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294,390 members
177,487 posts
  • New
    Tonykhourymidas
    Newcomer - Level 1
    2022-08-03
    i had a problem with motherboard & cpu of klark teknik dn9696 multitrack recorder i sent it to amac the distributor in lebanon of klark teknik & midas since on week, they contact klark head quarter in uk, they answer them today that they can't fix it because spare parts not available anymore, this makes me angry because i bought since 10 years at 25k it's not logic to not keep spare parts  klark store for it.
    please if you can find a solution to fix it i'll be grateful, you know i'm the first customer in the middle east who bought the first midas & klark dn9696 & i did upgrades for 2 pro6 to prox in 2019 because i believe in your company, i do not deserve such treatment.
    best.
    tony
    chief of sound casino du liban
    read more...
    0 11
    • Tonykhourymidas
      coachhouse You can try and save the unit yourself. I replace the ATX power supply in ours and also swaped out the motherboard with one off ebay. It even updated it to have USB 3 which was nice. GIGABYTE ULTRA DURABLE 3 AM3 MOTHERBOARD 770TA-UD3 ATX USB 3.0 SATA6G 140W CPU . You will need to get a CPU and RAM for it as well. We cloned the two internal drives to SSD before booting up with the new board. So far and about 10 shows its working great.
      • Aug 6
    • Tonykhourymidas
      Tonykhourymidas

      did you changed all these stuff for dn9696 & it works well?

      • Aug 8
  • New
    Olemou
    Newcomer - Level 2
    2022-08-02

    Mair for my Midas rm18 crashes in iOS 16 on an iPad. It is IOS 16 beta 2.

     

    0 1
    • Olemou
      NicJonesMT Hi Olemou.
      Can you please click support at the top of the page and submit a technical support ticket.
      Please provide as much detail on your setup and exactly what is happening (For example does it crash if you adjust a certain parameter in the app).
      • Aug 2
  • New
    dcoleman1601
    Newcomer - Level 1
    2022-06-18

    Is there a manual for the M32C-Edit appplication?  If so, where can you go to download it?

    1 9
  • New
    progrockbrit
    Contributor - Level 1
    2022-06-16

    Where can I get the Vyzor app/software for my my MacBook, so that I can use it to program my G-system?

    Thanks.

    0 4
  • New
    skdeish
    Newcomer - Level 1
    2022-05-20

    I want to upload my sequences and sequence dump files to a cloud drive after I save them to my iPad through the Synthtribe app. Using an RD-6. Where do I find these files outside of the app once I send them to my iPad?

    0 11
    • skdeish
      NicJonesMT Hi SKDeish.
      I've forwarded this on to our development team and as soon as I get a response I will let you know.
      • May 21
    • skdeish
      skdeish

      Thanks Nic, any update on this at this point?

      • May 31
  • New
    richoz
    Newcomer - Level 1
    2022-05-12

    Hello, I've just purchased Sub'n'Up mini. It works great.

    I'm trying to add only the low (bass) frequency from my guitar, ignoring the mid and high. Something like Boss OC-5 does. I have tried using Tone Print and edit the input EQ to hi-cut, but without any success.

    Any tips from anyone here?

    Thanks,

    Richoz

    read more...
    0 17
  • New
    SteveWalker
    Contributor - Level 3
    2022-04-25

    I have two new Surface Pro 8 tablets running Windows 11. I use the XR-18 mixer controlled with X-Air Edit.

    X-Air Edit running in Windows 11 on Surface Pro 8 problem is faders are jumpy making it difficult to set volume on a channel.

    Previously, I used X-Air Edit on a Surface Pro 3 tablet in Windows 10 and fader movement did NOT have this problem and I used this for 6 years without this problem.

    The SP3 screen has 1024 pressure points and the new SP8 has 4096 pressure points. 

    Is there a download of X-Air Edit compatible with a touch screen with 4 times more accuracy pressure points?

    Or does anyone know the source of this urgent problem?

    Thank you,

    Steve Walker

    read more...
    0 9
    • SteveWalker
      SteveWalker I found new version may solve this issue: XR18 Software X-AIR Edit (PC) Version 1.7 2021-04-28
      Improvements
      • Preventing App Nap causing Edit to lose connection or even crash on Mac
      • Sync-Direction is saved as preference
      • Improved touch interface for all platforms
      • Apr 25
  • New
    ANDY007
    Newcomer - Level 1
    2022-04-19
    I wanted to update my TC Helicon PLAY ACOUSTIC in VoiceSupport 2. But instead VoiceSupport installed the firmware of the Voicelive Play on it. Now I'm unable to use the the guitar input anymore and I can't reach the guitar fx menu.
    Is there a chance I can install the Play Acoustic firmware again?
    I tried to find it in the VoiceSupport Software but had no luck.
    I'm from China, and my English is not very good. I hope you can understand my expression, and I'm very anxious for your reply. Now my equipment can't be automatically upgraded by the official upgrade tool, so I may need to manually add firmware to restore the equipment. Can you provide me with this attachment?       PlayAcoustic firmware 
    read more...
    0 12
    • ANDY007
      NicJonesMT Hi Andy007.
      Please click support at the top of the page and scroll down to the technical support option.
      If you submit a ticket we can then advise you further.
      • Apr 19
    • ANDY007
      ANDY007

      Hi NicJonesMT. I'm very glad that you saw my message and replied to me. According to your detailed instructions, I found technical support and successfully submitted the case. Thank you very much indeed.

      • Apr 19
  • New
    VernonNeeley
    Contributor - Level 2
    2022-03-18

    Hello and good afternoon!  I am hopeful that there could be an update to the iPad version of the X Air app?  Is it possible to have access to the X Air Edit app for iPad?  If not, are there any plans to add a meter to the input page on the mixer so we can properly set our mic gain?

    Thanks!

    Vernon

    read more...
    0 12
    • VernonNeeley
      Nigel67 Hi VernonNeeley. Apologies for the late reply. I have passed your request on to the development team. Unfortunately this feature update in M-Air is not possible, however there is ongoing work on a new app development in which it will be included. I am afraid that is all the details I can give you though. All the best
      • Mar 22
  • New
    Szmyd
    Newcomer - Level 1
    2022-03-09

    I've just registred my Behringer audio interface. Is "redemption code" valid for Waveform Pro DAW?

    Is it possible to download only plugins, without Waveform? I use Cakewalk DAW.

    Regards

    Andrzej Szmyd

    0 47
    • Szmyd
      Dale_M The redemption code is for a free version of Tracktion only, there are no other options.
      • Mar 9
    • Szmyd
      Szmyd So, how can I get redeem code for Behringer customer? Register once again? I haven't got email with this code.
      • Mar 10
    • Szmyd
      Szmyd Redeem code is valid for Waveform OEM software version.
      • Mar 10
    • Szmyd
      Szmyd Separate download of plugins (without Waveform) isn't available.
      Am I right?
      • Mar 10
    • Szmyd
      gmocsary I did not get my Traction activate code. Why?
      • Mar 30
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