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  • New
    tgalaz
    Newcomer - Level 1
    2022-09-28
    BRAND NEW DL32 | Patch Bays

    CAS was created 7-18-2022, shipped the same day. New DL32 out of the box that would not power on. It is now 9-28!!! Cannot get ahold of any one! What the hell is going on?

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    • 2 Replies
      Oldest
    • tgalaz
      KyleJohnson Hello, Kyle here with Music Tribe. Can you please provide your Case number so we can look into this for you?
      • Sep 28
      • BRAND NEW DL32
        tgalaz CAS-613578-T9H0T9
        • Sep 28
      • BRAND NEW DL32
        tgalaz "STATUS" = "Problem Solved" does not help if I do not have the product back in my inventory, witch BTW said product is for an install.
        • Sep 28
    • tgalaz
      KyleJohnson

      I have requested that the Service team follow up on your repair.
      • Sep 28
      • BRAND NEW DL32
        tgalaz A colleague asked me to check the status of your DL32 repair.

        The service center ordered a power supply for it in July shortly after receiving it. Unfortunately, that part is currently unavailable with no ETA of when it will become available. We also do not presently have any replacements in stock.

        In light of this, per Music Tribe policy, we would like to offer you a direct refund for the amount reflected on your proof of purchase (excludes tax and/or shipping).

        If you would like to continue, please complete and sign the bottom portion of the attached form. We'd prefer that you populate the form electronically to prevent any errors that may occur with handwritten entries. You should be able to digitally complete and sign the form with a PDF application such as Adobe Acrobat Reader. Refunds are processed as ACH transfers. We'll need your banking info to complete this transfer.

        For U.S. customers, please provide your Routing and Account numbers for an ACH transfer. For customers outside the U.S., please provide your IBAN and SWIFT Code for a wire transfer.

        To ensure that all the information on the form is correct and avoid any unnecessary delays, our finance team also requires a banking document (a screen shot of a banking document is fine) that shows the following information:
        • Sep 28
      • BRAND NEW DL32
        tgalaz Just so I understand correctly. I/we bought a brand new unit for a client that did not work out of the box, sent it back on our dime, you cannot fix or replace it. But you will refund the purchase price, but NOT the shipping to you? HOW IN THE HELL DOES THAT WORK?!?!
        • Sep 28
      • BRAND NEW DL32
        fgalaz208 Cannot wait for the response for the repair on the X32
        • Sep 28
  • New
    Magy123
    Newcomer - Level 1
    2022-09-28
    Behringer Toro | Keyboard Synthesizers

    Hey guys! Any updates on the status of the Toro? I'm really waiting to get one! :D

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  • New
    OSFOUR
    Newcomer - Level 1
    2022-09-28
    comment changger echantionage sur le panel controle s de umc 404 hd | USB Audio Interfaces

    Comment changer échantillonnage  sur le panel contrôle  de umc  404  hd

      impossible  de   changer à l’échantillonnage  sa  reste  bloquer  sur 4800 kHz  alors que reaper enregistre en 4 100  khz  le le derouleur  ne  marche pas  aider  moi svp

     

    read more...
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    • 1 Replies
      Oldest
    • OSFOUR
      NicJonesMT Hi There. Please close Reaper, then Right click the Sound Icon on your Tool bar and select Sounds.
      In the Playback Tab right click on the UMC option you are using and Go to Properties > Advanced. in this Menu you will see a dropdown Menu. In this menu you can change the Sample and Bit Rate. Change this to the option that you would like to use and close this menu. You will need to do the same in the Recording tab.

      Once you open Reaper you should be able to change the sample rate of your project.

      If you are still having issues please click support at the top of the page and submit a technical support ticket.
      • Sep 28
  • New
    dukeofokc
    Newcomer - Level 1
    2022-09-28
    Has anyone gotten a response from a warranty repair ticket? | Digital Mixers

    I've tried to submit a repair twice and they just closed the ticket.

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    • 2 Replies
      Oldest
    • dukeofokc
      NicJonesMT Hi DukeofOKC.
      Can you please provide me with the ticket numbers and I can check the status of them.
      Please also check your Spam/Junk inbox as sometimes our emails can be routed to here.
      • Sep 28
    • dukeofokc
      dukeofokc

      ase CAS-624253-G3Q0P8...For some reason it was closed out again. It's still under warranty and has not been sold from the original purchaser. It's still located at the church it was purchased for.
      • Tue at 10:04 PM
  • New
    Gsteele1
    Newcomer - Level 1
    2022-09-27
    Tweeters for B615 | Portable PA Speakers

    Looking for replacement tweeters for my Behringer Eurolive B615's any help would be greatly appreciated. Also looking for a parts catalog for my Eurolive B215's

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  • New
    Slingsby
    Newcomer - Level 1
    2022-09-27
    Behringer Neutron Filter Cutoff Frequency Pot | Eurorack Synthesizers

    I've had my Neutron a few years now and have noticed that the cutoff frequency pot has become a little scratchy.  Is is possible to buy a replacement so that my tech can fit it please?

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  • New
    vlmjr34
    Newcomer - Level 1
    2022-09-27
    CX2310 Setup | Crossovers

    I'm looking into getting a CX2310 for a simple stereo mains with mono sub PA setup. In stereo 2-way mode, with only the Hi outs and the Sub out used, will there be a "frequency gap" because the Lo outs are not being used? Or can the crossover frequency be set accurately to split the full singal between just the Hi outs and the Sub out?

    read more...
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  • New
    peterbolmehag
    Newcomer - Level 1
    2022-09-27
    Odyssey chassie paint turns golden over time | Keyboard Synthesizers

    Hi,

     

    Aynone else who has got their Odyssey turn "golden" by having the black paintwork being eaten up by the sun?

     

    Look at attached pictures.

     

     

     

     

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  • New
    rK22
    Newcomer - Level 1
    2022-09-27
    SYNTHTRIBE V2.5.7-1.app "needs to be updated" | Software

    when I try to launch the synth tribe app, I get this error message:

    “SYNTHTRIBE V2.5.7-1.app” can’t be opened because Apple cannot check it for malicious software.

    This software needs to be updated. Contact the developer for more information.

    read more...
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  • New
    Tobibass
    Newcomer - Level 1
    2022-09-27
    Wing Routing: Live/ Virtual soundcheck | Digital Mixers

    i have some problems with the routing of the wing. i set my main inputs in the channels to aes50a and the alternative input to the sd-live card to record a live session. but when I press record there is no signal from the main LR. how do i have to adjust the routing if i want to record a live session via sd and want to switch between live and virtual soundcheck for the soundcheck?

    read more...
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