Bugera

Have questions about the Bugera Veyron Tube version. Wanting to use it for tracking demo's but that's something I normally do at home. I live in an apartment. I know a straight tube amp would require a speaker connected to the load to not fry the circuits. Is the tube version straight tube or is the output itself solid state? From my research if the output is solid state then I'm fine not to have a load connected and could just use the post eq di out to my audio interface. Is that safe with this model? Should I looked for a load box? Does anyone make a load box that would handle the 500w @4ohm rating? I enjoy the head but trying to get more use out of it besides rehearsal studio and gigging. 

Hello, I purchased a Bugera 6262 Infinium guitar amp head from Adorama Camera. It was shipped to me and arrived when they said it would. Upon plugging everything in the first time I found the lead channel to be very faint and almost completely inaudible. The clean/crunch channels work great but I am not paying for an amp that only halfway works.

Now, that being said: I contacted the dealer and was told to get in contact with Bugera as Bugera would send me a retube set. I called the support number and got an automated voice directing me here, which is completely ridiculous. Human interaction is needed for some cases, even in today's tech savvy society. 

I have an email out to support and figured I'd post here, any help is greatly appreciated!