Behringer

Behringer

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Behringer

285,934 members
167,997 posts
  • New
    pilgrims1
    Newcomer - Level 1
    2022-05-18

    Could I say my wish for WING console??
    ^^
    Always I said, WING is already great console.
    One my wish is here.
    How about changeable INSERT POINT of Main and MTX like input channels ?
    I want to hear purely input signal of Output Main1(2,3,4),
    but at this time, it couldn't.
    Only can pickup from after INSERT1.

    read more...
    0 8
    • pilgrims1
      PedroRodrigues Hi pilgrims1, thank you for your post, I will forward your feature request to the appropriated Team. Thank you
      • May 18
  • New
    Audiolunatic
    Newcomer - Level 1
    2022-05-18

    I'm new here and not sure if this is the right page. Behringer support sent me here to find parts.

    looking for a pair of rack ears for Behringer FCA 1616

    0 10
    • Audiolunatic
      Nigel67 Hi Audiolunatic. I think that support meant to send you to filling out a spares ticket which can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. The FCA1616 is a legacy product, so unfortunately there may not be any left in stock to purchase. I would also try posting on the Behringer FB site to see if anyone on there has a pair for sale or may know a company that can make rack ears. You could try this company and see if they have ever made any for the FCA1616 https://www.facebook.com/RACKEARS/. Hope this helps
      • May 17
  • New
    LarzHanson
    Contributor - Level 2
    2022-05-17

    Hi, I had requested a feature update but didn't really explain why. I've been using the Flow 8 a little over a month and love it. I wanted a compact mixer for karaoke and DJ gigs without reverting back to analog, and the Flow 8 fit the bill PERFECTLY. In use, it's been stellar, though I think my feature request might improve it even more. Any time a digital mixer interface can reduce the number of necessary actions while mixing, the better. So here goes:

    I'd love to see an option in settings that can be turned on/off, and when turned on, allows the mixer to return to the main mix after a certain amount of time automatically. I don't know about podcasts or other modern uses, but in my live use, I visit the FX mixes briefly to set the FX for a specific song and singer, then I'm pretty much done in that mix. After that, my concerns are balancing the singers and matching them to the music (main mix). Occasionally, I forget to switch back after I'm done with an FX mix and think I'm adjusting the main mix, but it's still the FX mix. It would be nice to have the mixer automatically return to the main mix after 3-5 seconds of inactivity on any other mix since the main mix is likely the most active mix.

    So, maybe an "Auto Return To Main Mix" option checkbox in settings? Maybe also 3- or 5-second option checkboxes, or a time slider? While I'm asking, is there a possibility to have the LED's surrounding the master knob match the colors of the mixes (magenta for FX, green for monitors, and yellow for main)? Thanks for a great product!

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    0 13
  • New
    DennisMilsom
    Contributor - Level 2
    2022-05-17

    I have tried the Rest ALL (option 7 under the Reset menu) however this does not reset the factory patches and banks...tried it three times now.

    Can someone explain how this is achieved? OR point me to where I can download these and I can do it via the editing app.

    read more...
    0 7
    • DennisMilsom
      PedroRodrigues Hi DennisMilsom, thank you for your post, I would suggest to check the Manual for your DeepMind12, as it shows you how to reset your unit to factory defaults, and will reinstate all patches. I hope this helps. Thank you
      • May 18
  • New
    Zuurg
    Newcomer - Level 1
    2022-05-17

    I run sound for 2 different bands using an XR-18.  Is there a way that I can save & recall different settings for each band?  Like the channel names, gain settings, etc?

    0 6
    • Zuurg
      Paul_Vannatto Yes, save to snapshots and load those snapshots when you need them. The XR18 can store up to 64 snapshots internally. Using X-Air-Edit (for Windows, Mac, linux or Raspberry Pi), you can also export and import those snapshots to scene files on the computer.
      • May 17
  • New
    celoranta
    Contributor - Level 3
    2022-05-17

    For reference: Ticket CAS-63152-S4V6K6

    UPDATE:

    There was a more recent subsequent ticket number involved -

     Case CAS-432859-R4H2L9  -  X-DANTE  - X-DANTE/S204400332AZR Card Inputs Show On Wrong Channels 

     

     

    First, and for the record, let me say that I'm a proponent of the X32 family and of Behringer's upper-end line of product.  The value really is untouchable by the competition, and there is no end to what can be done with the product.

     

    That said,

    I have an outstanding case with Behringer service that is now 16 months old.  Throughout most of this, service has remained helpful and relatively responsive, and I remained calm, patient, and friendly despite a DOA product, confirmation of warranty status, and a lack of resolution.  However... as of January 2022, I am no longer receiving replies to my emails, and I am feeling downright angry about the situation.

    I purchased an X-DANTE card from Amazon in late 2020, and used it for a while before realizing some funny business:  my inputs showed up on the wrong channels.  I also had never tested the output capabilities as I did not own any Dante receivers... when I finally purchased one I found that the card outputs did not work whatsoever.

    A quick look at Amazon showed no more product available to purchase, and the supply chain woes had just started.  Thus, Amazon could offer a refund, but not a replacement.  As my Dante card was required for my band at the time, and as the faulty card was able to meet my basic needs in the interim, I elected to contact Music Tribe about a warranty repair/replacement in the hopes of less downtime than waiting on the broken supply chain.

