Behringer

Behringer

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Behringer

180,585 members
49,355 posts
  • 2020-09-10

    For user concerned about ghost touches on the Wing touchscreen.

    A test mode was recently added. You can access it by holding down HOME and METERS while powering on the console.

    The error should not develop over time so if it doesn’t happen now it shouldn’t happen later either.

    It is a hardware error and can therefore not be fixed by a firmware update. Please contact your seller/distributor/service center for help.

    https://musictribecommunity.powerappsportals.com/en-US/knowledgebase/article/KA-02829

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    1 12
  • 2020-09-10

    How connect a cd player spdif output on A input on DCX LE A input

    0 8
    • dapzol
      David Knighton Hello dapzol,
      the DCX2496LE appears to be completely analog input and output. SPDIF is a digital protocol, so you won't be able to connect it straight to the DCX. You will need to use the CD player analog outputs or find a SPDIF to analog converter. Monoprice makes a cheap converter box. You will just need to get RCA to XLR cables for the final connection.

      https://www.monoprice.com/product?p_id=6884
      • Sep 10
  • 2020-09-10

    Hello,

    I heard yesterday that there is a build in test for the touchscreen of the WING available in the newest firmware. The test should show the customer whether the display is a so called "ghostscreen" or not.

    This info is distributed via facebook only. This seems to happen for a lot of important information about products of Music Tribe.

    why do you do that and do not distribute it via this community forum? I personally don't want to use facebook, and similar "social networks" for several reasons and therefore miss a lot of information which are maybe important for me as your customer. This behavior is very disappointing for me.

    and do not say such information was brought in by a facebook user which is not an employee of Music Tribe. Even that persons got the information from your company somehow and it to not chance the fact, that this information is hidden from your own forum.

    I hope that you can change that in future.

    regards

    Klaus

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    3 46
    •  Klaus Mock
      John Matthews Hi Klaus, apologies for the inconvenience. I'll ask that an announcement is put on to the community forum also.
      • Sep 9
    •  Klaus Mock
      Pedro Rodrigues Hi Klaus, thank you for your comment and to point out something that you should have a different management. We are in the process of performing new upgrades on our system as well as our community and a lot of changes will be rolled out on the next few days and these processes will become more clear. Thank you for taking the time to assist us to improve
      • Sep 9
    •  Klaus Mock
      Gary Higgins I might suggest trying to get more comfortable with FB. The fact of the matter is Wing traffic is very sparse in this forum. I’m not a big FB fan either but I am a Wing fan and the Wing user groups on FB are very active. The test is to hold down the Home key and Meters key while powering up and let the test run for a while-an hour was suggested. Bad news for yours truly is I have a defective screen and the dreaded ghost issue...Good news is now I know and can get it fixed.
      • Sep 10
    •  Klaus Mock
      Paul Vannatto Here is a link regarding this Touchscreen test (on the Music-Tribe Knowledge Base)
      https://musictribecommunity.powerappsportals.com/en-US/knowledgebase/article/KA-02829
      • Sep 10
    •  Klaus Mock
      Paul Vannatto Here are more details (from Robert)

      For user concerned about ghost touches.

      A test mode was recently added. You can access it by holding down HOME and METERS while powering on the console.

      The error should not develop over time so if it doesn’t happen now it shouldn’t happen later either.

      It is a hardware error and can therefor not be fixed by a firmware update. Please contact your seller/distributor/service center for help.

      https://musictribecommunity.powerappsportals.com/en-US/knowledgebase/article/KA-02829
      • Sep 10
  • 2020-09-10

    I had a fix to this problem before, and it appears it has been deleted. 

    I have a Windows 10 laptop with the XUF driver 6.13   (I have deleted and uninstalled all other drivers)

    X32 running 4.02 and the XUF card installed. 

