Klark Teknik

Klark Teknik

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Klark Teknik

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89,961 posts
  • NASservice
    Contributor - Level 1
    2019-10-08

    Hi all,

    We have forgotten the password for one of our DM8000's, is there any way to do a hard reset or recover the credentials somehow?

    1 403
    • NASservice
      Distinctap

      Following ?

      • October 8, 2019
    • NASservice
      DavidBradshaw

      There is a way to access a locked DM8000- I'll contact your guys directly to share.

      • November 27, 2019
    • NASservice
      todd_lewis

      David,


      I am not able to connect to the DM8000 at all. Can you contact me?

      • May 18, 2020
    • NASservice
      RexBeckett


      @todd_lewis wrote:


      David,


      I am not able to connect to the DM8000 at all. Can you contact me?





      @todd_lewis 


      Hello Todd, welcome to the community.


       


      Your post may not be noticed by anybody who can help. I suggest that you raise a Care ticket for Technical Support explaining your problem. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed all the required fields in your profile. Make sure that you fill-in every required field on the Care form.

      • May 18, 2020
    • NASservice
      todd_lewis

      Thanks. I finally got connected to the box. However, it has a very old version of firmware on it. I need v1.5 of the DM software. Does anyone happen to have that file?

      • May 18, 2020
  • petermciver
    Contributor - Level 1
    2019-08-19

    Hello-

    I’m using a DM8000 for a DSP Control in a theater install.  I have a fleet to f turbosound speakers all fed audio over Ultranet.  I plan on coming off a X32 into the DM8000 and then out to a P16D.  The fire alarm company has installed a smart relay with a set of N/C contacts that open in an active alarm state.  I’d like to use the GPIO terminals to trigger a ganged mute for all of the ultranet channels.  

    Heres where I need some help.  I’m not sure of all the settings and the wiring terminals that I need to connect to make it work.

    I submitted a trouble ticket weeks ago and never heard back from Klark Teknik.  Anyone have suggestions?

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    • petermciver
      Paul_Vannatto

      Hi Peter @petermciver,


      Welcome to the forum. I'm not experienced with DM8000 so I had a look at the manual. From what I can see, the GPIO can only control volume (page 55). In order to externally control mutes or gang mutes, it needs to be done via RS232 (page 43). One way to create an RS232 interface with GPIO (connected to the smart relay) is with an arduino or Raspberry Pi and an RS232 shield.


       

      • August 19, 2019
    • petermciver
      DavidBradshaw

      Hi Peter


      You can connect a NC/NO contact to any of the GPIO pins. In DM Designer add a 'GPIO Select' object to the design and nominate that to be connected to whichever GPIO pin you physically connect the NC/NO contact to. In DM Designer add a ganged mute to cover all the outputs and in parameters check the box to add a 'control input'. In DM Designer, connect the last output pin on the GPIO select for NC to the control input on the ganged mute. Load up the design and you are done. 

      • November 26, 2019
  • gtcode
    Contributor - Level 2
    2019-07-17
    Hi, the DN9630 is an AES50 <-> USB interface and this is the closest forum I could find. Does this device really only support 48k and 96k? Doesn't support 44.1 nor 88.2?
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    • gtcode
      gtcode Answering my own question here - no, it does not support 44.1 -- only 48/96
      • July 17, 2019
    • gtcode
      ChaseMcKnight

      Hi @gtcode 


      Yes, only 96kHz / 48 kHz. The idea behind the DN9630 was to be a lower-cost recording/playback option mainly geared towards our Midas PRO Series users. Prior to the DN9630, users would need to incorportate a Klark Teknik DN9650 w/ Dante or KT-USB card options (or third-party RPM Dynamics interfaces), which are quite expensive if you're simply looking to track shows or use for virtual sound check. 

      The 48kHz option further add to the market for our M/X32 users -- as most people are using the 48kHz sample rate. Further, many of our 'Blue' DL15x, DL25x, DL231 Stageboxes only operate at 96/48 kHz so this is in line with those product ranges. 

      • July 19, 2019
    • gtcode
      gtcode Thanks for your honesty here, However, in responding, you've implied that "it would cost too much to support 44.1k" and "(basically) nobody uses it anyway". Yet, the M32 supports 44.1k, and people do use 44.1k. The DN9630 should have been designed accordingly.
      • July 19, 2019
    • gtcode
      ChaseMcKnight

      Hi @gtcode 

      Apologies, it really wasn't meant to be implied that way. Nearly all AES50 peripherals relating to PRO Series only 96kHz and 48kHz, such as the DN9680, DN9650, DN9620, DN9610, All 'Blue' I/O boxes, and lastly the DN9630. For M/X32 users, I think the majority of applications where a DN9630 would be used would be in the DN32-USB card is replaced with somethng like the DN32-DANTE card -- and typically users set the sample rate to 48kHz. 

      Although it sounds like you were looking for a 44.1kHz solution and in that case, I understand your frustration. 

      • July 19, 2019
    • gtcode
      Dale_M We have an article on this as it gets asked from time to time, https://musictribecommunity.powerappsportals.com/en-us/knowledgebase/article/KA-01573
      • June 24, 2020
  • dexterbalite15
    Contributor - Level 1
    2019-06-27

    When you are using long LAN Cables connecting DM800 to a CP8000 there might be a stability problem in preset and volume have issue like Volume was going up and down or changing preset from 1 to 2 by itself, I solved this problem by adding a Capacitor with value 16Volts/100uF  to the connection of Ground and RVC out at the back of DM8000, Be sure connecting the negative side of the Capacitor to the ground terminal and Positive side of capacitor to RVC pin, I only reccomending this if you having the same problem like what I have experienced otherwise don't add if you don't need this. Also instead of using LAN Cable I recommend to use Belden audio signal (4wires) and there is no more voltage stability issue or faulty preset in this control panel(CP8000).timeline_20190628_101759.jpg

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  • DavidBradshaw
    Solution Leader
    2019-06-06

    Klark Teknik DM DESIGNER 3.1 and DM KONTROL 3.1 are now available for download, via the downloads section on the DM8000 product page.

    DM KONTROL offers PC based customised control page creation and operation of a DM8000 DSP across an ethernet network, when deployed with the new DM801 serial to ethernet bridge.

    Check the downloads here:

    https://www.klarkteknik.com//Categories/Klarkteknik/Signal-Processors/Matrix/DM8000/p/P0B17/Downloads#googtrans(en|en)

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  • Emadson
    Triber Contributor
    2019-05-29

    DM8000 Design 2.9.1 Software and Firmware available for download

    DM8000 Software and Firmware Downloads

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    0 403
  • Emadson
    Triber Contributor
    2019-05-29

    DM Designer 2.9.1 and Firmware 2.9.1 available for download on KT website

    DM8000 Software and Firmware

    read more...
    1 264
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