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  • New
    Contributor - Level 1

    I have the pre-amp tube model and I need to understand how to use the Gain, Volume nand Master come into play to to set the overload light.


    I've read on Talkbass, that one should set the Volume all the way down and then set the light using set the Gain. I've tried many combinations and have failed. To me, for the master , it should not matter where that control is. 


    Is there a schematic to undertsand the signal order, that would help


    Thanks for any help!

    0 8
    • pbman1953
      WilliamR The GAIN knob adjusts the amount of preamp level. The general rule of thumb is when the clip light is blinking, the bass tone starts to go into preamp distortion.
      VOLUME knob (BV1001T only) compensates for boosts in the signal from the GAIN knob. It also affects the level of the FX LOOP SEND jack.
      The MASTER knob adjusts the overall output of the amplifier. The general rule of thumb is to start with the master volume low and dial in your gain and overall channel volume to get the tone you desire, then the master volume controls the overall output to your speakers without changing the tonality of your tone you just dialed in.
      • May 13
  • New
    Newcomer - Level 1

    Hi, ik have a Bugera V5 for a couple of weeks.  last week when i switched it on, the front light keeps on blinking and the amp doesn't do anything anymore excepting for the bllinking light.

    Please help ! :-)

    0 8
    • fabien1974
      Dale_M Sorry to hear of this, it sounds like the internal PSU is dying, if this is brand new and within 30 days you would be quicker to go back to the seller, if you are outside this period please go to the above Support tab and select a Service ticket for submission
      • May 6
  • New
    Newcomer - Level 1

    Hi there! I bought a 1990 infinium new a few months ago. 

    Still has the factory tubes. Today after half hour of use, in red channel output lost all bass and gain. The sound was really bad and thin. Immediately i checked the green channel, and with the gain at 5 and volume at 7 it was super quiet. 

    All infinium LEDs are off so i guess I don't have any power tubes broken. Is there something wrong with the preamp tubes?


    What are my options here? Thanks

    0 2
    • Meerkat2022
      Nigel67 Hi Meerkat2022. Please submit a technical support ticket and we will be able to help you further and if the unit is found to be faulty, advise you about getting the unit repaired as if you purchased it brand new just a few months ago it should still be under warranty. To submit a ticket, this can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab. Many thanks
      • May 3
  • New
    Newcomer - Level 1

    Hey, when will this head be available to the public again?? I'd like to buy it on Sweetwater

    0 6
    • chrisbliss7
      NicJonesMT Hi Chris. Unfortunately we cannot provide any information on availability or pricing.
      Your best option would be to contact Sweetwater directly to see if they can provide an ETA on when they will receive stock.
      Alternatively you can find a full list of our resellers at the following link:

      • May 3
    • chrisbliss7
      chrisbliss7 Yes I followed the link and no no one has it. I ordered the last possible one on Amazon because they did say they had one in stock now they're saying that it's unavailable or they can't find it. I just want to know what's up at the Factory are they done making amps? Is Bugera going out of business?
      • 13 hours ago
  • New
    Newcomer - Level 1

    How can I record using the Bugera PS1 with the attenuation at zero volume so there is no room noise?

    Can it be used with my guitar amplifier without a speaker attached with no damage to my amp?


    0 7
  • New
    Newcomer - Level 1

    Can i buy a Volume knob for Bugera Veyron head? Mine got stolen

    0 7
  • New
    Newcomer - Level 1

    Hey does anyone know how I can contact tech support for my Bugera Veyron BV1001M? The sound cuts on and off at will. I'd prefer to talk to someone. Anyone got a number?



    0 9
    • B1face
      WilliamR Hello, please click the support link above and create a tech support case. One of our tech support agents will reach out to you as soon as possible.
      • Apr 20
  • New
    Newcomer - Level 1

    Is there a way to contact Bugera customer service? I am awaiting a part. I had been communicating with

    Matt Smith
    Customer Quality Service Specialist | MUSIC Tribe US

    but havent had a reply to my emails since Jan 31st.

    My case is showing as "resolved" on Music Tribe but it isn't resolved.

    Case No: CAS-516689-P2C8V4 CRM:0120000263832

    Can someone else please contact me or ask Matt to reply? Help please ...

    0 5
    • DarnSue
      WilliamR I have Reached out for someone to contact you ASAP.
      • Apr 1
    • DarnSue
      DarnSue Hi William, I still havent heard back from anyone, so I opened a new ticket. Hopefully that will work.
      • Apr 28
  • New
    Newcomer - Level 1

    Can I use a 1/4 Y cable to run 2 cabinets with my PS1 - EVH 2x12 & EVH 1x12



    1 6
    • howiemco
      howiemco I am using a 5150 Iconic amp head.
      • Mar 30
    • howiemco
      NicJonesMT Hi Howiemco
      I wouldnt recommend doing this. Most splitters are designed to work with Line/Inst level signals, not Power amp outputs. Doing so could potentially damage your equipment.
      • Mar 31
  • New
    Newcomer - Level 1

    my bugera 1990 infinium led lights turn on and off, it's like if the amp is checking the tubes  also I noticed the power tubes are glowing a slight blue color  is this normal, the tubes are the original bugera tubes that came with the amp 

    0 15
    • hdnyc2003
      hdnyc2003 Can anyone please answer my question
      • Mar 22
    • hdnyc2003
      PedroRodrigues Hi hdnyc2003, thank you for your post, when an output valve requires replacement, the valve’s matching LED will light permanently, please confirm if this is the case and replace the vacuum tube.
      When it comes to your second question a tube that is glowing blue is often wrongly perceived as a defect, however, it’s really just a side effect of a power tube, a fluorescent glow in the blue spectrum.
      The tube is fine, it actually indicates that the vacuum inside the tube is very good, which is what allows this phenomenon to occur.
      It will not have any effect on the performance or tone of the amp. For more details on this please check the pic below.

      Thank you
      • Apr 30
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