Lab Gruppen

Lab.Gruppen

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Lab Gruppen

242,696 members
119,092 posts
  • New
    eightoheight
    Newcomer - Level 1
    2020-12-10

    I have an LM44 and some PLM10000Q's that are on Dante 3.0.1.48 firmware even when running Lake Controller 7 and doing the Lake Update. Is there a way to update this to version 4 firmware for Dante?

    read more...
    0 89
    • eightoheight
      PedroRodrigues Hi eightoheight, unfortunately there is not, as they use the older version Brooklyn one module from Audinate. Thank you
      • Feb 10
  • New
    thxrd
    Newcomer - Level 2
    2020-12-09


    hello, it is impossible for professional products such as PLM + / D series amplifiers etc. to have an after-sales service on a forum by email, by "ticket" and to send the devices to England from France !!
    this is not serious !! your two French Labgruppen distributors have no spare parts and the deadlines are unknown
    ditto to buy amps
    this is a completely crazy policy

    I am a company that installs in cinema and I stop the Labgruppen brand.
    at Powesoft delivery 24/48 h / after-sales service maximum one week and in the majority of cases 3/4 days and so big concert: loan of replacement.

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    1 89
    • thxrd
      PedroRodrigues Hi thxrd, we are sorry that you feel that way and we are here to assist you in any matter, never the less please consider that all the support is provided submitting the assistance request for support or Spare Parts as you mentioned by following the link below: https://www.labgruppen.com/service.html
      • Feb 9
  • New
    Pelle67
    Newcomer - Level 1
    2020-12-01

    Hi!

    Would like some pictures and facts about:

    ► 990692004 (Wall Panel Level Control EU)
    ► 990692005 (Level Control with white knob DIY)
    ► 990692006 (Source Selector with white knob DIY)
    ► 990692007 (Level Control with white knob DIY conn. straight)
    ► 990692008 (Source Selector with white knob DIY conn. straight)

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    0 80
    • Pelle67
      ChrisEdwards1 Hi Per, additional media/images for the mentioned products can be found via the specific product page. Please follow the link below which will redirect you to the area of the site in which they are listed:

      https://www.labgruppen.com/catalog.html?brandName=labgruppen&catalog=Application&category=P-LABGRUPPEN-INSTALLEDSOUND&itemsPerPage=15&pageNumber=2&sort=salesRevenue

      With regards to the information you require can you please provide some additional information on this?
      • December 1, 2020
      • Wall panel, level control and source selector for Lucia amps
        Pelle67 Thank´s for Your answer!
        • December 1, 2020
      • Wall panel, level control and source selector for Lucia amps
        Pelle67 ... but, the x04 Wall Panel is just documented with a "drawing", would be nice with pictures, as the CRC-series are documented?! Could You deliver a version of the Wall Panel x04, with Source Selector? The x07 and x08 is not documented! What do conn. straight means? Pictures and explanations?!
        • December 2, 2020
      • Wall panel, level control and source selector for Lucia amps
        ChrisEdwards1 Hi Per, Unfortunately, the only further pictures of the Wall Panel we have can be seen in the below link. There are none available like the ones seen for the CRC-series. I have also included in the link the Lucia accessories PDF which you may find provides some additional information you require.

        https://we.tl/t-9S5CKgCygM

        With regards to conn. straight this is just an abbreviation of Connection Straight.
        • December 2, 2020
  • New
    ALLANK
    Newcomer - Level 1
    2020-11-27

    Good day,

    I'm trying to get an amplifier output board for FP14000

     

    0 93
    • ALLANK
      RexBeckett Hello Allan, I think your best option is to open a Care ticket for this. At the top of this page, click Support then scroll down and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • November 28, 2020
  • New
    ebstrickland
    Newcomer - Level 1
    2020-11-17

    We have an installation using 5 Lab Gruppen D series amplifiers. Two have intermitant issues.

    Who is the US technical support contact for Lab Gruppen?

    0 75
    • ebstrickland
      KyleJohnson Hi Edward, Kyle here with Music Tribe. Please submit a technical support ticket through the Support button at the top of the page.
      • November 17, 2020
    • ebstrickland
      ebstrickland kyle thank you for getting back with me. here's the challange. the job site is 2 hours away. there's a possibility that there's an issue with one or more amplifiers. the online support ticket insists on a serial number. what do i do when there's more than one? a phone call from a technical support individual would be most helpful until we determine what the real issue may be. i do look forward to hearing from someone soon.
      • November 17, 2020
      • USA technical support
        KyleJohnson You can just enter 1 serial number, it's not required for technical support. Please submit a ticket asap so that someone can get back to you.
        • November 17, 2020
  • Lab Gruppen
    Triber Moderator
    2020-11-13

    CMA1201
    - https://bit.ly/LabGruppen-CMA1201

    120 Watt Commercial Mixer Amplifier provides the perfect solution for commercial and industrial applications requiring great sounding distributed audio coupled with power conservation and reduced operating expense. Ideal-suited for bars & restaurants, retail destinations, hotels, corporate, education or other venues needing background music and/or a public address system.

