Lab Gruppen

Lab.Gruppen

Brand

Lab Gruppen

285,534 members
167,514 posts
  • New
    sabinul
    Newcomer - Level 1
    2022-02-10

    Hello, i have 1 ipd 2400, when i play music has a very nasty cracking noise ( video 1 at the end ) and when i stop the music have some wistle noise for 1-2 minute and after dissapear.

    0 34
    • sabinul
      Dale_M Can you advise if using a different audio source makes any difference? Can you check the speaker connections are fully connected/check cables. Try a different power source. If its not any of this we would advise raising a Technical ticket from the Support tab above.
      • Feb 10
  • New
    florentinzuest
    Newcomer - Level 2
    2022-02-09

    Does anyone happen to know, how to factory reset an IPD-2400 frame, after beeing locked out by password? I want to initiate a hard reset, so far to no avail.

     

    Best regards!

    0 122
  • New
    ForsythConsult
    Newcomer - Level 2
    2022-02-07

    It was my recollection that the Lab Gruppen amps of that time had a 7 year factory warranty, whereas the new ones today have a 5 year. Can you confirm the legacy Warranty status?

     

    2015 PO attached.

    Serial numbers: 10397752V12/18, 10383590V35/15, 10383634V35/15

     

    Kevin Forsyth

    [email protected]

    205-369-8782


    View Attachment
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    0 5
    • ForsythConsult
      KyleJohnson Hello, Kyle here with Music Tribe. For all warranty related inquiries please contact our Service team directly by submitting a ticket. Click on Support and then Care/Service to submit a ticket.
      • Feb 7
    • ForsythConsult
      ForsythConsult

      Can you provide a number I can call to confirm warranty? I have already provide you with the information needed to make the determination. Also do you offer a refurbish program for a flat rate on these amplifiers if I would like to do this if they fall outside the warranty time frame? Don't know what the latest service policies are since I have not used them in years.

      • Feb 7
      • 2015 C20:8X
        KyleJohnson No, we do not offer phone support for warranty validation. Warranties are subject to the terms and conditions laid out at the time of the purchase. For any further information please submit a ticket to the Service team.
        • Feb 7
  • New
    thunderbpsounds
    Newcomer - Level 2
    2022-01-09

    I bought a spare input board for my 14000 amp direct from their parts dept. However I never used it because it was not the board that was giving trouble at the time. The amp started to give trouble again so I decided to put in the board. It never worked so they replaced it. The replaced one never work also so I ordered another through one of their repair agent. It never worked also. They advised me to ship the amp to one of their repair shops, saying it maybe another issue with it. The repairers told them that the input board is not compatible with the older model amps and it is for the newer models. They refused to take back the two boards and closed my case leaving me with two useless boards. Spending $4000 US for a amp and having these problems does not worth it. Better to buy chinese knockoffs because they help you with parts that can repair their amp.

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    0 9
    • thunderbpsounds
      Dale_M In hindsight it may have been better to have organise a non warranty repair with an official Lab Gruppen approved repair centre, if you still require assistance please go to the Support tab above and select Service so our team can advise you of your options.
      • Jan 12
    • thunderbpsounds
      thunderbpsounds

      The amp is at an approved centere in the USA and they are the ones that determine the input boards are not compatible with the older model 14000 amps and the parts department refused to take back the boards. I have two useless boards and a huge bill to repair the amp. That could have been resolved where the amp is used in the Caribbean had they sold me a compatible board in the first instance. If you update the board you suppose to know if it will work on older model amps.

      • Jan 12
  • New
    Lab Gruppen
    Triber Moderator
    2021-12-01

    E Series
    bit.ly/Lab-Gruppen-E-Series

    Learn More: https://www.youtube.com/watch?v=xoIFBMcoZN8

    Amplifiers with Flexible Output Channels and Energy Star Certification for Installation Applications

    From: $2,399

    #LabGruppen #E204 #E404 #ESeries #PowerAmplifiers

    read more...
    0 31
  • New
    sonidoduarte
    Newcomer - Level 1
    2021-11-20

    Hello, I have a sound reinforcement business in Guayaquil-Ecuador South America.  I need to buy parts to repair an FP7000 LAB GRUPPEN AMPLIFIER.  Where can I find a dealer to sell me the parts?

