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267,754 members
147,251 posts
  • New
    humanbeing
    Newcomer - Level 1
    2020-11-30

    No confirmation email, no activagtion code email, nothing but an incredibably frustrating experience just trying to get a hold of this company! I get the feeling from the website conifmation page ("if you haven't received activation code in 24hrs contact support") that all of this is actually a manual process on your end and that you intend for us customers to have to physically reach out just to get the activation codes! It's 2020, get with the program! This isn't even close to an acceptable customer experience. I don't know how you guys stay in business like this!

    My open ticket: CAS-396028-X9F1G3

     

    Please just give me what I purchased from you! 

    read more...
    0 71
    • humanbeing
      PedroRodrigues Hi Matthew, as my colleague Kyle Johnson mentioned on the post above and on case number CAS-396028-X9F1G3 please log in your ILOK account and activate you license as in this case we have perform a remote direct deposit on your ILOK account
      • December 1, 2020
      • VSS3 Native Activation code. URGENT!!!!!
        humanbeing Thank you so much. I did that and in my DAW I have access to VSS3 now. It did not even prompt me for an activation code. Is that because of how you deposited it on your side? My only concern is will I need an activation code in the future for any reason?
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        • December 1, 2020
      • VSS3 Native Activation code. URGENT!!!!!
        humanbeing Don't I need the activation code for my records?
        • 1
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        • December 1, 2020
      • VSS3 Native Activation code. URGENT!!!!!
        PedroRodrigues No, any information will be present on your ILOK account. Thank you
        • December 2, 2020
  • New
    joan3457
    Newcomer - Level 1
    2020-11-06

    Konnekt live no encuentro drivers para windows 10

    0 92
    • joan3457
      PedroRodrigues Hi Joan, please ne aware that the Konnekt Live is a legacy unit and we have stopped released any resources for this unit for some time now. This means that if you wish to keep using the Konnekt Live you will have to do it exclusively on legacy operating systems as this unit will not work on more recent operating systems.
      • November 9, 2020
  • NewlyfeRecord
    Newcomer - Level 1
    2020-10-14

    tc electronic impact twin will it work with osx 10.8.5

    0 97
  • lcdtce
    Newcomer - Level 1
    2020-09-30

    I have LM2 Native version 1.1.3. Is there a newer version? If so, how can I get it?

    Thanks.

    **Leigh

    0 70
  • Moonsir
    Newcomer - Level 1
    2020-09-30

    I bought tc electronics finalizer. I got the receipt. How can I register with I ROCK?

     

    0 71
    • Moonsir
      KyleJohnson Hello Hong, Kyle here with Music Tribe. Please contact us by clicking the Support link at the top of the page. Then scroll down and select Technical Support.
      • September 30, 2020
  • preahkaew
    Newcomer - Level 1
    2020-09-28

    Is it possible to install Finalizer software on two computers? I recently purchased it and installed it on my Windows machine since I'm running Big Sur public beta on my Mac, and I doubt it's compatible yet. Once it is, will I be able to install on two machinese using the same license? If I want to install it on the Mac, will I need to remove it from my Windows machine first? Thanks.

    read more...
    0 102
    • preahkaew
      DavidKnighton Hello Francis Smith,
      Typically if the license is stored on an iLok, then you will only be able to license one machine at a time. If you are able to download the plugin on your new newer OS, it will likely give you a license error until you install your iLok.
      • September 28, 2020
      • Installing Finalizer on more than one computer
        preahkaew Thanks
        • September 28, 2020
  • BigSmo
    Contributor - Level 1
    2020-09-22

    Hi,

    I paid the license transfer fee and am awaiting approval.

     

    Can someone please approve it?

