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259,798 members
138,216 posts
  • New
    RichardBlack
    Newcomer - Level 1
    2021-09-27

    Hi,

    Delving in the world of minor annoyances here. When I switch my studio on, everything powers up automatically, except my Clarity M.  This has to turned on manually by pushing button 6 on the right-hand side, even though it's power supply is already on.

    Is there a secret setting to fix this please?

    R.

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    0 11
  • New
    stoltenberg
    Contributor - Level 2
    2021-08-25

    Hi there. 

    The encoder in my studiokonnekt 48 remote does not work precise anymore and two leds on the »ring« are broken. 
    Are there spare parts or at least technical specifications for the encoder an dthe leds available? Or is there still a repair service? 

    Thank you! 
    Jan

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    0 21
    • stoltenberg
      WilliamR Hello, please click on the support link on the top of the page and create a service ticket and someone will get in touch with you ASAP.
      • Aug 25
  • New
    kmxmusic
    Newcomer - Level 1
    2021-08-22

    I moved from Spain to US and brought two pieces of gear with me, X Touch One and a Clarity M Stereo, which worked perfectly in Spain. Since in the US plugs are different, I bought power supplies for each one according to the input V and mA that indicates each device. None of them turn on, I went to an electronic shop and they told me that it could be polarity issue, so they try with another compatble plug (correct V mA) and polarity, but it did not work.

     

    Is there any way I can make my gear work in the US? Is it posible they got damage because of polarity?

     

    Thank you.

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    0 23
    • kmxmusic
      ChrisEdwards1 Hi kmxmusix, I can see you have also submitted a technical support ticket regarding this matter. Please note a response has just been sent on this ticket, if you are unable to see the response in your main inbox please check your spam/junk folders.
      • Aug 22
  • New
    lazarusmusiq
    Newcomer - Level 1
    2021-08-03

    Hey guys the library button on my clarity m is not working i just bought it 7 months ago and I don't understand 

    0 52
    • lazarusmusiq
      Dale_M Sorry to hear this, please go to the support tab above and select Technical for us to assist you.
      • Aug 2
  • New
    henrikh2021
    Newcomer - Level 1
    2021-07-06

    Hi, new to this forum.

    Here is my questions below.

     

    Does anyone know if there is a windows 10 64bit

    driver for Impact twin soundcard ??

    I know this soundcard is obsolete, but it is still

    a very powerfull soundcard.

     

     

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    0 67
  • New
    JMJMJM
    Newcomer - Level 1
    2021-03-04

    Hello, 

    I would like to ask about Clarity M Stereo's compatibility with macOS 10.7.5. I cannot install the latest software and I think the problem is that the latest software is not compatible with an old version of macOS).

    Is there any way to download the old version of the ‘Clarity M Stereo Plug-in macOS Mac’ like 1.0.x which is compatible with macOS 10.7(Lion)?

     

    Thanks!

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    0 88
    • JMJMJM
      PedroRodrigues Hi JMJMJM please consider that you are referring to a OSX released in 2011 so I would not advise your to interface the unit is that OSX version and use at least version macOS 10.13 High Sierra. Thank you
      • Mar 16
  • New
    lemix
    Newcomer - Level 1
    2021-02-07

    Hello there,

    The headphone jack [ upper/switching ] is broken. Could you please help me locate the correct part so my technician can have it installed.

    Link to a site selling the part would be appreciated. Ideally I'd like to order directly from your parts department.

    From a picture [  https://logout.hu/bejegyzes/vodkaboy22/uj_kedvenc_dac_adc_interface-em.html ]   it looks like this is a double stacked (2units) stereo, switching, through hole ,1/4" jack

    Your prompt help would be much appreciated.

     

    Le Mix Production
    Professional Audio Services
    [email protected]
    https://www.facebook.com/lemixproduction
    Andrew St.George_416 503 3350

     

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    0 76
    • lemix
      RexBeckett Hi, you can request parts by raising a Care ticket.

      At the top of this page, click Support then scroll down the new page and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Feb 7
    • lemix
      PedroRodrigues Hi lemix sorry I just came cross your case , please consider that this unit is discontinued for some time now and we do not have much parts available might also be useful to contact our partners for any faulty unit they might have and you will be able to extract some useful parts.
      • Feb 24
  • New
    derekbrin
    Newcomer - Level 1
    2021-01-27

    Where can I find presets and installers for my Clarity M? Are there any recent updates like a Netflix preset?

    I vaguely remember an option to get additional presets but I cannot find anything online and anything out there is well over 2 years old.

    With the loudness war coming back around again as we mix music for streaming and film for Netflix a lot of us Clarity users are praying for new presets while we use the current metering plugins that are all up to date. I hope TC doesnt forget us.

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    0 78
    • derekbrin
      PedroRodrigues Hi, derekbrin they can be downloaded from the product page on tcelectronic.com.
      Please note that Factory presets 1-5, which normally cannot be altered from Clarity M but can be edited, moved or deleted when connected to a computer.
      • Jan 27
  • New
    bradp015
    Newcomer - Level 1
    2021-01-14

    Hi, 

    Having some trouble making this work.

