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298,876 members
182,554 posts
  • New
    GennadyPugachev
    Newcomer - Level 1
    2021-11-27

    Hi guys! Help! I accidentally took the wrong bundle that I needed. What should I do? I took TC Studio Elite Collection, upgrade from Icon Series Legacy Native Bundle and System 6000 Native Bundle ($ 249) - and I needed TC Studio Elite Collection, upgrade from System 6000 Native Bundle (399 $) -I only noticed when I started betting on Ilok. I need your help!

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    0 39
  • New
    Headtuned1
    Newcomer - Level 1
    2021-11-27

    I bought online a DVR 250 Native and paid with Paypal. No new membership was necessary, no further information, no email activation. I got the paypal transaction mail from paypal with invoice from MUSIC Tribe. But there was no order confirmation mail, no activation code mail. Other companies could do this in very short time, automated, i buy, i get activation, i download, i make music... here - i do not know what is the problem?

     

    I tried to made a ticket, but everywhere i have to write a serialnumber for support, but i do not have serialnumbers for software.

    So i made a ticket for pre-sales - here you can get automated replies - but thats all. No help.

     

    This kind of business practice i only know from very very unprofessional software providers.

     

    head

     

     

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    1 65
    • Headtuned1
      ChrisEdwards1 Hi Thomas, I am sorry to hear you did not receive your activation code. Upon checking your case a response was sent at 8:18 today. Could you please follow up on this when possible and we will be more than happy to continue assisting, in case it is not within your main inbox please check your spam/junk folder as on occasion we have seen responses route to this location.
      • November 27, 2021
      • DVR 250 Native Activation Code Mail Missing
        PedroRodrigues Hi MilanRadjen, please check you case as I have replied to your assistance request as well as on your original post above. Thank you
        • November 28, 2021
      • DVR 250 Native Activation Code Mail Missing
        PedroRodrigues Hi Uli21, thank you for your post can you please submit a case directly to our Tech Support Team by following the link below and provide your ILOK ACCOUNT and the print screen posted above so I can check what is the status on this matter. https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCElectronic Thank you
        • November 28, 2021
      • DVR 250 Native Activation Code Mail Missing
        PedroRodrigues Hi Headtuned1, Thank you for your post can you please provide your case number and your ILOK ACCOUNT so I can check what happened on this matter. ThanK you
        • November 28, 2021
      • DVR 250 Native Activation Code Mail Missing
        Uli21 Hi Pedro, I made a ticket with plenty of information but heard nothing since then. I paid and I don't get the product. What is going on here??? Can you please contact me VIA MAIL? Thank you very much!
        • 1
        • ·
        • November 29, 2021
      • DVR 250 Native Activation Code Mail Missing
        PedroRodrigues Hi Uli21, please confirm your ILOK ACCOUNT your licence was remotely deposited. Thank you
        • December 2, 2021
    • Headtuned1
      Uli21

      Hi Pedro, I started an own thread "TC support sleeping soundly?", there you can read that I insisted on communication via e-mail, not via public forum. This happened and my case was finally solved (I received a license activation code in a hand written e-mail) while I am still waiting for a valid invoice (this is currently been dealt with another ticket). Pedro, you must please send your head of communcations my following message: "It is an absolutely no-go to communicate via a public internet forum the details of a customer's support issue, which is private, of course. Are you aware of European General Data Protection Regulation? There should not be such things like ticket numbers or Paypal transaction numbers in a public forum. That is why we have email. Besides that, this forum site is the slowest site on the planet and lacks major features, e.g. I couldn't find my own thread via search function. I am sooo disappointed tha a huge company like music group is failing in the web domain." Best regards.

      • December 2, 2021
  • New
    heytang
    Newcomer - Level 1
    2021-11-26

    I'm just buy VSS3 Native But I'dont get some Email or Confirm order (i'm just purchase 26 Nov 2021 Black friday sale)

    I'm Has only invoice form Paypal But from TC it don't have anything

    2 82
    • heytang
      heytang I'm try to contact Tech Support But i'm not serial number product because i'm don't receive anything form TC !
      • November 26, 2021
    • heytang
      foreststone Same problem. Bought today with PayPal VSS4 HD NATIVE. I actually wanted to buy an MD4 HD NATIVE (costs the same) but made a mistake. When the confirmation window opened, it showed Virus | Powercore - Upgrade unlimited 1 ¤249.00, FIREWORX Software 1 ¤110.00, V-Station 1¤199.00 etc. Total ¤0.00. Order details: Order number: 0
      Date: Monday, January 1, 1900. What could this mean? It would be nice if I could get an MD4 HD NATIVE license instead of VSS4 HD NATIVE. I can confirm my PayPal purchase. Please contact me.
      • November 26, 2021
    • heytang
      heytang