    Thanks

    https://www.facebook.com/pg/SonidoDuarteEc/videos/

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    0 7
    • sonidoduarte
      KyleJohnson Hello, Kyle here with Music Tribe. Please contact our Parts team. To do so, click on Support and then Spare Parts to submit a ticket.
      • November 21, 2021
  • New
    kennykennedy
    Newcomer - Level 1
    2021-11-15

    Hello guys. I have a situation here.. I live in Cambodia at the moment and I have this beautiful amp from Lab Gruppen.

    Model FP10000Q. I had some issues with it and I got it fixed but... we have lost one of the parts :( it's a side panel.

    Can anyone help me get it here? I'm trying to make it but it's not that easy. Could I order it from somewhere somehow??

    Please help me. I need to fix it.

    Thanks in advance.

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    0 15
    • kennykennedy
      NicJonesMT Hi There.
      If you click support at the top of the page and submit a Spare Parts ticket, a member of the team will be able to assist you.
      • November 15, 2021
  • New
    EightyHD
    Newcomer - Level 1
    2021-11-13

    Hi,

    All my old email addresses and contacts at Gruppen get bounced?? Mind you its been some time requesting info.  Ive joined up the music tribe now do hopefully there is somebody is willing to help me.

    I run a service repair business in victoria Australia.
    I currently have a E-Series power amps from a church install from NSW which are obviously out of warranty. I have a temperature related issues where CH2 after 15 minutes begins to splatter and eventually cuts out.  Led signal indictors shows valid Signal although when the level is increased on the faulty channel the amber limit led flashes. Can hear the level although its very very low. I’ve tried freezing components on the signal board however i believe its Class D issue not confirmed as yet.
     
    I’m making a 8-way IDC signal input extension cable to swap channels to determine if its signal board is the issue or its the class D amp? Parts on order to do this.
     
    I was hoping to get a service manual to make things easier to track the fault down with the oscilloscope.
     
    Im happy to sign a confidentiality agreement if that works? Have done for many other brands in the past.
     
    Hope your able to help.
     
    Many thanks
     
    Rob 
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    0 35
    • EightyHD
      Nigel67 Hi EightyHD. I am very sorry, but it is against Company policy to send out Service manuals to any one apart from our partners and repair centres. Australis Music Group in Sydney are our repair centre in Australia.
      • November 14, 2021
    • EightyHD
      EightyHD

      Thanks Nigel67 for you answer. I was expecting some response to say we have one and only service centre for the whole of Australia. Glad this approach isn't upheld for an imported car as you'll have to transport it to Sydney and wait 6 months to have it repaired, I feel the ideology behind one service center "Music Group" for every known product on the music tribe list is short sighted and not in the best interests to the products customers? Then again, does Lab Gruppen or product X actually notify in writing if their product develops a fault 'out-of-warranty' it can't be repaired locally? Please reconsider, as I've expressed initially to indicate I'm happy to sign a CA on a service manual just as I did with FP series way back? In addition, why do I have to sign-up with Music tribe just to be able to communicate with Lab Gruppen..? I'll try my best to request the info from Music Group however I'm guessing a similar response, that they don't give service info to the public? Abet being a business and service tech for the last 30 years in the broadcast industry. Thanks anyway.. Failing this, I'll have to nut it on my own :-)

      • November 15, 2021
  • New
    Lab Gruppen
    Triber Moderator
    2021-11-03

    IPX Series
    bit.ly/Lab-Gruppen-IPX-Series

    The Lab Gruppen IPX Series Power Amplifiers with DSP and Mobile Apps are designed to serve our Live Portable Sound and Installed Sound Customers.

    From: $1,199.00

    #LabGruppen #IPX1200 #IPX2400 #IPXSeries #PowerAmplifiers

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    2 68
    • Lab Gruppen
      KlausZimmermann will the new software work with ipDs as well?
      also, will there be a 4800 version?
      tx!
      • November 19, 2021
    • Lab Gruppen
      Jean-BaptisteRo Hi. Will IPX support the telnet control (like IPD series) ?
      • Jan 23
  • PeterH
    Triber
    2021-11-03

    We are replacing the tried and trusted IPD series of DSP-controlled power amplifiers with a new, improved breed of raw power and ultimate control solutions. This move is part of a general strategic leap forward that will benefit you, starting…. Right now!  

