Behringer

Behringer

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Behringer

293,680 members
176,700 posts
  • Beacher
    Contributor - Level 1
    2019-08-15

    I have had an XR18 for over a year now. Use it all the time with our band. Never a problem until now. Today when setting up, we were getting a pulsating "pop" in the monitors. This also happened at a recent gig but after a one power down/up it went away. I noticed when looking at the XR18 that the "power light" was also pulsating. Turned everything off/on and the power light kept on pulsating as before. Unplugged everything except power chord, no difference., Turned off/on several times, no difference. Tried different outlet, no difference. Tried another power chord, no difference, turned off .... waited about 10-20 minutes while doing other things, turned back on and it worked. No pulsating pop and no pulsating power light. Seems to be working ok. Has anyone experienced this behaviour before ??? Smells like a possible power supply problem to me?? Getting nervous. Wondering if I should have it looked at although random things are often very hard to fix? 

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    0 503
    • Beacher
      Beacher

       


      Follow up on this issue ....


      They needed to replace part# A09-AW700-00000 (PCB, 409061 REV-A).


      Part was $69.69 CDN Labor was $100 CDN (1hr bench time) - repair time 8 weeks in total !!!! Went in Aug 27/19 picked up Oct. 21/19. We were LUCKY to have a spare from a friend to use while waiting, otherwise we would have had to buy a new one to do our gigs. No way to rent one where I live. This is the problem with getting stuff fixed in our country (Canada). The wait times can be absurd. This was a 1 hr fix after the part was obtained. Other than that, the unit and the concept was worked flawlessly for us over about 3+ years.

      • October 22, 2019
  • TommyScars
    Contributor - Level 2
    2019-08-14

    I have an XR18 and running that to a Powerplay. I have some Bluetooth transmitters and a couple pairs of Shure SE215’s. I can get them to pair and working but getting a funky revers/delay sound and it will start getting choppy and delayed. Anyone know how to fix this so they can be used as IEM???

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    0 182
    • TommyScars
      DaveMorrison

      Hi @TommyScars 


      The latency on a bluetooth transmitter/receiver pair will almost always cause a huge delay in the signal. You could probably time-align it by moving the PA speakers 100 yards away?

      • August 14, 2019
    • TommyScars
      RichardYClark

      The only way that any Bluetooth devices could possibly be used for IEM is if both transmitter and receivers use the aptX Low Latency audio codecs.


      https://www.aptx.com/aptx-low-latency

      • August 14, 2019
  • Jsobhani
    Contributor - Level 1
    2019-08-14

    I have some issues with the effect board on this unit and need to know how I can get hold of anothre board so I can replace this broken one. Thanks.

    0 163
  • dantrnr
    Contributor - Level 1
    2019-08-14

    Hey All,

    So all of a sudden my Model D is outputting extremely low audio. When I turn on the A-440 test tone I have to crank the volume all the way up and then I can barely hear it. This is the case through 1/4 inch out and 3.5mm phones. I've test and am using the correct DC Input. The same low audio output occurs when engaging the oscillators.  

    Any ideas on what this could be?

    Thanks!

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  • RooMcKeller
    Contributor - Level 1
    2019-08-14

    Hi guys,

    Can anyone help me with setting up an XR18 with Cubase Pro 10. There's absolutely nothing in the manual about configuring a DAW. Cubase isn't at all helpful, it's offering 18 outputs, when there are only 6 Aux outputs on the front of the unit. 

    I've currently set up all inputs & ouputs in Audio Connections. I've added a stereo audio track & dropped an audio file onto it, which is now playing. I'm looking in the X-Air Edit app meter window & can see audio registering in USB Returns 1&2, but no actual output registering on the main output. What's that all about? USB return??? I've tried routing USB Return 1&2 to 17&18, but still nothing coming out the main output. Does it all really have to be this hard??? I've never seen anything so complicated & quite frankly I'm getting a massive headache just trying to simply get Cubase to work with a USB audio interface. I've never had this much hassle with any other audio interface, why does the XR18 have to be this hard???

    Sadly, this isn't all I need to do with the XR18 & I'm getting really put off from using this unit. Why make the XR18 compatible with DAW use but not provide any kind of resources or support to help people get it all set up???

    Any help here is greatly appreciated.

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    • RooMcKeller
      UlfBoettcher

      Hi Andrew @RooMcKeller ,


      I think you have to figure in that the XR18 is not only an audio interface. It is an 18 channel digital mixer with the added capability of an 18 channel audio interface.


       


      So from that point of view, everything that gets sent from your DAW is received by the XR18 as a possible input source. You can (and do) see the incoming signal in the meter section of the XR18. 


      So to get usb input to a channel, you first have to go to the routing section of the XR18 to route the incoming usb signal to a channel. USB1<—>CH1, USB2 <—>CH2, ... is the default routing. Then you have to select the channel receiving the USB signal and  open the input section. Here you can select mic or usb as a source. As long as mic is selected, the XR18 will get its signal from the physical inputs. When you select usb as a source, the signal in the channel comes from your DAW. Now you can mix all channels as regular.