    After some troubleshooting it was clear to the service department that my card had a corrupted or unflashed firmware image.  I waited for a lapse in band activity and then sent in my card.  They confirmed that the card was defective and unrepairable, but told me I would need to wait for a refurbished X-Dante card to be available, as new X-Dante cards were on hold due to the supply chain issues.  I conceded, and they very nicely sent my defective card back to me so that I could limp along.  I made sure to get confirmation that my situation was covered by warranty.  (It was.)

    For the remainder of 2021, I kept in touch with the service staff via email, while they assured me that I must keep waiting, but that they had not forgotten about me.  When gigs reappeared on the horizon, I purchased a second (new) card out of necessity, and made plans to sell it off when my warranty replacement finally arrived.

    I didn't keep up my correspondence through the 2021 holidays.  When I finally emailed for an update in early 2022, I received no response.  It is now MAY 17, and I have not heard back since OCTOBER 20. 

    I am building out for a new band, and pressing my finances to the limit to get it done.  I desperately need a working replacement so I can recoup my $500 CAD and pay down the mounting debts.  I feel I have been a model customer throughout this arduous process, and I am feeling ANGRY, and entirely righteous in that anger. 

    Is anyone else out there experiencing anything like this?  Am I alone?

    My ticket was 'partially closed' long ago, and there seems to be no way to reach Music Tribe without submitting a new ticket (which means re-collecting all that information and admitting the (now long-passed) date of sale.)  

    Can anyone advise me before I start up a consumer advocacy campaign and turn into one of those red-faced crazies on the evening news?

    read more...
    1 31
    • celoranta
      Dale_M Sorry to hear this has happened, I have checked your case number CAS-63152-S4V6K6 but there is no communication present, do you have any other tickets on this matter we can chase up and investigate for you?
      • May 17
      • No Service Response, losing patience...
        celoranta Thanks for the response Dale. See the top of the original post... I've added the subsequent case#.
        If you need more info, please let me know how best to send you the email thread in full.
        • May 18
  • New
    ptnash1
    Newcomer - Level 1
    2022-05-17

    I opened this ticket - CAS-596034-Z4S7Q6 - CRM:0048100009283 regarding a malfunctioning display on one of ur Behringer X32 desk. I did receive a response initially. The suggested resetdid not work and I let support know. All subsequent emails have gone unanswered. This unit is about six months old. What other options are there to contact support - I have tried these email addresses [email protected] and [email protected] and no response from either. Please advise.

    read more...
    0 12
    • ptnash1
      Nigel67 Hi ptnash1. I am very sorry for the delay in our Service Team getting back to you with a reply. I have found your ticket and have sent a message for the case to be picked up by them and to reply to you. Again, I am very sorry for the inconvenience.
      • May 17
  • New
    JustinWhidden
    Newcomer - Level 1
    2022-05-17

    I just went on staff as a part time employee at my church a couple of months ago.  We purchased a Wing in 2020 and were forced to send it in for service in June of 2021 due to the touchscreen malfunctioning.  Our tech director has been unable to get a response from anyone at music tribe for months.  As of this week he has finished his employment with the church.  I have now been charged with taking over this process.  He has given me the case number that he was initially given upon submitting a service request on the music tribe community service page.  I submitted a form on the "Contact us" page of the music tribe community with all of the previous info and have not received a response.  Can anyone point me in a direction that might lead to some resolution?  We have been without our console for almost a year and have no clue as to if/when we might expect it to be fixed and returned. Needless to say that we are in a bit of a bind with all of this.  Any help would be eternally appreciated!

    read more...
    0 10
    • JustinWhidden
      Dale_M Hi there can you advise any case numbers you may have so we can investigate please?
      • May 17
    • JustinWhidden
      JustinWhidden

      Case No: CAS-445631-K3Q6W2 CRM:0120000155180

      • May 17
      • Help getting Wing service resolved!
        Dale_M Many thanks I will escalate it to the team.
        • May 18
  • New
    nemoy
    Newcomer - Level 1
    2022-05-17

    Hi There,
    Just got a Flow 8 and so far I really like it!
    Formfactor and functionality is pretty much perfect for my little modular synth live setup.
    It even takes Modular Levels without a problem : )))

    There's just this one thing that really annoys me:
    Some reviewer on youtube explained that there are two Stereo Jacks for the two monitor busses.
    Turns out, they are mono! I mean, they are TRS, but balanced mono.
    I know, you can linkt them. but still:I need two stereo busses.

    That's (to some extend) kind of why I bought the mixer.

    Maybe there's a feature request in here :)
    Those really should be two stereo outs for mon 1 & 2
    If the Hardware really is TRS, maybe this can be upgraded with a firmware update?

    read more...
    0 14
    • nemoy
      Paul_Vannatto TRS mono physical outputs are an industry standard, not stereo outputs. So that will not change. All Behringer and Midas consoles (both digital and analog) uses this standard for all their Aux outputs.
      • May 16
  • New
    Simoon
    Newcomer - Level 1
    2022-05-16

     Both pedals just stopped. Power supply works fine with other pedals. I really liked the TO808, VB400 I'm not bothered about. Won't be buying again after dieing before they make 6 months ?

    0 3
    • Simoon
      Dale_M Sorry to hear this, if you have your proof of purchase please contact us from the Support tab and raise a Technical ticket so we can assist with the warranty.
      • May 16
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