Behringer

Behringer

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Behringer

269,545 members
149,258 posts
  • New
    MrDiscoDai
    Newcomer - Level 1
    2022-01-13

    Sorry to use this an outlet for a complaint, but music tribe don't seem to have a complaints department or even a public phone line.

     

    This is the second time I have bought a Berhinger synth (Neurorn and Pro-1) and there has been no plug head for the power supply, which renders it useless and basically junk.

    I can't buy the part separately and music tribe are refusing to send it out in the post. They have advised me to either return the  whole (brand new) unit to the seller (massively inconvenient) or buy another power supply unit and throw the other one away... I don't care about the £5 for about power supply unit, I do care about the complete disregard for the waste they are happy to create because someone up ar Music Tribe headquarters either cant be bothered to deal with this or is so anally retentive they can't look outside the box and resolve the issue by sending out a bit if plastic that I can't buy privately and probably costs less than a pound. Instead they would rather have a stand off and be a total obstacle.

     

    I wont be buying your products again, your customer facing staff need some serious training on how to deal with the public and my experience with you has been massively disappointing on this occasion and you have sullied your own reputation with your total lack respect or value for your customers. 

     

    Wasteful, small minded and lacking basic common sense.

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    0 26
    • MrDiscoDai
      Dale_M Hi there, sorry for your experience, Music Tribe does not sell goods directly, the transaction will be with the seller and if your product has arrived in less than perfect condition or with parts missing, the seller is under obligation to rectify the matter. Although we appreciate your efforts , quite often doing things the correct way will be far less hassle for you in the long run, the seller needs to assist you. I hope this helps.
      • Jan 13
    • MrDiscoDai
      MrDiscoDai

      Nonsense. I can either send the whole unit half way around the country which weighs a good few more ounces than the plug head which weighs a few grams or you could just send it and not be so wasteful... which makes more sense, cost wise and with has the least impact on yours and my cabon foot print? The first time this happened you sent the part out without question or hassle... If I send this unit back seller. I wont be having another one, especially when I know from experience you can resolve this very easily by sending me the part that you left out. The fact that it keeps happening says a lot about where your quality control is at, which I can accept when you take ownership for it, but that's not what's happening on this occasion.

      • Jan 13
    • MrDiscoDai
      Dale_M I have just looked in to your previous interactions with our Service team, I understand that you have purchased a unit from an eBay seller and it arrived without a slider, if you are not willing to return it back to the seller as faulty/damaged/missing then your only option is to purchase a replacement UK psu via Support/Parts and ask for the price and availability of CQ01-00229-000 -we do not have any of the sliders on stock in the UK as they are not available as an official spare part because they are part of the country variant PSU models available such as US/EU/UK etc. I hope this helps.
      • Jan 13
    • MrDiscoDai
      Paul_Vannatto Buying a product off of ebay (which is the wild, wild west of online sellers) and holding the manufacturer responsible for something missing is no different than buying a toaster in a yard sale and blaming Proctor Silex because the cord was missing. Unbelievable!
      • Jan 13
    • MrDiscoDai
      Paul_Vannatto You are aiming the complaint at the wrong entity. Complain to the seller (who screwed up) and if that doesn't work, and you paid using paypal, submit a complaint to paypal and you might get a partial refund.
      • Jan 14
  • New
    KillBurn
    Newcomer - Level 1
    2022-01-13

    1st of all let me be clear:

    I've just got the crave as my first synth this christmas, I really have no idea of how it works, I just like to think that the sound are magically produced and I like to spend hours in playing with it.

    So as a complete noob I tried to add several external audio sources in the "ext audio" jack, turned the mix knob all the way righ, but the volume of the external source is always very low.

    Even if I connect my Revox amp to it, sound signal is extremely low and, turning crave volume to max also increase the distortion.

    So

    Is anyone so kind to tell me where I'm wrong?

     

    Regards

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    0 3
  • New
    gregory6d
    Newcomer - Level 1
    2022-01-12

    Is there any option to have custom user layer on X-Touch with a X-Air mixer like in iPad remote application. Fader 1-2 Input 1-2, fader 3-4 maybe FX returns and so on? Any plans for it? It would be really great feature for X-Touch

    0 10
    • gregory6d
      KyleJohnson Hello, Kyle here with Music Tribe. No, this is not possible. You can rearrange your input channels by changing the input sources in the software, but it would not be practical for FX returns.
      • Jan 12
  • New
    thachiefkeif
    Newcomer - Level 1
    2022-01-12

    Hello all, 

    i am trying so hard to find a large replacement knob for the main dial on my old BTR2000. I've tried messaging on here and haven't gotten anything back. Any information would be appreciated; thanks!