      @foreststone Now I'm Receive Email from TC and i'm just got Activate key
      I'm recommend you contact Tech Support and attach Paypal invoice (And you fill information so in serial code box I'm fill "I don't have because you don't sent to me" Around that another box) when you finished Waiting around 10-15 minute after that you cloud got some email from TC or Musictribe

      • November 26, 2021
    • heytang
      foreststone Thank you for tip. Best.
      • November 26, 2021
    • heytang
      heytang

      Trying to do, Have a good days my friend :)
      ps. If you have update about your issue can tell me in this comment

      • November 26, 2021
  • New
    Junolab
    Newcomer - Level 1
    2021-11-24

    I just got the TC 2290 DT unit, which is is great. I was under the impression that I would also get the native version, so I'm able to open projects without the controller. Is that wrong? And if not, how do I then get the Ilok code for the plugin?

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    0 22
    • Junolab
      ChrisEdwards1 Hi Junolab, you are correct. If you have the DT version you can use the Plug-in standalone without the controller, you will need to connect the controller to activate this, however, once done you can use the Plug-in without the controller for up to 60 days before needing to reconnect it again.

      If you are yet to download the Plug-in it can be found here along with the manual explaining this further:
      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0D3X
      • November 24, 2021
  • New
    Kohli
    Newcomer - Level 1
    2021-11-15
     
     

    I have completed the payment when purchasing LM2N Native last thursday. Still haven't received the Activation Code. I paid via Paypal (9U890260VJ690945H) Invoicenumber is 1521705.

    Thank you

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    0 11
  • New
    loubli
    Newcomer - Level 1
    2021-11-15

    I have completed the payment when purchasing Master X HD.

    So far don’t receive the Active Code or any email yet. Spam folder in my email account neither.

    I created Case 3days ago but no one replied. Ticket number is CAS-502027-W0P9R1. Could you deal with it immediately?  Thanks

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    1 26
    • loubli
      PedroRodrigues Hi loubli, thank you for your post, I have pick up case number CAS-502027-W0P9R1 and I will reply on that case with all the information on this matter. Thank you
      • November 15, 2021
    • loubli
      Bagdasar I didn't get anything
      • November 29, 2021
  • New
    NNRECORD
    Newcomer - Level 1
    2021-11-13

    I have completed the payment when purchasing VSS4 HD Native. However, 2 days today still have not received the Active Code. I sent Case but no one replied. Can anyone help me? Thank you

    1 16
    • NNRECORD
      PedroRodrigues Hi NNRECORD, thank you for your post, can you please provide the case number so I can look in to it. Thank you
      • November 14, 2021
  • New
    felipeveiga97
    Newcomer - Level 1
    2021-11-07

    I just bought the plugin - no installer and no activation code in my email (checked all folders).

    Nobody has responded to my tickets, why is support so slow?

    1 48
  • New
    alexandregerard
    Newcomer - Level 1
    2021-11-06

    Hello, it's been 2 days since I bought MD4 HD NATIVE pluggin and I still do not have a license number and code for my ilock key. I have no response from Musictribe. Help.

    1 77
    • alexandregerard
      PedroRodrigues Hi alexandregerard, thank you for your post, please first confirm if the licence was not remotely deposited on your ILOK ACCOUNT, if that is not the case , please follow the link below and submit a assistance request directly with our Tech. Support Team providing your ILOK USERNAME and your PAYPAL payment confirmation so we can proceed and deposit the licence directly on your ILOK ACCOUNT. https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCElectronic Thank you
      • November 7, 2021
    • alexandregerard
      alexandregerard

      • November 7, 2021
    • alexandregerard
      alexandregerard

      Thank you Pedro, no it has not been deposited on my ilock account so I ask to the support team.

      • November 7, 2021
      • MD4 HD NATIVE - no license
        PedroRodrigues Can you please provide your case number Alex so I can assist you ?
        • November 10, 2021
  • New
    quadrifoglio
    Newcomer - Level 1
    2021-11-03

    After clicking on Buy Now button the PayPal small windows appears for a second, then dissapears and then nothing happens.

    Tried few browsers and computers. Any help with this? Thanks...

    0 22
    • quadrifoglio
      NicJonesMT Hi Quadrifoglio.
      Can you confirm the browsers you are using and if you have cleared your Cache?
      Are you using any Adblockers?
      • November 3, 2021
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