    Clarity M >>>stock cable d sub fanout #1 cable to BNC to XLR adapter (as stated in manual)>>>connected to 1. mackie dl32r AES out, and 2. Aphex Compellor AES out. Signal present at outputs but not apparent at Clarity meter. (I have not confirmed signal is at the AES output but assume it would be on both devices)

    I see metering at about 20-30db less than expected. (It may be just noise? I do not have a way to monitor the AES outputs of the mackie and compellor) Peaks around -35db. Although Im running a -12LUFS signal out the analog outputs of both devices. (mackie and compellor)

    > On the mackie I was not able to get lock when I adjusted input to AES1 on the clarity. Never locked.

    > on the Compellor, lock didnt happen for a while, although I was new to connecting to AES and it may have been user error in selecting AES1 in the sys prefs.)

    I am using the adapter stated in the manual. I am using the stock fan out cable. Nothing else is connected other than power to the clarity. I have used this unit with Optical sp/dif and toslink with success. (analog RCA to AD converter to clarity). I have also tried AES out of a x32 without success. Pls comment if you have ANY troubleshooting ideas!!! Thank you!!!!!!

    Any help apreciated!!!

     

    Brad P

    thank you!

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    0 100
    • bradp015
      PedroRodrigues Hi Brad have you tried specific AES 50 cables on the case of the Mackie as the AES50 is transmitter at higher frequencies than the one supported via a XLR cable? Are you using the Neutrik NA2FBNC adapter to bridge the BNC connection with XLR connection present on the Sub D cable? Have you selected the digital input source for AES on the Clarity M?
      • Jan 15
    • bradp015
      bradp015 -- I'm using the cable provided by TC electronics.
      -- I am using the Neutrik adapter to bridge the BNC connection with XLR connection present on the D sub cable That is provided in the clarity box. The fan out cable.
      -- I have selected the AES one, AES two, AES three, and optical choices on the clarity.
      Thank you for your ideas
      • Jan 15
    • bradp015
      bradp015 Any other things you think I might try???
      • Jan 16
      • Clarity M running in stereo via AES XLR adapter connector not working
        PedroRodrigues Hi bradp015 can you confirm that when you select the digital input, you are selecting the correct channels? The options are AES 1, 2, 3, 1-3 (5.1 surround).
        • Jan 18
    • bradp015
      bradp015 thank you Pedro!!!
      When i select the dig channels i can see on the display AES1, AES2,AES3 etc....
      How long does it take for the clarity to lock to the digital input?
      Does it auto select the sample rate/bit depth?
      The manual isnt very specific about it all..
      thank you for your help!!!
      • Jan 18
      • Clarity M running in stereo via AES XLR adapter connector not working
        PedroRodrigues It should not take long to lock on to the input signal. Can you please provide details on the signal inputting on the Clarity M? Thank you
        • Jan 19
    • bradp015
      bradp015 The device is a Aphex Compellor with AES out. The XLR to BNC adapter to the tc elec included cable assembly fan out with D sub is connected to the clarity. Signal is a commercial song playing thru the mackie dl32R going to the compellor. The analog outs of the comopellor is routed to a tricaster video switcher.
      • Jan 19
      • Clarity M running in stereo via AES XLR adapter connector not working
        PedroRodrigues Hi bradp015 can you confirm if the signal outputting form the tricaster is AES3?
        • Jan 20
  • New
    JohannesPla
    Newcomer - Level 1
    2021-01-06

    Dear TC Electronic Team, 

    I' recently bought the clarity m stereo and I really like it so far. Nevertheless the spectrum analyzer is too compressed in my opinion. For me, the spectrum is the the most important tool in production/mixing phase. Is there any consideration for an future update on "optional" expanding of the analyzer? This would definetely fulfill my dream and I believe a lot of users or potential buyers would love this feature. Otherwise I'm gonna have to consider if I really need this device on long term. 

    Also a tilt setting for the spectrum analyzer and an optional RMS and crest factor readout would be amazing! 

    Best wishes Johannes 

    read more...
    0 67
    • JohannesPla
      PedroRodrigues Hi Johannes, please be aware that any updates on the unit and the respective plug in is present on the products page that you can access by following the link below: https://www.tcelectronic.com/tcelectronic/product?modelCode=P0DC8. Please also consider that regarding the RTA, this tool allows a individual band zoom that allows you to pinpoint exact frequencies allowing any frequencies to be easily identified and adjusted, I understand its not a full screen or even a more expanded view but still allows a detail working environment. In Regard to RMS and crest factor please consider that the Clarity M is a Loudness Meter and offers the most used Loudness meters, therefor when it comes to the RMS meters and the crest factor, these are based respectively on PEAK meters and RMS meters and are effectively outside the operating scope of the Clarity M, that is exclusively a Loudness Meter. Thank you
      • Jan 7
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