Lab Gruppen

Lab.Gruppen

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Lab Gruppen

289,829 members
172,390 posts
  • New
    bskewis
    Newcomer - Level 1
    2022-06-29

    Hi all,

    Had a generator failure last weekend.  when power was restored, one of my previously functioning 12K44s appeared to be stuck on standby.  Red power light, network activity and 1gbps lights flickering, but can't get the amp to power on.  Anybody experienced this before?  It's clearly getting power, but won't boot.  

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    0 4
  • New
    DjMajik528
    Newcomer - Level 1
    2022-06-14

    I purchased an 240v FP 20000Q amplifier. It arrived with a 120 v USA plug on the end of the power plug. How do I fix it. Is there an adapter, or can I have an electrician cut off the end and replace it with the correct one? Help!!! 

    0 5
    • DjMajik528
      NicJonesMT Hi DJMajik528.
      When you ordered the FP, was it from a store that is located in the same region as you?
      I would recommend getting back in touch with the store to see if they can Swap the unit out for one that is for the correct region.
      If the store can't assist, please click support at the top of the page and submit a technical support ticket.
      • Jun 15
  • New
    darmstrong
    Newcomer - Level 1
    2022-06-01

    I just purchased a D10:4L and I can't for the life of me get 'into' it.  I loaded up the Cafe software, select the frame's IP, it gives me a message:

    "Incompatible firmware detected, 1 device(s) not added! Ensure that all devices have compatible firmware and try again"

    But how on earth do I update the firmware if the app to control the box won't load because the firmware is incompatible??

    There is no local web server on the amp.

     

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    0 7
    • darmstrong
      Dale_M Please can you submit a Technical ticket from the above Support tab so we can assist you.
      • Jun 2
      • Lab Gruppen D10:4L First timer
        darmstrong The answer is that I need to run Windows - which is a reprehensible solution. I'm stunned that the only way to interact with these amplifiers is through a Windows App - If I had known that I *never* would have purchased them.
        • Jun 2
  • New
    jamesheyser
    Newcomer - Level 1
    2022-06-01

    I purchased a used C28:4 unit a few months ago and I've had it out a couple of times without issues.

    Last weekend I fired up the system and line checked the monitors (which I power with it) and everything seemed in order. I was setting up mic stands when I heard a quiet "pop", not loud, but noticeable.

    Later on when I went to soundcheck the first act, the amp did not meter any signal coming to it on any channels. At first I thought it was a routing issue with my mixer, but when I put the cable to another amp it produced sound.

    Later in the day when I was telling another crew member about the amp, he said when the small pop happened he thought he smelled something electrical burning, but so subtle he couldn't be sure. 

    So clearly I'm not looking for a "solution", it needs a repair. But I wondered if anyone had any insight on what I might be up against. 

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    1 11
    • jamesheyser
      Dale_M If the smell of burnt out components has been noted it would be quicker to go to the above support tab and submit a technical ticket so we can assist with the warranty.
      • May 31
      • C28:4 powers up but no signal metered
        jamesheyser I don't have an "above support tab" (perhaps because I'm on a phone).

        I did reach out to the nearest service provider and they declined to give me an RMA because they said they were no parts available. But then they also said that I should reach out to Music tribe, which I also find a little confusing. Perhaps they have an easier time getting parts if the order is processed through music tribe?
        • Jun 13
  • New
    SageTech14
    Newcomer - Level 2
    2022-05-05

    I created a ticket awhile to request RMA to send in for repair but haven't seen an RMA yet.

    Can i get an RMA for Ticket Number: CAS-591519-B4L1S3 please?

     

    0 6
    • SageTech14
      WilliamR Hello, William from musictribe here. I apologise for the delayed response. I have escalated your case. Someone should be contacting you shortly.
      • May 5
  • New
    DanDare21
    Newcomer - Level 1
    2022-04-07

    Hi Lab Gruppen,

    I have a C48:4 power amplifier that wont pass a signal and investigation showed both cooling fans are faulty with locked rotor. I would like to order new fans but should I make other checks first to ensure it does not have other issues?

    How can i order 2 new cooling fans from your company?

    Regards,

    Dan Dare

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    0 15
    • DanDare21
      Dale_M Does the unit have any error codes on the front panel? It may be best to go to the support tab above and submit a technical ticket with an image of the front panel so we can advise.
      • Apr 6
  • New
    panpro
    Newcomer - Level 2
    2022-03-22

    I need detailed Information for this parts:

    E5:4 / (SN 19827416)

    LS OUTPUT Connector

    Class 2 Wiring 

     

    E12:2 / (SN 38209446)

    Balanced Outputs connectors

    Lautsprecher Class 2 Wiring connectors

    I need part number and any detailed description, that i can deliver it anywhere

    It is urgent

     

     


    View Attachment
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    0 19
  • New
    panpro
    Newcomer - Level 2
    2022-03-22

    How can i make a read only file with LAKE Controler to save my Preset in 20K44 or is there another possibility to protect OUT EQ and Limiters?

    0 8
  • New
    GleiDaemon
    Contributor - Level 2
    2022-03-20

    I have use lake controler before version 7.0.7 it is work under parallel for macbook pro M1

    then I have upgrade to 7.0.7 it is not see virtio adapter that parallel used.

    any solution?

    0 13
    • GleiDaemon
      Nigel67 Hi GleiDaemon. This is a question for our Technical Support Team. Please raise a ticket with them. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. Many thanks
      • Mar 21
  • New
    GeorgeFafa
    Newcomer - Level 1
    2022-03-18

    Does anyone know if the ACN 2B crossover offers the possibility to alter the slope from 24db/oct to 12 or 18db/oct?

    0 7
    • GeorgeFafa
      Nigel67 Looking at the web page, it does seem as though this is possible.
      • Mar 21
    • GeorgeFafa
      GeorgeFafa

      Thanks Nigel!! Dont know why I could not find that myself, I was looking at their page and found only specs for the 2c...

      • Mar 21
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