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298,546 members
182,160 posts
  • New
    agardt
    Newcomer - Level 1
    2021-11-30

     

    Dear support, i am sure you are working hard to get all those issues sorted. Thanks for that!

    The main problem is actually that you need to work hard for something simple as an activation mail.

    And this from a company which once was on top of the game - in the early 90s or even before. It is disappointing to see that such a technically advanced company has such an underdeveloped infrastructure.

    I bought many plugins, even from very small vendors, and neither did i have to wait 24h for an activation, nor did i have to tolerate to not even get a confirmation that the order was successfully completed.

    Now, 24h have exceeded and i am still waiting for a mail (and yes, i looked into my spam folder).

    I hope to hear from you soon.

    Regards, Andreas

     

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    2 67
    • agardt
      mrMONQ Same thing here with the md4 plugin. No code, no email and even no reply to a service ticket for almost 3 days already. I can only call this a clusterf*ck
      • November 30, 2021
    • agardt
      bouleyp Same thing here with the VSS4 Native plugin And Polytune Plugin. No code, no email and even no reply to a service ticket for almost. Could this be a Scam or a bug given the number of complaints for this problem?
      • November 30, 2021
      • Missing activation code for VSS4 HD purchase
        mrMONQ Im guessing server problems and too little helpdesk staff to counteract the problems.
        • November 30, 2021
    • agardt
      arnoldorodeo Same here
      • November 30, 2021
    • agardt
      KyleJohnson Hello, Kyle here with Music Tribe. If you have not received your activation please submit a case through the Support link at the top of the page. Cases are answered in the order in which they are received. If you have received a case number, your ticket is in our system and will be answered.
      • November 30, 2021
    • agardt
      cperezh Agreed; this is a total disaster, I almost regret making the purchase and I'll be staying away from any brands tied to "MusicTribe" in the future. The support system is bad, as are all of the websites.
      • November 30, 2021
      • Missing activation code for VSS4 HD purchase
        PatReel exactly. I see your point...I was also thinking about to buy some new plugins but after that...
        • December 1, 2021
  • New
    souliner
    Newcomer - Level 1
    2021-11-30

    Hello, i have the same issue like all the others here. Yesterday i bought 2 TC Electronic PlugIns (MD3 & VSS3). Payment was done via PayPal. But i never received any email confirmation, receipt or a PlugIn Download link. Nothing. I also opened a case ticket with the number: CAS-505964-X5R8B5 But i did not got any response since 24 hours. Looking forward for your help! Thanks and best regards. Dirk

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    0 32
    • souliner
      ChrisEdwards1 Hi souliner, I am sorry to hear about this issue. I will be sure this is followed up on for you today, please keep an eye out in your spam/junk folder for the reply as we have seen its route to these locations on occasion.
      • November 30, 2021
      • No E-Mail confirmation, receipt or PlugIn download link after purchase TC Plugins
        PatReel Hi Chris, I have a question...can you explain why some people get here help and others not.? That is really strange in my view. A lot of people have the same issue and did not get any help.
        • December 1, 2021
  • New
    raga01
    Newcomer - Level 1
    2021-11-30

    Bought the upgrade from VSS3 to the System6000 Studio Bundle, but i don't receive an activation code neither on my ilok account nor via email.

    0 42
    • raga01
      ChrisEdwards1 Hi raga01, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • November 30, 2021
      • No activation code after purchase on saturday...hm
        raga01 The Technical Support Ticket Numer is CAS-506321-C5M1T4
        • November 30, 2021
  • New
    Konstant
    Newcomer - Level 1
    2021-11-30

    Hello I ordered MD3 upgrade from powercore several days ago form the tc electronic site. I have logged a technical support ticket, Case Number CAS-506263-X0Y5P6 with my invoice, order number, powercore id number and ilok information.

    Could you please help me?

    Thank you.

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    0 23
    • Konstant
      Nigel67 Hi konstant. I am very sorry for the non reply to your ticket. I will get a colleague to look at it for you and reply.
      • November 30, 2021
  • New
    Gertschie
    Newcomer - Level 1
    2021-11-29

    I purchased the plugin last Friday & still waiting to use it since no activation code arrived via email ...

    Paypal Invoice ID: 1522100

    Case Number: CAS-505563-C3C6G8

    iLok User ID: Gertschie

    Please take care of it ASAP by either sending me the code via email or depositing into my iLok account!!

     

    Thanks,

    Gerhard

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    0 67
    • Gertschie
      gtrian I have the same issue and considering opening the issue with paypal. I paid them $324 . over 48 hours ago and absolutely nothing
      • November 29, 2021
      • No license/activation code or iLok deposit for MASTER X HD NATIVE
        ChrisEdwards1 Hi gtrian, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
        If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

        If you have already submitted a case could you please confirm the case number for me?
        • 1
        • ·
        • November 29, 2021
    • Gertschie
      ChrisEdwards1 Hi Gertschie, I am sorry to hear about this issue. I will be sure this is followed up on for you today, please keep an eye out in your spam/junk folder for the reply as we have seen its route to these locations on occasion.
      • November 29, 2021
    • Gertschie
      MacproT I have the same problem and considering opening an issue with paypal. I paid them $153. Opened a ticket already with Case No: CAS-505804-C6T4L0 CRM:0120000253027 over 36 hours ago and absolutely nothing. It is not the first time with TC that they do not send the activation code after purchase.
      • November 30, 2021
    • Gertschie
      Gertschie

      UPDATE Nov 30, 2021: received the needed activation code this morning via email, and rest worked like a charm instantly! BIG thanks and shout-out to Chris Edwards & Claus from musictribe for taking care of the problem ... both thumbs up & thanks so very much again ... case closed.