    0 27
    • thachiefkeif
      WilliamR Hello, please click on the Support link above and create a parts ticket and someone will contact you directly as soon as possible.
      • Jan 12
      • Knob for BTR2000
        thachiefkeif William, thank you for your response. I have been waiting around a year now to have some sort of correspondence with this… I have now set two different tickets and the first one was ‘resolved’ even though I didn’t end up ever being contacted about how to get said knob. I guess the dude figured out what item number it was but that’s as far as it ever got. How will I be contacted about my ticket, and when can I expect this? I am literally just trying to get a piece of tiny plastic so I can sell this thing.
        • Jan 13
  • New
    bradleygoff
    Newcomer - Level 1
    2022-01-12

    Hello folks, for months I've gotten good use out of my Behringer XR 18, however I have never been able to connect the device to my iMac via ethernet while maintaining a connection to my apartments Wi-Fi for web browsing. I would really like to have both connections at once so that my XR18 is connected securely via Internet, but I can still search the web for access to YouTube, Spotify, etc.

     

    Currently, when I start up my computer I turn off the Wi-Fi so that I can connect my XR 18 via ethernet, once the connection is made Wi-Fi must remain off on my computer, otherwise the connection is lost. Is it possible to keep the device connected via ethernet but then turn my Wi-Fi on so that I can browse the web? Thanks in advance.

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    0 8
    • bradleygoff
      Paul_Vannatto Make sure the LAN mode of the XR18 is set to DHCP. Then connect the XR18 to your home router (using an ethernet cable). Then connect your iMac to your router via wifi and you should be able to connect to the XR18 and also use the internet.
      • Jan 12
    • bradleygoff
      DavidThomson1 Or use a network hub from your XR18 to the hub , then the hub to your wireless network router, and also the hub to your laptop etc for direct connections
      • Jan 13
  • New
    Stevemaccal62
    Newcomer - Level 1
    2022-01-12

    My PMP500 seems to have developed a problem. When pwered up the unit comes on for a few seconds and then cuts out. It seems the internal fan is not coming on. I assume it may be more than replacing the fan but have no idea as I'm not an electrician.

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    0 3
    • Stevemaccal62
      WilliamR Hello, this sounds like a hardware issue that may need service. Please click on the Support link above and create a Tech support ticket and someone will contact you directly as soon as possible.
      • Jan 12
  • New
    FALKLAN
    Newcomer - Level 1
    2022-01-12

    Hello!

    I'm having real trouble out of my Q1002USB.  It started around a week ago and there is this loud buzzing coming through the mixer.

    I believe I've done all I can to troubleshoot the device.  I have disconnected everything but the power and phones and the buzzing persists.  The buzzing comes through from the Phones, FX Send and I believe the CTRL Room outputs.  

    Does anyone have any troubleshooting suggestions to offer?

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    0 3
    • FALKLAN
      Dale_M Hi there we would suggest raising a technical ticket from the above Support tab so we can assist.
      • Jan 11
  • New
    SpideyMan19622
    Newcomer - Level 1
    2022-01-12

    Hello!

    I just purchased a nx4-6000 amp. After hooking a stage monitor to it, it went into Protect Mode on all four channels. I unhooked all cables and followed the instructions to reset it, but it still won't do anything. The breaker in the back doesn't seem to have tripped or at least it won't reset. Any ideas.

    Thanks.

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    0 5
    • SpideyMan19622
      Nigel67 Hi SpideyMan19622. I am sorry to hear that your brand new NX4-6000 has failed straight away. It looks as though you have tried everything possible to get the unit out of the Protect Mode and it hasn't worked. If the unit is still under 30 days from purchase, you can go back to the shop that sold you the amplifier and request a DOA replacement. If older than that, still go back to the shop and they will get the amplifier repaired.
      • Jan 11
  • New
    mattandersonguitar
    Newcomer - Level 1
    2022-01-12

    Hello, my X Air recently stopped working with the 48 volt phantom power. Anyone have any suggestions? 

    0 2
    • mattandersonguitar
      Nigel67 Hi mattandersonguitar. Unless a cable has fallen out, this is most likely a power supply failure. Are you able to confirm with a multimeter that there is no voltage coming out of the microphone XLRs with phantom power activated? If the unit is still under warranty, please go back to the shop that you purchased it from and ask for a warranty repair, otherwise send a ticket in to our Service Team and they will be able to arrange a repair at one of our local repair centres. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. The other option if the unit is non warranty, is if you know a local repair shop you could get them to take a look to confirm the fault and if it is the psu, a replacement can be ordered from our Spares Department which is the same procedure as contacting our Service Team, but click on Spare Parts instead. Many thanks
      • Jan 11
  • New
    Raiski
    Newcomer - Level 1
    2022-01-12

    is there a driver or ?

    0 1
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