    #LabGruppen #CMA1201 #PowerAmplifier #Mixer

    read more...
    1 122
    • Lab Gruppen
      Scotty1978 Ipd 2400.
      Hi. I’m looking for an amp to power my Hk audio ct 208 line array tops. This amp was recommended by Hk audio. They say you have speaker preset for this box but when I look in library I can’t see it. Does anyone know if there is or if it’s tagged under different name etc. Thanks
      • November 16, 2020
  • New
    Baeed900
    Newcomer - Level 1
    2020-11-04

    Hi,

    We are experiencing an issue with Amp which is stopped working. The Amp is in standby mode and not going out to standby mode. Please advise how to fix it. 

    Looking forward to see your kind response,

     

    Kind Regards,

    Baeed 

    read more...
    0 91
    • Baeed900
      leah Hello,
      I'm Leah from Music Tribe. Please submit a Care Ticket to contact us about your amp directly.
      While logged in, sellect the Support link at the top then scroll to the bottom of the page to start a Care Ticket.
      Thanks!
      • November 4, 2020
      • Lab Gruppen PLM-10000Q Amp
        Baeed900 Ticket no, 0018300003153. Please advise how to proceed because we are your dealer in Pakistan and unable to understand getting parts from you and its procedure.
        • November 9, 2020
      • Lab Gruppen PLM-10000Q Amp
        Baeed900 Please expedite and we need to update our client.
        • November 9, 2020
      • Lab Gruppen PLM-10000Q Amp
        leah Hello Baeed Khan,

        It looks like Pedro has already sent an email in response to your inquiry. Please check your inbox for his response. If you have follow up questions, please reply directly to his email. If you do not see his response, please check your junk/spam folder.

        Thanks!
        • 1
        • ·
        • November 11, 2020
  • Lab Gruppen
    Triber Moderator
    2020-10-16
    Provides the perfect mixer solution for commercial and industrial applications requiring great sounding distributed audio. CM82 is easy to install and operate. Ideal for bars & restaurants, retail destinations, hotels, corporate, education or other venues needing background music and/or a public address system.

    read more...
    0 175
  • hoangbaokhoa
    Contributor - Level 2
    2020-10-14

    Hi,

    I am a shop who is selling quite a lot Pdx3000 EU version to local market but many of them has problem with power supply, return ratio is about 1/10 (selling 10, return 1). Please take a look on attached photos (my technician rounds) and advise

    Thanks a lot.

    read more...
    0 195
    • hoangbaokhoa
      john0121 Hi Diem, in this case you should fill out the service request from via the support button at the top of the page. This way the issue is reported direct to our service team who can investigate and follow process with you to determine the root cause.
      • October 14, 2020
      • PDX3000 power supply
        hoangbaokhoa Many thanks. I have created ticket and waiting for solution.
        • 1
        • ·
        • October 29, 2020
  • Avaco
    Newcomer - Level 1
    2020-10-05

    Hey there,

    after months i was on tour with my ipd1200 & 2400 (build in case with router), open my iPad with the new iPadOS 14 to change settings of the DSP, but IntelliDrive Controller doesn't work. I didn't find the App now at Apples App Store to make a new install??

    For me as a mobile DJ i use the IntelliDrive with the iPad to listen and setup, was a big point for the ipd Series.

    Did you plan an upgrade for the mobile solution in near time or is there another solution?

    Kind Regards, Andreas

    read more...
    0 85
    • Avaco
      PedroRodrigues Hi Andreas, unfortunately at this moment we cannot provide any update on this matter, I;m surer we will soon but I cannot provide a time window. The latest version available is IntelliDrive Controller Software Version 1.2.8. please follow the link below to access it :https://www.labgruppen.com/labgruppen/product?modelCode=P0CNR
      • October 5, 2020
    • Avaco
      Avaco Hi Pedro,
      Thx for your fast reply! Do i right understand, at this moment i have to go around with a Laptop or a Mac to setup the DSP?
      The latest Software is for Windows & MacOS?!!
      • October 5, 2020
      • IntelliDrive Controller on iPad with iPadOS 14
        PedroRodrigues Hi Andreas please bare with us we will have some news about this matter I just can't provide a time frame. Thank you
        • 1
        • ·
        • October 5, 2020
      • IntelliDrive Controller on iPad with iPadOS 14
        Avaco Ah Ok, thank you for this information. I'll waiting for
        • 1
        • ·
        • October 5, 2020
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