      • November 30, 2021
    • Gertschie
      cperezh So to get an activation code it seems I need to create a brand new post in this forum so that a moderator will intervene and my support ticket will be looked at...seriously???
      • December 2, 2021
  • New
    Uli21
    Newcomer - Level 1
    2021-11-29

    Like so many others I paid for a TC software product but haven't received anything for my money.

    There are no answers to my support tickets.

    No answers in this forum anymore.

    What's going on here?

    0 58
    • Uli21
      jackplug I have the same issue and considering opening the issue with paypal. I paid them £328 yesterday well over 24 hours ago and absolutely nothing
      • November 29, 2021
      • TC support sleeping soundly?
        ChrisEdwards1 Hi jackplug, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
        If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

        If you have already submitted a case could you please confirm the case number for me?
        • November 29, 2021
    • Uli21
      ClodsPedals Have you considered the fact that they might be dealing with thousands of issues like this one? Give them a day or two, maybe even a week.
      • November 29, 2021
    • Uli21
      ChrisEdwards1 Hi Uli21, I am sorry to hear about this issue. Could you please confirm for me your case number and I will look into the matter further for you?
      • November 29, 2021
      • TC support sleeping soundly?
        Uli21 Hi ChrisEdwards1, this is a public forum and my case numbers are private data. I also have no proof you work officially for TC, in this forum you look to me as any other contributor here. In case you work for TC and Music Tribe, why don't you search the ticket system for my tickets, which are clearly connected with my user profile here in the forum? The status of my tickets is still "new", nobody touched them so far.
        • November 30, 2021
      • TC support sleeping soundly?
        Uli21 Please write an e-mail to me using the e-mail saved within my user account. Then I can provide private data. Thank you very much!
        • November 30, 2021
      • TC support sleeping soundly?
        Uli21 After asking for an e-mail I got one and finally I received my activation code. Thank you very much!
        • November 30, 2021
  • New
    tucks
    Contributor - Level 1
    2021-11-29

    Hi,

    i join in on the people that have not received their license. I ordered on Friday, still nothing here. 

    ilok: oxytu

    i have four cases open, of which I opened two. No message received from you guys. Very unhappy about that.

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    0 41
    • tucks
      ChrisEdwards1 Hi tucks, I am sorry to hear about this issue. I will ensure a response is sent out on your case today, please keep an eye on your spam/junk folder for the response as on occasion we have seen them route to these locations.
      • November 29, 2021
  • New
    Cinetracks
    Newcomer - Level 1
    2021-11-29

    Hello,

    I bought the System 6000 Native bundle this morning, but I didn't receive a license by mail, nor do I see any new licenses to activate in my iLok Manager?

    Can someone look into this please?

    Peter

    0 53
    • Cinetracks
      Cinetracks I have made a ticket with my Paypal and iLok details : Case CAS-506004-B4C9J6
      • November 29, 2021
      • No license code for System 6000 Native bundle
        ChrisEdwards1 Hi Cinetracks, I am sorry to hear about this issue. I will ensure a response is sent out on your case today, please keep an eye on your spam/junk folder for the response as on occasion we have seen them route to these locations.
        • 1
        • ·
        • November 29, 2021
      • No license code for System 6000 Native bundle
        Cinetracks Thank you Chris. Could you also take look at my next ticket for a TC2290 Native license : Case CAS-506234-J4F5S6
        • November 30, 2021
    • Cinetracks
      Cinetracks

      Thank you Chris, I just received my license.

      • November 30, 2021
  • New
    Marquis24
    Newcomer - Level 1
    2021-11-27

    I bought a TC 2290 license via PayPal and got no E-mail, no license code or reaction in any way. Meanwhile I bought the TC2290 DT and don't need the license anymore. Therefore I would like to have my money back. Best regards

    0 37
    • Marquis24
      PedroRodrigues Hi Marquis24, thank you for your post, In some cases the License deposit is done remotely, so I would suggest to check your ILOK ACCOUNT, if that is not the case please provide your ILOK ACCOUNT when replying to this post so I can check what happen.Please take in to account that the software supplied with the DT version will require that you connect the unit to your computer for time to time (60 DAYS) to allow any standalone operation while the TC2290 NATIVE VERSION will support full standalone operation. If you wish to request the refund for your TC 2290 NATIVE, please follow the link below and submit an assistance request directly to our Tech Support Team. https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCElectronic Thank you
      • November 28, 2021
  • New
    cl516
    Contributor - Level 1
    2021-11-27

    Hi, can someone help please?  Purchased license for TC2290 plugin yesterday, there was no confirmation email, no license found.  The Order Details said I bought a whole bunch of Virus and Fireworx software and was dated in the year 1900!  Could someone please take a look into this?  Thanks!

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    0 34
    • cl516
      PedroRodrigues Hi cl516, than you for your post, to be possible to understand what happend on this purchase process please submit an assitance request direlcy with our Tech support Team attaching your PAYPAL payment confirmation and your ILOK USERNAME https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCElectronic Thank you
      • November 28, 2021
      • No License or Confirmation Email after TC2290 plugin purchase
        cl516 Hi, could you guys please deposit the license today? I've communicated the problem in every channel possible, and also sent tech support email with my Paypal payment confirmation as you asked. Thanks.
        • November 29, 2021
    • cl516
      cl516 November 30, Activation Code received, thanks.
      • November 30, 2021
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