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  • New
    DanielThompson
    Contributor - Level 2
    2021-12-05
    iNuke NU3000 Fan Noise | Power Amplifiers

    Is there a recommended replacement fan for the NU3000?

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    • DanielThompson
      Nigel67 Hi DanielThompson. Our spares team will be able to advise you pricing and availability for a replacement fan. Please raise a ticket to them. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. Or if you are looking at another manufacturers fan, the specification is usually written on the fan and you can measure its dimensions. Please make sure if you do go inside the unit that the power is disconnected from the unit. This will void any remaining warranty though.
      • Dec 5
  • New
    JohnWhalley
    Contributor - Level 2
    2021-12-05
    Xair android app | Digital Rack Mixers

    I've just got a  new Galaxy A7 tab, running android 11.

     

    When I open the app and then try to open the channel strip it closes the app down. I see that on Google Play the app was last updated in 2017. Anyone else have this problem and is there a solution?

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  • New
    MINISuperCooper
    Newcomer - Level 1
    2021-12-05
    UMC404HD - No Sound | USB Audio Interfaces

    Hi, All,

    I bought a UMC404HD last summer, and I have never gotten it to work.  (I haven't had time to mess with it honestly.)  I have a MacBook Pro. I'm still running Big Sur just because I'm always in the middle of something and can't take the risk of something going wrong with an update.  I'm getting no sound at all through the UMC404.  I set it to the audio device and nothing.  I cannot get anything to come through it.  I can't get any sound to move from my computer to the interface and into the monitors.  (I use Logic Pro, and of course, it's not getting sound either.)  I'm at a loss.  Anyone else run into this?  Is it possible to reset the interface maybe?

    Thank you!

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    • MINISuperCooper
      Nigel67 Hi MINISuperCooper. If you go into the USB settings on your Mac, is the UMC being seen?

      If you go into System Preferences, and then click on Sound.  This will open a new window that has three tabs called Sound Effects, Output and Input.  Select the Input tab as this is where you are selecting the source of the audio coming into the Mac.  In the box below it, you should then have a choice of microphone or the UMC.  This should be selected to the UMC.  Below this, is an input level meter.  If you play audio from the UMC through the USB connection then you should see the bargraph going up and down with the audio.  You may have to turn the gain up on the input  to get enough gain to see the meter moving.  If it doesn't, then it may be that you have an issue with the USB port on the UMC.  If it does show on the meter then the USB is working and you have a set up issue with the DAW.  Also try another USB cable in case the one you are using is broken.  Do you have another computer that you can try?

      I would also advise if possible not to use a USB Hub as some can cause issues, and try every USB socket on your Mac as some may not work with the mixer.    There shouldn't be any issues though as all have been confirmed to work. Also make sure that the USB port that you are using is USB2 compatible and try some of the others on the computer

      Let me know what you find and we can go from there.  When you are sending audio from the UMC to the computer, can you plug some speakers into the main outs on the rear of the unit and see if you have output from there. If you don't, then there will not be any audio going to the computer. Do you hear audio on headphones if you plug them into the UMC headphone socket.
      • Dec 5
  • New
    RandalB
    Newcomer - Level 1
    2021-12-05
    XTC for midi instrument CC's | MIDI Controllers

    I want to use my XTouch Compact for midi CC's instrument controlling expression, dynamics and breath control.

    Is anyone also using the unit for this exclusively and can explain how to set it up for that, from the start?  DAW Cubase.

    Thanks kindly.

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    • RandalB
      NicJonesMT Hi RandalB.

      To assign CC parameters to your XT Compact, you need to download the X-Touch Editor (Windows Only) and manually assign the controls you want to the hardware.

      Alternatively you could use a MIDI learn function in Cubase to do this. We do not support Cubase so your best option would be to contact Steinberg directly for further support on MIDI Learn.