       


      So your DAW output has nothing to do with the XR18 physical outputs.


      DAW output -> select which usb channel to send to.


      XR18 routing -> which usb channel gets routed to which XR18 channel


      XR18 channel input -> select usb or physical input


      Use XR18 to mix as required.


       


      I hope this helps a bit. The capabilities of this little box are enorm. But each capability adds to the complexity.


       


      Cheers 


      Ulf


       

      • August 14, 2019
  • lenwe
    Contributor - Level 1
    2019-08-14

    Hi!

    I bought an UCM404HD, works fine but when I connect a HDMI monitor (with hdmi-USBC HUB), the audio interface dissapear from audio devices, and only a pulse is heard from the speakers, the HDMI monitor is also disconnected.
    I try to connect only the audio interface and the monitor and neither does it work. I have tried with many cables.
    Before i had a Line6 UX1 and it worked fine with the HDMI monitor connected.

    thanks

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    • lenwe
      raymondkosos

      Having a similar issue here. 


      windows 10.  u-phoria umc404hd.  BenQ SW2700 monitor. 


      Basically, the Behringer will "disappear" as an audio device, (red X on the speaker icon on the taskbar) and I see only BenQ and Realtek as audio devices.  I'm guessing the Behringer driver needs updating (?) or there's some kind of conflict between the 3 audio devices? 


      For now I went into the - Device Manager / Sound, video and game controllers - and disabled Intel(R) Display Audio and Realtek High Definition Audio (leaving only the Behringer UMC 404HD 192k enabled) to see if that makes any difference.  Will next check to see if there's an upate for the Behringer driver ...

      • September 25, 2019
  • Analog_Fun
    Contributor - Level 1
    2019-08-13

    Hello Everyone.

    If I need help on my Behringer Nuetron Is this the place to ask qestions?

    0 124
  • bridgechurch
    Contributor - Level 2
    2019-08-13

    So when we powered on our sound system today our XR18 (Air) didn't appear on the network. We've only had it for a few months. I have tried all of the troubleshooting steps I could find online to no avail. What I did notice is that the indicator lights on the mixer where the Cat5 plugs in are not lit. Anyone have a similar experience?

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    0 273
    • bridgechurch
      GaryWeller

      Have you tried a different cable?

      • August 13, 2019
    • bridgechurch
      KenMitchell

      Hi Adrian ( @bridgechurch ), 


       


      Welcome to the community.  Double check the position of the switch just to the right of the Ethernet port.  Push it all the way to the right (AP) and then all the way back to the left (Ethernet).  I've had a few times where that switch gets bumped in transport. 


       


      Hope this helps, 


      Ken


       

      • August 13, 2019
    • bridgechurch
      bridgechurch

      Tried that too, no dice. 

      • August 15, 2019
    • bridgechurch
      KenMitchell

      Unfortuntely, this is sounding like it's time to open a service ticket with Behringer.  


       


      You'll need to open a ticket here: https://music.secure.force.com/SupportForm?brand=behringer&rt=sr


       


      You should receive an automated reply with a case #.  If you don't, double check your spam folder. Also, the reply will state that you should hear from them in one business day but that seems to be significantly longer these days. 


       


      Hope this helps, 


      Ken


       

      • August 16, 2019
  • Dobias1983
    Contributor - Level 1
    2019-08-12

    Does anyone make rack wings for the X32 compact, to fit a rolly-rack with flip up top mount?

    0 325
    • Dobias1983
      Paul_Vannatto


      @Dobias1983 wrote:


      Does anyone make rack wings for the X32 compact, to fit a rolly-rack with flip up top mount?





      No, because the X32 Compact is too wide to fit in a standard rack. You would have to get a Producer if you require that. The downside of the Producer is the absence of scribble strips. The other great option is the X32 Rack, which is designed for rack mounting.


       

      • August 12, 2019
  • JoeSilino
    Contributor - Level 2
    2019-08-11

    I have a random sound on my X32 that I can't pinpoint. It comes through the house speakers and I've never been quick enough to look at the meters. I thought it was a heat issue and ventilatred the area around the board but it did it again a couple of weeks later. Any help or even a guess is appreciated. (Lower your volume a little before you listen.)

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    • JoeSilino
      KevinMaxwell


      @JoeSilino wrote:


      I have a random sound on my X32 that I can't pinpoint. It comes through the house speakers and I've never been quick enough to look at the meters. I thought it was a heat issue and ventilatred the area around the board but it did it again a couple of weeks later. Any help or even a guess is appreciated. (Lower your volume a little before you listen.)




      (view in My Videos)





      It could be an effect regenerating because it is being feed back to itself. Basically internal feedback. Can you post the scene you were using at the time that this happened so we can take a look and see if anything looks wrong?
      I

      • August 12, 2019
    • JoeSilino
      JoeSilino

      Thanks Kevin, here's the latest scene I was using. It's happened with other scenes but my effects settings are pretty much the same.

      PROBLEM.scn
      • August 12, 2019
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