Statistics

298,884 members
182,564 posts
  • New
    djnewtone
    Newcomer - Level 1
    2021-12-03

    Transaction code: 0HH22433P33667505

    Invoice: 1522683

     

    Please check asap and send me the activation code to my email address.

    1 30
    • djnewtone
      PedroRodrigues Hi djnewtone, thank you for your post, to be possible to proceed with your request we will require your PAYPAL Payment confirmation and your ILOK USERNAME. Thank you
      • December 4, 2021
      • No activation code received for VSS3
        djnewtone Hi Pedro, Thanks for your reply. Please, find attached the PayPal Confirmation and here is my ILOK User: [email protected] Looking forward to your response.
        • December 6, 2021
    • djnewtone
      djnewtone No answer received yet. Any news on this???
      • December 9, 2021
    • djnewtone
      djnewtone Still nothing. What's happening TC Electronic????
      • December 13, 2021
  • New
    klem94
    Newcomer - Level 1
    2021-12-03

    Hi,

    I have not received my activation code. 

    I need it urgently for a live theater production. 
    I see that many people are in the same case as me. 

    I contacted the support team- no answer. I complained on Twitter, the community manager  came back to me, but still, no contact from the support team. 

    What are you doing ? This is highly unprofessional. But hey, I could have guessed it. Messed up activation system, and messed up support system, what a great combo. I will never buy TC products online. 

    Also, if I don't get my activation code by tomorrow, I will contest/cancel the PayPal payment, and will signal this scam behavior to the French customs and fraud protection service. 

    Please, everyone who bought products and haven't received any code:

    cancell your PayPal payment, if you didn't received your product activation code. 

    We won't get scammed. 

    read more...
    1 51
    • klem94
      PedroRodrigues Hi klem94 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • December 2, 2021
  • New
    michaelkroeger1991
    Newcomer - Level 1
    2021-12-02

    I have to join the line of people not receiving activation codes. Bought on Nov 29, opened support case CAS-505917-Y4K5Y9, nothing happens. Days later. Crickets chirping.

    No replys, this site is loading so slowly, this all shows how less MT cares about their custumers.
    What a shame this happened to TC, a company that was known for their highest quality products.

    Sincerly,
    Michael Kröger

    read more...
    2 24
    • michaelkroeger1991
      PedroRodrigues Hi michaelkroeger1991 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • December 2, 2021
      • No activation codes
        michaelkroeger1991 Thank you Pedro for catching up! I sent you a dm.
        • 1
        • ·
        • December 3, 2021
  • New
    wood381
    Newcomer - Level 1
    2021-12-02

    Hello,

    I purchased the product 5 days ago.

    I have contacted support 4 days ago and 3 days ago, but it doesn't seem to be checked yet.

    Looking at this forum, I thought there would be no reply, even if I just waited.

    What is going on?

    Please hurry up and do the best you can, because your product is great.

    Best regards,

    read more...
    1 13
    • wood381
      PedroRodrigues Hi wood381 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • December 2, 2021
    • wood381
      wood381 Hi Pedro.
      I replied directly to you.
      Thank you.
      • December 3, 2021
  • New
    JSRec
    Newcomer - Level 1
    2021-12-02
     
    I bought the VSS3 NATIVE plugin 30/11 and have not received an activation code. I started a case Case Number CAS-506667-Z6Z8Q8 yesterday "pre-sales" it was all I could because I had no serial number but did not hear anything from it either. 
    Regards
    Jörgen
    read more...
    2 29
    • JSRec
      ChrisEdwards1 Hi JSRec, I am sorry to see you have not yet received your activation code. I will ensure your case is followed up on today.
      • December 1, 2021
  • New
    tucks
    Contributor - Level 1
    2021-12-01

    Hello,

    I'm really getting angry now. Why is my ticket markes as "Problem Solved" three out of four times, when in fact I still have not received any licenses.

    I have provided all information, iLok User Id (oxytu), Proof of Pruchased (attached to ticket) and still nobody cares about those tickets.

     

    What escalations options are there for me?