      If you are still having issues, click support at the top of the page and submit a tech support ticket.
      • Mon at 7:13 AM
    • RandalB
      RandalB

      • Mon at 8:01 AM
    • RandalB
      RandalB

      Thanks, Nic. I did download the editor and input the 3 CC fader assignments. But for some reason, no data appears when I'm using the faders on the track recording on. That's why I feel like it's a Cubase assignment of some kind. I guess I'll follow your advice and put a ticket in to Steinberg. :-)
      • Mon at 8:04 AM
  • New
    JBG7
    Newcomer - Level 1
    2021-12-04
    X-Touch One Factory Reset | DAW Controllers

    Does anyone know how to do a factory reset on X-Touch One?

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    • JBG7
      Nigel67 Hi JBG7. There is no factory reset for the X Touch One. I can only suggest trying to upgrade the firmware again and if that does not fix your issue it could well be hardware related. I would advise then submitting a Technical Support ticket and a colleague will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks
      • Dec 4
  • New
    cowboys4033
    Newcomer - Level 1
    2021-12-03
    Saving Shows in XR18 | Digital Mixers

    Greetings - I'm suddenly having an issue pulling up and / or saving shows to my XR18. I typically adjust settings and all after every show / venue, but now, when I try to pull up a saved show, it's the same settings across the board. Ideas on what I may be doing wrong? I connect the mixer to an external router, fyi. I attached a pic for reference. Thank you in advance! 

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  • New
    AMc
    Contributor - Level 1
    2021-12-03
    Where To Buy West Coast Canada | Digital Rack Mixers

    Where can on purchase Behringer products in Canada, other than Amazon?

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    • AMc
      Paul_Vannatto Cosmo Music (in Richmond Hill, ON) is their super partner for Canada (unfortunately).
      • Dec 3
    • AMc
      AMc

      They should partner with L&M/Yorkville who can distribute/retail Coast to Coast

      • Dec 3
    • AMc
      Paul_Vannatto I totally agree with you (partnering with L&M) and was surprised that they chose a small unknown music store in the Toronto area.
      • Dec 4
  • New
    Sh3p
    Newcomer - Level 1
    2021-12-02
    UMC404HD headphones only playing in right ear | USB Audio Interfaces

    Hi Everyone, 

    I have tried searching across the internet for the answer but now I am losing the will to live and hoping you guys can be my saviours.

    I have a UMC404HD, Audio Technica M50x headphones, Windows 10 and Cubase 5. 

    No matter what I do I cannot get sound coming out of the left hand side of my Headphones. I have also tried a cheap set of Odio headphones to get the exact same result. Could this just be a defected interface or am I missing something?

    I have tried reinstalling drivers, switching A/B, panning the IN and PB to either side still nothing. The Mono/Stereo switch doesnt seem to do anything at all. I do get sound into the left ear but only the left ear when I plug the cable into the back 1-2-3-4 playback ports. 

    I am routing the cubase correctly I believe, as the same software works perfectly for my xr18. 

    Any advice would be greatly appreciated. 

    Thanks in advance

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  • New
    MarcelBagpipe
    Newcomer - Level 1
    2021-12-02
    Foot pedals FS112BX | MIDI Controllers

    Hi, I need foot pedals quite often and like those of the 

    FS112BX

    Can one buy only the plastic footpedal piece of it as a spare part?

     

    thank you

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    • MarcelBagpipe
      Nigel67 Hi MarcelBagpipe. Only the spares team will be able to confirm your question. They can be contacted by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. Many thanks
      • Dec 3
  • New
    Simo21
    Newcomer - Level 1
    2021-12-02
    Driver Behringer UMC22  | USB Audio Interfaces

    Hi everyone, I bought one UMC22 but I can't find the card drivers.

    I have installed the Asio drivers, but can't find the specific ones for the card

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    • Simo21
      Nigel67 Hi Simo21. Can you give more information on the card that you are describing please? The UMC22 only requires the ASIO4ALL driver to be installed on your Windows computer for it to be able to send and receive audio from the computer via the USB. Many thanks.
      • Dec 3
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