Lab Gruppen

Lab Gruppen


Lab Gruppen

180,585 members
49,355 posts
  • 2020-09-16

    Hello, I am not getting any response from the aes inputs on my ipd's? When I try to connect to them with intellidrive  in order to update the firmware it gets stuck on a synchronisation process at 72%. This seems to affect my ability to save and recall presets. I don't want to attempt fm update unless I'm sure I can reload the presets. Please help!!

    0 5
    • daniel thomason
      Alexander Lane Hi Daniel,

      Are you running the update through a network switch or direct to the amplifier? Also make sure there are exceptions in your firewall for the software.

      Best to backup all the presets before doing the update too to be sure they are not lost. Try doing this through File -> Backup presets rather than during the update process

      For AES, can you let me know what you are using to drive the inputs? And the settings in the input mixer also?.
      • Wed at 6:14 AM
    • daniel thomason
      daniel thomason fixed! i managed to finally save the presets and update FW, intellidrive being very tempremental though. udated amps now recieve AES! Thanks
      • Wed at 6:25 AM
      • No AES and sync issues in Intellidrive
        Alexander Lane Excellent! The updater has been improved on the newer versions of Software so this issue should now be eliminated

        Let me know if you have any more questions
        • Wed at 6:32 AM
  • 2020-08-19


    I a Lab Gruppen amplifier with some Speaker Connectors I do not know.

    Anyone knows the brand and the name of the speaker Connector in the picture?



    0 10
    • GreenLab
      Nic Jones Hi There.
      These are 2 pole Block connectors.
      If you check in the User Manual it will state which connector blocks are compatible, For example if we look at the E12:2 User manual which has 2 of these outputs, it states the following;

      Detachable block-connectors with + and – poles are provided at each channel output for connection of the
      speakers. If more conectors are needed, then these are compatible:
      Phoenix 1709047, or Anytek KT02015000CCG.

      If you need any further support please open a technical support ticket.
      • Aug 19
    • GreenLab
      Dale Minaker Hi these are called phoenix connectors and are used on many other brands. they are widely available, just do a google search.
      • Aug 19
  • 2020-08-17


    I'm a federal contractor that requires equipment from a TAA country.  So the items cannot be made in China and certain other countries.   Where is the E 8:2 made? or country of origin

    TAA - Trade Agreement Act 




    0 6
    • Gdlpro
      David Knighton Hi Gdlpro,
      If you look at the image of the rear panel on the far right side, you'll see the unit is manufactured in Thailand.
      • Aug 17
    • Gdlpro
      Gdlpro Thank you, ok since Thailand is not a TAA country this equipment cannot be used in Federal installations
      • Aug 17
    • Gdlpro
      Alexander Lane Hi there,

      Correct that E series is made in Thailand, however there are other Lab.gruppen models which are made in Sweden that might suit your requirements. I believe Sweden is on the TAA compliant list :)

      D Series (2U version not slimline)
      PLM+ series
      FP+ Series
      C Series

      Hope that helps!
      • Aug 21
  • 2020-08-02

    I have a E 4:2 and somehow lost the speaker output connectors does anyone know where to get these or have a part #?

    0 5
    • jdemille
      Chris Edwards Hi jdemille, I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare parts. Make sure that you enter all required (*) data before clicking Submit.
      • Aug 2
  • 2020-07-17
    Can not fill out support ticket on line completely so I can send in a repair wont let me pick model # or insert copy of invoice for warranty purpose Can you help Thanks Joe
    0 4
    • joereale
      Chris Edwards Hi joereale, I hope you are well. Can you please confirm for me if you managed to create a support ticket since posting?
      • Jul 20
  • 2020-07-15
    Can you repair this piece or does the customer need to purchase a new device?
    0 8
    • Kenneth Coulter
      Alexander Lane hi there, could you please submit this as a support ticket using the portal at the top of the page? Thanks
      • Jul 16
  • 2020-07-11
    Greetings! Is IT possible to use Lab.level4 volume Control with C20:8X Amplifiers? Thanks for the reply! Miha
    0 9
  • 2020-07-08
    Now you can have an improved browsing experience in the Lab Gruppen website thanks to some brand new features. Check out today!
    1 38
  • 2020-07-03
    i have no ide where to find the usermanual for model lab 2000c. i have found all other old models like my lab 1200c quatro but the 2000c seems to be inposible to find eny sort of information
    0 8
    • Dyslexia
      Dyslexia Reference photos
      • Jul 3
    • Dyslexia
      Chris Edwards Hi, i hope you are doing well. I have included a copy of the user manual for you in the following link I hope this helps.
      • Jul 5
      • cannot find user manual for LAB 2000c
        Dyslexia thanks, it realy did!
        • 1
        • ·
        • Jul 6
  • 2020-07-01
    i just bought D80:4 Ta from ebay.Just now i can't connect with tesira software. Does anyone know how can i do factory reset or give me some tips.
    0 29
    • wisut5988
      Alexander Lane Frame reset

      A factory reset and soft reset can be performed from the front panel. A factory reset will restore all settings to
      original defaults, including network settings, frame presets and current settings. A soft reset reverts only the current
      settings to default. Network settings and frame presets are not changed with a soft reset.

      1. Place the frame in standby mode.

      2. Press and hold elect and channel 3 mute button. Then press the power button.

      3. Choose from one of the below operations:

      a. Press channel 1 mute button (red LED) to initiate the factory reset sequence.

      b. Press channel 2 mute button (amber LED) to initiate the soft reset sequence.

      c. To cancel, press channel 4 mute button (green LED).

      4. Wait state indication is present while either reset is performed.

      5. To complete the factory reset process, cycle the mains power by completely removing the power plug and
      reinserting it.
      • Jul 7
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