A step-by-step guide on how to efficiently use the Music Tribe Community for a smoother experience

• How to Register

  1. Go to community.musictribe.com

  2. Hover your mouse over the icon on the top right part of the page and select what type of account you want to create

     

     Alternatively, you can go to community.musictribe.com/signup to register as an End Customer or community.musictribe.com/signup?type=commercial to register as an Industry customer.

  3. Fill out the registration form then click the "Next".

     *Note: The password needs to be alphanumeric, with at least 1 upper case letter and 1 special character.

     Depending on the account type, the fields will vary. Example:

     End Customer

     

     Industry Customer

     

  4. Select the solutions that you are interested in, then click the "Next".

     

  5. Select specific tribes that you are interested in, then click "Next".

     

  6. Select a brand or brands, then click "Next".

     

  7. Select your specific role(s), then click on "Register".

     

  8. You will receive a verification email to validate your account. Click the link on the email to proceed. Note: Check your junk/spam folder if you can’t find the email in your inbox.

     

  9. You will be redirected to the login page where you may now sign in using your new account.

     

  Still having trouble signing in? Click here.

• How to Create a Post
  1. Sign in to the Community using your email and password.
  2. Navigate to the Product or Solutions or Brand category you want to create a new Post as shown below:
  3. Click on the "Start a Discussion" box.
  4. Start by typing the subject of your post, followed by the contents of your post. You can use the built-in Rich Text Editor feature to customize and stylize your content.
  5. You can also Upload an attachment to use as supporting information for your post by clicking the Upload File button. Valid files include PDF, DOC, DOCX, SCN, JPG, JPEG, PNG, GIF, WEBP, MP4, WEBM and OGG. File sizes should not be more than 25 MB.
  6. Select a product Category, Subcategory and Brand by clicking on the dropdown menus. Make sure you choose the most relevant option according to the post you are creating (Please take note that options may vary for each categories).
  7. Click the Post button to create your post.
• How to Check and Edit Your Profile
  1. Go to community.musictribe.com.
  2. Click on the icon at the top right part of the page and click on "My Profile."
  3. Here, you can:
     1. Upload a profile picture.
     2. Upload a cover photo.
     3. View all the discussions you’ve created (this is the default view).
     4. View all the discussions you’ve archived..
     5. View your basic info.
     6. View the people you’re following.
     7. And view all your files.
  4. To edit your profile, click on the "Edit Profile" button.
  5. In the Edit Profile page, you can:
     1. Edit your Basic Info.
     2. Change your account type to Industry Customer.
     3. Edit your Interests in:
        • Solution
        • Products
        • And Brands
     4. Edit your Roles
  6. Click on the "Save" button to save the changes you’ve made to your profile.
• How to Visit and Search Our Knowledge Base
  1. Visit community.musictribe.com.
  2. Navigate to Support page by clicking support link in the navigation bar or by visiting https://community.musictribe.com/pages/support.
  3. There are two (2) ways to navigate to the Knowledge Base page:
     1. Via the Frequently Asked Questions box in the Support page.
        • By navigating via FAQ box, you can access to the Knowledge Base Articles landing page as shown below:
        • From here, you can search for articles based on their keywords just like in most search engines by typing on the search box and clicking search button
        • You can also browse and search for articles specifically for each brand by clicking on the brands icon on the Knowledge base Page.
     2. Via the Popular Articles box in the Support page.
        • Here, you can view the list of the most popular articles available in the Knowledge Base.
        • Search for an article by typing your query on the search box and clicking the search button (If you want to search articles only for a specific brand, please refer to a. via Frequently Asked Questions box)
        • Click an article on the list to view the Article and its contents.
        • You can also click on the keywords at the bottom of the Article page to view articles related to the keyword.
• How to Create a Care Ticket
  1. Sign in to the Community using your email and password.
  2. Click on the Support link at the top part of the page.
  3. Scroll down and click on the type of ticket you want to create.

     You may also go to community.musictribe.com/pages/create-new-ticket to access the form directly.

  4. Form fields will vary, depending on the type selected. Below is what a Pre-Sales form looks like:
  5. Once you fill out the required fields, click on the Submit button.