they say its "unavailable" 

     

    Hoping my issue is fixable!

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    0 13
  • New
    Beallstreet
    Newcomer - Level 1
    2021-12-21

    Newbie here. I have friend with an older "Quintet" harmonizer that is improperly identifying the MIDI chords that a Kronos keyboard is playing. The Quintet is in "chord" mode, and according to the manual it should be identifying the notes and chords played by the keyboard that is plugged-into the MIDI in on the Quintet. The screen displays the wrong chords. Anybody got any ideas as to what might be going on? 

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    0 22
  • New
    dheidt
    Newcomer - Level 1
    2021-12-07

    My guitar will play direct to my amp but will not play through the harmonizer

    0 13
  • New
    AshleyKitson
    Newcomer - Level 1
    2021-10-01

    I've had my VL3 a year or so now.  As far as voice goes it's brilliant.  However, I play 3 acoustic instruments in a live gig: 6 string, 12 string and a bazouki. I've figured out I need an off board input controller to adjust the input signals from three into the VL3. Now I just need to be able to step on the program pedal and know that all the basic tone, reverb etc is correct for the instrument I am playing. I Can get it right for one. How do I get it right for all three.

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    • AshleyKitson
      PedroRodrigues Hi AshleyKitson, thank you for your post, and I'm sorry for the late reply.
      When you use an off-board input controller you will most certainly be feeding one signal at a time on to the VOICELIVE 3 and I believe that you would be able to set up a configuration for each instrument and trigger that configuration when you are playing any of the 3 instrument, this will be by setting up PRESETS on the VL3 for each instrument.
      Essentially, a Preset is a record of all the settings for a group of effects that you can recall quickly and easily and extremely flexible.
      A Preset can be general purpose like a simple Reverb or Harmony sound or can also represent a specific song or portion of a song via multiple effects and settings.
      To be honest not sure how this would work specifically when it comes to change the instrument on the input controller side but on the VL3 if you store a Preset you can recall that full present at any time
      If your set up a Preset for each instrument and change the instrument on the input controller and then trigger the preset stored for that specific instrument it might work.
      I will leave you below a link for the full manual where on Page 44 and forward you will be able to access more information on Presets and on page 54 for Remapping a footswitch
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0CDY
      I will also leave you below the full video collection for the VL3
      https://www.youtube.com/watch?v=eSlom0UbQTA&list=PLR6Yp1ynH1xfklKn1W2KXRUvm10F7qbI0

      I hope this helps.
      • November 3, 2021
  • New
    KennethKohncke
    Contributor - Level 2
    2021-09-27

    Hi TC Helicon Developers,

    I have been using the Play Acoustic for quite a few years now and am finding I have need of more from it.

    Here is the challenge I put to you. Come up with a new, closer to fully digital version of the PA.

    The problem I have is trying to adjust settings from behind the mic, guitar and PA. I need to be able to hear what the audience is going to hear to make those adjustments confidently. So what I envisage is the PA being able to connect wirelessly to either a phone or tablet (android), or laptop or tablet, (windows). So I can record myself on the looper, then go out into the venue connected to the tablet and be able to make all the changes to settings there. I would like the settings to be more advanced and more user friendly like the way they are generally displayed and adjusted in a daw. In paticular EQ, Comp, Gate.

    Would be awesome if you could build it!

    Does anyone know of anything like this already on the market?

    Cheers, Ken.

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    • KennethKohncke
      PedroRodrigues Hi KennethKohncke thank you for your post, it sound like a very cool idea I will forward your proposal to the Dev. Team . Thank you
      • September 28, 2021
  • New
    BHShooter1
    Newcomer - Level 1
    2021-07-02

    I bought a TC Helicon Harmony G-XT a few months ago.  During my last recording sessions it worked fine.  After writing new songs to record I hooked up the rig and now signal from the microhone to the mixer.  I thought it might be the guitar needed to be hooked up to activate the mic.  The guitar plays through to the mixer, but still no mic. 

     

    Is there some setting that I am missing that is keeping the mic from working?  Does the mic input just stop working?  I have replaced both XLR cables with new ones and still no signal to the mixer.  What am I missing?

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    0 98
    • BHShooter1
      NicJonesMT Hi BHShooter1.
      Sorry to hear you are having issues.
      I think the best option would be to submit a tech support ticket and a member of the team will be able to advise you further.
      If you could provide the following information in your Ticket it would help to Speed things along.

      • Can you please detail any other devices that are being used in conjunction and exactly how these are connected to your device? This includes Microphones, Mixers, Computers ETC.
      • Can you please detail how parameters on the device are set?
      • What firmware are you using and have you tried reflashing?
      • Have you tested the device using an alternative audio source?
      • Do you have access to alternative cables?
      • Have you tested the device with an alternative power source?
      • Can you confirm the specifications of the power cable you are using?
      • Are any LED’s or lights on the device lit up or behaving erratically?
      • Do you have a similar device that you can compare the behaviours of?
      • Can you please provide me with a detailed description of how the device is behaving and any other trouble shooting steps that you have undertaken?
      • Is the Issue Intermittent or constant? If it is intermittent is there a specific setting that needs to be used to cause the issue?
      • July 3, 2021
  • New
    SCDamon
    Newcomer - Level 1
    2021-06-29

    I desperately need to turn global key off. I have cycled through the setup menu without finding it. My first day with this unit, all presets are locked on C major. Help!

    0 66
  • New
    andyspeck
    Newcomer - Level 1
    2020-11-02

    Just purchased a new SingThing and the instruction manuals (and YouTubes) seem very limited in instructions.  When I engage/change the "Effects" button, it seems that the effects are applied equally to guitar AND voice.  In other words, effects should be unique to each desired input (guitar separate from voice).  Frustrating to say the least.

    Help please!?!?!

    Andy

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    0 136