     

    The console inputs are set to Card

    I have a session in Pro Tools (v2020.5), set X-UF as playback engine, set i/o to all defaults*
    1 to 1 the outputs to each track and I'm getting nothing

     

    No playback, and not able to record. 

    read more...
    0 9
    • Thomas Graham
      Pedro Rodrigues Hi Thomas Please be aware that this Card is a legacy product so ruining on more recent OS's might cause some issue. Please also confirm that you are connecting the card directly to your computer or via FIREWIRE 400 or via USB 2.0. Please also confirm if you do have installed the USB or the FIREWIRE drivers for the connection you are using.
      Never the less I would suggest to perform a firmware update for your card. To access the resources for this card please follow the link belowhttps://www.behringer.com/behringer/product?modelCode=P0AQK
      • Sep 10
  • 2020-09-10

    We've got an X-32, and use it in church services. We have been having problems with the X-USB not showing up in OSB for our livestream, and when this happens, the only fix seems to be a restart of the entire sound system. Once restarted, it seems to fix the problem throughout the duration of the broadcast. 

    is our X-USB components on the X-32 updateable or replaceable? Any help would be appreciated!

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    0 11
    • jgalvear
      Paul Vannatto Yes the X-USB is a card in the back of the X32 and can be replaced with either another X-USB or the newer X-Live card. But before you do that, change the USB cable. Many times it is the cable (yes they do go bad).
      • Sep 9
      • Issues with X-USB on our X-32
        jgalvear Thanks for the tip! I’ll order one and give that a try.
        • Sep 9
    • jgalvear
      David Knighton Hello jgalvear,
      Any chance you're using a USB extender/booster in line with your connection? Lately I've been seeing a few users attempt to extend their USB devices, however it is not a very viable solution. USB is generally only good for about 15 feet in most scenarios.
      • Sep 9
      • Issues with X-USB on our X-32
        jgalvear We do have an extender, but it is for other peripherals, and not in line with the X-32 at all.
        • Sep 12
    • jgalvear
      Per Øyvind Heldal I wrote to length about this on the old forum, but don't remember the details anymore.
      • Sep 12
    • jgalvear
      Per Øyvind Heldal This used to be a problem on some ancient firmware and there was even an update for x-USB firmware published in the form of a windows or mac executable that had to run on a computer attached to the card.
      • Sep 12
      • Issues with X-USB on our X-32
        jgalvear I purchased an X-Live card, and am awaiting its arrival. The X-32 is a 2015 model. Would this still be a problem with this setup?
        • Sep 12
  • 2020-09-10

    How can I order a replacement woofer for my B1500D-Pro?

    0 9
    • Djmilad
      William Reichling Hello, Please go to the support link above and create a parts case, and someone will contact you with pricing for you ASAP
      • Sep 9
      • B1500D-PRO Woofer Replacement
        Djmilad I created one before but it was closed without anyone contacting me, but I can create another...
        • Sep 9
    • Djmilad
      William Reichling What is your case number?
      • Sep 9
    • Djmilad
      Djmilad I received an email to request an address to provide a quote, and I responded last week, and I have not received a response. Just making sure you guys have received my response.
      • Tue at 9:32 AM
  • 2020-09-09

    My airplay ULG10 has stopped transmitting a signal even though both units turn on and since according to the lights. Have only used it 5 times.....????....any help would be greatly appreciated.  Can't seem to contact behringer directly.

    Thanks!!

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    0 4
    •  Michael Jordan
      William Reichling Hello Michael, If you go to the support tab above and create a service ticket someone will contact you to trouble shoot this for you.
      • Sep 9
  • 2020-09-08

    I've been a deepmind 12 owner for nearly two years now and ever since I got it I've heard a very discrete knocking noise coming from all of the audio outputs but it used to happen far less than it does now. It was never a huge issue until the past couple months because it happens so frequently I can barely record with it. The sound comes from the signal itself it seems and doesn't appear to be an issue with the actual outputs. It happens at random due to any function within the synthesizer it seems, it mostly makes the noise when performing any function of the synth whether it be a key, fader or button but it also can go off at random even while just holding a chord and not performing any other functions. I've heard someone else with the same issue describe the sound as a microphone being dropped which delineates what's happening to me. I would assume it's one of the converters or maybe some sort of relay issue but I have no means to fix it by myself, can't wait to hear a response! Thanks