    You probably know the feeling: You are planning some fundamental changes, but the time just never seems to be perfect for actually making the big move. But then something unforeseen happens, and suddenly everything aligns, which causes you to pull the trigger on opening a new chapter in your life. That was exactly what happened to us – both specifically when deciding to discontinue the renowned IPD series of power amps and introduce the IPX series, but also on a higher level, as we decided to turn our Swedish facility into a dedicated research and development power house that will be focusing entirely on what they do better than anyone: Design and develop unparalleled amplification and digital signal processing for the future!

     

    Making the Most of an Unfortunate Situation

    As is often the case, unfortunate events tend to occur in quantity. Obviously, 2020 was an unusual and challenging year on a number of levels. First and foremost, the global Coronavirus pandemic took us all by surprise and caused unfathomable human distress across the globe, yet the acute situation also taught many of us new things such as optimizing our collaboration-on-a-distance skill set.

    Fortunately, when entering 2021 it seemed like there was a good chance that things would gradually begin to move back to normal. However, the combination of the pandemic, natural catastrophes and a fire that had consequences throughout the pro audio industry caused severe supply chain problems and skyrocketing freight rates – not just for us, of course, but generally and globally.

    These were the elements that ‘suddenly aligned’ and gave us confidence that now was the time to make some real changes. Transition phases are always painful to some degree, but they are also necessary, and we felt wholeheartedly that it was absolutely the right thing to do – so why wait?

     

    The IPX Move into The Future

    While the IPX series looks very similar to the IPD series that it is replacing, there are indeed a host of improvements to be found under the hood. For instance, the DSP has been upgraded and is prepared to integrate seamlessly with future audio and control protocols.

    Along with sister companies such as TC Electronic and Midas, we have always been a first mover in terms of adopting new technologies, as well as developing them, and this case is no exception. We consider it as a huge benefit to audio professionals when manufacturers across the board agree on standardization and harmonization in order to make your job easier. Therefore, we are pleased to announce that IPX is your bullet-and-future-proof power amp solution. However, this fundamental change of the DSP design also means that IPX is not backwards compatible with the IPD series.

    Further, while specified at the same power ratings as the IPD series (1,200 W and 2,400 W), the new IPX series is more power efficient, and they deliver more power at lower impedance loads. And last but not least, they have a lighter environmental footprint due to their improved power factor load, making them more efficient in terms of sheer electricity consumption.

     

    The Collaborative Move into The Future

    As already mentioned, 2020 turned out to become a year of remote work optimization. However, since Music Tribe has been a global organization for decades, collaborating across country borders and time zones was definitely far from new to us. Along with other factors that pushed in the same direction, we decided to make the move for Lab Gruppen in 2021, ensuring that the engineering staff in Kungsbacka, Sweden, is now allowed to dedicate its every moment of attention to developing, refining, rethinking, improving and designing new products and cutting-edge technologies that will help you stay ahead of the curve.

    This means that production has started taking place in Asia, which may cause concern to some, but please rest assured that you will not experience any changes in terms of quality, sturdiness and reliability. The number one mistake Western companies make when moving production to Asia is more than anything to have missed out on doing their homework properly – on a cultural as well as a practical level. Well, Music Tribe has been present in the region for ages. In fact, far longer than e.g. Apple and other huge consumer goods manufacturers that we have all accepted as high quality vendors long ago. It cannot be stressed enough that this is not a new process of change for us, or a first attempt at dipping the toes in new waters – we have decades of experience with how to manufacture efficiently and reliably out of Asia. And perhaps most important of all, we have a proven track record of successful Pro Audio and MI brands to back our beliefs that this will indeed become very beneficial for all of our customers.

    At the end of the day, all that really matters is providing the finest audio tools imaginable, which in turn empowers you to focus exclusively on delivering stellar results as an passionate audio professional every single day – regardless of whether your field of work is within Touring, Venues, House of Worship, Corporate, Education, or other parts of the Live Sound and AV Install spheres.

     

    Check out our video here: https://youtu.be/Rzg7x7jwgYo 

     

     

     

     

     

     

     

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    1 864
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