     

    Cheers,

     

    0 59
    • BigSmo
      JasonB81 Hello Jamie - can you please click the support button above and create a ticket and someone from support will be able to follow up with you on the issue. Thank you for contacting us.
      • September 22, 2020
    • BigSmo
      TC-Claus Hi Jamie - I approved the transfer this morning :-)
      • September 23, 2020
  • -mjk-
    Super Contributor - Level 1
    2020-09-17

    I've been using Finalizer for a few weeks and have done a few released Masters. Nice, transparent processing and intuitive UI. I just wish it did one more thing: EQ matching. Extremely useful for album work to use as a starting point. The only reason IMO to use O9 would be for that purpose.

    read more...
    0 70
    • -mjk-
      john0121 Thanks for the feedback, I'll pass this along to the development team.
      • September 17, 2020
      • Finalizer Feature Request
        -mjk- Thank you John! That's about the only advantage that the competition has that would interest me - and I'm sure I'm not the only one. I know that AI increases the cost but also a suggested chain based on track analysis might also be useful, but that certainly isn't a requirement. As it stands, I'm able to use Finalizer for album work with a workaround: after mastering a track, I will import the next track on the album and keep the same processing chain as a starting point. The main caveat is that one must remember to do a Save As immediately in order to keep the just-finished master and start a new project with the previous settings.
        • 1
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        • September 17, 2020
      • Finalizer Feature Request
        -mjk- Oh, I forgot to mention that the ability to replace the source file while keeping the current processing chain is extremely useful. But, that can only work with your own Masters. Loading a Ref track will not clone it's settings of course. But still very useful.
        • 1
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        • September 21, 2020
      • Finalizer Feature Request
        ramb John Matthews are you kidding? Are you telling me there is a developement team actually working on this? Why haven't there been any reasonable updates so far?
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        • December 18, 2020
  • oscarvictoria
    Newcomer - Level 1
    2020-07-07
    Hi, I bought the VSS3 Native plugin yesterday via PayPal payment, and didn't receive any confirmation e-mail for iLok registration. What can i do to get the ilok incense? paypal account: [email protected] ilok account : oscar-victoria email: [email protected]
    read more...
    0 102
    • oscarvictoria
      WilliamR Hello, Please submit a Care Ticket at the Support link above so we can get this resolved for you.
      • July 7, 2020
    • oscarvictoria
      TC-Claus Hi oscarvictoria, I've deposit a VSS3 license to Your iLok account - it's waiting in Your iLok Manager :-) Sorry for the trouble - our back-end has been down but is up and running again. All the best and stay safe from Claus
      • July 8, 2020
    • oscarvictoria
      humanbeing I have the same problem can you help me? I've been waiting 3 days here's my ticket: CAS-396028-X9F1G3
      • November 30, 2020
      • VSS3 Native Plugin pucharsed
        WilliamR Hello Matthew, apologies for the delay, someone should be contacting you in your support case shortly.
        • November 30, 2020
      • VSS3 Native Plugin pucharsed
        humanbeing Hi William, I have Kyle Johnson assisting me. He put the VSS3 into my iLok account but I did not receive the activation code email. This was hours ago and I am not getting a response from him
        • November 30, 2020
  • GustavoMoreno
    Newcomer - Level 1
    2020-07-07
    Hi, I purchased a licence for TC LM2 native today, and after checking out and paying, the site said that the activation key was emailed to me to my [email protected], but I never actually received that email with the key. Is there anywhere else I can retrieve the activation key?
    read more...
    1 155
    • GustavoMoreno
      TC-Claus Hi GustavoMoreno ... please send me a PM with proof of purchase and Your iLok ID - I'll deposit a license to You :-) All the best and stay safe from Claus. (a back-end issue is causing that You and our customers do not receive the activation email)
      • July 7, 2020
      • TC Electronics - LM2 Native activation key
        Scott1000 Hi Claus - my name is Scott , I purchased a licence for The Finalizer app yesterday and haven't received any email with the code ? Could you please help me too ?
        • July 8, 2020
      • TC Electronics - LM2 Native activation key
        Scott1000 I have proof of purchase on request
        • July 8, 2020
      • TC Electronics - LM2 Native activation key
        Scott1000 kind regards
        • July 8, 2020
    • GustavoMoreno
      GustavoMoreno Thanks - Claus. Sorry, am new to the tribe, how do I send you a PM? - anyway, my iLok id is: [email protected] and prove of purchase is attached.
      • July 7, 2020
      • TC Electronics - LM2 Native activation key
        TC-Claus A license is waiting for You in Your iLok Manager ;-) Have fun from Claus.
        • July 7, 2020
      • TC Electronics - LM2 Native activation key
        GustavoMoreno Cool - it works! thanks.
        • 1
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        • July 8, 2020
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