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    0 2
    • JooshDonalds
      Jason Brewer Hello. If you could make a service ticket here on community I can help you get it all squared away. Would be glad to assist .
      • Sep 9
  • 2020-09-08

    Hi All,

    My band uses the X32 rack and we record the audio of our gigs directly to the USB on a regular basis.  The issue we've having is that in all of the recordings, the bass guitar is WAY too low in the mix and is barely audible.  This is depsite the fact that none of us use amps on stage and we all (including the bass) run direct to the board and use in-ears.  The mix and volume of the bass out front is perfect.  I'm guessing the bass gets help out front due to the 4 large bass bins.

    My question is, is there any way that we can turn the bass up in the recordings to the USB stick, without turning it up in the mains?

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    0 25
    •  Todd West
      Paul Vannatto If your gains and routing are setup correctly, you shouldn't be having an issue as you described. I would suggest you export your scene to a file and upload it to the cloud (Google Drive, Dropbox, etc.) and include the link in your post. That way we can have a look and better advise.
      • Sep 8
      • Need help with how to record from X32 Rack Version to USB
        Todd West Thank you Paul. Here is the link to the .scn file. As I mentioned, everything sounds great out front. And in our in-ears, they sound great (because we can adjust as needed). So if there is a way to bring the bass guitar up more in the recording while not increasing the volume out front, that'd be awesome! https://www.dropbox.com/s/cd5ov4uw5a80cbg/STUPID%20TEMPLATE.scn?dl=0
        • Sep 8
      • Need help with how to record from X32 Rack Version to USB
        Paul Vannatto Hi Todd, I had a quick look at the scene and the routing is fine. I did notice that the Bass sends to your IEM's are fairly high. But the gain of that channel is also relatively high for a direct input. Are you using a DI on the Bass? If so, check to see if there is a pad enabled (eg. 20 db) on the DI. Also I would drop the Bass sends to the IEM and to the Main and adjust the gain (if there is no pad enabled on a DI).

        Are you recording to a DAW (on a computer) or do you have the X-Live card and recording to an SD card?
        • Sep 8
      • Need help with how to record from X32 Rack Version to USB
        Paul Vannatto Hey Todd, I just noticed the Bass EQ, with a significant boost at 1K and above, and the low cut is at 79. Is the bass player playing it as a regular lead guitar? If not, you maybe missing a lot of the bottom end of the instrument.
        • Sep 8
      • Need help with how to record from X32 Rack Version to USB
        Todd West Thanks for all of that info Paul. Our bassist is plugging in to a few pedals and a Voice Live pedal. I don't believe he is using any sort of pad. So I'm going to start with your recommendation of increasing the gain and then bringing down the mains and IEM. So does that mean that the main fader for his channel is AFTER the recording device and the gains are before? We're just recording directly to a USB stick plugged into the front of the X32 rack console.

        I'll also take a look at the EQ. Something must have been overlooked on our part because he's playing it like a standard bass, and you're right, we wouldn't want that many frequencies cut out.
        • Sep 8
    •  Todd West
      David Knighton Hello Todd West,
      What you'll want to do here is set a stereo mix bus to the recorder, rather than the main LR. The advantage here, is that you can cue up the stereo mix buss in your headphones and mix it to where it sounds relatively decent. The venue you're playing probably has a lot of 'low end' support, which is why it sounds perfect in the FOH mix, but when you take the recording elsewhere, you're all the sudden out of firepower. Better yet, use the on board USB interface and record all tracks separately and mix post to get that rich fine tuned effect.
      • Sep 8
      • Need help with how to record from X32 Rack Version to USB
        Todd West Hi David,
        That sounds EXACTLY what I'd like to accomplish. I tried to find this in the manual and didn't really understand it. Would you be able to explain how I'd go about setting this up (preferably in ultra-dumbed down instructions since my level of knowledge with these things is very low). Thank you so much!!
        • Sep 11
    •  Todd West
      Todd West How do I set and monitor the stereo mix bus to the recorder? I’m assuming that’s an option in the USB recording window. But how do I monitor it using a mix bus and headphones as mentioned above?
      • Thu at 12:33 PM
      • Need help with how to record from X32 Rack Version to USB
        Paul Vannatto To monitor a mixbus (with headphones), solo the mixbus master channel
        • Thu at 2:32 PM
      • Need help with how to record from X32 Rack Version to USB
        Todd West Hi Paul, I'm still struggling with something here. I've uploaded 3 photos to try and help. The first photo shows the front of our X32 rack with the USB drive recording window configuration tab open. Which settings should I use on this? I'm assuming the category would be "Mix Bus" but I'm not sure about the signal source and tap. Two of the photos shown here are the current Bus view from the X32 app on my iPad. The first shows the 4 different band members' stereo in-ear mixes which are all under the "Bus 1-8" tab in the app. The second one says "Bus 9-16" and on channels 9-12, they each say MixBus.