    BR

    read more...
    0 40
    • tucks
      SvyatoslavMelik2020 HI! I am here with a same problem! i Make a ticket - what can i do now??? no email...
      CAS-506594-M9S7F7
      CAS-506592-F1G7J4
      • December 1, 2021
      • Still not received my licenses
        ChrisEdwards1 Hi SvyatoslavMelik2020, I am sorry to hear you have not yet received a response on your tickets. I will ensure they are followed up on today.
        • December 1, 2021
      • Still not received my licenses
        SvyatoslavMelik2020 ok! Thnks - i m waiting!
        • December 2, 2021
      • Still not received my licenses
        SvyatoslavMelik2020 !!!!! its here!!! in my email box!!!
        • December 2, 2021
      • Still not received my licenses
        SvyatoslavMelik2020 thank you very much!!!
        • December 2, 2021
    • tucks
      ChrisEdwards1 Hi tucks, upon investigation, I can see a response was sent out on ticket CAS-505336-L3C3S2 on 30/11/2021. It is highly possible this response may have routed to your spam/junk folder if it is not seen in your main inbox. If it is not in these locations either could you please provide an alternative email address we may forward it to?
      With regards to your other cases, these were closed out after the response was sent on the above case to avoid any duplicate responses.
      • December 1, 2021
      • Still not received my licenses
        tucks Hi, how can I give you some more email addresses to try out without publishing them here?
        • December 1, 2021
      • Still not received my licenses
        tucks Actually, there is nothing in any Spam filter, and no emails from your domain were rejected by my mailserver. Don't you see Email bounces? Why is there no customer portal? Why do I get Emails from your ticket system, but never a license key? This is all unlogical and seems to me like a whitewash action.
        • December 1, 2021
  • New
    Cinetracks
    Newcomer - Level 1
    2021-12-01

    Hello,

    Same problem as when I bought the 6000 bundle, no license code received for my TC2290 Native purchase.

    I already made a ticket : CAS-506234-J4F5S6

    Peter

    0 23
    • Cinetracks
      PedroRodrigues Hi Cinetracks, I have replied on case number CAS-506234-J4F5S6 nevertheless if you log in on your ILOK ACCOUNT you will be able to activate your license
      • December 1, 2021
      • No license code for TC2290 Native
        Cinetracks Thanks Pedro, I can see the license in my iLok account now.
        • 1
        • ·
        • December 1, 2021
  • New
    Markdvc
    Contributor - Level 2
    2021-11-30

    I ordered the studio elite bundle yesterday. While I immediately received an email from paypal acknowledging payment approval. I did not get anything from TC. I opened a support ticket, which has been acknowledged: "

    Thank you for contacting us. Your inquiry  TC Studio Elite Collection purchase no acknowledgement is now assigned to Case Number CAS-505945-T1C1M5 .

    Our Team will endeavor to respond to you as soon as possible"

     

    But I have not heard anything since then. Should I continue to wait (if so how long) or ask Paypal to refund the order and forget the whole thing?

     

    thanks and regards Mark 

    read more...
    0 38
    • Markdvc
      KyleJohnson Hello, Kyle here with Music Tribe. If you have not received your activation please submit a case through the Support link at the top of the page. Cases are answered in the order in which they are received. If you have received a case number, your ticket is in our system and will be answered.
      • November 30, 2021
      • No order acknowledgement on ordering Studio Elite Bundle
        Markdvc Thanks for replying Kyle. If you have actually read my post you will see that I do have a case number. Not sure if it went to the right department - can you check up on this and get back to me? When may I expect this to be dealt with? Clearly quite a number of customers have paid but not received anything - what happened?
        • 2
        • ·
        • November 30, 2021
      • No order acknowledgement on ordering Studio Elite Bundle
        PatReel I dont know why we get no information...open a case with paypal if nothing will happen
        • December 1, 2021
  • New
    arnoldorodeo
    Newcomer - Level 1
    2021-11-30

    Hi, 

    still received nothing. No iLok code for my purchase of TC VSS4.

    0 22
    • arnoldorodeo
      KyleJohnson Hello, Kyle here with Music Tribe. If you have not received your activation please submit a case through the Support link at the top of the page. Cases are answered in the order in which they are received. If you have received a case number, your ticket is in our system and will be answered.
      • November 30, 2021
  • New
    thunderstudios
    Newcomer - Level 1
    2021-11-30

    Bought MD4 HD Native Plugin, but only got an Email from Paypal with the confirmation, that i payed th Money.
    When do I get a receipt from TC an when do i get the activation code / instructions?

    0 30
    • thunderstudios
      KyleJohnson Hello, Kyle here with Music Tribe. If you have not received your activation please submit a case through the Support link at the top of the page. Cases are answered in the order in which they are received. If you have received a case number, your ticket is in our system and will be answered.
      • November 30, 2021
    • thunderstudios
      thunderstudios

      Hi Kyle - Thank you. I have an Ticket since 30.11. - how long can it take to give your customers a n invoice and an activation code? Other companies do that within seconds! 2 Days for such a simple thing, which could be automated within your shopsystem is just rediculus. TC has by far the worst service I ever had.

      • December 2, 2021
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