Statistics

253,618 members
131,190 posts
  • New
    cmontilla
    Newcomer - Level 1
    2020-12-31

    Hello, I wrote a ticket on the Care Portal asking for an upgrade option form Master X TDM to Master X Native. Nobody replied and the case appears as "solved"

    Is there a way to upgrade from TDM to Native?

    Ticket Number: CAS-404737-J5F8F9

    License upgrade from TC Master X TDM to Master X Native

    Hello, I own a Master X TDM License, it's a must tool for my work I recentrly upgraded to a new Protools system, and TDM is not supported anymore. I woul like to upgrade my license to Master X Native , is that possible?

    read more...
    0 65
  • New
    swross
    Contributor - Level 1
    2020-12-14

    plug-in song load.  I do not want to use the key.  Easier to delete from Logic. Tried to delete from Nax but it's still registered in Logic 10.6... Catalina thanks. I'm typing from mobile.  

    0 70
    • swross
      PedroRodrigues Hi SWROSS, Please confirm that you have the 64 bit version for the VSS3, for that please follow the link below https://www.tcelectronic.com/tcelectronic/product?modelCode=P0D5I Thank you
      • December 15, 2020
      • Remove VS233 plugin  from Logic / Mac ?
        swross Pedro-- Thanks. It's 64-bit. I found several version is PLUGINS folders. Plus, XML exec files. and some are NKI files (Kontakt). Can / Should I delete them all. Thanks!!
        • 1
        • ·
        • December 15, 2020
      • Remove VS233 plugin  from Logic / Mac ?
        PedroRodrigues Hi SWROSS if you wish to remove the VSS3 form your computer yes I would advise you to proceed as you mentioned.
        • December 16, 2020
  • New
    humanbeing
    Newcomer - Level 1
    2020-11-30

    No email confimration , no activation code, nothing but frustrating just trying to even get a hold of guys! On the website confirmation page it says "if you haven't received an activation email in 24hrs MAX contact support" I get the distinct feeling that this actually the norm! I think we as customers have to physically reach out to you just get our activation codes—this is rediculous it's 2020, get with the program!

    This is so unacceptable for cutomer service. 3 days I've been waiting and nothing!

     

    My open ticket: CAS-396028-X9F1G3

    Please just respond and give me the software I paid for.

    read more...
    0 80
    • humanbeing
      KyleJohnson Hello Matthew, Kyle here with Music Tribe. I have deposited the license onto your iLok account and sent you an email at around 9:40am Pacific time this morning. Thank you for your patience in this matter.
      • November 30, 2020
      • VSS3 Activation code???
        humanbeing Kyle, I still have not received the activation code email. Can you please confirm you have the right email address?
        • 1
        • ·
        • November 30, 2020
      • VSS3 Activation code???
        PedroRodrigues Hi Matthew, as my colleague Kyle Johnson mentioned please log in your ILOK account and activate you license as in this case we have perform a remote direct deposit
        • December 1, 2020
  • New
    humanbeing
    Newcomer - Level 1
    2020-11-30

    No confirmation email, no activagtion code email, nothing but an incredibably frustrating experience just trying to get a hold of this company! I get the feeling from the website conifmation page ("if you haven't received activation code in 24hrs contact support") that all of this is actually a manual process on your end and that you intend for us customers to have to physically reach out just to get the activation codes! It's 2020, get with the program! This isn't even close to an acceptable customer experience. I don't know how you guys stay in business like this!

    My open ticket: CAS-396028-X9F1G3

     

    Please just give me what I purchased from you! 

    read more...
    0 69
    • humanbeing
      PedroRodrigues Hi Matthew, as my colleague Kyle Johnson mentioned on the post above and on case number CAS-396028-X9F1G3 please log in your ILOK account and activate you license as in this case we have perform a remote direct deposit on your ILOK account
      • December 1, 2020
      • VSS3 Native Activation code. URGENT!!!!!
        humanbeing Thank you so much. I did that and in my DAW I have access to VSS3 now. It did not even prompt me for an activation code. Is that because of how you deposited it on your side? My only concern is will I need an activation code in the future for any reason?
        • 1
        • ·
        • December 1, 2020
      • VSS3 Native Activation code. URGENT!!!!!
        humanbeing Don't I need the activation code for my records?
        • 1
        • ·
        • December 1, 2020
      • VSS3 Native Activation code. URGENT!!!!!
        PedroRodrigues No, any information will be present on your ILOK account. Thank you
        • December 2, 2020
  • New
    joan3457
    Newcomer - Level 1
    2020-11-06

    Konnekt live no encuentro drivers para windows 10

    0 87
    • joan3457
      PedroRodrigues Hi Joan, please ne aware that the Konnekt Live is a legacy unit and we have stopped released any resources for this unit for some time now. This means that if you wish to keep using the Konnekt Live you will have to do it exclusively on legacy operating systems as this unit will not work on more recent operating systems.
      • November 9, 2020
  • NewlyfeRecord
    Newcomer - Level 1
    2020-10-14

    tc electronic impact twin will it work with osx 10.8.5

    0 94
  • lcdtce
    Newcomer - Level 1
    2020-09-30

    I have LM2 Native version 1.1.3. Is there a newer version? If so, how can I get it?

    Thanks.

    **Leigh

    0 66
  • Moonsir
    Newcomer - Level 1
    2020-09-30

    I bought tc electronics finalizer. I got the receipt. How can I register with I ROCK?

     

    0 66
    • Moonsir
      KyleJohnson Hello Hong, Kyle here with Music Tribe. Please contact us by clicking the Support link at the top of the page. Then scroll down and select Technical Support.
      • September 30, 2020
  • preahkaew
    Newcomer - Level 1
    2020-09-28

    Is it possible to install Finalizer software on two computers? I recently purchased it and installed it on my Windows machine since I'm running Big Sur public beta on my Mac, and I doubt it's compatible yet. Once it is, will I be able to install on two machinese using the same license? If I want to install it on the Mac, will I need to remove it from my Windows machine first? Thanks.

    read more...
    0 92
    • preahkaew
      DavidKnighton Hello Francis Smith,
      Typically if the license is stored on an iLok, then you will only be able to license one machine at a time. If you are able to download the plugin on your new newer OS, it will likely give you a license error until you install your iLok.
      • September 28, 2020
      • Installing Finalizer on more than one computer
        preahkaew Thanks
        • September 28, 2020
  • BigSmo
    Contributor - Level 1
    2020-09-22

    Hi,

    I paid the license transfer fee and am awaiting approval.

     

    Can someone please approve it?

     

    Cheers,

     

    0 55
    • BigSmo
      JasonB81 Hello Jamie - can you please click the support button above and create a ticket and someone from support will be able to follow up with you on the issue. Thank you for contacting us.
      • September 22, 2020
    • BigSmo
      TC-Claus Hi Jamie - I approved the transfer this morning :-)
      • September 23, 2020
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