        So I'm confused on 2 things here. How do I need to configure this so that we can send a stereo mix to the USB stick in the USB drive for recording? And second, how would I adjust the mix for this without adjusting the overall mix in the mains? Ultimately, we just want to be able to record to a USB stick and adjust the mix either before the recording, or using separate tracks after the recording, all without affecting the mix that is coming out of the mains.

        If this would be something that would be easier for you to explain via a Zoom call or something like that, I'd be happy to set that up so that I could show you the board and settings. I'd be willing to Venmo you a little cash on the side as well for all your help.
        • 12 hours ago
    •  Todd West
      Todd West Never mind. I figured it out. It’s the exact same thing as setting up an in-ear mix except I’m just telling the recorder to record that mix instead of the mains.

      I’m so dumb!
      • 9 hours ago
      • Need help with how to record from X32 Rack Version to USB
        Paul Vannatto Glad to hear that you figured it out Todd
        • 9 hours ago
      • Need help with how to record from X32 Rack Version to USB
        Todd West Well, I thought I did. But something doesn't sound right. We recorded a bit tonight and for some reason, the guitar sounds almost like it's out of phase a bit. And the drums have half of the kit; snare and some toms on one side of the wav file and the kick and other drums are on the other side of the wav). Wondering if this would be corrected by just using a single Mix Bus channel instead of linking them in stereo. I'll have to check tomorrow, but I don't think I remember having the drums panned (at least not the kick and snare). They certainly shouldn't be panned. And I'm not sure why the guitar would sound out of phase or kind of have a metallic sounding reverb around it. In the mains and in our stereo in-ear mixes, it all sounds great. So I clearly didn't do something right in this Mix Bus for the recorder.
        • 3 hours ago
      • Need help with how to record from X32 Rack Version to USB
        David Knighton Hi Todd,
        I sent you an email out of our CRM to give you some pointers. Too much for a single forum post here. As for the panning issue, remember that for a stereo bus, send 1 is the master send and send 2 is the pan/balance. There's also a setting in the channel SENDS tab to have the bus panning follow the main stereo mix pan. I.e. if the hi-hat is panned far right in the main mix, it will also be panned far right in the stereo mix bus.

        EDIT: the panning follow main LR is in the SENDS tab, not the SETUP menu. My mistake.
        • 3 hours ago
  • 2020-09-08

    how do i get my behringer mixer replaced?

    0 1
    • ryandavies122
      Paul Vannatto Why do you need it replaced, and which mixer is it?
      • Sep 8
    • ryandavies122
      David Knighton Hello ryandavies122,
      Your inquiry is vague, but broad all at once. The replacement of 'any' Music Tribe product is dependent on whether the item qualifies for a replacement under warranty. Some online dealers have replacement policies of their own, which do not interact with the Music Tribe warranty. I would suggest first reaching out to your dealer to determine if the item is replaceable under their policy, and if not, you'll want to hit the SUPPORT tab at the top of the community page to initiate a claim for service. The service team will diagnose the issue and inform what options apply to your product.
      • Sep 8
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